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Troubleshooting

Having issue with the internet? Seek and provide help here.

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MarkMillFirst activity

asked in Troubleshooting

netflix not loading

Does anyone else out there have trouble with Netflix not coming up on their TV? Just a black screen. All other channels work

2 years ago

edpierce901First activity

posted in Troubleshooting

High Speed 5G Internet Gateway

Does anyone have an ETA on when Eastern VA will have access to the High Speed 5G Internet Gateway? Specifically, Va. Beach & Norfolk.. TIA

2 years ago

jscrenciFirst activity

asked in Troubleshooting

can I change the lte band on my home internet gateway?

Signal is on LTE 25 but device is locked to LTE B2, can I change it?

2 years ago

IndiFirst activity

asked in Troubleshooting

Severe deprioritization on Home Internet?

Hello,I have been trying for about 2 weeks to make the T-Mobile home internet work for me. I live in a more rural/sparsely populated area of northern CA (Mendocino County, north of the Ukiah area). When I signed up, T-mobile said I should have good 4G LTE coverage in my area and I have used cell internet with another provider through ATT network with good success in the past (30-80 Mbps download, 20-30 Mbps upload at all times).With the t-mobile 5g nokia grey router from about 12am-6am I easily obtain 30-40 Mpbs download speeds and 10-20 Mbps upoload, which is plenty good enough for me. Unfortunately, during the day this crawls to 0.5-1.5 Mbps download and 2-3 Mbps upload. This happens routinely, every single day/night.Towers are within 1-2 miles from my home and signal strength is 2-3 bars consistently when this happens. The signal strength at night is the same as during the day, so I have ruled out that having anything to do with the variation in speeds.I have a hard time believing

2 years ago

dgcFirst activity

asked in Troubleshooting

Rate limiting details?

I subscribed recently to T-Mobile Home Internet. I got it running a little over a week ago and it’s been chugging along pretty well. Today service had tanked — about 20% of previous download rate, 10% of previous upload rate, and 10x normal latency (~25 down/1.5 up/280 ms). It’s been like this all day and is affecting my household’s work. I can’t find network status information for the home internet service, if it’s even distinguishable from mobile 5G, so not sure whether anything’s known.I wonder if rate limiting (“prioritization”) has kicked in, but I can’t find any information on how to tell whether that’s the case, or policies on how/when TMO decides to limit me (only “above 50 GB”, which is… uh, ludicrously low for home internet although it’s fairly normal for individual phone service). Any tips?It’s not too late for me to return to Comcast, so I need to find out whether this is expected.

2 years ago

Tomtom4049First activity

asked in Troubleshooting

Mifi on Linux Budgie via USB

Trying to use Mifi 2000 via USB on a Linux Budge machine. Doesn’t see a ethernet over USB connection. Not using Wifi, direct USB. My old T-Mobile 4G hotspot works fine. Any ideas?

2 years ago

jasonkesselLearner

asked in Troubleshooting

Semi-Complicated Network

We have an Asus RT-AC5300 router. We also have a small 5-port ethernet switch attached to the router for all the wired connections in the house. We just got the T-mobile Home Internet gateway. I have the AC5300 connected to the top ethernet port on the T-Mobile gateway. The speed is usually quite fast, but sometimes things will choke. For example YouTube, Facebook and IG will sometimes take a while to load. This is regardless of a wired or wireless connection. Whats even worse is my wife’s work uses a VPN and after about 45 minutes, her connection slows down to the point of being unusable. Her PC is connected via ethernet (via the switch). I connected the switch directly to the bottom ethernet port on the gateway and she could not connect at all. Rather than go down a network IT wormhole, is there anyway to make this setup more stable? If not, I have a feeling I’m going to have to cancel the service until they can figure out how to make their gateway JUST a modem. Based on what I have

2 years ago

dilbertHelper Level 1

asked in Troubleshooting

Does gateway use only primary or only secondary or both.

How does the primary and secondary work?Does it use both of them together or does it use only one at a time If only one, how does it choose which one to use?

2 years ago

averybadcatFirst activity

asked in Troubleshooting

How hard is it for a non-tech person to switch to TMobile home internet?

Up front, I am a "senior citizen" and non-technical. But I can still read a bill, and I really want to switch to TMobile home internet to save money. We have not had any options in Tampa, FL besides Spectrum and Frontier until recently. Constant outages, prices always going up, everything bundled and "on promo," promos expiring, and they are shifting their interest to business customers. We are retirees who go online with 4G TMobile phones, do email, have a laptop we don't use, and stream Netflix and Hulu TV with Roku TV. We don't even watch the TV that comes with cable. So compared to most people's our setup is primitive. But we do need something reliable. We have had decent customer service for phone issues (usually ended up going down to the store). The store has already told us any internet performance issues would have to be handled by the call center or website (is this true?), and the internet specialist at the call center said they can't discuss TV, only internet (although they

2 years ago

plaguereignFirst activity

asked in Troubleshooting

Prefix Delegation

Does tmobile support prefix delegation? Has the NO answer changed? I am trying to incorporate this into my current ubiquiti setup and can’t do it with the Double NAT. Any suggestions?

2 years ago

HEADSHOTSCOUNTFirst activity

asked in Troubleshooting

INTERNET

WHEN A DEVICE THAT USES WIFI DERIVED FROM THE TMOBILE 5G INTERNET SAYS IT WILL ONLY WORK AT 2.4GHZ??? DOES THAT MEAN IT WONT WORK WITH THE TMOBILE INTERNET UNIT?

2 years ago

007BondMI6Helper Level 3

asked in Troubleshooting

External Antenna Makes Massive Difference For Me!!!

Ok I decided to see what an external antenna would do and wow.I got the kit from Waveform as it’s an ok price and reputable money back company.So I have an n41 tower 3 miles to the SW, a B66 .5 miles to the W, and a n71 2 miles to the NW.If I put the can in the NW window it get the B66 ok and never holds the n71 for long. If I put the can in the S window it just does not hold the n41 or the B66.So I have been living with the can in the NW window with the B66 and 75/25 average and solid for days on end slow and steady.I wanted the n41 tower as my test show it rock on my phone so I figured let’s see if an ext ant can do anything.So remember can in S window cannot get the B66 to the W and also n41 is to weak. Open up can, remove 3 and 4, snap on new leads, put can back together, hook up ext ant that is just outside window aimed right at the n41 tower. Time to rock great signal and 650/110 speeds.So not that bars matter but in the NW window B66 was 3 bars almost -100dBm with SNR of 10db so

2 years ago

MrBalzackRookie

asked in Troubleshooting

Connectivity and Bandwidth

When will T-Mobile be honest and up front about our service? Yesterday afternoon I had over 100mbps home internet download speed. Today 32mbps. Why? Or why are we constantly bothered with resetting the modem because we loose connection? Shouldn’t it just establish a new connection the instant it looses connection? And why aren’t all towers 5G when they sell us a 5G device and know where we live? But here’s the big one. I call looking for help and I get a customer service rep tell me “I can get you a booster for your home internet” and he transfers me and the tech laughs about customer service telling me there is a booster for my home internet. Still laughing he says no there is no internet booster. Really!? So many people say how great T-Mobile is. I guess the phrase “Your experience may vary” is quite true with T-Mobile. Sadly Centurylink is even worse and only offers 3mbps download and 1/2mbps upload. I guess I need to move to get good internet. And yes this is more of a rant than a

2 years ago

johnborHelper Level 1

asked in Troubleshooting

So why all the reconnections ?

So why are we getting these constant disconnections and then we have to reboot throughout the day?I set up a automation tool to ping google and if it fails , it automatically reboots the T-Mobile router and this is occurring at least 3-6 times a day.. WHY?Come on T-MOBILE give us a answer .. especially since Verizon has now rolled out their own home internet near me..

2 years ago

BJRYUFirst activity

asked in Troubleshooting

T-mobile internet (5g) with mesh router connection

Hi When I add mesh routers to the T-mobile cylinder device, the internet speed drops by about half. I tried it with Google Wifi and Eero 6, and I have the same problems with both. If I connect directly to the cylinder device, I have faster internet speech and this is noticeable. I would still prefer to use my mesh routers because of the coverage area. Can anyone gives me advice?

2 years ago

latte50First activity

posted in Troubleshooting

5G speeds on wifi, but 4g speeds on ethernet

Hi,Got t mobile home 5g about 2 weeks ago. During the first week, speeds were fantastic, 650 down 40 up, on band n41. After that first week, the router rebooted itself on its own and when it came back I had a new ip, but the speed was still the same. I was curious as to if you get assigned a new ip every time you reboot, so I did it again and confirmed you do get a new ip. This time when I checked the speed after rebooting it manually, I dropped to 150 down 30 up (band b66). Tried rebooting it a few times and couldn’t get back on the good speed band (probably due to the location but I cba to move it around). Keep in mind this is all being done on my computer that’s connected with ethernet.The weird part is, when I connect up to the router via my phone’s wifi, I’m still getting 650 down and 40 up. It’s literally just the ethernet that drops the speed and uses the b66 band while my phone still is using the n41, which makes very little sense to me since they are both connected to the same

2 years ago

David13517First activity

asked in Troubleshooting

Press 4 to access the mailbox options -- need read them because I can not listen them?

press 4 from T-Mobile voicemail main menu to reach the mailbox options. I can not understand the voice instructions under each of the mailbox options because English is not my mother language and I feel the voice oral instructions are too fast for me to listen to. I need read them.

2 years ago

David13517First activity

asked in Troubleshooting

How to check T-Mobile voicemail on Windows 11 but I am not a T-Mobile customer?

I am a customer with Liberty Wireless who rent T-Mobile network and use T-Mobile voicemail system so that my voicemail is T-Mobile voicemail. Since I am not a customer for T-Mobile, I do not have a sign in T-Mobile account to check voicemail there. How I can check my T-Mobile voicemail on my Windows 11?

2 years ago

EdwinSMFirst activity

asked in Troubleshooting

extremetmHelper Level 1

posted in Troubleshooting

Torrent download speed is terrible

Legal torrents of course like Linux stuff. Ever since getting the silver can, torrent download speed is very sporadic and very slow. 2 Mbps is about as fast as I can get with it usually averaging about 650 Kbps. Sometimes it just starts slowing down for no reason to maybe 10 Kbps. Really strange. Regular Internet speed is around 160 Mbps and that’s on a Google mesh.I’m currently using qBittorrent with UTP only and some other tweaks. Couldn’t get Bittorent to go faster than 200 Kbps. Anyone found a solution to this?

2 years ago

Hannah0227First activity

asked in Troubleshooting

home internet won't connect to any devices

We’ve had the home internet for almost a year, with no issues. We did have to get a new router a few months ago. It’s all worked fine, but a few days ago it stopped working. We called customer service, went through the whole deal with resetting. The router has bars, the devices I’m trying to connect to have “excellent signal”. It just won’t connect to anything anymore. Maybe 3 hours out of the day total it will stay connected to the tv. 10-20 mins at a time…then it just drops off. And won’t work for another few hours, despite everything I have tried. 3 different phones, 2 different tvs, an Alexa. Won’t connect to any of them. Have always had amazing speed. Do I need a new device? Is there anything I can do? Are these overheating symptoms? I know absolutely nothing about internet or electronics in general. Customer service doesn’t know how to fix this at all. I’ve scoured google, and the discussions here and I have no answers.

2 years ago

JenellFirst activity

asked in Troubleshooting

do all the techs hang up on you when they cant fix the problem?

It seems that when the techs can’t solve your problem they hang up on you. Anyone else have this problem? It’s happened several times.

2 years ago

Blandry186Learner

asked in Troubleshooting

google chromecasts and other streaming issues

Hbo max not working with chromecast among other issues. This internet is fast but if nothing connects to it what's the point?

2 years ago

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