Talk about your T-Mobile ID, online account management, and all things online.
- 72 Discussions
- 341 Replies
Hi,I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't help or say when I can use my account. I see "Uh-oh, it looks like we have our wires crossed. Please try again later." error message when I am trying to login in. I can't use my Netflix as well without access to my profile.
Ever since Friday October 12, 2018, I've been able to complete the online login on t-mobile.com to access my prepaid accounts, it worked fine prior to that. On that day after I logged in I was greeted with a message saying my password was too old and it forced me to change the password which I did. After logging in successfully with the new password, as usual I get the "Select account" screen where I select prepaid number I want to manage as I have multiple prepaid numbers on this account, the link to that page is: https://my.t-mobile.com/choose-account.html After selecting a number I get the message: "We are currently having trouble with your request. Please wait a few minutes and try again."I get the same message if I select the other numbers as well. So it appears whatever changes they made to the site last week didn't account for prepaid accounts with multiple numbers associated with the login as I can't complete the login anymore. Can someone please forward this to the appropriate
Hi,I currently ported in T-Mobile with a Simply Prepaid Plan ($40).When I tried to access the T-Mobile app, it showed "Sorry we're not ready for you yet. We're working on improving your app experience."I had already tried to unload and reinstall the app several times, but still in vain.I wonder is this usually happened to people just ported in T-Mobile?If anyone had this problem before can provide me solutions, thank you.
I signed up for a t-mobile prepaid account about a month ago and each time I try to open the T-Mobile App I get the message "Sorry we're not ready for you yet. We're working on improving your app experience." I have a Samsung Galaxy S7 from T-Mobile (Previously was used with my business account) that us running Android version 8.0.0. How can I get the app to work for me?
I have been with T-Mobile and have used my credit card with autopay for 5 years. Now all of the sudden I am being charged a $5 fee every month even though I’m enrolled in autopay just because I prefer to use a credit card!? This is ridiculous. I don’t use my debit card for anything and I’m not going to just because T-Mobile wants me to for whatever stupid reason. Honestly, this pisses me off so much that this the first time in years that I’m seriously considering switching to another carrier.
Does any one know how to create a T-Mobile ID and access the account? I started T-Mobile 5G internet service on April 22 and have been trying since that time to create a T-Mobile ID. Despite numerous calls to customer service no one has been able to assist. The error message I kept getting was “We're sorry, we don't recognize this email.” Yet, I input the exact email I used when signing up for internet service, and T-Mobile has sent me several emails (including the "You're In" email, confirmation of order email, terms of service mail, as well as several marketing emails).Finally (May 12), when trying to create a T-Mobile ID I received a message that there already is a T-Mobile ID associated with my email address. FINALLY (after more than 20 attempts at various times and using different browsers).However, now the issue is that when I try to log-in I get a screen asking for my telephone number to link to my account and a confirmation code will be sent. When I enter my telephone number (n
So I was trying to set up my online account to pay my home internet bill. I received the email to set up my T-Mobile ID and followed the steps and everything was fine. Until I got to the portion where it asked for me to put in the phone number. I put the phone number in and it told me that this phone number was not connected to my email address. So I went into my nearest t-mobile store and they told me that they could not help and that the email was probably typed in wrong and to call the help phone number line and have the email fix. So I call the help line and spoke to someone and they told me that I didn’t have a t-mobile ID setup and that I would need to have that setup before I could put in the phone number. So I go online and and go through the entire process of trying to set up a t-mobile ID, I get through putting in all of my information and then I am told that I already have a t-mobile ID. When I get to the part of adding the phone number for the home internet account it says
I have a postpaid account which is working fine and I can manage my postpaid phone lines just fine.However, I also had to create a separate account with a separate email address to manage a prepaid phone for an elderly relative.Immediately after I log in to my prepaid account (email address ending in @gmail.com), it asks me to answer security questions, to which I no longer remember the answers. I probably entered random answers when I first set them up, because I never forget my password (I use LastPass).In fact my password is still working just fine, so I don't even understand why it's asking me to verify security questions after I have successfully logged in?I thought security questions were used only when you forget your password (which again, I never do).There is no other verification method offered on the Security Questions screen. How do I get past these security questions if I don't know the answers, but do know my password?
I've tried signing in to my t-mobile prepaid website to check my data, or pay bills, or to change plans. But everytime I sign in I get this message, I've called t-mobile 2 times, the first time the support guy on the phone said it is a problem from their side beside they have people working on the tower because of the 5G thats incoming, the 2nd time she told me that they had to delete my t-mobile account and make a new one using the same e-mail address, she told me to wait 8 days, I've waited almost a month, logged in, and the same message popped up again."Oh no! We have run into an issue when linking this number to the profile. Please contact our Care experts to get this resolved."I recently switched plans from the $45 4GB of data a month to $40 10GB of data a month. I don't know if that has anything to do with it. Before I switched to that plan My T-Mobile was working just fine I could do everything.A screenshot of the message that keeps popping up everytime I sign in:
I set up a Prepaid Tablet Data Account ("Mobile Internet Network Access) about 3 weeks ago, and received an email "Welcome to T-Mobile" with my new phone number. I have called Technical Support several times, because when I try to login to My T-Mobile (using either phone number or email), there is an error message that I am not authorized to use this account. I went to a T-Mobile Store, and they were able to access my account, so I know it's active.T-Mobile Support just said this is a known issue, affecting many new accounts. The last tech said she would "escalate" my request, and get back to me. I've heard nothing.Seems like a wimpy reply. Anyone else having this problem, or know how to resolve it?Thanks!
I transferred my number from Verizon to T-Mobile 3 days agoI have a problem linking my phone number with my email. I get this message: We’ve temporarily locked your account to protect your information. Please call Customer Care at 1-800-937-8997 or wait 24 hours to regain account access.When I contacted customer service, they did not know what this thing was, and I waited for two days not 24 hours and same problem, and until this moment no one knows a solution to this problem. The email is: firstname.lastname@example.org Please help me solve the problem of link my phone to this email.my phone number is : 8782233878Knowing that I have tickets number : 77516705and no one does anything, I love T-Mobile and do not want to go to another company. please help me to unlock my email or Delete my email in the system and i will create another account with same email and Thank you
Currently overseas in NEPAL and will be here for a few months longer.I lost my phone a few hours ago and I’m worried it’s gone for good. I’ve already set the iphone to lost mode, contacted the police and sent them the IMEI number, but I don’t have access to my T-MOBILE account to suspend my sim. I should mention that phone calls to and from my phone won’t even work unless it’s connected to wifi. I need to suspend my SIM card but I can’t even log into my T-Mobile account. Is there anything that can be done? I am using my laptop to write this.
Below is an email from sales team giving me my bill break down if I signup with t-mobile. As you see they told me that a $1000 trade-in value will be offered to “phone 1” but now they are saying it’s only $800. What does the community think that t-mobile should do?
Sprint customer here feel like no equality happening. Been without a working line since last week to be exact. Being pushed to go to store multiple times and have spoke with at least 15 advisors 7 technical support. Also, got my issue ticket escalated to VIP support as supposedly as it was said by sprint advisor “It is considered a VIP Escalation and those are sometimes handled within a day or so” this was on Friday. 24 hours have past been gone and been told to wait until the advisor who told me returns to work tomorrow. Apperently, they activated two sims on one line. Anyone have this type of issue happened or feel like being pushed around as being a Sprint customer.
I want to create a T-Mobile ID for a PrePaid SIM card but the PIN which was set in the Store is not the PIN I noted.Also they don´t give me the account number.Now I can´t create a T-Mobile ID for recharge.Is there a way to create a T-Mobile ID without the PIN or a way to reset the PIN with the help of the PUK code?Unfortunately I can´t call the helpline because I´m not yet in the US.
My account was due $135 so i paid off $37.95 on May 21st, I am just now trying to log back in to pay the $97.05 remaining bill. I can login to my account and put the verification code in perfectly fine, but then it keeps showing me this screen telling me to Connect my Phone Number to my TMobile account. This is where i’m getting confused, whenever I type in my phone number it gives me a popup saying “Please verify your 10 digit T-Mobile phone number is correct”. I am infact typing in my phone number correctly so i have no clue why it keeps saying this and preventing me from accessing my account fully. Please help
The website and app are awful and only getting worse. I’m at the verge of changing companies. While there are a lot of perks to having T-mobile (free Wi-Fi on select flights), the cost is no longer worth the terrible service, especially for prepaid customers. You can’t do anything on your own on the website –– not even access a PDF of a bill statement –– and the app is always broken; if only it’d run as well as the T-mobile Tuesday app. You’d think such a large company would have better web developers. My plan, as a prepaid customer, is way too expensive for such terrible service. And please don’t remove complaints as they’re very useful for those considering switching. Fix your tech!
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