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331 Discussions
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HouseofdoubtFirst activity
asked in Devices and orders
Types of Payment accepted when upgrading device

Im eligible for a phone upgrade; once i get to the payment section (i chose to make monthly payments on the phone) it wouldnt accept my card…. Can someone tell me any and all forms of payment they accept?

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1 year ago
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jamesmith89First activity
posted in Plans, Features, and Billing
Unlimited data T-mobile

Cost of data bundles offered by T mobile:There are several data bundles offered by T mobile. You can choose as per your need and budget. Essentials: It is for $30 line per month and offers a basic data package. It will cost $90 per month on Autopay for 3 lines and the 3rd line will be free. Magneta: This data bundle is for a $40 line per month and this offer covers many services. On Autopay, it costs $120 per month for 3 lines and the 3rd line will be free. Magneta Max: The data bundle will cost you $47 line per month. This will cost you $140 per month for 3 lines on Autopay and the 3rd line will be free. 

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1 year ago
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The LionFirst activity
asked in Plans, Features, and Billing
Terrible Customer Service After 17 Years

I have been with T-mobile for seventeen years. In the beginning the customer service was acceptable, then a couple of years ago I thought the customer service was the best I was getting from any business I deal with. I always spoke on the phone to someone located in the state where I live. But the service is terrible now. Like almost all customer service departments it is located in the Philippines  or some other foreign land and I can’t communicate with most of the agents. I don.t understand what they are saying and they don’t understand me. For a couple of weeks now I have been trying to trade in my phone. TM says I can trade in for free. But every time I  talk to an agent they e-mail me a contract to sign that says I will be billed payments for 24 months but they won’t put anything in writing for me saying that they will give me credit for the same amount for 24 months. They expect me to put it in writing that I will pay them but they also expect me to trust them that they will cred

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1 year ago
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LindaoberleFirst activity
asked in Devices and orders
Why are there people working at tmobile that cannot do their job?

I have ordered two iphone 14’s this week.  I received my son’s Iphone 14 pro and could not set it up.  Could not activate the eSim and could not get help.  I have to go to a store to get that done.  I wanted to get him a new phone number, they cannot do that unless I pay $15 for the new phone number, PLEASE!I ordered myself an Iphone 14 pro max, to be delivered today.  I get notice from UPS that the address is wrong.  I try to change the address with UPS, that is not possible.  I called customer service and this girl that repeats every thing I said, would summarize what I said wrong and in the end told me that I would have to wait for UPS to try to deliver two times and return it to them before I would get it sent to the right address.  UPS is saying that they cannot deliver to the address given because it is an improper address.  So where does it lie.  UPS will not allow me to have it returned to sender, Sender (tmobile) refuses to contact UPS to correct the address.  I have never had

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1 year ago
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Ktoya627First activity
asked in Plans, Features, and Billing
McAfee security info

How do you access the tmobile 7778889999@tmobilephp.com they provided. Never new I had an email with tmobile or how to access it. I need to reset my password to log into the McAfee account. I also already have an established account how can I change my email to the one I already have. 

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1 year ago
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moti123First activity
asked in Plans, Features, and Billing
Tmobile Account Setup - Link to one phone number, should be link to email address or ask security question.

I just noticed, my account has been moved to Tmobile completely. When I created account on tmobile, it only asked me to link account to one of the tmobile phone. since then, every time i login, it send passcode to that phone and i had to enter it. My all tmobile phone use by my wife and kids. Now it is hassle to get passcode from them all the time.Instead, the Tmobile systme ask security question or send code to email address or provide mover options to where send code either phone number or email address or just ask security questions. Please update the tmobile system like other well established carriers, sprint used to be like very friendly security options. thanks,

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Pillar
1 year ago
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tamimd67Helper Level 1
asked in Plans, Features, and Billing
Two questions about 55+ plans

Two questions in one:1) Why do I have to prove that I am over 55 when that data is already in the T-Mobile system?  2) If I do have to do so, can I just verify that I am over 55 online so that I can compare plans myself?  I am not ready to switch today.

4
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1 year ago
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Gidget75First activity
asked in Devices and orders
Releasing a Line or Transfer of a Line

If the Account Holder releases my line so I can transfer it to my own account does my line or devices finace charges remain with my line?

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syaoran
Pillar
1 year ago
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WmyersFirst activity
posted in Plans, Features, and Billing
T-Mobile Won't Take Credit Cards Anymore! 😡 🤳🏻

We have used T-Mobile as our cell provider for many years and have our account auto pay monthly on a credit card. Today we got a text that T-Mobile will no longer offer its $10 per month savings when you auto pay unless you remove your credit card and pay by electronic check or debit card. Auto pay benefits T-Mobile the most, letting it get timely monthly payments and avoiding the big cost of chasing delinquent payments. We use our United Airlines Visa to auto pay now, which also is a partner with T-Mobile. Besides complaining to T-Mobile, I will complain to United Airlines, who wants me to use my credit card. This is a TERRIBLE business decision, T-Mobile. My business takes credit cards and does not penalize its customers. Who is with me in complaining to T-Mobile?

4
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Pillar
1 year ago
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EsporrasFirst activity
posted in Plans, Features, and Billing
View Bill not available in the App nor in the website

T-Mobile View Bill is not working on the App and website, it keeps spinning around and I can’t see my line usage

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1 year ago
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vitaminLearner
asked in Devices and orders
WiFi App Not Working

Is anyone having issues with the T-Mobile wifi app for iOS?After opening up to manage the router, the app doesn’t connect … it just tries and tries (spinning wheel).I’ve uninstalled and reinstalled the app … didn’t help.Home WiFi works fine.I’m using the 5G Gateway S1

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1 year ago
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Radia EnterprisesFirst activity
posted in Account hub
T Mobile Website is not working properly

Hi Team,We are facing issue with T-Mobile website Please find attached Images and resolve this issue as soon as possible.Thanks & Regards,Johnn REmail: Johnn@carreruniforms.com

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Community Manager
1 year ago
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Charlie Daniels musicFirst activity
asked in Account hub
need port out pin

Need my port out pin 

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C
1 year ago
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disapointedcustomerFirst activity
asked in Plans, Features, and Billing
why am I paying for this

I recently “upgraded” from my OnePlus (veteran) plan to the Go5GPlus plan and my service is still terrible. I additionally lost previous capabilities I had with my original plan. Not only has my bill gone up but service has not improved. How to I revert my plan back? The 5G network is no faster than the throttled 4G I had previously. While on the phone with customer service to upgrade my plan I also wanted to upgrade my phone. The phone was processed 12 July 2023. I have not received the phone or any delivery updates. It was not made clear the amount the phone bill would increase or the capabilities that would be lost (e.i. $4.99 FAMILY Netflix).  Lastly, I am being prompted to return my trade-in. I have not received the phone, yet the 30 day timer is counting down.  I am disappointed and would like to be contacted immediately on options for terminating the plan or remediating the situation. 

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gramps28
Pillar
1 year ago
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Abbytext11First activity
asked in Account hub
stolen phone number

My phone number has been stolen how do I get it back? I have tried calling the phone number and it goes straight to voicemail. No rings. And he doesn’t text me.

2
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1 year ago
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MFIS09First activity
asked in Devices and orders
billing and collecting

Last December I did the jump program for two of my phones. The representative recommended that I switch over to a business plan. She explained the benefits to me. I went ahead and switched my lines from personal to business. Yesterday; I got noticed on my credit report that I am in collections. I called the credit agency and they said it was from T-Mobile. I called T-Mobile they said the phones never got switched over so now I am collections. The phone was supposed to be switched over and they never were. The customer service I called didn't care and said there is nothing I can do or anybody I can speak with. I have been with T-Mobile over 15 years. If I don't get this resolved soon I will go to FTC and file a formal complaint. 

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1 year ago
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Newage2004First activity
asked in Devices and orders
phone rebate

I transfered my plan from verizon a d i was supposed to get lunk to submit verizon devoce for rebate

1
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Community Manager
1 year ago
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purbanskiFirst activity
asked in Devices and orders
Hotspot lit on fire

At some point last night my Tmobile hotspot purchased online (December 2022) lit on fire at the charging port. Have been using the same charger and cable for now 8 months without issue.Tmobile support is completely useless and refuses to do anything to help: “can only do a return under 14 days for buyers remorse”. Their other option was to go to a Tmobile store. I am not driving hours to a store to *maybe* be helped or not. I purchased this hotspot because we are remote and need backup internet, there are no nearby Tmobile stores and we cant travel often. I live in Maine and we have a legally mandated statewide four year warranty on anything purchased. My next steps are filing a complaint with the states consumer protection division, not sure what else to do at this point.  

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1 year ago
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mints20First activity
asked in Plans, Features, and Billing
block caller

is there a way to block a caller on my childrens phone permanently without doing it on their phone? i dont want them unblocking it once i do it. 

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gramps28
Pillar
1 year ago
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Peter. C.First activity
asked in Plans, Features, and Billing
I cant pay a bill without and invoice, I can print an invoice casue it wont load.

I just last month set up to be able to get my Invoices through the Tmobile website and i get an email telling me my bill is due so i go to Print an invoice and the Bill page wont load anything but hey pay this amount.I can’t pay it if i dont have an Invoice. Buisness Phones.

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1 year ago
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WasSprintFirst activity
asked in Devices and orders
How do I easily get a question answered on line about an error on my bill?

My husband and I got new phones on a trade in deal. We traded in both phones. The $800 credit for turning in his phone still isn’t showing on the bill. It’s been two payment cycles. Note: We’ve visited the local store where we turned in the phone 3 times to get this corrected, without success.

4
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1 year ago
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CLM49First activity
asked in Plans, Features, and Billing
Usage details

How far back can I go to get usage details. I was with Sprint and I was able to go back as far as I wanted to see usage details. Once it switched over to TMobile. I previous history of the previous usage is gone. Does anyone know how I can go beyond current and previous cycles to see the usage details?

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gramps28
Pillar
1 year ago
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EsporrasFirst activity
posted in Plans, Features, and Billing
Rebate is a fraud

I’ve switched carriers to T-Mobile since April 2023 and as of now I have not received my rebate card that was “authorized”. Every time I contact them everything is “perfect” on their side and I’ll be receiving a link for my rebate since the “previous one” that was never sent expired.What a business here!!!!

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1 year ago
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Nplai121703First activity
asked in Plans, Features, and Billing
device return after cancellation

I just switched to Verizon because my bill was out of control. If I send my phones back that I still owe on, do they take that off the bill? All phones are in perfect condition.  thank you! 

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gramps28
Pillar
1 year ago
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ChungpingFirst activity
asked in Plans, Features, and Billing
cancellation

I ordered a 5G internet service from T-Mobile on May 8th 2023And returned the device to Irving store by Jun 8th 2023 Told the guide that I’m moveing out of the US , need to cancel the service. I received a new bill $62.05 on June 26I think it’s still on processing for the return and I can get a refund after that. So I paid it.But I receive another bill yesterday… Please see attached receipt of return device , confirm the cancellation of the service and refund my overpayment. Appreciate  for  your assistance. 

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1 year ago
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