Having issue with the internet? Seek and provide help here.
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recently browsing/ window shopping and saw people selling tmobile’s new gateway. is that a thing? are we able to swap out the rental unit for one purchased from someone or are those gonna be hot items that wont activate? and even if can be done will doing so save on rental fees in the long run or not really save much dough? previously when we had cable services some fairly major savings possible by using a compatible unit we bought outright. just curious for now.
I’m a very happy T-Mobile Magenta Plus customer. While upgrading our iPhones the other day, I decided to add T-Mobile’s Home Internet service. It looked like I’d get better speeds and save some money compared to Spectrum. I live on Maui, so there are not a lot of Internet alternatives. Setting up the grey “can” was easy, and though I had 3 bars out of five, I got about 35 Mbps on an Internet speed test. I noticed that lag time was significant when loading streaming video (YouTube, Netflix or Prime). Hulu did not want to work and I had to call Hulu to get them to recognize my new IP address. On the first full evening of service we were watching a movie and it came to a screeching halt. I called T-Mobile’s service (they are always very good) and was informed that a cell tower went down and all of the added traffic on my tower had slowed it down. About 30 minutes later service came back. Today, using the service all day, I noticed terrible lag times loading streaming services as
I just got T-mobile internet for my fiancee house. I have it at home already and love it. She received a new router and plugged it in. The cellular signal shows 4 bars and the app says "Very Good" connection quality, but the internet service is so poor that it's unusual, even for internet browsing for a single device. A speedtest shows throughput at less than 0.25 mb/s. Since my experience at home has been great (130+ mb/s at best!), I brought my router over and we are getting the exact same experience. How could this be so bad with such a strong signal? FWIW, my signal at home is only 3 bars.
Anyone knows how does T-mobile internet support works? What are the tiers? Who is the first contact and are technicians ever involved? I got the impressions escalations are fake and no one on the engineering side is ever involved. It sounds like everything is a script and half of the time is spent repeating the same concepts over and over, along with asking how my day has been. I have been with other telecommunication companies before, and I have always been able to talk to someone trained or with knowledge about issues and interested to diagnose/solve it. Never the case with T-mobile (at least the home internet division)
Hi all, I’m having a terrible experience lately using the T-Mobile TM-RTL0102. More with IPv4 than IPv6For example, when pinging bing.com on Windows>ping bing.com -4Pinging bing.com [22.214.171.124] with 32 bytes of data:Reply from 126.96.36.199: bytes=32 time=333ms TTL=117Reply from 188.8.131.52: bytes=32 time=222ms TTL=117Reply from 184.108.40.206: bytes=32 time=227ms TTL=117Reply from 220.127.116.11: bytes=32 time=509ms TTL=117Ping statistics for 18.104.22.168: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 222ms, Maximum = 509ms, Average = 322msand with IPv6, not as bad:>ping bing.com -6Pinging bing.com [2620:1ec:c11::200] with 32 bytes of data:Reply from 2620:1ec:c11::200: time=50msReply from 2620:1ec:c11::200: time=85msReply from 2620:1ec:c11::200: time=93msReply from 2620:1ec:c11::200: time=72msPing statistics for 2620:1ec:c11::200: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate rou
I am hoping someone can shed some light on this for me.Yesterday I installed my new 5G router.TLDR:My new Router gets 250-300 download and around 20 upload and up to 25 upload My old DSL (which is still active at my house is constantly 8 upload) Using wireless, my upload speed test is up to 25 mpbs But in actual use, the uploads to youtube I need to do take LONGER on T-Mobile than they do on the old DSL Using an ethernet cable from the T-Mobile gateway helps a LOT, but still seems inconsistent with connections starting fast, then tapering down.IS THERE ANYTHING I CAN DO TO HELP THIS?Detailed Post BelowI am blessed because I get some really great speeds when I test it online, meaning I am getting speeds as fast as 300mbps down and 23mbps up.The problem is these do not translate into real world UPLOAD PERFORMANCE.This might not matter to 95% of people, but I work online as a youtube content creator. My point of trying something new was to switch from CenturyLink DSL which gives me 8
Every time I've received a new device/gateway, it comes with a new sim card. I've usually swapped my original card into the new device and it works. I was also told by tech support that they can activate the new card with the device instead. Is there any advantage to activating and using the new sim card instead? My service seems "normal/fine" but was just wondering if that ever makes a difference like getting better service or stronger signal. I figure all the sim card does is authorize your device on the network. I'm also still using my original phone sim from back when I got T-Mobile 8 years ago on all new 5g devices.
How can I add T-Mobile Home Internet to my existing account with a voice line? When I use this link: http://www.t-mobile.com/home-internet-signup, it has the option to log in with existing T-Mobile ID, but if I do that, I don’t see the Home Internet device anywhere in my account. (I haven’t got the gateway device yet).
I’m a new TMHI customer and am learning the ropes. My question has to do with the different NAT Types that the PS4 “Test Internet Connection” function reports. Depending on trashcan placement I can reliably choose between a B2/N71 connection or a B66/N41 connection. The B2/N71 is reported as NAT Type 2 and the B66/N41 as Type 3. I’m wondering how “true” that Type 2 reporting really is. Some have implied that it’s not really a Type 2 connection but the PS4 just thinks it is. Others have implied TMHI breaks things in the background and it is often game/game publisher specific as to what does and doesn’t work. I don’t know what to believe at this point. Will I actually see a difference (in terms of functionality) between the Type 2 and Type 3 connection? If anyone has more info to enlighten me on this subject I’d appreciate your thoughts. As a test case I will be trying to play some online co-op Sniper Elite 4 with another PS4 player. Bonus points if anyone can confirm that chat
My wireless home internet is in zip code 70117 I have had T-Mobile as my phone carrier for over ten years. Last year I switched my home internet to T-Mobile wireless. ATT, my previous provider was unable to give me upload speed sufficient to support my home security system. The T-mobile wireless gateway was easy to set up and has provided good upload speed, usually between 10 and 25 megabits/sec. In the past six weeks though, download speed has dropped off badly. Betweeen 4:00 pm and 9:00 pm the download speed drops to under 2 megabits per second and frequently stops altogether. This is when I get home from work, the time I want to catch up on the news and be entertained. I have discussed the problem with T-Mobile tech support and they told me the problem has to do with the volume of internet traffic at those times. This would seem to be the case as the speeds pick up later in the evening and will hit 40 megabits per second when I have checked it at 4:00 am. This problem will not go aw
Like many other customers I am quite disappointed with the performance of the home gateway. When it works, it works great. But at least two or three times a week the speed gets throttled and I can only get 8 or 9 Mbps.Not what I was promised and certainly not better than my Verizon Mifi. Buyer beware.
I just recently started using the 5g home internet and as a hardcore gamer the ping is horrible. Constant 60 ping when I used to run hard 0 using Comcast. The main reason I believe my ping is so bad is because, I believe t mobile is using towers from Oregon (shows when running a speed test on multiple sites) when I'm in Washington I don't know if anyone else is having similar issues but to my knowledge theirs towers all over my area some not even a mile away. I was wondering if this is a bug or intentional? If it is a bug is there a way to fix this?. My download is 500+ and my upload is 70+ which is why I'm surprised my ping is soo sooo bad.
Just got the tower and installed it with ease. I’m getting a “very good” signal at best after I tried it in many different spots around my house. It’s working fine when I have only one device connected but as soon as add another one (my laptop) it slows down the overall speed on both devices quite a bit. I can’t imagine how slow it will be after I connect my other 4 home devices…any tips on how to improve or fix this issue with the connection/speed?
Hello! I just got the Home Internet! I live in a rural area and have been using a T-mobile hotspot and it works great but it sucks to have the caps. So I was excited about the internet they’ve rolled out. But I’m finding it doesn’t get the same signal/speed anywhere near the hotspot! How is this possible? Has anyone else run into this comparison/issue??
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