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T-Mobile.com Account

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141 Discussions
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141 Discussions

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RimmusikNovice

asked in T-Mobile.com Account

wrong price

When I was getting the T-mobile plan, You told me,- I would have unlimited phone call and unlimited text messaging. And the price would be only $40 for me as a low income pensioner. You charged me $55. Why??? I am very disappointed!

5 days ago

Prepaid users 1First activity

asked in T-Mobile.com Account

How to close SIM Protection in website

When I try to transfer my esim to my new phone. I can not continue, customer told me to close SIM Protection, I try to visit T-Mobile website, because I use a prepaid account I can’t use application. But SIM Protection page show: Oops, something went wrong.Sorry, we’re experiencing technical difficulties right now and can’t help with your request. Please try again later or call a Care Representative at 1-800-937-8992Okay I contacted this number and 611 but still can't turn off the protection, this is really stupid.Do they make me wait? I have been waiting for 2 days and still can't turn off the protection, this is really a useless feature, can't T-Mobile technicians solve this simple problem?????????

6 days ago

Prepaid users 1First activity

asked in T-Mobile.com Account

How to close SIM Protection

When I try to transfer my esim to my new phone. I can not continue, customer told me to close SIM Protection, I try to visit T-Mobile website. but SIM Protection page show: Oops, something went wrong.Sorry, we’re experiencing technical difficulties right now and can’t help with your request. Please try again later or call a Care Representative at 1-800-937-8992Okay I contacted this number and 611 but still can't turn off the protection, this is really stupid.Do they make me wait? I have been waiting for 2 days and still can't turn off the protection, this is really a useless feature, can't T-Mobile technicians solve this simple problem?????????

6 days ago

Bruno KuppingerFirst activity

posted in T-Mobile.com Account

Payment online banking

I need to make a online transfer for my prepaid service to T-Mobile. Anyone knows there ACH, Swift, BIC numbers in short their bank details?

11 days ago

Bruno KuppingerFirst activity

asked in T-Mobile.com Account

Payment online banking

I need to make a online transfer for my prepaid service to T-Mobile. Anyone knows there ACH, Swift, BIC numbers in short their bank details?

11 days ago

LINARD ALLEN HILLS IIIFirst activity

posted in T-Mobile.com Account

Disappointed Service

I have had to call in on multiple occasions due to being locked out of my account from someone entering in the wrong password repeatedly an having me be locked out of my account. I have had several DCM codes and for those who don’t know what those are it’s third party transactions being charged to your account. I have had issues with my Google accounts being hacked, I have had issues now with several apps being accessed without my permission and so forth. Now several months ago when all this first started I called in and told them and I was told to just delete everything and don’t worry about it, fast forward about a year roughly and things have gotten so bad that I am literally locked out of my account on a daily basis. My first question has anyone besides me been having problems similar to mine with this cell phone company, and my second question does anyone have any suggestions for me since I have been a T-Mobil customer over 4 years now? I don’t want to get rid of the service yet I

20 days ago

LINARD ALLEN HILLS IIIFirst activity

asked in T-Mobile.com Account

Disappointed Service

16 days ago

mrsquare2First activity

asked in T-Mobile.com Account

Unable to logon using t-mobile.com as it goes in a loop

Whenever I am trying to logon using t-mobile.com, after entering user credentials and the security code, it goes to the dashboard page and in seconds redirects me back to login page.I have tried this on multiple browsers and in-Cognito mode as well but no success yet.

21 days ago

IsabeauFirst activity

asked in T-Mobile.com Account

Now Pass Sign in Issue

Been trying to sign in for Now Pass. When it asks foe my phone # on I don’t have a tmobile # yet. CS not helpful. I’m need to switch carriors but if this much trouble already, maybe T mobile is not for me. Any help guys!

26 days ago

JohnnyBoy61First activity

asked in T-Mobile.com Account

Voicemail asks me to call device to set up voicemail?

I have had my T-Mobile voice mail set up for many years. When I tried to connect to my voice mail on Aug 6th 2024 Philippine time. My voice mail asked me to hit star if I had a voicemail account? Then asked me to enter my ph# After doing so it said I had to call this device to set up my voice mail account? Why? I already have a voicemail account?

1 month ago

arthurpeabodyLearner

asked in T-Mobile.com Account

T-Mobile stopped reporting usage August 26

Beginning August 26 T-Mobile stopped reporting usage. I used to go to ‘Line Details’ and there it’d be. No longer.

26 days ago

Navagirl01First activity

asked in T-Mobile.com Account

Current Usage Detail Not Population

Just recent when trying to pull the Current Usage Detail report getting Loading of records has failed. Please try again later. This has been going on for 3 days now. Is anyone else not able to retrieve this information?

26 days ago

WilliedavFirst activity

asked in T-Mobile.com Account

I am interested in becoming a member of T-mobile experience forum community

I've heard amazing things about the T-Mobile Experience Forum and can't wait to join! As a long-time T-Mobile customer and huge fan of the service, I'm eager to connect with other enthusiasts. Unfortunately, I haven't received a join invitation. Can someone please point me in the right direction?

1 month ago

patrickchenlingFirst activity

posted in T-Mobile.com Account

Can I file complaint against a customer service representative?

Customer service representative “Johnpaul” has no respect for people’s time. He replies to each of my text immediately with “okay” and then disappears for the next 20 minutes before he replies with anything meaningful. Such back-and-forth has been going on for at least 10 rounds (so 200 minutes altogether) before he says “there is no solution. call tmobile customer service number.”Is there a way we can file complaint against such bad service?

1 month ago

Marmac954First activity

asked in T-Mobile.com Account

is this a valid email donotreply@your-account.t-mobile.com

I received an email from donotreply@your-account.t-mobile.com telling me to check authorized user on my account. Is that tmobile email?

1 month ago

Marmac954First activity

asked in T-Mobile.com Account

is this a scam?

I received an email from donotreply@your-account.t-mobile.com telling me to check authorized user on my account. Is that tmobile email?

1 month ago

mmeyeringFirst activity

posted in T-Mobile.com Account

account

How is it that you can be on the phone for 1 hour 20 minutes, talk to 4 people, 2 of them supervisors to get one name taken off who left the account a year ago and leave one of the remaining people on the account as the head of it? Instead one supervisor said "oh yes we can do that" I asked " it will be left as the sane account just a different account manager right?" Them...oh yes that's right. Well NO! It was not right! After we got transferred to 3 other people it ended that they wanted to make it a new account! Of course they did and charge more, because we are grandfathered in to the account we have now and they are no others like it both price and what we get. So how hard is it to take a name off who has left T Mobile and make one of the remaining people manager? MUST BE PRETTY HARD! BECAUSE IT TOOK 1.5 HOURS AND NOTHING LIKE THAT COULD HAPPEN!! You guys are lucky your service is better here than others because I would drop you like a hot potato! All 3 lines plus wifi router!

1 month ago

mmeyeringFirst activity

posted in T-Mobile.com Account

account

1 month ago

syntax9Rookie

asked in T-Mobile.com Account

Insane Hold Times.......4+ hours before ANYONE picks up....

Why does it take 4+ hours of zero customer service…. Just music.. Spanish.. Music.. Spanish.. Non Stop.. for over 4 hours.. The only time ive ever talked to anyone was BEFORE i was a customer.. Now that im a customer.. Ive NEVER talked to someone on the phone.. `24 hours a day of on hold music.. it NEVER ends..

1 month ago

DezzybdezzNovice

asked in T-Mobile.com Account

frustrated

I created an account when I tried transferring from Verizon. I created my Tmobile ID and when I went to log in it told me to check my 10 digit phone number to see if is correct. So I’m thinking I made it with one digit off. So I tried calling customer service and going into the store to see if I can reset my account pin and change the number ( cuz can’t remember either one) and I’m being given the run around. I just wanna delete my account but no one is helping me. They tried charging me for a service I haven’t used yet so I just want to delete my account.

1 month ago

drnewcombPillar

asked in T-Mobile.com Account

International settings in online profile

When I click on the line that says,“InternationalChange International Roaming settings for your lines”I just get a page that says,“An error occurred”Does anyone else get this?

2 months ago

DivFirst activity

asked in T-Mobile.com Account

Need call record that is 4 months old.

I need my call records for the month of April 2024. In my prepaid account it shows me details for last 3 months only. I tried chatting as well as calling customer support but they said they can also see for last 3 months. How can I get this details for previous month? Thanks.

2 months ago

GranNovice

asked in T-Mobile.com Account

Carrier Freedom

I went to buy a pair of Beats earphones.. With tax 216.99 but the rebate is only for 200. Is there a way to pay the extra 16.00? It keeps rejecting the payment. thanks!

2 months ago

sonuguptaFirst activity

posted in T-Mobile.com Account

tmobile website is horrible

The website is really horrible. i was trying to buy a watch and plan, its keep on showing me 404 error and when plan page open, the text is overlapped on each other.. it seems that no one is maintaining or care about digital experience or customers.. https://www.t-mobile.com/404

3 months ago

JoshuacmFirst activity

asked in T-Mobile.com Account

Hello, does chat support reset if there is a disconnect or if I try to navigate to another page?

Hello, I was trying to use chat support earlier, but I found that it seemed to reset if I was trying to navigate to other links within the site, or something like a disconnect (though I was not disconnected from the internet) occurred. There also seemed to be a possible bug that while i was in the same window, that an existing chat agent window was active, but the bot window opened, then the active agent disappeared (possibly without opening a link). I would like to understand what might cause this. feedback is appreciated. thank you.

3 months ago

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