T-Mobile For Business

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214 Discussions

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JonalisaHelper Level 1
asked in Devices and orders

Why am i not getting good service with Pixel phones?

I have a home business and have used a Pixel 2XL and now a Pixel 4a. I get terrible service. I sometimes cannot make calls, send texts, don't receive texts... Yet people can call me, although sometimes the call is dropped. Overall, my service is totally unreliable. However, my husband has a Samsung phone and has perfect service here. My daughter and my friends visit with their non-Google phones and have reliable service here.I buy my Pixel phones directly from Google for the TMobile network. I have been dealing with the issue for 3 to 4 years since starting with T mobile and every timer I have brought up the issue with tech support, I get a different diagnosis. I was pushed into getting a Samsung phone ( TMobile paid half) but I went back to Pixel because I prefer the Pixel phones. Still, I have to deal with sometimes not being able to communicate!  Any ideas on why this is happening?

12
W
1 year ago
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jamesmith89First activity
posted in Plans, Features, and Billing

Unlimited data cost at t-mobile

Cost of data bundles offered by T mobile:There are several data bundles offered by T mobile. You can choose as per your need and budget. Essentials: It is for $30 line per month and offers a basic data package. It will cost $90 per month on Autopay for 3 lines and the 3rd line will be free. Magneta: This data bundle is for a $40 line per month and this offer covers many services. On Autopay, it costs $120 per month for 3 lines and the 3rd line will be free. Magneta Max: The data bundle will cost you $47 line per month. This will cost you $140 per month for 3 lines on Autopay and the 3rd line will be free.

0
J
1 year ago
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duanabaoFirst activity
posted in Plans, Features, and Billing

I want to buy esim for my daughter, then she can use apple watch to call, how to buy it online?

My daughter lives in USA, but I am far away from USA, so I want to buy esim online for my daughter. She has a apple watch with series of 4. I wonder if and how I can buy esim for my daughter.. Thanks

0
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1 year ago
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Aorengo1First activity
asked in Plans, Features, and Billing

i need help

I made a purchase on a phone to pay it monthly but I wanted to get a different one I mistakenly preordered it what can I do?

2
R
1 year ago
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donwonFirst activity
asked in Devices and orders

What is a 3amp USB-C?

 

3
gramps28
Pillar
1 year ago
D
DrvmsdsyFirst activity
asked in Plans, Features, and Billing

Please help me cancel my account!

My last phone usage was in September of 2021, I went ahead and paid for October because I had a “free month” elsewhere. I went into store & closed it. Apparently he suspended it not cancelled. I got a notice in Dec. & paid for November (just to have the whole thing behind me). Now I am getting a bill March of 2022 stating $267.10 will be reported to my credit bureau. I have called customer service 3 times over an hour per call, being bounced everywhere. My hands are tied because I don’t have the phone number anymore & so can’t access it. Then I get messages stating system error. Though it is closed now (apparently confirmed by an agent, how do I truly know since I can’t access my account) And there is a lingering balance of $267.10.  I am a disabled veteran dealing with severe panic attacks (also PTSD), sending me into the ER. Please any help is appreciated. PLEASE!

1
gramps28
Pillar
1 year ago
S
ShortSkirtJediFirst activity
asked in Devices and orders

My phone is unusable and I cant make A claim

I tried changing my pin and keep getting an error message that really just seems like TMobile thinks Im hacking myself. (Im signed in to my account!) I am getting frustrated as I really need to make this claim and get a new phone asap. why is there no email option? 

0
S
1 year ago
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kizzyleFirst activity
asked in Plans, Features, and Billing

not recieved refund for Iphone 13

not recieved refund for Iphone 13

1
gramps28
Pillar
1 year ago
T
trashmobileFirst activity
posted in Plans, Features, and Billing

Tmobile does not understand vocabulary.

Requiring you to trade-in a device and upgrade a plan is a double whammy, NOTHING is on you. Can T-Mobile learn some vocabularies before using it???

0
T
1 year ago
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BlbxoxoFirst activity
posted in Plans, Features, and Billing

Why is my trade-in value. not showing saying that I owe full price on the phone. they already verified my $800 credit and gave me my new phone

Yesterday I went to T-Mobile and was added to my friends plan. I traded my iPhone 1160 for you right and was given an eight hour credit, that’s even better for entire bill for two months but it’s not what we asked for 30 minute thing, and my new iPhone is showing me that I haven’t even paid installment yet and has the full verse there. I have an articles about T-Mobile doing this and I will Presley correction if we do not get to the bottom of it. My phone is to me five dollars and some change every month plus $48 insurance at my service is only $20. Maybe 30 tomorrow I would like to six probably before and up keeping the phone and getting it unlocked since my money was basically stolen and put towards something that I did not say/was even asked if that’s what I wanted to be done with it. The weird part is that it is showing credit on the bill I was assuming that was left over but my phone whichever 50 times was covered except for the five dollars and some change a month asked me to kno

0
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1 year ago
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andrea.robertFirst activity
asked in Plans, Features, and Billing

Switching From Google Voice to T-Mobile

HI all, How can I transfer my business phone number from Google voice to business T-Mobile?I wanted to save money by using Google voice as my main business line but I realized due to the poor call quality I was loosing customers and it cost me a lot of money. ThanksAndrea

1
gramps28
Pillar
1 year ago
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magenta10165692First activity
asked in Devices and orders

How to return a faulty REVVL 5G ?

I bought a new REVVL 5G for an employee which after 2 weeks began to freeze. Only waiting 5-10 minutes or rebooting it fixes it for a time, 2-3 hours, then the problem starts again.He went back to the old Samsung because calling for help at T-mobile means waiting for hours and hours.How can I return this phone that worked only 2 weeks in December 2021 ?Customer support is getting worse and worse at t-mobile

0
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1 year ago
M
magenta10610903First activity
asked in Devices and orders

Return old phone

I have a business account and need to return my old phone after an Jump On Demand trade.  How do I do that?  I searched and only found instructions on how to print shipping labels for individual accounts.  I do not see any of those menus in my.t-mobile.com interface which the T-Mobile for Business one.  Please help

5
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2 years ago
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giantorFirst activity
asked in Plans, Features, and Billing

Hotspot Plan Setup with Static IP Address

Hello,I’m setting up a hotspot for my business.I bought two LTE NETGEAR LB1120 modems and set one up with a dynamic IP address. This was fairly simple.Afterwards, I tried to configure one more hotspot with a static IP address.I opened a business account for a static IP address Plan,but no one's been able to help with this setup.I have called the T-Mobile business support center so many times,but no one knows how to set up a static IP address on my hotspot.Whenever I restarted my hotspot device, my public IP address was changed still.I'm guessing the issue with setup is on the T-Mobile side, not on my device.Could anyone help me with static IP address configuration?If not, could anyone refer me to someone who can do this setup with T-Mobile support?Direct messages are welcome.Thank you in advance.

0
G
2 years ago
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