Account hub

Ask about logging in or managing your account.

  • 29 Discussions
  • 68 Replies

29 Discussions

L
lajFirst activity
posted in Account hub

Beware: Login Hijack using misspelled URL

While attempting to login the URL was misspelled. tmoblile.com. Https:// was used. It immediately forwarded to a malicious page with audio claiming my computer had been taken over. The URL changed to: xxxjn6g3w. z13.web. core.windows. net/#. Unfortunately, since Tmoblile insists on requiring Edge, or another insecure browser that I don’t use. This paste cannot be unlinked, but some spaces have been added. It appears the MBA’s have miscalculated when removing communications options where security issues can be reported. 

2
L
17 days ago
J
Jujumia2First activity
posted in Account hub

frustrated

I need help with my t mobile online account.  I can login with my email address and password.  But then it goes to linking my phone number to my account.  However, I don't have a phone number though tmobile.  And yes I've tried entering the phone number from my home internet and then it says the email is not the same email that I used to set up my account. So...... Can someone, anyone please help me before I completely lose my fn mind!!!!!!!!!!

0
J
1 month ago
M
Mel mondilloFirst activity
posted in Account hub

tmobile sucls

This company has to be one of the worst on the planet I’d rather use cricket than this unreliable pile of garbage. I was told my line was cancelled they even had the nerve to put a heart on the message telling me I wouldn’t be billed anymore and that the line was gone just for me to be charged again and the line STILL there and when I contacted the incompetent workers about it they said I still have to be charged because there’s usage. OF COURSE THERES USAGE. I left the phone wherever and forgot it there’s background apps using data you’re a phone company how are you this useless?? I’m not paying and if it becomes an issue you will hear from my lawyer

0
M
1 month ago
M
Mr Raider18First activity
posted in Account hub

Carrier that owns a phone number

Can T-Mobile find out which carrier owns or bills for a particular phone number? I ran a search on my parents that both have passed away and found phone numbers that they never had or used but is showing on a report background report. I’m not sure how or why these numbers are showing as them ever having them or why they are showing as once owned/used by my parents so I’m checking if T-Mobile can find out, if possible, fraud involved. I doubt very much they are even t-mobile has control of these numbers, but can they find out who the carrier is so I may contact proper carrier? 

1
gramps28
Pillar
3 months ago
M
Mr Raider18First activity
asked in Account hub

Carrier that owns a phone number

Can T-Mobile find out which carrier owns or bills for a particular phone number? I ran a search on my parents that both have passed away and found phone numbers that they never had or used but is showing on a report background report. I’m not sure how or why these numbers are showing as them ever having them or why they are showing as once owned/used by my parents so I’m checking if T-Mobile can find out, if possible, fraud involved. I doubt very much they are even t-mobile has control of these numbers, but can they find out who the carrier is so I may contact proper carrier? 

0
M
3 months ago
W
Waldo WillFirst activity
asked in Account hub

Phone Log

How can I get my phone log from December 2021?  I need a hard copy for court.

1
gramps28
Pillar
5 months ago
K
KovalenkoMark1First activity
asked in Account hub

Phone records

I need my phone records from January 2017 to December 31, 2020. I can download them and print them myself. But I need access to them for court. Thank you.

3
gramps28
Pillar
5 months ago
B
brian5135First activity
asked in Account hub

payment methods

hi . i just wanted to know why it is that i am able to pay my monthly bill through an echeck but cannot purchase any thing new with it?

0
B
6 months ago
M
milan2023First activity
asked in Account hub

F451 : Uh-oh, it looks like we have our wires crossed. Please try again later.

Unable to login to TMobile business account. Tried multiple browsers, cleared cached, enabled/disabled Ad blockers. Have not found anything else to try from various other posts regarding this issue. Please help.

7
Z
5 months ago
M
magenta8194132First activity
asked in Account hub

im so sick of this im ready to leave and sue

327 phone calls over 2 days from 0600 texas time till 1800 texas time not 1 us rep.Im so sick of being hung up on, questions not answered,  transfered to this person and that person, ask for a supervisor oh no we cant et u one.This is ridiculous. I will not deal with over seas call centers with personal or business info.Ive had enough. They add $1140.00 to my bill after using my insurance to replace my phone. Sent old phone back in return packaging. Was taken by ups when they picked up a bunch of packages that went out. There insurance company says they didnt get it and im on the hook for it.Well im not paying for something i dont have. Im done dealing with these call centers and non english que card readers.Im a us citizen and want to only deal with people in my own country.They say they care about your experience.  The they do. Tmobile is a joke im just done. Lawsuit being filed against them for this money added to my account as well as the aggrivation of these stupid call centers. 

6
P
1 month ago
2
23 year customerFirst activity
asked in Account hub

Is it just me

Or is T-Mobile for business customer support the worst? I’ve been trying to get an issue solved for 4 months. 4 MONTHS… I’ve been on hold for over 3 hours this evening after a total of 20 calls over 4 months. This is like a full-time job at this point. I’m just ughhh… 

2
P
6 months ago
J
Jed AndersonFirst activity
asked in Account hub

All Amazon SMS messages sent via 10DLC number are blocked as spam

My app sends transactional sms messages via Amazon.With the recent Long Code retirement looming, I created an Amazon Pinpoint 10DLC campaign and it got it approved. My 10DLC number went active on August 28th, 2023. So I switched to sending my app’s text messages via the 10DLC origination number. This worked great for other carriers. I’m seeing 0% spam filtering for them.However, ALL messages I send through Amazon SMS to T-Mobile numbers are now being blocked as spam. These messages have only increased in their compliance as we had to update them to get the 10DLC campaign approved. Do you have resources to help me resolve this myself or is there somebody I could work with to resolve this issue? 

2
syaoran
Pillar
6 months ago
J
julieVSFirst activity
asked in Account hub

Cannot open bill on any device. tried phone, computer and iPAD.

Cannot open bill on any device. tried phone, computer and iPAD.  just get swirly wheel. have had this issue since account was opened two months ago

1
Z
5 months ago
C
Charlie Daniels musicFirst activity
asked in Account hub

need port out pin

Need my port out pin 

0
C
8 months ago
R
Radia EnterprisesFirst activity
posted in Account hub

T Mobile Website is not working properly

Hi Team,We are facing issue with T-Mobile website Please find attached Images and resolve this issue as soon as possible.Thanks & Regards,Johnn REmail: Johnn@carreruniforms.com

3
H
Community Manager
8 months ago
A
Abbytext11First activity
asked in Account hub

stolen phone number

My phone number has been stolen how do I get it back? I have tried calling the phone number and it goes straight to voicemail. No rings. And he doesn’t text me.

2
T
9 months ago
B
beccahFirst activity
posted in Account hub

Tmobile app and website not working

What is with T-Mobile’s app and website. I’ve been trying to upgrade my phone, and it never lets me go past the credit card payment window. I’ve tried three valid credit cards and debit cards, still won’t process any! Keep getting a screen that tells me to call customer service. So frustrating!

0
B
9 months ago
L
Lzun1gaFirst activity
asked in Account hub

tmobile internet app

I can't access "devices" on TMobile internet app. I keep getting an error message saying "the Gateway did not respond. If you keep seeing this message please try restarting your gateway. I'm using TMobile business internet. I have the Nokia5G21 gateway.

1
N
9 months ago
W
wbird2First activity
asked in Account hub

Website won't allow me to pay my bill. Its been messed up for the last 3 months

Unable to log into my tmobile account on the website, it keeps giving msgs: “hang in there”, “still working” etc., it stays stuck so I can’t pay my bill. This is very irritating!

1
V
9 months ago
I
IrritatedR34P3RFirst activity
asked in Account hub

is it broken?

It has been like this for me for 3 days. My account is Sprint based and nothing is working. There is no way its been updating for this long.

2
I
9 months ago
A
AppslivypFirst activity
asked in Account hub

wait time for help

What the heck is going on with customer service? I had a rep call me to try and change our plan. We got disconnected and they didn’t call me back. I called customer service and I’ve now been waiting on ANYONE to talk to for 35 minutes! 

1
V
9 months ago
J
JaydenwerdenHelper Level 1
asked in Account hub

What website do I put while filling out the T-Mobile Reseller Program?

Hello! I was wondering, what website do I put while filling out the T-Mobile Reseller Program? Do I have to build a website and design it like how I would if I got approved for the program? I'm confused as to if I need to own a Mobile Service company before I even get approved? Can someone please help?

3
H
Community Manager
9 months ago
X
xianshuai changRookie
asked in Account hub

ID cannot be logged in

Can't the T-mobile mobile phone number receive verification? You can only log in to T-mobile ID by email

2
syaoran
Pillar
9 months ago
Y
Yan WangFirst activity
asked in Account hub

how to get the permission to see bill details of my own account?

I logged into my account  to download bills, it says: you don't have permission to access. This account  used to have 2 lines.  Now only one line left. I am the only  user of the line. What permission should I  get to download  bills?

3
gramps28
Pillar
1 year ago
M
MdbennerFirst activity
asked in Account hub

Trying to make sale through "My Sprint"!!!

I am very very angry about the fact I can't purchase ANYTHING through "My Sprint". It's gives me a red box claiming to have technical problems... apparently major problems considering this has happened multiple times over the past 2 years.  Everyone has to agree physically going into a Sprint/T-Mobile store is a ridiculous & time consuming process. To do anything in the retail store. Its alot easier to take are of things on "My Sprint"!!    Please help me!! I'm not paying an employee to message chat! My bill is outrageous enough. I also tried signing out/in & deleting/reinstalling  the "My Sprint " app.

1
gramps28
Pillar
1 year ago
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