T-Mobile.com Account

Talk about your T-Mobile ID, online account management, and all things online.

  • 74 Discussions
  • 340 Replies

74 Discussions

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PeteCalRookie
asked in T-Mobile.com Account

Text Messages From Python Program No Longer Getting Through

For many months I have been using a program written in Python to send:(1) Text messages to a T-Mobile phone,(2) Text messages to an AT&T phone,(3) Email messages to an email account.As of 5 days ago (7/8/2023) the T-Mobile phone no longer gets any texts but the AT&T phone still gets all texts and the email gets all messages.I have experimented with sending text messages to the T-Mobile phone from email accounts and those are received by the phone.  I do this by emailing a message to ##########@tmomail.net.  That is the same way the Python program sends texts.

3
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29 days ago
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Anonymous
asked in T-Mobile.com Account

Please delete my community account

Hello, Since I recently changed my T-mobile ID (binding phone number to new email), this account is idle. I can't change my community username myself, I hope that the community administrator will delete my community account and let my new account use my current username. Thank you!

3
gramps28
Pillar
2 months ago
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metroFirst activity
asked in T-Mobile.com Account

Why did I receive an email that "msisdn has been changed"?

I received the following email:From:  no-reply@t-mobile.comSubject:  Your T-Mobile Account has been updatedT-Mobile Notification: Subscriber ModifiedDear Customer,Subscriber has been modified for device # . The msisdn has been changed from # to # xxxxxxxx .Sincerely,T-Mobile Customer Service where xxxxxxxxxx is a phone number. I recognized the phone number as being for a SIM that I had used in an Android tablet. When I stopped using the tablet over 5 years ago, I also discontinued the phone line and removed it from my T-Mobile account. I just looked at my T-Mobile account now and it doesn’t show this number. Why did I receive this email and what does it mean?

3
gramps28
Pillar
2 months ago
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E. MorganFirst activity
asked in T-Mobile.com Account

Profile's Media Setting - 4k uhd video

is this extra?

2
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3 months ago
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RansomeFirst activity
asked in T-Mobile.com Account

Just tried network pass , now it wont let me use tmobile app

Just tried network pass , now it wont let me use t mobile app , it is asked for valid t mobile 10 digit , which I don't have because i have verizoncalled support , they have never heard of network pass , they are clueless

2
R
4 months ago
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LogisticsjoeFirst activity
asked in T-Mobile.com Account

Auto pay discount

Since T Mobil de idea to drop credit cards from auto pay (which was an odd thing to do in my.opinion) I went amd started a separate bank account just for this bill. That was done due to them being hacked. To protect my 75 bucks a month and limit my risk.So...why does the app continue to look like I will be charged 85? Can someone fix this?

2
gramps28
Pillar
3 months ago
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David3638First activity
asked in T-Mobile.com Account

Unable to view billing details online

I’ve been having issue for months when logged in my business online account, and not able to see billing details. It kept loading and loading… 3 months ago, I spoke to customer service. They told me there were system update. Now I realized it’s not system update, there’s something wrong. I spoke to customer service yesterday, they opened a ticket for me (they’ve been saying that months ago. No one ever called me back). Now I’m not able to log in period. It just showing I’m not invited to account hub. I’m the owner of the account. I only have one email account. Now what? It’s so frustrating.

2
D
1 month ago
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No BuenoFirst activity
asked in T-Mobile.com Account

why is disingenuous T-Mobile now removing the chat when you talk to an agent

Once upon a time with Tmobile, the chats were just there for many years when you have a chat with a T-Mobile representative and then they also text  you and send you their id and name… now the conversation gets erased immediately, Unless you screenshot certain things the next representative you talk to Khols you are a liar and says you never had that conversation with anyone even though they can see the chat but now you can’t see it make sure you guys screen shoot your things and I’m gonna end up leaving Tmobile. It’s been 23 years. In the last few years have been a nightmare.

2
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6 months ago
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bobby2478Rookie
asked in T-Mobile.com Account

Tmobile.com: Payment history not displaying amount paid

From Tmobile.com, under My account dropdown, there is Account Activity. Here you can see payment history. It shows the date, phone number / line, and description of payment, but the amount to the right for nearly all payments just shows “-”. It used to display the actual amount.How can we make Tmobile aware of this issue so they can fix it? It’s been broken for several months.

2
A
2 months ago
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magenta7493081First activity
posted in T-Mobile.com Account

help with payment this month

Can i get anybody to heip me payment a payment for this month.all i need is 80.26  

2
M
4 months ago
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PaxosmFirst activity
asked in T-Mobile.com Account

Unable to use the email address was used before for prepaid plan

Hello, a year before i created an account for buying an esim but i did not used it for long time and it has been deactivated, now i want to buy a new one esim card with the same email address but it impossible. How can i remove the connection between my email and the old number ?

1
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4 months ago
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Mike in VegasFirst activity
posted in T-Mobile.com Account

horrible service

T-Mobile reviewThe worse experience I ever had inn transferring over from Verizon to T-Mobile.  I curse the day I went with T-Mobile. They make it so, so, so difficult to transfer, to get a password, to get an account, to get your rebate & absolutely no one in their on-line tech department knows what they are doing.I signed up 9/11/234 & am still trying to change a password & get my $381.25 (8 days later).  Nothing is ever done right, according to them yet, the people telling me how to do it are the on-line tech people. I spent hours on the phone with a guy named Ramsey (who works from home and I heard his wife & kids in background making all kinds of noise, yelling and screaming) & he told me to drive to the store ( ½ hour each way which I did & waited in line for over ½ hour to get help) to get a password to open my account (didn’t know how to even give me a password).  Then, if can’t get it there he will call me back in 5 days.The rebate was done all wrong al

1
F
Pillar
2 months ago
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okquestionFirst activity
asked in T-Mobile.com Account

still receiving emails for my prepaid although im not using it anymore

I bought a prepaid during my stay in the USA and refilled my prepaid for 2 or 3 months. Then I left and didnt pay anymore bc I didnt need the US sim card anymore but I still receive emails that say “refill your account”. What do I do in Order to make it stop? 

1
gramps28
Pillar
6 months ago
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KevoyharrisFirst activity
asked in T-Mobile.com Account

over due phone bill

I've been out of the country and lost my debit card my phone bill has been over due when I got back home in the states I can't access my account to pay my bill what can I do from here

1
syaoran
Pillar
5 months ago
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KrystalmFirst activity
asked in T-Mobile.com Account

t mobile has no sympathy

My brother is in the icu and my dad and younger brother are on his plan. My parents have tried to get into his account to make payments and to make changes to account holders. Because he is the main account holder they cannot tell us anything about the account even though they know he is in icu and cannot speak. Is there anyway we can get some kind of information from them? 

1
gramps28
Pillar
2 months ago
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JessieAnnFirst activity
asked in T-Mobile.com Account

Won't let me set my address for 911

I tried to put in my address for 911 but it keeps telling me it cannot save it. When I hit save a pop up box gives me a suggestion that gives me the option to continue with that address or edit it. I edit it to the suggestion and it still does not save it. The only difference it gives me is the additional four digits on my zip code. Does this seem like an error on the website’s part? Has anyone else had this issues?

1
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3 months ago
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AnybodyFirst activity
asked in T-Mobile.com Account

Forward calls from Pixel 2?

I have a cheap prepaid account.  If I forward calls to a wifi number do I still have to pay for T-Mobile minutes?

1
tidbits
Pillar
3 months ago
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mallardFirst activity
asked in T-Mobile.com Account

Authenticator app

I have a Legacy Pay as You Go prepaid plan. How do I add Google Authenticator as my 2FA verification method? I’m unable to find anything about this in “My Account.”

1
syaoran
Pillar
6 months ago
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HowardHardinFirst activity
asked in T-Mobile.com Account

How do I find out my Tmobile phone number?

I have a chromebook with mobile internet service, and have had it about a month. I have my account number, but to be able to access my account online, or even pay my bill I have to be able to input a Tmobile phone number, and I have not been given one! I tried calling customer service more than once and they are not helpful at all!

1
T
4 months ago
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kenquinones21First activity
asked in T-Mobile.com Account

How can I do it if my brother doesn't allow me to put my name on the equipment that I'm using and the service as well?

More than 10 years ago, the name of the phone I am currently using was in my name. What happens if my brother does not allow me to name the equipment and service I am using? Should I look for a Lawyer to help me put my name back?

1
gramps28
Pillar
4 months ago
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D'andre loyal customerFirst activity
posted in T-Mobile.com Account

accessing my T-Mobile account without using the old number

Hello my name is D'andre Dempsey, appointment with you all and trying to access my account online it was telling me to verify the number that I had with so I don't have to phone anymore to get the medication how can I get into my account without using that option  

1
gramps28
Pillar
6 months ago
I
Ioannis-tz
asked in T-Mobile.com Account

How to eliminate phone solicitors voicemail

I keep getting junk voice mails, but no record of a call. Somehow these scamsters have figured out a way to go right to voicemail so I can't block the number. How can I eliminate this?  

1
gramps28
Pillar
5 months ago
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Paul FFirst activity
posted in T-Mobile.com Account

Unable to set up account for wireless Wi-Fi

Unable to create account for my new wireless wifi. Talked to 11 customer service personal but they all give up after 45 minutes. so far 7 hours phone time. .Do not know why account gets stuck while trying to input info. Heard every wild reason possible.  Would welcome any thoughts. Thank Paul F

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6 months ago
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mywaynowayFirst activity
asked in T-Mobile.com Account

link

I have tried to open the link to get my instructions on submitting my trade in, however it says it cannot recognize this site. Help?

1
syaoran
Pillar
2 months ago
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younginFirst activity
asked in T-Mobile.com Account

wifi

is my wifi p/w the same as my online p/w? 

1
gramps28
Pillar
3 months ago
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