T-Mobile For Business

Discuss all things T-Mobile for Business

137 Discussions

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Jeff BFirst activity
asked in Plans, Features, and Billing

How do I get a copy of my phone conversation with T-Mobile?

I would like to know how do I get a copy of my phone conversation with T-Mobile?I was miss led by saleswoman in T-mobile store. When I called customer service they did a 3 way call with the store and sales rep I delt with. I would like to get a transcript or copy of conversation as evidence she lied to us. I thought car salesmen were bad, T-mobile is right up there with them 

1
gramps28
Pillar
8 hours ago
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JaydenwerdenFirst activity
asked in Account hub

What website do I put while filling out the T-Mobile Reseller Program?

Hello! I was wondering, what website do I put while filling out the T-Mobile Reseller Program? Do I have to build a website and design it like how I would if I got approved for the program? I'm confused as to if I need to own a Mobile Service company before I even get approved? Can someone please help?

0
J
17 hours ago
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NDemo8688First activity
posted in Plans, Features, and Billing

Early termination

If I choose to leave T Mobile before my phone is paid, am I required to pay for it if I am willing to give it back?

1
gramps28
Pillar
4 days ago
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techdadx2First activity
posted in Devices and orders

5G home internet software update

How do I verify my 5G home internet gateway has the lastest software?If it’s not the latest how do I update.  Been running somewhat flacky last few days Did couple factory resets but not confident it’s going to stay running 

1
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6 days ago
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tag1First activity
asked in Plans, Features, and Billing

website constantly frozen

I haven’t been able to access my Bills to download them Since March - for three months when I click on “view bill” is just churns and churns for hours on end - anyone else having this issue?

0
T
7 days ago
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JTJ009First activity
asked in Plans, Features, and Billing

Giftcard promotion?

I signed up for T-Mobile 5G home internet in November 2022 responding to an email offer that promised a $100 gift card promotion. The agent rapidly sent out gear and set us up with internet and said nothing about the promo. I asked him about it and was assured we’d receive it in “a couple of months”. Now it’s 7 months later, no gift card and the phone agent after a long wait told me to go to the nearest T-Mobile location to sort it out. Anybody else being forced to work this hard to receive a promised promotion?

0
J
7 days ago
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RennFirst activity
asked in Plans, Features, and Billing

Balance Forward?

I payed $100 instead of $50 for may on accident. And saw that the balance was -50. So I thought it was cool and I just won't have to pay it next month? Now it says 0 again and that it will charge me on the 17th next month and it says I have a Balance forward of $50? What does that mean?

2
R
8 days ago
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AmyW92First activity
asked in Devices and orders

Forgot to include Trade in reciept with my Phone

Hi,  I recently traded in my old iPhone for an upgrade & packaged up my old phone and sent it back to the address with the shipping label provided, however, I forgot to include the reciept that goes in the package with my phone information. (IMEI etc) Will this affect my trade in? Can assurant figure out the phone/account based on the tracking ID or RMA # provided? Thank you, 

2
syaoran
Pillar
15 days ago
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Jhollis3422First activity
asked in Plans, Features, and Billing

third party purchase limit increase

Hello,I would like to increase the third-party purchase limit. How would I go about doing that?Thanks!

0
J
16 days ago
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sangsonFirst activity
asked in Plans, Features, and Billing

International 1 day pass in Vietnam not working

Hi, will international 1 day pass automaticaly reset the next day? (I mean do i have to pay $5 the next day?), if it’ll, how can i cancel it? Sorry for my broke English

0
S
17 days ago
F
Foxy24Helper Level 1
asked in Devices and orders

DOES he or she really think they're pulling the wool over ones eyes?

I now have 100% proof he has been hacking into my account. Changing names , passwords adding another Network to make It look like it's what the modem came with.  AND in his phone he has it labeled as Nates Iphone.....Not to mention I just joined but his bills go back many months.  I have screenshots,  plus made it to where I had no choice but to factory reset my phone 

4
H
12 days ago
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TenPace78First activity
asked in Plans, Features, and Billing

family where app settings

Can I not go back farther than a week on my history in my family wheres app? And if so how do I change settings?

0
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18 days ago
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yanoFirst activity
asked in Plans, Features, and Billing

Why is Tidal data being recognize as hotspot data?

Hi!I’ve called support a few times about this, and they opened a ticket with a higher level tech support.Basically, what is happening is that data for my Tidal music app is being counted against my Hotspot data and then I’m being rate limited when I hit the monthly limit. It is a pain.I have the Magenta MAX plan, if that matters.I’ve followed the basic trouble shooting via T-Mobile support to reset my network settings.Tech support said that the data usage is showing up as hotspot usage “in one system but not another,” and that’s why they opened a ticket.I have heard back from tech support regarding the status of the ticket and they say there is “no provisioning errors” on the backend.Anyways, I want to be able to use Tidal with my unlimited data and not have it count again my hotspot allotment.And, I’ve verified that no external device is connected via the Wi-Fi hotspot. The hotspot feature has been off all month.I’ve also cleared the cache/local data, uninstalled the app, and reinstal

0
Y
21 days ago
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geiner305First activity
asked in Plans, Features, and Billing

iphone question

does anyone know if t mobile have any deals for trading in a oneplus 9 pro for a iphone? 

2
gramps28
Pillar
21 days ago
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Loventy16First activity
asked in Plans, Features, and Billing

question

Why is my mobile hot spot not working?

1
F
Pillar
26 days ago
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porvidatxFirst activity
posted in Plans, Features, and Billing

Charged twice

I paid my phone bill at the end of last month, yet a few days ago I was charged again, why is that?

1
gramps28
Pillar
27 days ago
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tcrawford78First activity
asked in Devices and orders

restrict child's phone

how do i restrict my son’s phone number to only receive incoming calls and not use data 

1
gramps28
Pillar
27 days ago
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ultracapFirst activity
asked in Plans, Features, and Billing

How can I get negative balance back?

I have been a T-Mobile customer since 2014 until last November when I switched to another service provider. I really loved the service but I had no choice other than moving to another provider as there is no cell phone signals in my home. This is really a surprise that my phone is located in the same city where T-Mobile headquater is, Bellevue, Washington. My monthly payment was $100 for two lines, old One Plan, with one free third line. I received a final bill in January that surprised me a lot because prorated charge was a way more than I thought. My charge was for less than a week but I got charged $16 for two lines and $36 for free line. How can this be $36 for the free line? I talked to customer service a couple of times and my disaster began after an agent credited it back to my account. The agent took a shortcut instead of handling the issue properly to avoid hasstle. The agent told me to wait for check to be mailed as my account is closed. I trusted this and waited for a month

1
gramps28
Pillar
27 days ago
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DilagafRockzFirst activity
asked in Devices and orders

delivery

Find my ups tracking number 

2
gramps28
Pillar
27 days ago
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McDaniel7159First activity
asked in Devices and orders

unidentified network

How can i get my computer to identify the wired connection? There is no internet through the wired connection.  

1
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Community Manager
28 days ago
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UTEP1975First activity
asked in Plans, Features, and Billing

copies of bills

I would like to get copies of my bills mailed to me.

1
gramps28
Pillar
1 month ago
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galibertiFirst activity
asked in Plans, Features, and Billing

how do i view my texts on line tmoble website so I can compile them for my records

how do i view my texts on line tmoble website so I can compile them for my records

1
gramps28
Pillar
1 month ago
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DouglasmvFirst activity
posted in Plans, Features, and Billing

T-Mobile Business Internet is worse that their home Internet.

Hello all. I have been testing out the Home Internet and the Business Internet through T-Mobile. I started with the Home Internet, but I could not run my server because of the port forwarding issue. I have done research on the business Internet and found that if I switch to the business Internet that would be better because I could get a static IP and I can use my router for the port forwarding. To make a long story short I received an inseego fx2000 and pulled less on this device than I did with the home internet. The Inseego is very low quality and has small internal antennas. The antenna ports on the back of the Inseego do not work with the frequencies of T-mobile so there are no ways we can get a better connection to the tower. I’m 1.2 miles away from my tower and with T-Mobiles free devices only give me on a good day 250 mg on download and 9 mg on an upload. Most of the time I get 150 mg download and 5mg upload. I also tried the cradle point device and saw it cost $35.00 a month e

0
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1 month ago
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Tjoad95First activity
asked in Plans, Features, and Billing

i’m being charged a non-return fee of $220 for a router that I returned and I have proof of returning

So frustrated. In 2022. A salesman at T-Mobile talked me into adding the Internet router device that T-Mobile offers. It did not work out well for me. I kept it a short time and then I called and canceled and told them I’d like to send it back. T Mobile sent me a mailing label to print through email. it goes back through UPS. I still have a copy of it. I have the tracking number it was returned. It was received months ago on and I’m wondering my why my cell phone bill is higher than I expected it to be and I should’ve caught on right away, but I didn’t. I was still being charged for the service of the router that I canceled and returned . I called and complain and now I make sure I’m canceled ,a little time goes by and all of a sudden I receive a text message telling me that I’m being charged a non-return fee for the router! The same router that I returned several months ago. $220! I called customer service I’m on the phone over an hour. I get nowhere. They say they’re going to investi

0
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1 month ago
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sensenFirst activity
asked in Devices and orders

I need help.

Hello, t-moblie, can you do me a favor? I lost myipone12mini I bought on March 9, 2021, and it'sstill on the T-Mobile blacklist. I hope you can help me unlock the carrier lock of this device. This is very important to me. Thank you very much. My mobile phone IMEI is 353008117650594. Thank you from the bottom of my heart. I hope you can get help. Thank you.

1
gramps28
Pillar
1 month ago
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