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So last month I got a text stating I used 1.6gb of my data and if I go over 2gb that I would not receive my kickback. So I stopped using mobile data and made sure I stayed under 2gb. My Galaxy S20 showed I was under 2gb. The t-mobile app showed I was under as well under the usage page. So I thought I would receive my kickback. But I did not. The bill stated I went over and I would not get a kickback for that line. Whats strange is I never got a text saying I went over and that I would lot receive the kickback. Like I usually do if I go over. I checked my phone and app again and both said it was under 2gb. Except when I dug deeper and checked usage details in the app, it did show I was over 2gb. But why does that not match my phone or the app'd usage data section. So fast forward to today. Again my phone shows 800mb of usage as seen below. The app usage page matches what my phone says as seen below. However under usage detail it says 1.49gb. What gives? Another thing to add is that
I have tried and tired to apply for this rebate for 2 phone I paid off. The website tells me again and again I do not qualify for carrier freedom, even though I am choosing switch2 tmobile. I have spoke to two customer reps, one of them by the name of Airoldjohn who promised to check into this and call me back. I never made to actually submitting my screenshot! I hate to be scammed, but I feel like I have been. We will be looking for another service provider. Sounds like i’ll be looking to join a Class action suit for their fraudulent behavior.
Im a new employee and i recently switched over to tmobile for my discount and i registered for a tmobile account but whenever i enter in my pin or last 4 of social it is unable to verify me. The app now says i exceeded the amount of tries and wont let me enter my pin or social..i called customer care and they were unable to help me. How can i set myself as the primary account holder when it wont accept my pin or social??
I've had "Free Data for life" on my tablet for a couple of years now. In July 2018 or so, it suddenly stopped working. I've already spent hours on the phone and a few more hours in store talking to support, after which they promised to get back to me (they never did). The device can access the T-mobile homepage just fine (so it's not a hardware issue). It just can't connect anywhere else, as if it's being blocked.Anyone else having any problem with "Free data for life"? I'm in the SF Bay area, California, if that matters.I don't seem to have much leverage since it's not like I can ask for a refund...
So I’ve been having issues for 2 years with my device mainly with backups/calls and texts/app notification sounds/and unknown changes on my bill/ connecting to hotspot my iPhone 13 needs to be connected to my home wifi to connect another device like it’s a modem/router and still uses my Wi-Fi not the cellular data.. Basically what I’m starting to think is T-Mobile has me on some kinda data plan for a tablet or watch something like that. possibly a digits line since my number needs a country code like digits showed my number. My bill /account on T-Mobile dosnt show my # with the country code anywhere but digits. And they continue to lie about it , when I get on chat they say everything is good providing no details no proof of anything their telling me and say one thing then after arguing with me say something different that contradicts what they said first.! Spoke with multiple supervisors that do the same and play games like they don’t know what I’m asking them or provide information o
I keep getting routed to the offshore customer service in the Philippines even when I call during day time, I had numerous poor and bad customer service service received from them. Sometimes you have to repeat numbers about three times until they get it right. It’s extremely frustrating to deal with them , is there a direct number to reach T-Mobile customer service in the USA ??
Why is it so hard for t mobile to e-mail me my bill every month? I have had a cell phone for over 20 years and other company's have always e-mailed me my bill every month but not you guys. I have spoke with representatives of t mobile 3 times and they say it is setup and here i sit and never get that e-mail. You e-mail me to tell me you took my money but can’t quite make that bill fly through the stratosphere. So… is this asking to much?
My son’s phone was just exchanged by Apple. T-Mobile can’t activate the new phone. We have tried 8 different SIM cards plus e-SIM at 3 different T-Mobile stores. Everything looks OK with the account. Our other 3 phones on the account are working fine. Nobody can figure out what is wrong. If we try the SIM in a different device it doesn’t work either. Plus Apple ran diagnostics on the new phone and they said everything is OK.The message we receive when attempting to place a call is “You’re being routed to T-Mobile. It looks like you are trying to use a device that doesn’t have an active SIM card.” But the store confirms they activated the SIM card every time.I’ve spent a total of 5 hours in 3 different T-Mobile stores over the weekend. Nobody ever saw this happen before and they don’t know what to do. The tech support that the T-Mobile employees from the store called didn’t have a clue either.If this isn’t resolved in the next day or two I will have to leave T-Mobile after almost
Hello,Sorry for the long post to follow.Here is what happened to me recently. On Sunday 1/19/2020 around 2:30pm, I noticed that I lost T-Mobile network connection. Everybody around me, including those with T-Mobile network were fine, with 4-5 signal bars. I assumed it was a phone/setting issue, rebooted the phone, reset the network setting, but nothing. Removing the SIM and re-entering did nothing either. I decided to turn off my phone for a little bit then an hour later, when I turned it on, I still had the same issue, WIFI was working though. I decided to try my friend’s SIM to see if it was a phone issue or SIM and network connection came back so it was a SIM issue. I decided to call TMobile with my friend’s phone that evening and they were able to reactivate my phone. I asked them what happened and they said that they were not sure, most likely a glitch.Fast forward to Tuesday morning 1/21/2020 at 4am (I wake up early), I checked my bank account and see that there was a unauthorize
HI, I am planing to go to Japan in June for a month. My plan is essential. If I buy one time data pass (15GB international Pass), can I use my phone in Japan? It is not other plans like Magenta that come with some travel features. I just wanted to doublecheck that it still works for Essential Plan.
This is happening only recently, failure from my hotmail acct. When I originate email from my gmail account, it works OK.Diag from microsoftDiagnostic information for administrators:Generating server: CO1PR02MB8853.namprd02.prod.outlook.comReceiving server: CO1PR02MB8853.namprd02.prod.outlook.comTotal retry attempts: 28[mynumber_suppressed]@tmomail.net5/8/2022 11:32:06 PM - Server at CO1PR02MB8853.namprd02.prod.outlook.com returned '550 5.4.300 Message expired -> 421 4.4.2 Connection dropped due to SocketError'5/8/2022 11:15:15 PM - Server at tmo-west.mx.a.cloudfilter.net (22.214.171.124) returned '421 4.4.2 Connection dropped due to SocketError'
Hello,I use prepaid T-mobile service. About a month ago when I tried to pay online for the service, I went through all the steps till the end and even my credit card got charged but then error happened and I was shown some error without text like on the picture. As a result the account was not refilled, money that were charged were automatically returned to my credit card. This problem still persists, please help, I need to refill my account.
I received the following text: T-Mobile: As part of your new My T-Mobile experience, your Autopay feature needs to be re-setup prior to your next bill cycle date. To avoid a service interruption, please login and re-setup your Autopay at <link>. However, when I go to the website and try to refill my account, I get the following error, displayed under the “Payment method” section: We are unable to process this payment transaction. Please visit a Retail Store to complete this transaction. The fields to input my payment information are disabled, so I cannot even attempt to make a payment. This is true regardless of whether I try to re-setup Autopay or even just make a one-time payment. I tried on two different browsers (Chrome and Edge) and got the same results. Why can’t I make my payment online? My cycle ends in a week.
Hello, I used a t-mobile sim card for 2 weeks while traveling in USA a several months ago, and it seems that I'm having troubles with my phone now due to some t-mobile lock app. I had my phone before using t-mobile services, how can I unlock it? It always says "server not responding" when I try to use the device unlock.How can I get unlocked please?
I am trying to get my phones unlocked. And although we get good customer service from almost everyone, we inevitably lose the call before it’s completed. To make matters worse, they don’t seem to continue with what they were doing before they get disconnected. Once disconnected all progress stops and we have to start over next time; only to inevitably get dropped at some point.
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