Having issue with the internet? Seek and provide help here.
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I’ve been using the home internet service since the beginning of March. It had been working really well, with me getting speeds between 25-100 mbps, which I’ve been super happy with since I’m in a rural area and it’s hard to find internet that works here. However, since the beginning of June, my speeds have been around very inconsistent, but around 1mbps more often than not. Previously when my speeds were that slow, a simple restart would fix it. But I have rebooted/restarted the device many, many times, as well as tried doing a factory reset a couple times. Sometimes these things help..for a short period of time. Most of the time they don’t change anything. Sometimes, after rebooting/restarting, my speeds will go back to 10-25 mbps for anywhere from a minute to a few days, but will then revert back to around 1 mbps. I’ve also moved the device around my house to see if I got a better signal elsewhere, which also did not help. I thought my device was overheating, so I’ve been using a fa
I want to replace my cable internet with the T-Mobile device. I received the device (Nokia) and started it up and have wireless access but want to have all my Ethernet and Wi-Fi connections go thru my existing router. In effect topologically, just have the T-Mobile device replace my cable modem.My router can be configured as an access point, but I have never configured or used an AP.Can I accomplish my goal simply by connecting the router to the T-Mobile device instead of the modem, telling the router it is now an access point and then disabling Wi-Fi in the T-Mobile device?If not or if there is an even better way, what would that be?Maybe unrelated, but an acquaintance recently got the same device and reports the speeds via ethernet of the T-Mobile device are much worse than via the wireless. I hope that’s not the norm because I have numerous gigabit Ethernet devices in my home network.
Is there anyway you can changed the tower your in home internet is connected to. I looked at our CGI number from the app and the tower my in home internet is connected to on cellmapper.com and the cell isn’t covering my house at all I looked around there were 2-3 other towers that are online that cover my house fully. With that being said our phones that are also T-Mobile get better signal so I don’t get why the inhome internet isn’t going off the towers that my phones are on if their both using 4g LTE
Hello,I have been trying for about 2 weeks to make the T-Mobile home internet work for me. I live in a more rural/sparsely populated area of northern CA (Mendocino County, north of the Ukiah area). When I signed up, T-mobile said I should have good 4G LTE coverage in my area and I have used cell internet with another provider through ATT network with good success in the past (30-80 Mbps download, 20-30 Mbps upload at all times).With the t-mobile 5g nokia grey router from about 12am-6am I easily obtain 30-40 Mpbs download speeds and 10-20 Mbps upoload, which is plenty good enough for me. Unfortunately, during the day this crawls to 0.5-1.5 Mbps download and 2-3 Mbps upload. This happens routinely, every single day/night.Towers are within 1-2 miles from my home and signal strength is 2-3 bars consistently when this happens. The signal strength at night is the same as during the day, so I have ruled out that having anything to do with the variation in speeds.I have a hard time believing
I subscribed recently to T-Mobile Home Internet. I got it running a little over a week ago and it’s been chugging along pretty well. Today service had tanked — about 20% of previous download rate, 10% of previous upload rate, and 10x normal latency (~25 down/1.5 up/280 ms). It’s been like this all day and is affecting my household’s work. I can’t find network status information for the home internet service, if it’s even distinguishable from mobile 5G, so not sure whether anything’s known.I wonder if rate limiting (“prioritization”) has kicked in, but I can’t find any information on how to tell whether that’s the case, or policies on how/when TMO decides to limit me (only “above 50 GB”, which is… uh, ludicrously low for home internet although it’s fairly normal for individual phone service). Any tips?It’s not too late for me to return to Comcast, so I need to find out whether this is expected.
We have an Asus RT-AC5300 router. We also have a small 5-port ethernet switch attached to the router for all the wired connections in the house. We just got the T-mobile Home Internet gateway. I have the AC5300 connected to the top ethernet port on the T-Mobile gateway. The speed is usually quite fast, but sometimes things will choke. For example YouTube, Facebook and IG will sometimes take a while to load. This is regardless of a wired or wireless connection. Whats even worse is my wife’s work uses a VPN and after about 45 minutes, her connection slows down to the point of being unusable. Her PC is connected via ethernet (via the switch). I connected the switch directly to the bottom ethernet port on the gateway and she could not connect at all. Rather than go down a network IT wormhole, is there anyway to make this setup more stable? If not, I have a feeling I’m going to have to cancel the service until they can figure out how to make their gateway JUST a modem. Based on what I have
Hello,so I am reading a lot up about T-mobile internet and so far I really believe if you are close by a cell tower you wont have issues , I reside in the area 19018 and couldn’t locate a reliable cell phone tower map.However so far I have inconsistent speed, (sometimes fast and sometimes slow) , currently I have the device as a backup , but I need to know, what are the tweaks I could use ?? Is this still in beta version ?? If I wanna switch to business with %G I need a reliable connection and so far its not working 100 % .Any help and suggestion highly appreciated
Up front, I am a "senior citizen" and non-technical. But I can still read a bill, and I really want to switch to TMobile home internet to save money. We have not had any options in Tampa, FL besides Spectrum and Frontier until recently. Constant outages, prices always going up, everything bundled and "on promo," promos expiring, and they are shifting their interest to business customers. We are retirees who go online with 4G TMobile phones, do email, have a laptop we don't use, and stream Netflix and Hulu TV with Roku TV. We don't even watch the TV that comes with cable. So compared to most people's our setup is primitive. But we do need something reliable. We have had decent customer service for phone issues (usually ended up going down to the store). The store has already told us any internet performance issues would have to be handled by the call center or website (is this true?), and the internet specialist at the call center said they can't discuss TV, only internet (although they
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