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T-mobile FALSE Trade In offer and do not fall for it

Recently we have trade in our old mobile and added new line to the existing group using a promotion offer, they have promised overall 500 trade credit for old mobile and adding new line as per the promotion. Unfortunately T Mobile is not good enough keep their word and simply saying promotion is not...

Fraudulent activity by a TMobile employee switching my SIM # to a new device to steal funds

Hello,Sorry for the long post to follow.Here is what happened to me recently. On Sunday 1/19/2020 around 2:30pm, I noticed that I lost T-Mobile network connection. Everybody around me, including those with T-Mobile network were fine, with 4-5 signal bars. I assumed it was a phone/setting issue, rebo...

App is gray，why？I cannot view account detail

What are the active platforms

What are the current active platforms and how to set up for T-Vision?

How can I change my username on this community forum?

Can this be done?I must say, this is one of the strangest user forums I’ve ever encountered. Just figuring out how to start a new thread was a challenge in of itself.

Unpaid phone - Is it locked to carrier or to specific SIM card?

I used to have AT&T and had a phone with an payment installment plan. I was able to give the phone to a friend who was also on AT&T and they were able to use their SIM card and use the phone since on the same network.Does T-Mobile work in a similar fashion? If phone is still on a payment i...

I try to Refill....

This is an extremely frustrating, reoccurring, intermittent issue that seems only to have temporary fixes. This has been going on for months. I have tried on Google Chrome, on Microsoft Edge, on Internet Explorer, and Mozilla Firefox to refill my prepaid account. Sometimes, it will work, but most of...

digits

I’ve had my account with T mobile since Sept 2. After a week, I was told by client, prospects, and friends whom sent text messages, made phone calls to only get a busy single, sent emails, to which 60% of my phone was working properly. I was getting double text messages from the carrier and my Apple...

Enabling tmobile carrier billing?

Where can I enable carrier billing? I tried through the play store but it says it's blocked.

One phone....One plan....One Line....One account.....Who is PAH?

Why am I not the PAH when I'm the ONE line on this account? Shouldn't that make me the PAH by default bc of the fact there's only one phone....one plan....one line....one account?

I cant recieve verification codes from certain sites?

So I've been having this issue where I can't receive verification codes via text from sites like Amazon and Discover but I receive them phone from others. Is this a problem on tmobiles side? I've been talking with Amazon customer service to fix the problem considering I can't use many of the smart h...

Prepaid website not working

Can never get it to load….Enter credentials then next page just spinning / LOADINGFirefox + Chrome and Mobile browsers. No Script suppression / add ons etc.No I won’t use the T Mo Android APP - Its poorly constructed and 100’s of complaints.Apparently this is not a rare event.Not going to a store to...

Website

Please for the love of God T-Mobile, please update your glitchy website. You make billions off us but can’t pay to have an actual user friendly website? I’m seriously about to switch services because every time I try and pay my bill I feel like I’m in the year 2009.

Custom Voicemail Greetings Not Working

I am looking for an update on my ticket I opened about uploading voicemail greetings. It has been several weeks and I still do not have any update, nor does the feature seem to work as expected. When I place a file in the UPLOAD field, it never gives me the option to save and continue. There was a t...

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