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T-Mobile For Business

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327 Discussions
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GrillcheezeFirst activity
asked in Devices and orders
Return Fee

I am being charged $433 for a IPad I returned months ago. I have spoken to 6 representatives and no one can help me. I have a confirmation from ups that they delivered it.. but was never scanned or process. 

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1 year ago
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magenta4059610First activity
posted in Plans, Features, and Billing
when did TMobile become as bad as Comcast?

So T-Mobile gave a free year of Paramount Plus and, just 4 months into that 12 months of free Paramount Plus they're starting to charge us for the Paramount Plus so we canceled it. And now they're forcing us to use something other than a credit card to pay our bill to save $5. We're going elsewhere we've been with T-Mobile for at least 12 to 15 years if not longer and they've just become too much like Comcast horrible customer service if you can reach anyone that is and these bait and switch things like the free 12 months of Paramount and they start charging you at 5 months.

1
gramps28
Pillar
1 year ago
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Lzun1gaFirst activity
asked in Account hub
tmobile internet app

I can't access "devices" on TMobile internet app. I keep getting an error message saying "the Gateway did not respond. If you keep seeing this message please try restarting your gateway. I'm using TMobile business internet. I have the Nokia5G21 gateway.

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1 year ago
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rlevass23First activity
asked in Devices and orders
iPhone Trade in Status - Mailed to Assurant

Is there a website you can track your returned phone status.  Assurant doesn’t seem to have one 

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R
1 year ago
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MzBevvyFirst activity
asked in Plans, Features, and Billing
Havent had service 30 days

Just started service I had Internet and Security Cams. Security cams suck so I had them remove them today from my package. My question is since I've not had either service 30 days, when my bill comes out next month will the $30.00 for the cams be dropped and all I have to pay is the $50.00 for internet or are they still going to try to charge me $88.00 and drop it to $50.00 in August?

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1 year ago
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A new recordFirst activity
asked in Plans, Features, and Billing
Have I made a new record?

It had taken just 5 weeks for me to regret joining T-Mobile--is that a new record?I was told there would be no increases in fees if I switched from Verizon Wireless and started with T-Mobile, and yet after just 5 week they have insisted that I change from paperless credit card to direct bank withdrawal or debit card, or pay $10 a month more.This is just as disappointing and dishonest as was the experience with Verizon that made me leave them in the first place. So, at my  convenience I will leave T-Mobile and join one of the much less expensive services that are now being advertised.“Unfairwell” T-Mobile

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1 year ago
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xianshuai changRookie
asked in Account hub
ID cannot be logged in

Can't the T-mobile mobile phone number receive verification? You can only log in to T-mobile ID by email

2
syaoran
Pillar
1 year ago
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Logan.tetrickFirst activity
posted in Plans, Features, and Billing
Cusomer Service and Phone Insurance

Waited for chat support for a half an hour without ANY kind of response.  My experience with T-Mobile’s phone insurance provider, Assurant, was actually much worse, but they didn’t even want to hear about it to try and see if there was something they could do or to reconsider that partnership entirely. 

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L
1 year ago
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AppslivypFirst activity
asked in Account hub
wait time for help

What the heck is going on with customer service? I had a rep call me to try and change our plan. We got disconnected and they didn’t call me back. I called customer service and I’ve now been waiting on ANYONE to talk to for 35 minutes! 

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1 year ago
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wbird2First activity
asked in Account hub
Website won't allow me to pay my bill. Its been messed up for the last 3 months

Unable to log into my tmobile account on the website, it keeps giving msgs: “hang in there”, “still working” etc., it stays stuck so I can’t pay my bill. This is very irritating!

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V
1 year ago
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SmallBizOwnrFirst activity
posted in Plans, Features, and Billing
Scammed out of switching credits

Checking to see if other small business in the community are being scammed out of their credits for switching services to T-Mobile.We never received our promised $4,000 in credits (yes, it is four thousand, no extra zeros, no exaggeration).Even after over 6 months - ever few weeks / billing cycle - it is surprise and shock when we have to inform T-mobile the credits did not post despite assurance someone will be watching the account closely to make sure it happens. We get hold of sales & transition team - surprise and shock…. then bumping starts - it was never one to two billing cycles it was 90 days, it was not 90 days it was sometime between 90 days to 6 months, then it is after 90 days but over course of 10 billing cycles…. we reached all the milestones NOTHING ! Now they have started splitting hairs…. when we ported-in our lines we did not keep all the old numbers, we got additional lines as part of a 10 line promotion, but the promotion for 10 new lines did not cover new activ

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1 year ago
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IrritatedR34P3RFirst activity
asked in Account hub
is it broken?

It has been like this for me for 3 days. My account is Sprint based and nothing is working. There is no way its been updating for this long.

2
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1 year ago
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tag1First activity
asked in Plans, Features, and Billing
website constantly frozen

I haven’t been able to access my Bills to download them Since March - for three months when I click on “view bill” is just churns and churns for hours on end - anyone else having this issue?

2
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1 year ago
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Frustrated_beyond_belief_by_TMFirst activity
asked in Devices and orders
TOO BIG?

T-Mobile used to take care of its customers - what the hell happened?

2
drnewcomb
Pillar
1 year ago
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zenoreoFirst activity
asked in Plans, Features, and Billing
T-Mobile Business migration from Sprint Business

Wow, I cannot believe how poor the support is for Business customers. It seems that no one can speak or follow English conversations. Also, features and business perks and features have been lost in the transfer.  There also seems to be a total lack of accountability.I guess T-Mobile doesn’t want business customers. 

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Z
1 year ago
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medmonds57First activity
asked in Devices and orders
New Customer

Hello, I just recently opened a new acct with Tmobile and thought I would get some kind of confirmation in my email, is this normal or maybe something is not correct?

2
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1 year ago
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FarRoGODFirst activity
asked in Plans, Features, and Billing
Debt

My Tmobile account got sent over to a collection agency and i was wondering, if i pay the collection agency off in full will i be able to get my Tmobile cellular service back on? How long will it take after i pay the collection agency to get Tmobile service back on my phone?

1
syaoran
Pillar
1 year ago
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Maely14First activity
asked in Plans, Features, and Billing
netflix

How to set up my free Netflix with T-Mobile?

1
gramps28
Pillar
1 year ago
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penahenryFirst activity
asked in Plans, Features, and Billing
Help Settling a Debt Collection

I got a final notice for my bill on April, 2022. Finally my account got turned over to a collection agency and my debt kept being built because I was going through a financial situation. My debt got sent to Convergent Outsourcing, Inc. and then I continued not paying and it got sent to I.C. System Inc. I was wondering if I can go to directly TMobile to pay for this debt. I got sent a letter from I.C. System Inc back in November, 2022 and well it's June, 2023 so I wanted to settle this debt immediately! I need a new phone and I want to open an account with TMobile immediately. I have all the bill documents with my account number and the collection debt letters to help assist with information about my debt. I just want to know once I settle this debt can I open a new account ASAP? I really wanted to get a new iphone. 

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syaoran
Pillar
1 year ago
2
2020omtUserFirst activity
posted in Plans, Features, and Billing
How to get a copy of your Equipment Installment Plan?

Does anyone else have a problem getting Documents from T-Mobile Support, Stores or Business Experts?On May 26th I purchased a new iPad with a discount of $230 if I put it on 24 payments.  The store couldn’t send me the electronic documents I esigned that day.  3 people in the store, and 2 others over the phone looked at it.  Final out come, give it 24 -48 hours for everything to be available online and because it was a business purchase I should call the “Business Experts” on Monday. [T-Mobile Email and Text Paragraph]“  Thanks for being part of T-Mobile! Head over to t‑mo.co/documents10 to find all account-related documents from your recent T-Mobile transaction. You'll need a My T-Mobile account to view your documents, but don't worry––it's a quick and easy set-up!   ” So I followed up Monday afternoon, May 29th.  I called the “Business Experts” as the Store requested. They started with thanking me for being a customer over the years and Sorry that I am experiencing issues with their

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1 year ago
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NDemo8688First activity
posted in Plans, Features, and Billing
Early termination

If I choose to leave T Mobile before my phone is paid, am I required to pay for it if I am willing to give it back?

1
gramps28
Pillar
1 year ago
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Alex3738First activity
asked in Plans, Features, and Billing
What is the procedure for getting to the Voice Mail menu, I need to change the language to English

if i want to change the language how can i change it plz guide me. I explore settings but can’t find language settings. 

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1 year ago
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techdadx2First activity
posted in Devices and orders
5G home internet software update

How do I verify my 5G home internet gateway has the lastest software?If it’s not the latest how do I update.  Been running somewhat flacky last few days Did couple factory resets but not confident it’s going to stay running 

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1 year ago
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JTJ009First activity
asked in Plans, Features, and Billing
Giftcard promotion?

I signed up for T-Mobile 5G home internet in November 2022 responding to an email offer that promised a $100 gift card promotion. The agent rapidly sent out gear and set us up with internet and said nothing about the promo. I asked him about it and was assured we’d receive it in “a couple of months”. Now it’s 7 months later, no gift card and the phone agent after a long wait told me to go to the nearest T-Mobile location to sort it out. Anybody else being forced to work this hard to receive a promised promotion?

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1 year ago
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RennFirst activity
asked in Plans, Features, and Billing
Balance Forward?

I payed $100 instead of $50 for may on accident. And saw that the balance was -50. So I thought it was cool and I just won't have to pay it next month? Now it says 0 again and that it will charge me on the 17th next month and it says I have a Balance forward of $50? What does that mean?

2
R
1 year ago
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