T-Mobile For Business

Discuss all things T-Mobile for Business

241 Discussions

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circlejerkersFirst activity
asked in Plans, Features, and Billing

e setup to discourage sitppl from even trying to get anything addressed. Impossible to email tmobile

Tmobile why do you not have an email address ppl can contact you with ?? the tmobile site app won’t accept outside email as that would not give them full access to do whatever they want to your emails messages ETC. Why do your experts( that you make ppl contact you with (RIGHT) repeatedly ignore a request to speak to someone who is actually educated with your businesses operations. SUPERVISOR . Not happening. but 1 of 2000 experts answering the phone they give you to help and nothing ever does get past these techs that are programmed in appologies and excuses. ? Why won’t a supervisor ever return calling a customer even though several requests get made? Why is all the info in confirmation saying to contact us or link to this all send you to a page unnavailable ? 

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gramps28
Pillar
1 year ago
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ConsumerRprts92Helper Level 1
asked in Plans, Features, and Billing

Do not use Tmobile for business or if you have a job

T-Mobile is only good if youre like a crack head that doesnt rely on your phone to sell drugs. If you have a real job or a family member or kid or somthing its just not going to be reliable enough. It has to do with just how messed up and confused everyone at tmobile is. they just cant provide reliable enough service to even compete with metro. who knows why they bought em

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1 year ago
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DundeeNetFirst activity
asked in Account hub

Login issue with webpages other than TMobile

This may be difficult to explain.  We have T-Mobile internet.  Recently when logging into to our own server, entering the login credentials we have server access.  As soon as we make a selection, within the page on said server, we are kicked back out to the login screen. Re login, the website has changed to the selection we made prior to getting kicked out.  Click on anything on the page we are now in, get kicked out back to login screen.  ON another website, not related to us, login on the login screen, then select a link, immediately kicked back out to login in screen.  Can’t navigate websites that require a login as we are kicked back out to login after successfully logging in. Tried CHROME, Edge, Firefox on Win10 and Win7 same issues.  Checked our firewall, not blocking anything.  Reset T-Mobile access point, same issue.  Huges Net, AT&T and Frontier Internet work fine on all websites mentioned above.TMOBILE support after on the phone with them for over an hour, didn’t have a c

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1 year ago
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jamesmith89First activity
posted in Plans, Features, and Billing

Unlimited data cost at t-mobile

Cost of data bundles offered by T mobile:There are several data bundles offered by T mobile. You can choose as per your need and budget. Essentials: It is for $30 line per month and offers a basic data package. It will cost $90 per month on Autopay for 3 lines and the 3rd line will be free. Magneta: This data bundle is for a $40 line per month and this offer covers many services. On Autopay, it costs $120 per month for 3 lines and the 3rd line will be free. Magneta Max: The data bundle will cost you $47 line per month. This will cost you $140 per month for 3 lines on Autopay and the 3rd line will be free.

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1 year ago
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duanabaoFirst activity
posted in Plans, Features, and Billing

I want to buy esim for my daughter, then she can use apple watch to call, how to buy it online?

My daughter lives in USA, but I am far away from USA, so I want to buy esim online for my daughter. She has a apple watch with series of 4. I wonder if and how I can buy esim for my daughter.. Thanks

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1 year ago
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Aorengo1First activity
asked in Plans, Features, and Billing

i need help

I made a purchase on a phone to pay it monthly but I wanted to get a different one I mistakenly preordered it what can I do?

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1 year ago
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donwonFirst activity
asked in Devices and orders

What is a 3amp USB-C?

 

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gramps28
Pillar
1 year ago
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DrvmsdsyFirst activity
asked in Plans, Features, and Billing

Please help me cancel my account!

My last phone usage was in September of 2021, I went ahead and paid for October because I had a “free month” elsewhere. I went into store & closed it. Apparently he suspended it not cancelled. I got a notice in Dec. & paid for November (just to have the whole thing behind me). Now I am getting a bill March of 2022 stating $267.10 will be reported to my credit bureau. I have called customer service 3 times over an hour per call, being bounced everywhere. My hands are tied because I don’t have the phone number anymore & so can’t access it. Then I get messages stating system error. Though it is closed now (apparently confirmed by an agent, how do I truly know since I can’t access my account) And there is a lingering balance of $267.10.  I am a disabled veteran dealing with severe panic attacks (also PTSD), sending me into the ER. Please any help is appreciated. PLEASE!

1
gramps28
Pillar
1 year ago
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ShortSkirtJediFirst activity
asked in Devices and orders

My phone is unusable and I cant make A claim

I tried changing my pin and keep getting an error message that really just seems like TMobile thinks Im hacking myself. (Im signed in to my account!) I am getting frustrated as I really need to make this claim and get a new phone asap. why is there no email option? 

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1 year ago
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kizzyleFirst activity
asked in Plans, Features, and Billing

not recieved refund for Iphone 13

not recieved refund for Iphone 13

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gramps28
Pillar
1 year ago
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trashmobileFirst activity
posted in Plans, Features, and Billing

Tmobile does not understand vocabulary.

Requiring you to trade-in a device and upgrade a plan is a double whammy, NOTHING is on you. Can T-Mobile learn some vocabularies before using it???

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1 year ago
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BlbxoxoFirst activity
posted in Plans, Features, and Billing

Why is my trade-in value. not showing saying that I owe full price on the phone. they already verified my $800 credit and gave me my new phone

Yesterday I went to T-Mobile and was added to my friends plan. I traded my iPhone 1160 for you right and was given an eight hour credit, that’s even better for entire bill for two months but it’s not what we asked for 30 minute thing, and my new iPhone is showing me that I haven’t even paid installment yet and has the full verse there. I have an articles about T-Mobile doing this and I will Presley correction if we do not get to the bottom of it. My phone is to me five dollars and some change every month plus $48 insurance at my service is only $20. Maybe 30 tomorrow I would like to six probably before and up keeping the phone and getting it unlocked since my money was basically stolen and put towards something that I did not say/was even asked if that’s what I wanted to be done with it. The weird part is that it is showing credit on the bill I was assuming that was left over but my phone whichever 50 times was covered except for the five dollars and some change a month asked me to kno

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1 year ago
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andrea.robertFirst activity
asked in Plans, Features, and Billing

Switching From Google Voice to T-Mobile

HI all, How can I transfer my business phone number from Google voice to business T-Mobile?I wanted to save money by using Google voice as my main business line but I realized due to the poor call quality I was loosing customers and it cost me a lot of money. ThanksAndrea

1
gramps28
Pillar
1 year ago
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magenta10165692First activity
asked in Devices and orders

How to return a faulty REVVL 5G ?

I bought a new REVVL 5G for an employee which after 2 weeks began to freeze. Only waiting 5-10 minutes or rebooting it fixes it for a time, 2-3 hours, then the problem starts again.He went back to the old Samsung because calling for help at T-mobile means waiting for hours and hours.How can I return this phone that worked only 2 weeks in December 2021 ?Customer support is getting worse and worse at t-mobile

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1 year ago
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magenta10610903First activity
asked in Devices and orders

Return old phone

I have a business account and need to return my old phone after an Jump On Demand trade.  How do I do that?  I searched and only found instructions on how to print shipping labels for individual accounts.  I do not see any of those menus in my.t-mobile.com interface which the T-Mobile for Business one.  Please help

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2 years ago
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giantorFirst activity
asked in Plans, Features, and Billing

Hotspot Plan Setup with Static IP Address

Hello,I’m setting up a hotspot for my business.I bought two LTE NETGEAR LB1120 modems and set one up with a dynamic IP address. This was fairly simple.Afterwards, I tried to configure one more hotspot with a static IP address.I opened a business account for a static IP address Plan,but no one's been able to help with this setup.I have called the T-Mobile business support center so many times,but no one knows how to set up a static IP address on my hotspot.Whenever I restarted my hotspot device, my public IP address was changed still.I'm guessing the issue with setup is on the T-Mobile side, not on my device.Could anyone help me with static IP address configuration?If not, could anyone refer me to someone who can do this setup with T-Mobile support?Direct messages are welcome.Thank you in advance.

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2 years ago
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