T-Mobile.com Account

Talk about your T-Mobile ID, online account management, and all things online.

  • 73 Discussions
  • 343 Replies

73 Discussions

D
dezmo907Speaker
asked in T-Mobile.com Account

Sprint customer

I was a Sprint customer.I cannot login to the Tmobile website.. i get routed to a Sprint sign in page and it says my account closed after i sign in.I prefer to use the website to download bills, etc.However the Tmobile app works fine. Also I get many ‘timeout errors” on login and this Community.  

0
D
3 months ago
Y
younginFirst activity
asked in T-Mobile.com Account

wifi

is my wifi p/w the same as my online p/w? 

1
gramps28
Pillar
4 months ago
A
AnybodyFirst activity
asked in T-Mobile.com Account

Forward calls from Pixel 2?

I have a cheap prepaid account.  If I forward calls to a wifi number do I still have to pay for T-Mobile minutes?

1
tidbits
Pillar
4 months ago
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brickkingFirst activity
asked in T-Mobile.com Account

promotions

how to claim all promotions 

0
B
4 months ago
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JdressFirst activity
asked in T-Mobile.com Account

phonebook

Hello,DDoes anyone know if T-Mobile is still storing a "phonebook" of our contacts like they used to?  And if so, where might I be able to locate it?IIt was very useful to lookup a phone number that I had long since deleted on my phone, but I had always relied on the T-Mobile stored contacts to find my compilation of my phonebook or contact list. Best,Joel

0
J
4 months ago
M
magenta7493081First activity
posted in T-Mobile.com Account

help with payment this month

Can i get anybody to heip me payment a payment for this month.all i need is 80.26  

2
M
4 months ago
K
Kev cFirst activity
asked in T-Mobile.com Account

how do i remove military ID verification on my account?

I used to use my activity son’s military ID on my own account. I want to remove it right now because he is going to have his own account with his military ID. Can anyone show me how to do it?

0
K
4 months ago
C
cdclarkFirst activity
asked in T-Mobile.com Account

Can't login to Tmobile without tmobile phone number

 nvm 

0
C
4 months ago
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HowardHardinFirst activity
asked in T-Mobile.com Account

How do I find out my Tmobile phone number?

I have a chromebook with mobile internet service, and have had it about a month. I have my account number, but to be able to access my account online, or even pay my bill I have to be able to input a Tmobile phone number, and I have not been given one! I tried calling customer service more than once and they are not helpful at all!

1
T
4 months ago
J
Jr812First activity
posted in T-Mobile.com Account

t mobile

T-Mobile is lie about rebate.   They said if I switch to TMobile  I will get $200 rebate for switch to them.  And they denied me

0
J
4 months ago
P
PeteCalRookie
asked in T-Mobile.com Account

Text Messages From Python Program No Longer Getting Through

For many months I have been using a program written in Python to send:(1) Text messages to a T-Mobile phone,(2) Text messages to an AT&T phone,(3) Email messages to an email account.As of 5 days ago (7/8/2023) the T-Mobile phone no longer gets any texts but the AT&T phone still gets all texts and the email gets all messages.I have experimented with sending text messages to the T-Mobile phone from email accounts and those are received by the phone.  I do this by emailing a message to ##########@tmomail.net.  That is the same way the Python program sends texts.

3
P
1 month ago
R
RyanGFirst activity
asked in T-Mobile.com Account

Can I transfer a device upgrade on a family plan?

I have a line that is eligible for an upgrade.  Someone who is not eligible wants a new phone.  Can I transfer that upgrade?

0
R
4 months ago
K
kenquinones21First activity
asked in T-Mobile.com Account

How can I do it if my brother doesn't allow me to put my name on the equipment that I'm using and the service as well?

More than 10 years ago, the name of the phone I am currently using was in my name. What happens if my brother does not allow me to name the equipment and service I am using? Should I look for a Lawyer to help me put my name back?

1
gramps28
Pillar
4 months ago
W
wineycatFirst activity
asked in T-Mobile.com Account

Has anyone received a text to change payment method?

I received the attached text supposedly from t-mobile about changing my payment method.  Please see the attached image.  I would say this is phishing and wanted to report it to t-mobile.  I saw no other way to get it to t-mobile. 

10
gramps28
Pillar
4 months ago
R
RansomeFirst activity
asked in T-Mobile.com Account

Just tried network pass , now it wont let me use tmobile app

Just tried network pass , now it wont let me use t mobile app , it is asked for valid t mobile 10 digit , which I don't have because i have verizoncalled support , they have never heard of network pass , they are clueless

2
R
5 months ago
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PaxosmFirst activity
asked in T-Mobile.com Account

Unable to use the email address was used before for prepaid plan

Hello, a year before i created an account for buying an esim but i did not used it for long time and it has been deactivated, now i want to buy a new one esim card with the same email address but it impossible. How can i remove the connection between my email and the old number ?

1
B
5 months ago
B
bobby2478Rookie
asked in T-Mobile.com Account

Tmobile.com: Payment history not displaying amount paid

From Tmobile.com, under My account dropdown, there is Account Activity. Here you can see payment history. It shows the date, phone number / line, and description of payment, but the amount to the right for nearly all payments just shows “-”. It used to display the actual amount.How can we make Tmobile aware of this issue so they can fix it? It’s been broken for several months.

2
A
2 months ago
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Ioannis-tz
asked in T-Mobile.com Account

How to eliminate phone solicitors voicemail

I keep getting junk voice mails, but no record of a call. Somehow these scamsters have figured out a way to go right to voicemail so I can't block the number. How can I eliminate this?  

1
gramps28
Pillar
5 months ago
M
Mannie079First activity
asked in T-Mobile.com Account

website/app issue

EVERY time I try to login and see something on my account it gets stuck on a blank page with the “loading” on top. It’s so annoying it’s been like this for months the website and app crash all the time. Anyone else have this problem?

0
M
5 months ago
T
TahgFirst activity
asked in T-Mobile.com Account

I cant login to my T-mobile account

My account was due $135 so i paid off $37.95 on May 21st, I am just now trying to log back in to pay the $97.05 remaining bill. I can login to my account and put the verification code in perfectly fine, but then it keeps showing me this screen telling me to Connect my Phone Number to my TMobile account. This is where i’m getting confused, whenever I type in my phone number it gives me a popup saying “Please verify your 10 digit T-Mobile phone number is correct”. I am infact typing in my phone number correctly so i have no clue why it keeps saying this and preventing me from accessing my account fully. Please help 

5
W
3 months ago
I
Impact91First activity
asked in T-Mobile.com Account

how do i find my username once i made my tmobile ID

I'm trying to find my username to be able to get my $50 rebate but I can't find it nor remember it, so how do I find it or retrieve it? Thank you

7
syaoran
Pillar
8 days ago
J
jbmekiFirst activity
asked in T-Mobile.com Account

Sprint to Tmobile, account issues

anyone know how to fix missing lines on my account?would i need to link the other lines onto the tmobile account? Since transferring from sprint → tmobile there is only 1 phone line i can view on my account.

0
J
5 months ago
J
jrosbornFirst activity
asked in T-Mobile.com Account

Family Allowances Error removing Limit device access times

Trying to remove a few time periods selected on Family Allowances Limit device access times on our kid’s phones.  Always get an error for about a month now.  It used to work, but now they are stuck being limited during those times.https://my.t-mobile.com/account/profile/family_controls/allowances/dashboard Error Message:We're having some trouble.Your request did not succeed. Please try again. Current SettingAttempted New SettingError Message 

0
J
5 months ago
M
magenta8885027First activity
asked in T-Mobile.com Account

Dial it XX

i have four lines on my account. For one of the accounts, there is a text labeled ‘Dial it xx”.  What does this mean?  There are a lot of those over the last few months and I cannot figure out what kind of text that would be.  Any help is appreciated!

6
R
1 month ago
K
KevoyharrisFirst activity
asked in T-Mobile.com Account

over due phone bill

I've been out of the country and lost my debit card my phone bill has been over due when I got back home in the states I can't access my account to pay my bill what can I do from here

1
syaoran
Pillar
5 months ago
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