Troubleshooting

Having issue with the internet? Seek and provide help here.

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  • 8,856 Replies

1690 Discussions

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Emf88First activity
asked in Troubleshooting

tmobile home

Does the 1yr of paramont plus apply only to cell phone user or does it also include tmobile home users?

1
R
1 year ago
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bosikFirst activity
asked in Troubleshooting

2.4 Ghz Signal Keeps Dropping

The 2.4 GhZ wifi signal on my LTE router keeps dropping for no reason. Only way to get it back is to restart the router.  Happens almost every day. The 5 Ghz works fine.  Any fixes?

25
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1 year ago
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Niesha224First activity
asked in Troubleshooting

home internet

How to retrieve my password after setup?

1
J
1 year ago
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Goldenpeanut69Rookie
asked in Troubleshooting

T-Mobile Censorship?

Why is T-Mobile censoring websites like https://dahlonegaarmory.com/ ? Nothing wrong with this site purely American. I hate that I am paying for a service that censors my navigation of the web. Considering switching back services because of this garbage. 

7
syaoran
Pillar
1 year ago
jlillard
jlillardHelper Level 1
asked in Troubleshooting

Home Internet - 4G LTE vs 5G

My Primary Signal is 4 bars / B66 and my Secondary Signal is 3 bars / n71.  My download speeds are less than 100 Mbps.  Does that mean I’m operating over 4G LTE instead of 5G?

42
W
1 year ago
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RVN DadFirst activity
asked in Troubleshooting

Frustrated

Why can't I log into my router using 192.168.12.1?

2
iTinkeralot
Pillar
1 year ago
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Internet user 2764268First activity
asked in Troubleshooting

blocking specific domain names with my nokia router

As the title suggests, I want to block certain domains at my router.  How can I go about accomplishing this?

0
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1 year ago
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erinFirst activity
asked in Troubleshooting

Slow Home Internet

I’ve been using the home internet service since the beginning of March. It had been working really well, with me getting speeds between 25-100 mbps, which I’ve been super happy with since I’m in a rural area and it’s hard to find internet that works here. However, since the beginning of June, my speeds have been around very inconsistent, but around 1mbps more often than not. Previously when my speeds were that slow, a simple restart would fix it. But I have rebooted/restarted the device many, many times, as well as tried doing a factory reset a couple times. Sometimes these things help..for a short period of time. Most of the time they don’t change anything. Sometimes, after rebooting/restarting, my speeds will go back to 10-25 mbps for anywhere from a minute to a few days, but will then revert back to around 1 mbps. I’ve also moved the device around my house to see if I got a better signal elsewhere, which also did not help. I thought my device was overheating, so I’ve been using a fa

19
iTinkeralot
Pillar
1 year ago
M
MarkMillFirst activity
asked in Troubleshooting

netflix not loading

Does anyone else out there have trouble with Netflix not coming up on their TV?  Just a black screen. All other channels work

5
T
1 year ago
HoosierDaddy
HoosierDaddyRookie
asked in Troubleshooting

Home internet device: How to disable wireless and attach to my router/AP?

I want to replace my cable internet with the T-Mobile device. I received the device (Nokia) and started it up and have wireless access but want to have all my Ethernet and Wi-Fi connections go thru my existing router. In effect topologically, just have the T-Mobile device replace my cable modem.My router can be configured as an access point, but I have never configured or used an AP.Can I accomplish my goal simply by connecting the router to the T-Mobile device instead of the modem, telling the router it is now an access point and then disabling Wi-Fi in the T-Mobile device?If not or if there is an even better way, what would that be?Maybe unrelated, but an acquaintance recently got the same device and reports the speeds via ethernet of the T-Mobile device are much worse than via the wireless. I hope that’s not the norm because I have numerous gigabit Ethernet devices in my home network.   

0
HoosierDaddy
1 year ago
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rachitshahFirst activity
asked in Troubleshooting

Home Internet showing red bars (good connection)

What is difference between red bars and green bars

0
R
1 year ago
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TylerbevFirst activity
posted in Troubleshooting

home internet

Is there anyway you can changed the tower your in home internet is connected to. I looked at our CGI number from the app and the tower my in home internet is connected to on cellmapper.com and the cell isn’t covering my house at all I looked around there were 2-3 other towers that are online that cover my house fully. With that being said our phones that are also T-Mobile get better signal so I don’t get why the inhome internet isn’t going off the towers that my phones are on if their both using 4g LTE  

0
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1 year ago
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edpierce901First activity
posted in Troubleshooting

High Speed 5G Internet Gateway

Does anyone have an ETA on when Eastern VA will have access to the High Speed 5G Internet Gateway?  Specifically, Va. Beach & Norfolk.. TIA

1
tmo_mike_c
Community Manager
1 year ago
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jscrenciFirst activity
asked in Troubleshooting

can I change the lte band on my home internet gateway?

Signal is on LTE 25 but device is locked to LTE B2, can I change it?

1
tmo_mike_c
Community Manager
1 year ago
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IndiFirst activity
asked in Troubleshooting

Severe deprioritization on Home Internet?

Hello,I have been trying for about 2 weeks to make the T-Mobile home internet work for me. I live in a more rural/sparsely populated area of northern CA (Mendocino County, north of  the Ukiah area). When I signed up, T-mobile said I should have good 4G LTE coverage in my area and I have used cell internet with another provider through ATT network with good success in the past (30-80 Mbps download, 20-30 Mbps upload at all times).With the t-mobile 5g nokia grey router from about 12am-6am I easily obtain 30-40 Mpbs download speeds and 10-20 Mbps upoload, which is plenty good enough for me. Unfortunately, during the day this crawls to 0.5-1.5 Mbps download and 2-3 Mbps upload. This happens routinely, every single day/night.Towers are within 1-2 miles from my home and signal strength is 2-3 bars consistently when this happens. The signal strength at night is the same as during the day, so I have ruled out that having anything to do with the variation in speeds.I have a hard time believing

2
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1 year ago
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Leo BerronesFirst activity
asked in Troubleshooting

Wifi gateway

My wife gateway has good signal but is not connected to the internet. On the app it say it is connected but all my devices do not work they all say  connected but no internet. How do I fix this? 

0
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1 year ago
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dgcFirst activity
asked in Troubleshooting

Rate limiting details?

I subscribed recently to T-Mobile Home Internet. I got it running a little over a week ago and it’s been chugging along pretty well. Today service had tanked — about 20% of previous download rate, 10% of previous upload rate, and 10x normal latency (~25 down/1.5 up/280 ms). It’s been like this all day and is affecting my household’s work. I can’t find network status information for the home internet service, if it’s even distinguishable from mobile 5G, so not sure whether anything’s known.I wonder if rate limiting (“prioritization”) has kicked in, but I can’t find any information on how to tell whether that’s the case, or policies on how/when TMO decides to limit me (only “above 50 GB”, which is… uh, ludicrously low for home internet although it’s fairly normal for individual phone service). Any tips?It’s not too late for me to return to Comcast, so I need to find out whether this is expected.

2
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1 year ago
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bruceriebeFirst activity
asked in Troubleshooting

anyone's home internet north of the twin cities in Minnesota failing every hour today?

anyone's home internet north of the twin cities in Minnesota failing every hour today?

0
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1 year ago
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Tomtom4049First activity
asked in Troubleshooting

Mifi on Linux Budgie via USB

Trying to use Mifi 2000 via USB on a Linux Budge machine.  Doesn’t see a ethernet over USB connection.  Not using Wifi, direct USB. My old T-Mobile 4G hotspot works fine. Any ideas?

1
A
1 year ago
J
jasonkesselLearner
asked in Troubleshooting

Semi-Complicated Network

We have an Asus RT-AC5300 router. We also have a small 5-port ethernet switch attached to the router for all the wired connections in the house. We just got the T-mobile Home Internet gateway. I have the AC5300 connected to the top ethernet port on the T-Mobile gateway. The speed is usually quite fast, but sometimes things will choke. For example YouTube, Facebook and IG will sometimes take a while to load. This is regardless of a wired or wireless connection. Whats even worse is my wife’s work uses a VPN and after about 45 minutes, her connection slows down to the point of being unusable. Her PC is connected via ethernet (via the switch). I connected the switch directly to the bottom ethernet port on the gateway and she could not connect at all. Rather than go down a network IT wormhole, is there anyway to make this setup more stable? If not, I have a feeling I’m going to have to cancel the service until they can figure out how to make their gateway JUST a modem. Based on what I have

29
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1 year ago
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gio7707Speaker
asked in Troubleshooting

Inconsistent speed with T-mobile internet

Hello,so I am reading a lot up about T-mobile internet and so far I really believe if you are close by a cell tower you wont have issues , I reside in the area 19018 and couldn’t locate a reliable cell phone tower map.However so far I have inconsistent speed, (sometimes fast and sometimes slow) , currently I have the device as a backup , but I need to know, what are the tweaks I could use ?? Is this still in beta version ?? If I wanna switch to business with %G I need a reliable connection and so far its not working 100 % .Any help and suggestion highly appreciated  

0
G
1 year ago
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dilbertHelper Level 1
asked in Troubleshooting

Does gateway use only primary or only secondary or both.

How does the primary and secondary work?Does it use both of them together or does it use only one at a time  If only one, how does it choose which one to use? 

6
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1 year ago
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averybadcatFirst activity
asked in Troubleshooting

How hard is it for a non-tech person to switch to TMobile home internet?

Up front, I am a "senior citizen" and non-technical. But I can still read a bill, and I really want to switch to TMobile home internet to save money. We have not had any options in Tampa, FL besides Spectrum and Frontier until recently. Constant outages, prices always going up, everything bundled and "on promo," promos expiring, and they are shifting their interest to business customers. We are retirees who go online with 4G TMobile phones, do email, have a laptop we don't use, and stream Netflix and Hulu TV with Roku TV. We don't even watch the TV that comes with cable. So compared to most people's our setup is primitive. But we do need something reliable. We have had decent customer service for phone issues (usually ended up going down to the store). The store has already told us any internet performance issues would have to be handled by the call center or website (is this true?), and the internet specialist at the call center said they can't discuss TV, only internet (although they

3
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1 year ago
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plaguereignFirst activity
asked in Troubleshooting

Prefix Delegation

Does tmobile support prefix delegation?  Has the NO answer changed?  I am trying to incorporate this into my current ubiquiti setup and can’t do it with the Double NAT.  Any suggestions?

1
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1 year ago
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Studio8100First activity
asked in Troubleshooting

manage device list removal

Is there any way to delete a device off the T-mobile Internet app?

0
S
1 year ago
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