T-Mobile.com Account

Talk about your T-Mobile ID, online account management, and all things online.

  • 109 Discussions
  • 403 Replies

109 Discussions

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mabrionesNovice
asked in T-Mobile.com Account

T-mobile Benefits and Perks for ACP Assurance Wireless Customers

What t-mobile benefits, perks, and apps are available for Lifeline/ACP customers? Most specifically, if digits and internet are available for use.

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M
1 day ago
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RaughammerFirst activity
asked in T-Mobile.com Account

tmobile employees selling our information?

https://tmo.report/2024/04/t-mobile-employees-across-the-country-receive-cash-offers-to-illegally-swap-sims/ How to protect ourselves from tmobile employees?

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gramps28
Pillar
3 days ago
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MzBurns70First activity
asked in T-Mobile.com Account

payment information

How to get s detail break down of bill

1
gramps28
Pillar
12 days ago
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adelar315Novice
asked in T-Mobile.com Account

view prior text/call history when switching to another account holder

If I am added to my boyfriends account keeping my same number (we are both tmobile account holders) will he be able to see my previous call/text history?  

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A
14 days ago
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Ethan KemperFirst activity
asked in T-Mobile.com Account

"Payment still declined"

When I try to pay for spotify on google play it said for me to verify my account then it said "payment still declined" what do I do?

1
syaoran
Pillar
14 days ago
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TreydawgFirst activity
asked in T-Mobile.com Account

stumped

I’ve been a long time very loyal tmobil customer! Diagnosed with a very aggressive cancer but losing my battle. Because I live alone it is so important to me that I have a working phone in order to contact emergency services, my drs and my children and grandchildren! I cannot begin to tell you how many times/hours I’ve spent on the phone with T-Mobile “supervisors” in an effort to get them to understand that my phone (iPhone 12 mini) is  all but impossible to use from my own house unless I walk outside and find the perfect spot to make a call! Because my treatments (chemo and radiation both) I’m no longer able to work so money for me is very much an issue with zero income. Countless times I’ve explained this situation to tmobil supervisors and multiple times I’ve been assured that they were there to help me “a valued customer” however still my phone has connection issues from home and still my phone bill is “Astronomical” ($400+) this month even though I let them talk me into re connec

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16 days ago
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blakestewart223First activity
asked in T-Mobile.com Account

5 days without phone

can i get a discount on my bill?? I filed a claim thursday last week and assurant has yet to send me a new phone. They keep haveing delays. this is 5 days with no phone.

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B
18 days ago
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LaloNovice
asked in T-Mobile.com Account

How to consolidate two lines in one account

Hi,I bought an activate a prepaid device data plan for a new phone and I would like to manage it thru my T-Mobile user I have for my pre-paid plan. Is that possible? What should I do? Regards,Gonzalo

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L
26 days ago
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TGreshamFirst activity
asked in T-Mobile.com Account

WHO ELSE WAS SCAMMED ON REBATE CARD?

I switched to TMobile in October, especially because of the $150 rebate card. Since then, I have had to call TMobile a dozen times, I’ve had a dozen chats. . .AND STILL NO REBATE CARD. I have filed a complaint with the Better Business Bureau this morning after ANOTHER chat yesterday promised to call me and “get this taken care of” because “it’s not like TMobile.” Surprise surprise. . . no phone call. No rebate card. I assume that there a lot of people out there who never received their card, especially those unwilling to try and contact TMobile two dozen times in order to do so.  WHO ELSE HAS GONE THROUGH THIS? 

1
M
22 days ago
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adhoyingFirst activity
asked in T-Mobile.com Account

Account website errors

Hello, I’m seeing a couple of errors trying to use the T-Mobile account portal:https://my.t-mobile.com/account/account-overview won’t load. When I inspect network traffic, I see an HTTP 500 error with the following error code in the response: “General-1000”. The failing request is made to https://my.t-mobile.com/apps/mytmobile/eservice/servlet/CommonUtil. When viewing the “Explore Benefits” page (https://www.t-mobile.com/benefits/customer-hub?icid=MGPO_MTW_C_23WEBHMEPG_9QNHIO2W5RQ9D434314), the page displays a message that says “Generic Error” - I don’t see any failed network requests, but there is a JavaScript error originating from https://www.t-mobile.com/etc.clientlibs/digx/platform/clientlibs/clientlib-platform-main.ACSHASHd836af62c8ef365d6c23e8d82c5263f4.js  Information from the file: * ============= BUILD INFO ============= * MFE: Phoenix-platform * chunkName: clientlib-platform-main/index * VERSION: f09d160 * BRANCH: HEAD * COMMI

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1 month ago
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kdarchFirst activity
asked in T-Mobile.com Account

Unable to view billing details

This is really pissing me off. I’m extremely upset that this matter is not resolved.  I’ve been experiencing this issue all week.  I called 2 days ago and was told that my issue was logged and someone would get back to me and no one ever did.  I need to see my billing details.  Why can’t they get this fix.  In looking at this forum others have had this issue as well.  What is the problem!!!!!!!!!!!!!!!!

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K
1 month ago
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CuriousPuppyFirst activity
asked in T-Mobile.com Account

voicemail phone numbers on call detail?

Does anyone know if someone leaves a voicemail on my phone, should it show up in my detail history of activity? 

1
gramps28
Pillar
1 month ago
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dontunderstandFirst activity
posted in T-Mobile.com Account

Simply poor customer service .

Short version…. upgraded my daughters phone ,from  a Iphone 13 to the 15pro. Told it would take 2 to 3 billing cycle to receive credit on my bill. Started in 12/23. In 01/24 never received shipping label for phone return so called again and was issued an apology and it would be taken care of. Now it is 03/24 nothing . Called today and now being told it has been 45 days and they can not issue any type of refund or credit. Mike P. (#MTCR1652) a supervisor told me may i should sell it to a family member to be compensated. How crazy ….I have been a customer for 8 years and this is there response . I followed the procedure and called back several times. I have never missed a payment and have always enjoyed the service and product...keep in mind it is only about $100. trade in value. Sad …. I wish they never changed from Sprint. It is not about the money completely but also morality and integrity  issue !   

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D
1 month ago
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caber42Novice
asked in T-Mobile.com Account

Email to SMS

This is on your FAQ page: The e-mail to text gateway is a legacy system that may eventually be decommissioned in the future.Can you please tell me if there are current plans to decommission this legacy gateway in 2024? My company uses this to send critical pager messages for engineering. We are Not high-volume and we are Not running a campaign.We are open to a better route or way.

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C
1 month ago
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torysFirst activity
asked in T-Mobile.com Account

Excuse me, after I transferred my Google Voice number to T-Mobile, I cannot log in normally on T-Mobile and it prompts me that the information is wrong. What is going on?

Excuse me, after I transferred my Google Voice number to T-Mobile, I cannot log in normally on T-Mobile and it prompts me that the information is wrong. What is going on?

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1 month ago
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jerchapmanFirst activity
asked in T-Mobile.com Account

Costco $75 gift Card

I ordered my phones in Mid December 2023, and I have not received the 4 Costco gift cards that are part of the promotion.  They assured me in January that I would get them, but when I called T-Mobile Customer service there was no record of that offer.

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J
1 month ago
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foxtrotHelper Level 1
asked in T-Mobile.com Account

Bill

Why was I charged $15.17 for taking a phone number off my account

4
gramps28
Pillar
1 month ago
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PNWhikerNovice
asked in T-Mobile.com Account

Incorrect IMEI and phone model on account | pending promo submittal

Anyone have this happen before - the T-mobile website is now showing one of the phones on my account with a completely different imei and model than what I opened the account with. I just submitted a keep and switch promotion 24 hours ago so I'm finding this ...very strange... and I'm hoping this is just a superficial database error that’s not going to effect my keep&switch promotion. I have screenshots of every single page along the way of creating an account, receipts from opening the account, and screenshots of submitting documents so I'm positive I had the correct imei. I will try to get in contact to T-Force tomorrow, if I can get them on the line, but thought I’d try here first.

4
gramps28
Pillar
1 month ago
S
SSJFirst activity
asked in T-Mobile.com Account

Unauthorized line

Hello. Could anyone point me in the right direction? I just noticed an unauthorized line on my account that was added on November 24, 23 in store. The line is just sitting there, with no phone and it’s been charging me $190.00 every month. I noticed my bill was high but I just figured it was fees as I’ve been setting up payment arrangements. I went into a store and they noticed a store from out of state added the line. I’m trying to get help but the people I’m currently on the phone with are not trying to credit my account. It doesn’t make sense. 

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S
2 months ago
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PatrickEsDeeFirst activity
asked in T-Mobile.com Account

Payment Arrangement History

Hello,Is there an option to look up your payment arrangement history? Specifically, the date it was initiated/set up, the date the first payment is due, and the date the second payment is due. For example, looking at my current bill, I see the date the 1st and 2nd payments are due. But I can’t find when I set these up. And I cannot find any information about the previous months before that.Thanks in advance!Patrick

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2 months ago
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magenta7070509First activity
asked in T-Mobile.com Account

2g free replacement ordeal..

Hello Everybody,here my ‘free phone story’’I do not use twitter, Facebook, can’t contact T-Force Phone: Huawei Coolpad Rogue, first model, 2014Day of purchase: Jamuary 2014, Walmart Stockton CAwith Prepaid Contract. Problem:s ‘Free 5G Phone’ messages, a hoax..? (messages 1017 and 2519)Box of phone says: ‘ 4G capable ‘ not true, fraudulent sale!!Very slow data for 10 years For 10 years (yes 10!!) T-Mobile customer service told me, bad reception and slowdata is caused by:-My area (downtown Stockton, 3 minutes walk from city hall, post office,train station, court house). 5 broadcast spots within 4 blocks..- Repairs on T-Mobile broadcast spots- My SIM card Last year T-Mobile told me, slow data because the SIM is bad, Need new SIM. They did not tell methat my monthly fee will go up $5 per month, because of new contract, connected to the SIM.Reception and very slow data did not change at all..! In 2022 T-Mobile sent me 2 text message: my phone is too old for new system, I canget new phone fo

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2 months ago
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dash757First activity
asked in T-Mobile.com Account

Unable to Log into my prepaid account -- loops asking for UserID & PW, over and over...

Trying to log into my prepaid accout to update autopay info but the system just repeats asking me for (a) User ID (B) Password and then sends me a text code; but when I enter it, it simply loops back to asking me for the UserID and Password all over again.  Can’t get past this loop!Anybody have ideas or -- good gawd, could this even be possible -- can someone from the “service department” just fix it! 

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Community Manager
1 month ago
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AbhilashFirst activity
posted in T-Mobile.com Account

prepaid account suspended

prepaid account suspended due to delay in refilling the account. As per schedule I’m supposed to refill on 27th Jan and I had refilled on 29th Jan. Today after refilling the account still payment shows pending. Mobile number - 5513248657

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F
Pillar
2 months ago
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just_a_guyRookie
asked in T-Mobile.com Account

tell the truth about your 800 937-8997 automated message

My experience for the last 10 days I spent over 2 hours waiting: In your 800 number recorded messageTell the truth. You can no longer use this as a connection to T-mobile support.Tell them that the “community.t-mobile.com” is a way to communicate and the mobile phone apps also provide a method.  Provide a better explanation of how to use the “chat” option, ratherthan being vague about the app. Tell you clients how to use it, or at least provide a video to explainall of the functions that are available in the app. You have a vested interest in being open and upfront with your clients. And tell them about your website. you might also have info on the websitethat leads your clients to places that offer the best tools. Don’t frustrate your clients. Inaccurate propaganda only creates anger and is bad karma. I am certain that there are lawyers who will be glad to force you (at their price) to do the right thing.  Just pointing out something for your consideration. Do as you wish.       

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F
Pillar
3 months ago
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CGORDON2009First activity
asked in T-Mobile.com Account

online chat option

This needs to be available all of the time-i cant be on the phone all day because I teach, I just had a payment post that I did not authorize. So now I have to wait for 3 hours before I can call. This big of a business should have the resources available-I did see something that someone posted that says someone is monitoring social media to answer questions? Whether that is true or not-it should be on the site 24/7. Sprint always had the option and was reliable. I have had nothing but skirt after skirt issues with Tmobile.

3
gramps28
Pillar
10 days ago
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