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BodydudeFirst activity

asked in Devices and orders

phone A54

Is the A54 5g a reliable phone?

1 day ago

robertalvFirst activity

asked in Plans, Features, and Billing

Call Usage

I have 4 lines. I am able to see my call history for all 4 lines except for one. Why would that be? It is not an Iphone, but an Android. It is my wife’s phone. I can see here message but not call log. Curious as to what my cause this? Thanks in advance.

2 days ago

FriqueFirst activity

asked in Plans, Features, and Billing

is the 30$ promotion a scam?

I’ve had the home internet since about 2 years ago and I paid 50$. the 30$ promotion started and I called to have a cut on my bill and the customer service rep. told me I need it 2 more bill cycles to have the promotion active. 6 months passed and I never received my promotion of 30$ home internet. just about a year and a half passed after the promotion and a friend got the home internet after I recommended it to him. He mentions that he pays 30$. I checked the bill and I have been billed 45 with a lame 5$ autopay discount on it for about 17 months. ok I’m really mad at the moment and decided calling customer service to ask for the promotion and I guess some credit since many months ago and the lady tells me that she can give me just the activation of the 30$ promotion for now and maybe a 2 month refund. At this moment I feel worst as an 6 year old T-Mobile customer than new ones. I will make sure to get this everywhere, I saw many Reddit posts about the same so must likely I will

3 days ago

Shams_23First activity

asked in Devices and orders

How to file a complain if hand research team takes over a month to complete invistagation on two lost phones?

It’s been over a month since we have filed a claim that the two phones that we ordered were not delivered and the hand research team still have our claim in queue!!We have spoken to supervisors many times, they all say that should only take a week and they promise that they will get this resolved for us but the claim doesn’t go anywhere. we have lost trust in tech support and would like to know how to file a complain.

5 days ago

GreenFistFirst activity

posted in Plans, Features, and Billing

Lines I didnt ask for.

T mobile has been charging me for over 18 months for lines I never requested. I just realized what was going on and cancelled the lines. I never used the lines the entire time I had my service. Now I want to be reimbursed for the lines due to me not asking for them. I can’t be the only person they’ve done this too.

7 days ago

ScammedbyMA413First activity

posted in Plans, Features, and Billing

This should be a consumers just class action law suit

Honestly I'm not sure where to begin. Selling, leaking my personal data, stalking and violating FCC privacy rights. I found out T-Mobile was allowing "third" parties to just go unrecognized under there data base for call list as I went to pick up my phone log and saw all the calls by the government entity and others shall I say impersonating. Now to make a claim as they have went on 4 months making excuses and lying to my face, refusing to help or provide service. Unless you count the fact all they have to do is make sure your service is connected according to them. They care less to take accountability for sharing information to control and invade the activity on the phone by not the owner and continue to allow this. I have only been with them for about 7 months now it is still not been resolved and they just keep raising my bill after being told my bill would start to go down as it gets" credit" for what was supposed to be free with promo. I'm tired of being token advantage of and

12 days ago

Ju5tFirst activity

asked in Plans, Features, and Billing

When does the infight wifi refresh

So when getting on a flight that has t mobile you can choose from the 1hr session or the 4 full free flight sessions. My question is when does the 4 session reset? Is it every billing cycle or every year?

18 hours ago

JohnheilFirst activity

posted in Plans, Features, and Billing

Trans Siberian Orchestra

How do I get tickets to Transsiberian Orchestra in Denver on Friday, Nov. 18th.

19 days ago

h42jFirst activity

asked in Devices and orders

Skylight picture frame

I did set up 2.4 GHz network and still can’t not get my Skylight frame connected. Would appreciate help getting it connected. Thank you.

22 days ago

Waldo WillFirst activity

asked in Account hub

Phone Log

How can I get my phone log from December 2021? I need a hard copy for court.

24 days ago

KovalenkoMark1First activity

asked in Account hub

Phone records

I need my phone records from January 2017 to December 31, 2020. I can download them and print them myself. But I need access to them for court. Thank you.

24 days ago

Joe231First activity

asked in Plans, Features, and Billing

How do I request customer service call on billing escalated

I have been on the phone to customer service agent for over 30 minutes, placed on hold and keeps repeating the same storyline as per the bill statement for 1 line charges. Refused to escalate my concerns to her supervisor or next level of support. Recently transfered two of the lines to another carrier, leaving my line intact with t-mobile. However, I am being charged $37.48 for 1 line, $34.90 for other services that I am not aware off. I would like a billing specialist to contact me and resolve this issue. Thanks.

25 days ago

ivanxx0First activity

asked in Plans, Features, and Billing

Protection 360

So, i’m being charged for protection 360, but i can’t find it anywhere on my add-ons for my line.

26 days ago

DDAWGFirst activity

posted in Plans, Features, and Billing

Auto Pay

Now you want access to my bank account for me to continue to receive my auto pay discount. So if my (and the rest of us on auto pay) information is compromised the thief can drain my bank account? This seems like a huge disservice to me and all of your loyal customers. This is purely a money grab my T-Mobile. They want to save the credit card fees by screwing those of us that dropped our old carriers because T-Mobile was a “different” company. Now your plans are slowly changing to closely match the other big “screwed up” combines and now the cost is about the same so why stay with T-Mobile? Yes your map shows more pink but to be honest the phone my company provides is one of the other big carriers and T-marble works better in some areas and the other guys work better in some areas. Its really a toss up. When I call T-Mobile I used to get a local rep that was very helpful now I get the same “out of country” rep that can barley speak English and I have to repeat myself over & over an

26 days ago

nfallFirst activity

asked in Plans, Features, and Billing

Switching Carriers

I’m switching from T-Mobile to another carrier, I owe on two devices, can I still switch and pay the device over time or I have to pay it off fully?

8 days ago

mallikarjunaFirst activity

posted in Plans, Features, and Billing

Bill Pay

Hello,I would like to pay the mobile bill of another line that was added to my account.It is kind of add-on i.e. additional line and this is the first bill whic I was trying to pay. I could see something that is showing up of $100 but not sure what is this? And why It was showing $100? I have already paid primary line but I was trying to pay the new line that was added recently to my account.Kindly suggest.

1 month ago

sleepyhd16First activity

asked in Plans, Features, and Billing

brian5135First activity

asked in Account hub

payment methods

hi . i just wanted to know why it is that i am able to pay my monthly bill through an echeck but cannot purchase any thing new with it?

1 month ago

PnMAlfonsoFirst activity

posted in Plans, Features, and Billing

plan changes

How do I find out if my plan will change, and if I will have an increase on my monthly bill?

1 month ago

jojorloFirst activity

asked in Plans, Features, and Billing

T-Mobile May Move You Off Your Current Plan: Here’s How to Stop It

Team,This is concerning. Read the article that Tmobile will change plans with no notice and permission by a user and raise prices. DO NOT CHANGE MY PLAN!!!!!!!!!!!!!!!! https://www.pcmag.com/news/t-mobile-may-move-you-off-your-current-plan-heres-how-to-stop-it?utm_source=flipboard&utm_content=topic%2Ftechnology

1 month ago

milan2023First activity

asked in Account hub

F451 : Uh-oh, it looks like we have our wires crossed. Please try again later.

Unable to login to TMobile business account. Tried multiple browsers, cleared cached, enabled/disabled Ad blockers. Have not found anything else to try from various other posts regarding this issue. Please help.

16 days ago

beedeeFirst activity

asked in Plans, Features, and Billing

Porting my number (iWatch-line on T-mobile) to a different career

I have been on calls for 2.5hrs+ already to try and port-out my iWatch number on T-mobile. I have not been able to get a Transfer PIN yet (app/webapp/phone call with Tmobile support). What’s the way to get this!! Any guidance will be super appreciated!!

1 month ago

Frustrated CustomerRookie

asked in Devices and orders

Still waiting for my trade in credits for my 4 x iPhone 12

In May 2023 I traded in 4 iPhone 12 Pros with promised credits of $300 each for a total of $1,200. I never received a single credit. I called four times - the first time, someone said that they will take care of it and I should see the monthly credits going forward - this never happened. Second time I called and the rep in Philippines said that she couldn’t due anything because she couldn’t access the Sprint promotions and she needed to get back to me - promised to get back to me in 48 hours but never did. I spoke to another rep in the Philippines today and he flat out lied to me that there was no such promotion and its not possible to get these credits. I am incredibly frustrated with this treatment. Either I need my old phones back or they need to issue due credits immediately. The reps in Philippines can put you on hold for ever with no resolution! They will exhaust you.

1 month ago

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