Accounts & Services

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  • 17,971 Replies

4584 Discussions

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odavidFirst activity
asked in Accounts & Services

is my phone line active?

last year, in november, i went to Miami on vacation. I bought a Cellphone at Metro PCS. It was a 17 days trip. I´d like to know if the phone line is still active, since I will travel to USA again. 

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syaoran
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5 days ago
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PreciselyJay13First activity
asked in Accounts & Services

what is bar data add on ????

so I would like to know what the Bar Data MI add on function is 

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5 days ago
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Seth ParentFirst activity
posted in Accounts & Services

T-Mobile customer service - Why did I call twice?

A T-Mobile customer for 10 years, and got snagged out of $79 !I had an international charge on my Feb/March bill, so I called T-Mobile billing. The rep explained what happened, and offered two types of International plans sent to my text. She said she would block my “out of country phone” to ensure I wouldn’t be charged again. That way, I wouldn’t have to pay for the international plan(the phone would just be blocked to prevent more billing to incur). WELL - This recent bill comes in with the same charges! I called customer service again today to discuss my bill. The rep (Cyndi), explained to me how she thought this roaming charge appeared again. The rep from last month told me she had blocked something in the international phone but clearly didn’t know what she was talking about. Today, Cyndi told me to simply place the international phone in Airplane mode to prevent this again. Why did I have to call two times, and pay two months of extra charges? Note to self - “Call again tomorrow

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5 days ago
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bahendoFirst activity
posted in Accounts & Services

Auto Pay ending for Credit Card - Insanely dangerous for the Customers

Starting in May Auto Pay will only work a Debit Card or providing your Checking Account Number.  This change is insanely dangerous for the Consumer.  How can the Customers have any confidence T Mobile will protect this information?  Especially given T Mobile’s recent data breach!   If a hacker gets this information they could drain your Checking Account and the Customer will not have any recourse in getting their money back!  Compare that with a Credit Card where you can report fraudulent use and get your money back.  After being a loyal Customer with T Mobile for 23+ years I will have to rethink if T Mobile is the right company for me!

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gramps28
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5 days ago
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VegasSingleDadFirst activity
asked in Accounts & Services

I sent in a 70$ trade in iphone 8 in december. T-mobile said they were giving me a free Iphone 13

T-mobile is saying that they don’t see the $70 trade in phone in the system.  So, as a result, are now CHARGING ME OVER $700 for a “Free iphone 13!”  THEY lost my $70 old Iphone and now they *3 months later) started billing me monthly installments for a FREE PHONE!  I said, ok - I’m a reasonable guy, my time is worth more than the 45 min of holding for 2 mins while the agent asks the supervisor...I said, bill me the $70 for the phone that YOU GUYS LOST!  I will write off the fact that my time is worth more than this, but to all the sudden charge me months later and simply set up a payment plan for 700+ dollars is absolutely NOT OK!  The process is, they fill out a form and they “look for the phone”  why wouldn’t you look for a missing phone before starting to bill me?   Now I am waiting a week to see if they find it.  She said if they don’t find the 70$ phone, they are billing me over $700?!!!  I’m not a mathematician - but how does that math even work?  

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5 days ago
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Msheaffer97First activity
asked in Accounts & Services

Lost my phone, need new sim card to so i can keep my old number

I lost my phone and was hoping to have a new sim card sent to me so I can keep my old phone number. I'm currently on deployment in Poland, I plan on buying a phone here, and was hoping to have the sim card sent to me because I have heard that european tmobile stores wont be able to help me with the sim card here.

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5 days ago
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bm524First activity
asked in Accounts & Services

Can't receive text messages from most sources, including T-Mobile verification

Wondering if anyone else is newly having this issue. I found this thread that started two years ago but still had replies within the last four months and there doesn’t appear to be a solution. I spent nearly an hour on the phone with tech support earlier and though we tried a ton of resets on my phone, as well as her manually changing what tower my phone is connecting to, I still cannot receive text messages from most accounts, including T-Mobile verification codes. Tech support had to text the other phone on our account so I could verify it was me. Many things require two-factor authentication these days, so I can’t just go forward not receiving texts. Tech support said they would monitor my account for 48 hours, but wouldn’t be able to tell if I was being sent messages that ultimately weren’t getting delivered, so I’m not sure what the monitoring is going to do. I’m searching for any type of solution at this point. I feel like someone ought to be able to hit the master reset on my ph

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5 days ago
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LLCFirst activity
asked in Accounts & Services

+8009374604? Chinese service from T-Mobile?

I got a phone call this afternoon which is a Chinese man saying that he’s from T-Mobile in Chinese service. Does T-Mobile have a phone service for Chinese in real person specking? I think, the phone number is +8009374604.

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5 days ago
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WDPARRISHFirst activity
asked in Accounts & Services

Trade-In applied to wrong order

Good morning! On 2/24/23 I attempted to order a new Samsung Galaxy Phone S23 Ultra and utilize the trade-in offer of $1000 for my Note 10+. Once I placed the order, I realized I had mistakenly chosen the S23+ instead of the S23 Ultra. I immediately called to cancel the order, but was told it was already processed and couldn't be stopped. I was given the option of ordering the S23 Ultra and returning the S23+ to my local T-Mobile Store location when it arrived. I chose to do this. I received both phones within a day of each other, and proceeded to transfer my files to the S23 Ultra and return the S23+ to the T-Mobile Store closest to me (9915 224th St E #222, Graham, WA 98338). The associates there were very helpful, and gave me a mailing label to return the S23+, stating I would need to drop it off at a UPS Store. I agreed. I gave them my Note 10+ and they said they could return it in-store so I wouldn't have to go to the Post Office as well. This is where I believe they accidentally a

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Community Manager
5 days ago
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brightbluueFirst activity
asked in Accounts & Services

Phone Shut Off Before Payment Plan Date, Service Never Returned Even When Paid in Full

Hey, so I set up a payment arrangement for my phone bill this month, due in full at the start of September rather than August 25th. The plan just… never took, so I was charged a late fee and my phone service was disconnected at the end of August, despite the fact that I have a receipt for the payment arrangement. So, panicked and in need of a phone line, I just paid the full amount the moment I realized my service was off. Almost a week later, I cannot make outbound calls, so I doubt I’m receiving them either.I wish I could contact T-mobile support about this, but since they only seem to offer a phone number for customer support and my phone is off……. I guess I could make a google phone acct just to solve this problem, but any advice would be really appreciated. If this has happened to you, how long did it take for your phone to be reconnected? Has anyone ever successfully arranged a payment plan? Thanks.

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syaoran
Pillar
5 days ago
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DarcylynnFirst activity
asked in Accounts & Services

ESims

Can an iPhone 12 on my TMobile account have a sim card and an esim also? If so how do I know if it has both? Would it also have 2 phone numbers? Would this be why the texts/calls showing on the actual phone do not show up on my usage details on the current month? I am also wondering if anyone knows what 22 means on the usage detail log of calls/texts? 

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jitchak
5 days ago
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Richardcranium88First activity
asked in Accounts & Services

Affordable Connectivity Program (ACP)

Why is it T-mobile does not honor this program, Affordable Connectivity Program (ACP)? It is not as if they would be losing money, they stand to lose a customer over this presently, and that would be me. 

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5 days ago
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zersinFirst activity
posted in Accounts & Services

Activate Account

Approximately a month ago my dad purchased a phone and a number for me in Connecticut. I have traveled Turkey and currently now I am in turkey.  I needed to restart my phone so unforunately my cell number and phone are needed to be re matched by your company, for proper use.  How may you help me to activate my phone/cell number?

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Pillar
5 days ago
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JomonFirst activity
asked in Accounts & Services

unit goes to sleep

Hooked up yesterday worked fine.woke up today unit was off. Pushed middle button came back on,but had to restart PC twice. Is there anyway to keep it from shutting off. Can't restart my PC every day?

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5 days ago
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sparksFirst activity
asked in Accounts & Services

Does anyone know how to disable SMS 2 Factor Authentication?

I have google authenticator enabled on my account, but T-mobile still allows SMS and secret questions as 2FA methods as well.  This is not secure, especially after this week’s data theft.  What’s the point of enabling google authenticator if it can be bypassed by selecting the DEFAULT of SMS 2FA?

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5 days ago
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ericade3082First activity
asked in Accounts & Services

refer a friend nightmare

so I had two friends switch over to tmobile within the last month and I tried to do the Refer A Friend program but I kept getting a error message stating I need a qualified account.  Per the program terms and conditions I thought it stated the following... however I was told because I have a payment arrangement that disqualifies me.  I don't think that's far I was part of hurricane Irma and I cant help I need an arrangement at least my account isn't suspended.  who can I call about this?  Do anyone have corporate number?  I really don't think this is right.Program Terms & Conditions1. Referrer must maintain an active T-Mobile-branded postpaid consumer account with voice service throughout the referral process. Referrer must register for the Refer-A-Friend program online at https://referral.t-mobile.com/. Referrals good only after 24 hours of being uploaded. Other account & plan types (e.g., corporate government, employee, dealer, prepaid, and VIP) are not eligible.

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5 days ago
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Nooka41First activity
asked in Accounts & Services

how do i link a diff number to my tmobile account

Having trouble trying to link different number to my T-Mobile account is there anyway I can get some kind of help with link in it to it please and thank you

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syaoran
Pillar
5 days ago
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magenta2812334First activity
posted in Accounts & Services

How to Activate Google Play TMobile Billing Online

I've navigated all over this website and I still cannot find a way to activate the tmobile billing option for Google play for my daughter's number. Can someone please provide me with the link?

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jincaviglia
5 days ago
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chucksgymFirst activity
posted in Accounts & Services

T Mobile Arbitration payment

YesterdaybI received by email a notice that T-Mobile Arbitration paid you $200. It is posted on my Venmo account page. I have not transfered it. I contacted PayPal last night and they emailed back that it was aphising scam. So I called Venmo and they said it is in my account but suggeted I contact T-Mobile before accepting it. Did anyone else get something similar?

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5 days ago
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jpomerantzFirst activity
asked in Accounts & Services

How do I cancel McAfee Identity Monitoring?

I was given the free McAfee monitoring as a result of the breech and now got an email saying I would be charged. Calling the 888-356-1750 number is useless and they are not helpful. Ideas?? TIA Jay

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gramps28
Pillar
5 days ago
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Stephen_BFirst activity
asked in Accounts & Services

Monthly charge

How much is the monthly cost for smart watch service? (I already own the watch.)

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A
5 days ago
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MrMark59First activity
posted in Accounts & Services

unable to add credit/debit card or set up auto pay

I’m a pre-paid customer. After the new My T-Mobile experience update I was instructed to re-enable auto pay. When attempting to do so on line I could not add cred/debit card nor activate auto pay. Got this message “We are unable to process this payment transaction. Please visit a Retail Store to complete this transaction” Went to two retail stores, neither had seen this before and couldn’t fix the problem while I was in store. I had to pay with cash to continue service.An engineering service ticket was submitted and I was to receive a call back the next day, two days latter no call back. Sprint sucked and apparently now T-Mobile sucks after they merged. After more than a decade of trouble free service this failure may end my use of T-Mobile.Has anyone else had to deal with this failure and if so has it been resolved for you…? 

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Pillar
5 days ago
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dmb615First activity
posted in Accounts & Services

new phone promised to us!

I was offered a new phone and told that my sister who is my family plan partner was offered one too.  I went to the store showed my first generation iPhone SE and was given a new SE 3rd gen.  My sister went to a store that had the same 64GB device and was sent from one store to another.  In the end she was not qualified for unknown reason for a new phone.  the offline resolution team needs to fix this so she can have a phone as she and I were  promised.  We are using the Senior unlimited plane are are over 20 years over the qualifying age for the senior plan.     

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Pillar
6 days ago
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grassguy55First activity
asked in Accounts & Services

overcharged for phone since tmobile took over

i got a iphone 12 from sprint for 4 dollars a month  since t mobile took over its now 24 a month  WHY ?  they give me no reason why

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Pillar
6 days ago
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stevec5375First activity
asked in Accounts & Services

Music Freedom on Magenta 55+

I just switched my account from a Prepaid plan which is no longer offered.  On that prepaid account I had the ability to stream unlimited music at no additional charges.  I have scoured this web site looking to see if my new postpaid plan, Magenta 55+, has this feature.  I am supposed to have 100GB of high-speed data but it gets throttled back if I use greater than 50GB.  Does having unlimited data replace having Music Freedom?

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gramps28
Pillar
6 days ago
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