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T-Mobile was Hacked March 2020. do I need a new number? Getting constant fake tmobile msgs

T-Mobile was hacked on March 2020 , Got a Alert from credit agency my number is on the dark web. it explains why Im getting all these text messages from fake Tmobi. Tmob. etc. this is scary stuff . Experian credit agency let me know today it was t-mobile that was compromised , but not t-mobile....

Digits stopped working

Accessing Digits on my second phone, iPhone 6s, says no lines available while on my T-Mobile phone it show as enabled. I’ve reset and nothing works.

patment plan

I submitted a payment plan for July the 4th and the 18th, my first payment was due today the 4th, and it usually debits it from my card. I forgot to deposit but when I did and tried to make a payment, I believe my line had already been cut. My payment arrangement says my payment is “processing”. Can...

Not receiving text verifications/website verification codes?

Hi all,Been having this problem for a while and I feel like I've tried everything on my end-- my phone just won't receive verification codes from a number of websites I have accounts with, and I've checked my content blocking settings (which are off) numerous times. Some texts are received, but many...

Unbelievable web site for a major company

I have 2 prepaid accts with this horrible company and no matter what I try or who I talk to, they don’t understand my problem. No matter how I log in, only one of my accts will come up. It never gives me the option of opening either acct. just the one. They are introducing 5G but can’t have a simpl...

V60 ThinQ Dual Screen: Phone goes to mute while on speaker

My husband and I both have these phones now and it's happening with both of them. Scenario: My phone is sitting on my desk (not in my hand), on speaker and I am having a conversation. Then, the other person can't hear me (as if it was on mute)...the mute is actually not enabled but the only way f...

charge me $300 for cellspot device

My account wasnt close im still using the cellspot and they automatically charge $300 for it. They said i requested to return it and they email me a ups label for the return. I didnt request the return and i check my email and theres no return label. I called support they told me to return it to a s...

Digits app problems

I use the digits app for one of my lines and I. Unable to get text messages from certain companies. Is this a normal issue?

Will the OnePlus 8 Pro ever be sold through TMobile??

Why isn't TMobile selling the OnePlus 8 Pro? My wife and I switched to TMobile and the jump program exclusively because they were selling the 7 Pro with promises of a new Pro model every year. Will it be sold through TMobile at any point in the future?

Cant receive notification texts

This has been happening for years. I don’t know why and how it is possible. There are some company where I can’t receive notification, automatic, or verification text from. For example, I am trying to sign up to Zelle. Their system told me they are sending me a text with confirmation #, but my phone...

call list

I need a list of all incoming and outgoing calls made on my cell no. today, Sat. 7th.

Does T-Mobile Community = Cheaper Bills?

Since customers are now answering customer’s questions, does this mean T-Mobile will be lowering our bills? Are customers compensated for their time while providing support to this company?

Assurant return concern

I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they said that I cannot turn it in in-store since the Protection<360> stuff all goes through Assurant. I am...

Circle safe search

The Google safe search function automatically disables and I can’t figure out why. I need it to not do this. Is there a fix in the works?

Weird issue: cannot make domestic calls from my phone

I have landed on a weird issue: cannot make any outgoing domestic phone call, but can make international phone calls. Furthermore, swapping the sim into a different phone allows me to make domestic calls and so does having a different sim on my current phone. I talked to T-Mobile reps using the help...

T-Mobile App not working with my prepaid account

I signed up for a t-mobile prepaid account about a month ago and each time I try to open the T-Mobile App I get the message "Sorry we're not ready for you yet. We're working on improving your app experience." I have a Samsung Galaxy S7 from T-Mobile (Previously was used with my business account) tha...

Model of excellence

Hello, after struggling to have my issue resolved I walked into the T-Mobile store in winter springs. Jo Elle listened to what was challenging and owned it. She explained the steps taken and why. Kept calling to find the needed response. She is fantastic and understands what it means to hel...

canceled account

I finally canceled my account for a nonexistent device. Why am I being billed? How am I supposed to verify the account with a text when there is no device? Why is the customer service so awful?

T-Mobile Tuesday reward this week for Burger King doesn't work (or is it just me?)

I notice that the Burger King deal does work. You are supposed to copy the code, go to the BK app, click on the T-Mobile Tuesdays banner, enter the code…….oh wait, the T-Mobile Tuesdays banner is there but it is the only link/banner in the app that doesn’t do anything when you click it. I logged ont...

pha

Trying to give my authrizie user access to the phone bill

Linking T-Mobile account with Mint

Any idea how to link them? Mint is giving me this alert:T-Mobile blocks Mint from connecting with them.Let them know you'd like to be able to connect Mint.Thanks for any suggestions,PP

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