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T-Mobile.com Account

Talk about your T-Mobile ID, online account management, and all things online.

141 Discussions
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141 Discussions

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Amberly84Novice

posted in T-Mobile.com Account

help

I am trying to login and can’t cause I don’t have the same number

7 months ago

kumo77First activity

asked in T-Mobile.com Account

Unable to add new line to my Magenta MAX Military account.

Hello,I am unable to add a new line to my Magenta MAX Military account.I am able to choose to bring my own device and choose to add a new SIM card, but when I get to the part about choosing to add it to my T-Mobile account, it will not let me progress any further.I have tried different browsers, on mobile and PC as well as rebooting my browser. I’ve even tried different times of day, just incase T-Mobile was experiencing network congestion. Nothing has worked. This has been going on for two days. Edit: I just tried clearing my browser cache, that did not work either. Just adding a bit more information. I tried adding it through the account page. I just tried going through the drop down tab for the shop, that did not work either.

2 months ago

Marmac954First activity

asked in T-Mobile.com Account

is this a valid email donotreply@your-account.t-mobile.com

I received an email from donotreply@your-account.t-mobile.com telling me to check authorized user on my account. Is that tmobile email?

1 month ago

GranNovice

asked in T-Mobile.com Account

Carrier Freedom

I went to buy a pair of Beats earphones.. With tax 216.99 but the rebate is only for 200. Is there a way to pay the extra 16.00? It keeps rejecting the payment. thanks!

2 months ago

larrywooFirst activity

asked in T-Mobile.com Account

pay failure

3 months ago

RimmusikNovice

asked in T-Mobile.com Account

wrong price

When I was getting the T-mobile plan, You told me,- I would have unlimited phone call and unlimited text messaging. And the price would be only $40 for me as a low income pensioner. You charged me $55. Why??? I am very disappointed!

1 day ago

StevieWonderFirst activity

asked in T-Mobile.com Account

how do i create my own voicemail message?

7 months ago

Mamacita77777First activity

asked in T-Mobile.com Account

Web Guard

I am trying to add Web Guard to one of my lines and I keep getting an “Operation Failed” message. I have tried this on the app and on the web to no avail. Anyone else have this issue?

2 months ago

AbhilashFirst activity

posted in T-Mobile.com Account

prepaid account suspended

prepaid account suspended due to delay in refilling the account. As per schedule I’m supposed to refill on 27th Jan and I had refilled on 29th Jan. Today after refilling the account still payment shows pending. Mobile number - 5513248657

7 months ago

maluduarte

asked in T-Mobile.com Account

how can i delete a specific number from my usage log?

8 months ago

CuriousPuppyFirst activity

asked in T-Mobile.com Account

voicemail phone numbers on call detail?

Does anyone know if someone leaves a voicemail on my phone, should it show up in my detail history of activity?

5 months ago

just_a_guyRookie

asked in T-Mobile.com Account

tell the truth about your 800 937-8997 automated message

My experience for the last 10 days I spent over 2 hours waiting: In your 800 number recorded messageTell the truth. You can no longer use this as a connection to T-mobile support.Tell them that the “community.t-mobile.com” is a way to communicate and the mobile phone apps also provide a method. Provide a better explanation of how to use the “chat” option, ratherthan being vague about the app. Tell you clients how to use it, or at least provide a video to explainall of the functions that are available in the app. You have a vested interest in being open and upfront with your clients. And tell them about your website. you might also have info on the websitethat leads your clients to places that offer the best tools. Don’t frustrate your clients. Inaccurate propaganda only creates anger and is bad karma. I am certain that there are lawyers who will be glad to force you (at their price) to do the right thing. Just pointing out something for your consideration. Do as you wish.

7 months ago

JoshuacmFirst activity

asked in T-Mobile.com Account

Hello, does chat support reset if there is a disconnect or if I try to navigate to another page?

Hello, I was trying to use chat support earlier, but I found that it seemed to reset if I was trying to navigate to other links within the site, or something like a disconnect (though I was not disconnected from the internet) occurred. There also seemed to be a possible bug that while i was in the same window, that an existing chat agent window was active, but the bot window opened, then the active agent disappeared (possibly without opening a link). I would like to understand what might cause this. feedback is appreciated. thank you.

3 months ago

Ethan KemperFirst activity

asked in T-Mobile.com Account

"Payment still declined"

When I try to pay for spotify on google play it said for me to verify my account then it said "payment still declined" what do I do?

5 months ago

MzBurns70First activity

asked in T-Mobile.com Account

payment information

How to get s detail break down of bill

5 months ago

Bruno KuppingerFirst activity

posted in T-Mobile.com Account

Payment online banking

I need to make a online transfer for my prepaid service to T-Mobile. Anyone knows there ACH, Swift, BIC numbers in short their bank details?

7 days ago

IsabeauFirst activity

asked in T-Mobile.com Account

Now Pass Sign in Issue

Been trying to sign in for Now Pass. When it asks foe my phone # on I don’t have a tmobile # yet. CS not helpful. I’m need to switch carriors but if this much trouble already, maybe T mobile is not for me. Any help guys!

22 days ago

skierliuFirst activity

asked in T-Mobile.com Account

How to Remove or Reinstate 2FA Google Authenticator

I am a prepaid plan user and set up a 2FA method through Google Authenticator (GA) when registering my T-Mobile account. As setting up, I received an email stating:"If you didn't make this change or want to remove this feature, please visit us here. If you have additional questions, please visit us here to message or contact Customer Care."I thought I could get help from T-Mobile if I encountered any problems with this 2FA method.Unfortunately, I lost the device that stored my Google Authenticator codes, and I don't have a backup. I want to remove or reset the GA method tied to my account. I've contacted several customer service representatives about this issue, but none have been able to help.Although I can log in to my account using a different two-factor authentication method, such as SMS, I still want to remove or reinstall the Google Authenticator method. This is because if someone gets access to my lost device, they could potentially use the GA method to sign in to my account.I h

1 month ago

Jam JamFirst activity

asked in T-Mobile.com Account

Getting on My account

Is anyone else not able to get into their account? I can log in and see the amount of my next bill along with the detail of the main phone, but as soon as I click on any of the other phones on the account for further detail, it doesn’t load. Just not sure if this is a tmobile issue or if it’s my computer.

1 year ago

RyanGFirst activity

asked in T-Mobile.com Account

Can I transfer a device upgrade on a family plan?

I have a line that is eligible for an upgrade. Someone who is not eligible wants a new phone. Can I transfer that upgrade?

1 year ago

Jr812First activity

posted in T-Mobile.com Account

t mobile

T-Mobile is lie about rebate. They said if I switch to TMobile I will get $200 rebate for switch to them. And they denied me

1 year ago

YK770First activity

asked in T-Mobile.com Account

I can't log into my account from my computer

Why, after I enter the correct login and the correct password, the login page for my account is loaded on a new one? and directly from a smartphone, I go normally, but on a macbook I can’t.

1 year ago

jbmekiFirst activity

asked in T-Mobile.com Account

Sprint to Tmobile, account issues

anyone know how to fix missing lines on my account?would i need to link the other lines onto the tmobile account? Since transferring from sprint → tmobile there is only 1 phone line i can view on my account.

1 year ago

Mannie079First activity

asked in T-Mobile.com Account

website/app issue

EVERY time I try to login and see something on my account it gets stuck on a blank page with the “loading” on top. It’s so annoying it’s been like this for months the website and app crash all the time. Anyone else have this problem?

1 year ago

Kev cFirst activity

asked in T-Mobile.com Account

how do i remove military ID verification on my account?

I used to use my activity son’s military ID on my own account. I want to remove it right now because he is going to have his own account with his military ID. Can anyone show me how to do it?

1 year ago

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