Accounts & Services

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  • 18,105 Replies

4849 Discussions

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freephkFirst activity
asked in Accounts & Services

5G network keep dropping

Starting few weeks ago, my 5G network disconnects me out of nowhere.  People can’t call me while I’m not aware of it since most of time I’m on wifi network.  I had to change to plane mode and switch back in order to register my phone with 5G network.  This happens in every few days.  I’ve never had this issue before.  I found out it also happened to my wife’s phone. But, I believe it is worse with my phone.  Both mine and my wife’s phones are Samsung.  It seems like it is not happening my daughter’s iPhone.  Is there anyone having the same issue like mine?

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11 days ago
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LaeroFirst activity
asked in Accounts & Services

Employee Review

I currently work for T-Mobile. I need to leave a review for an employee that works in a store. Im not sure what the process is for this considering I work for the same company.  I work at the call center and hes at the store. I occasionally go to the store to manage my personal account (if I can't do it myself)  Thank you! 

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11 days ago
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Bucfan99First activity
asked in Accounts & Services

How can I get a US Representative.

I called 611 last week due to International roaming was turned off on my account 5-6 years ago. I received a text about an enormous bill and called 611. The agent on the phone told me I would not be charged those fees and to not worry about. Change to today. Received my Bill and everything is billed I was told that would not. I called 611 today and was told I would have to pay 50% due to the representative from last week not being available and they are unable to listen to the recording. That is absolute garbage that nobody can listen to that call. I want a US based representative to please call me. Thanks..

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syaoran
Pillar
11 days ago
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rbk070483First activity
asked in Accounts & Services

calls from jail

so my friend currently is in county jail and has been calling me for months and i have been getting the calls until recently, however the past maybe 2 months or so he has called several times where it doesnt even ring on my end but it will his and eventually get my voice mail and when you look at my call records the number shows up on there too...it doesnt happen every time he calls the past 2 months just sometimes...my account is in good standing and i prepay for jail minutes with my credit card so its not like i even add them to my tmobile bill...anyone else have this kind of issue or has? can anyone help? i called customer service and basically they didnt know why either and this doesnt happen with anyone else

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BeeeRick
11 days ago
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SocokidFirst activity
asked in Accounts & Services

When I press 1 to accept nothing happens

I get a call from a friend in PA state prison. There are many times the call comes through and when I hit 1 to accept the call nothing happens. It wont allow the call to come through. But then on some days it will accept the call. I have restarted my phone and I still can't get the system to recognize I hit 1 to accept. WTF and why is it only sometimes. my friend thinks I’m ignoring him!

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BeeeRick
11 days ago
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will_get_justiceFirst activity
posted in Accounts & Services

T-mobile are refusing to give me the promotions that I easily qualify for and assured me I would get.

Pretty simple- in August 2021 T-mobile advertised a free iphone 12 if you port over a number and get magenta max. OK so I ported over 2 numbers from ATT and they are refusing to give me the bill credits for the iphone 12, they enrolled me in the bogus jump program instead. LIARS.They also assured me that I can bring over an iphone 11 from ATT with outstanding payments and they will reimburse, the sales agent said the promotions are compatible, no problem. When I try to register for the reimbursement they tell me “I HAVE NO ELIGIBLE DEVICE” BUT IN THE ACCOUNT THEY ARE GIVING ME BILL CREDITS FOR AN IPHONE 11 I ALREADY OWN. DUMB.THEN they are charging me for a full month of service BEFORE THEY SHIPPED THE PHONES AND SIM. LIARS. I will persist.HONOR your promotion:BILL CREDITS FOR BOTH IPHONE 12REIMBURSMENT FOR IPHONE 11.AND THE CELL COVERAGE SUCKS!

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11 days ago
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2bkevnFirst activity
asked in Accounts & Services

Suspended Account

If my account was suspended for one week, after week of suspension I pay the full balance due, when will service be restored?

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12 days ago
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nonamewifiiRookie
asked in Accounts & Services

link or Delete My T-mobile ID Account

I transferred my number from Verizon to T-Mobile 3 days agoI have a problem linking my phone number with my email. I get this message: We’ve temporarily locked your account to protect your information. Please call Customer Care at 1-800-937-8997 or wait 24 hours to regain account access.When I contacted customer service, they did not know what this thing was, and I waited for two days not 24 hours and same problem, and until this moment no one knows a solution to this problem. The email is: nonamewifi@icloud.com Please help me solve the problem of link my phone to this email.my phone number is : 8782233878Knowing that I have tickets number : 77516705and no one does anything, I love T-Mobile and do not want to go to another company. please help me to unlock my email or Delete my email in the system and i will create another account with same email and Thank you

0
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12 days ago
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hongFirst activity
posted in Accounts & Services

T-mobile lost my trade in, warehouse never scam my device. They refused to do anything

We sent in 4 device for trade-in. All device were shown received by warehouse. 3 device got scanned in and credit it. 1 device never got scan and T-mobile refused to do anything. They keep calling and asking for help because they couldn’t find my device. Their respond was that our warehouse didn’t scan your device, there is nothing that can be done if we did not scan your device. They won’t allow this to escalate or lost or stolen device. My tracking shows clearly it was delivered the same way my other 3 device were trade-in. They do not suggest it was lost or stolen because they claim they have the safety security camera in place. I have been dealing with them for over 3 months now and they just wouldn’t have an answer for me. I see so many post about this same issue but yet their respond was “ we do not lose device when it gets sent to our warehouse”. I find it unreal that there is no check and balance system. Share your experience with me because I have seen many others and lately i

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12 days ago
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horta27First activity
asked in Accounts & Services

Autopay removed?

Is autopay with  credit card being removed for new customers only? Or does it also apply to existing customers also?

2
drnewcomb
Pillar
12 days ago
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LorenHowellFirst activity
asked in Accounts & Services

T-Mobile email account

This is a public service announcement regarding T-Mobile’s 5G home internet service.We have just set up our new 5G service, and it works much better than our old wired service from our previous internet service provider. That is not the issue. The issue is that we plan to cancel that previous account, which means we will no longer have email service through them. So we need new email addresses.After 20 minutes on hold and speaking with people with heavy foreign accents who did not seem to understand what I was asking for, I finally got a straight answer:T-MOBILE DOES NOT PROVIDE CUSTOMERS WITH E-MAIL ACCOUNTS (EXAMPLE: yourname@tmobile.net)If you switch to T-Mobile 5G home internet service and cancel your old ISP, you will need to make some other email account into your primary email account.Hopefully this message will save some people a lot of frustration while trying to get full ISP service, and sitting on hold just to speak to someone with a barely-understandable accent who will try

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12 days ago
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russellupsomgrubbRookie
asked in Accounts & Services

How do I cancel Paramount plus free subscription for a year

How do I cancel this paramount plus free prescription from T-Mobile? They have a package deal from paramount where I can get paramount plus and Showtime for $14.99 a month but first I have to cancel my current paramount subscription and my Showtime subscription. I can cancel the Showtime subscription using my Roku remote but there's no option to cancel the paramount plus prescription using the Roku remote because it was free I guess. I don't wanna keep it because it doesn't show anything live. It's not worth it if I can get Showtime in paramount plus together for 15 bucks. I don't see it on here anywhere on my account page.

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K
13 days ago
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As49erFirst activity
posted in Accounts & Services

releasing cel number

Wife and older daughter want to get their own  line and want me to release the numbers. How does that work?

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gramps28
Pillar
14 days ago
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shj91364First activity
posted in Accounts & Services

T Mobile Sales Guy Lied - my bill is jacked up

Went to TMobile to get an upgrade on my iPhone. We had previously switched to T Mobile from Verizon to get the 55+ discount and to lower our bill. Husband got a new iPhone that day, free of charge. At the time I didn’t need a new phone - i liked my iPhone and it was not old, so they told me I could take advantage of upgrading for free whenever I was ready - the discount would apply later. A year later I was ready and went back to the store and the sales guys set me up with a new phone, assured me it was not going to increase my bill, that it was the upgrade I was getting, I asked him at least 10 times to confirm that my bill would remain the same and that I was getting the free upgrade I’d not taken advantage of when we’d switched a year earlier. Yes yes yes. your bill will not increase. Liar! Well now I’m getting billed for the iPhone - gonna have to pay $829 over the next 2 years. The phone bill is increased now by 50%. The store where I bought the phone has now closed. Customer supp

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14 days ago
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easttexasdragonFirst activity
asked in Accounts & Services

WHAT?

How does the modem now when to use 5 Ghz or 2.4 Ghz It wont let you use them both at the same time. I have some devices that use 5G and others that use 2.4, This makes No sense to me.

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14 days ago
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nwtotalatmRookie
asked in Accounts & Services

email to sms gateway spam filter issue with multiple domain

My domain nwtotalatm.com is currently being blocked by the spam filters of tmomail.net, we utilize our domain to send out location update information for a field techs (all of who have tmobile business cell phones under our business plan) as well as our clients.  All our techs and clients that are on the tmobile network stopped receiving email to sms notifications from our reports@nwtotalatm.com email address on Monday 9/4/23 at approx 8:42pm PST.  Please send this to the SPAM administrator of tmomail.net to address. We called and got a ticket number, the next day (yesterday) for 1 hour 45 minutes we got flooded with messages and seemingly current notifications that were sent in real time.  Then at 3:50 pm PST they stopped.  I confirmed my email server has sent out more notifications to my tec (who all use my tmobile biz line phones to receive these) and they stopped getting them too.  I even switched domain’s on my outbound email server and that worked for about 2 hours. Is this cloud

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Community Manager
14 days ago
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EromeroFirst activity
asked in Accounts & Services

Tmobile lost my trade in and is not honoring trade credit.What can I do?

I shipped the trade in to T-Mobile, the tracking says it was delivered. I called them to ask about my trade in credit and they said they never received the phone. I provided them the tracking number and the email saying how much my trade in was approved for. They are now only offering me $80 from what was supposed to be $380. What are my options here? I’ve been a T-Mobile customer for a very long time with 6 lines and multiple new phones on payment plans.

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14 days ago
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smcfadd1First activity
asked in Accounts & Services

Promotional Trade-In Credit Never Applied to Account?

Several months ago, I moved from Sprint to T-Mobile and traded in my paid-off, fully functional and cosmetically near-perfect iPhone XR during a promotional offer to “Get an iPhone 12 on Us” with any Apple trade-in in good condition. I had a solid, grandfathered in price at Sprint, but after reviewing all of the conditions of the promotion, I realized that I could potentially be saving money with a new phone if I met all of the promotional requirements. So, I went in to a T-Mobile store and spoke with a representative who, after inspecting my phone, determined that I was eligible for the full promotional value of the phone, and we began the process of switching my line from Sprint to T-Mobile. This process required ‘’porting” the number from Sprint to T-Mobile. It usually only takes a few minutes, however, my porting was significantly delayed. I waited in the store for about 45 minutes, before the representative told me I should likely come back several hours later before store close t

17
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14 days ago
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WabjasmFirst activity
asked in Accounts & Services

Cannot log into T mobile account

I recently purchased the T-Mobile 5G home internet plan completely online. I created a T-Mobile ID using my phone number and email. When I tried to log in, I was asked to confirm my email and phone number. I had no problem confirming my email, but I couldn't confirm my phone number. The system kept giving me an error message:The number (My phone number) is a MetroPCS phone number. Please visit https://www.metropcs.com to manage this line.I’m confused as to what the issue is.

0
W
14 days ago
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Jessie DeckerFirst activity
posted in Accounts & Services

does this network do the disconnect with (ACP)

Affordable Connectivity Program Does this network do it 

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15 days ago
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SPLifeFirst activity
asked in Accounts & Services

Charged for "free" tablet

Why am I being charged for a “free” tablet that was part of a promotion, for me to switch to TMobile? Also, why is my receipt from Verizon, that I paid my phone off, denied for the $600 rebate? False promise much?

7
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15 days ago
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One pizzed off customerFirst activity
posted in Accounts & Services

Customer service? Non existent.

Really frustrated.  T-Moble service has really gone down.  Phone rep does not speak English, chat feature is unavailable on website, and local stores constantly staffed by newbies who know nothing.  Any way to reach someone who can actually take care of issues? I am being billed 304 dollars for a 4g  Wifi extender that I returned.  I have the tracking receipt confirming that T-Mobile received the device, but I am still being billed with the threat of discontinued service and collections.  I would love to change carriers but T-Mobile has the only signal in my area.  Any suggestions? 

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gramps28
Pillar
15 days ago
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myapathyFirst activity
asked in Accounts & Services

Text Usage shows tons of texts that were never sent or recieved

Checked text usage and noticed a ridiculous number of texts incoming/outgoing with a friends number that i talk to a lot. There are blocks where it says 10 plus messages incoming in the same minute and at times and on days we never texted. In a one week time span there are 54 pages of these and we were barely communicating through text. The time stamps also make no sense even if you consider the PST time zone difference. Has anyone else noticed anything like this?

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15 days ago
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rossd76gmFirst activity
posted in Accounts & Services

DIGITS - Save or export text threads

Is it possible to save, export, or archive text threads?  Some of my text threads are very long and DIGITS is having a hard time loading the conversation on the web, the computer, and my phone.  I would like to save it down to a file or something and then delete the thread so everything loads faster.  Is this possible? Thanks

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16 days ago
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fleekyFirst activity
posted in Accounts & Services

T-Mobile's Alarming Changes to Legacy Sprint Plans

Hey everyone,I wanted to bring up an issue I've been facing with my legacy Sprint plan and the recent changes to the included services. As of September 1, 2023, I received notice that the TIDAL music service, which was originally part of my legacy Sprint plan, has been discontinued. Unfortunately, this isn't the first time T-Mobile has made changes to services associated with legacy Sprint accounts. Just earlier this year, on April 1, 2023, they also discontinued the "Amazon Prime on us" service for some legacy Sprint plans, without providing any suitable alternatives for either Amazon Prime or TIDAL music.I reached out to T-Mobile's customer support about the loss of my TIDAL music service, and their proposed solution is to offer me a one-year free Pandora subscription. However, comparing Pandora to TIDAL music is like comparing apples to oranges, given the significant difference in quality and features. To make matters worse, the proposed solution includes a one-year free subscriptio

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gramps28
Pillar
16 days ago
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