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where is the online chat support on the full website

all your agents tell me to go to chat on the full website to get my transcripts. where is the chat optioun

Sprint Migration to TMobile

I had a sprint plan with no upfront payment for the phone because of a two year contract. Two months ago, I received a new TMO sim card and migrated to a new number issued by TMO. Two weeks ago, Sprint billed me the balance on the phone which I can’t call Sprint to clear as part of the monthly payme...

Problems to access account

I logged in several times this morning and I can't access my account. I need to retrieve some detailed bills and the page is not loading with my information. If I get back to home, I need to put my login information again - email + password, which gets me to the same page as before, a gray screen wi...

Disgusted with promises, once again charged for using wifi

This is probably the eighth or ninth time that I have called T-Mobile in response to them charging me for calling using a full Wi-Fi signal. I called four times before leaving for vacation and everyone said that it would be fine everything was set correctly and there would be no charges. So I just r...

Device Credits

When will I see device credits show up on my bill? I traded in my iPhone and was supposed to get device credits. Help.

verification text

How do I unable for websites to send me verification codes on the app text message

phone placed on blacklist by unlock code reseller

I'm not a t-mobile customer, but I need help untangling a peculiar situation. I own a Samsung A5 2017 (SM-A520W) and I've purchased a code to unlock it (it was originally locked to Bell mobility, a Canadian mobile carrier). Long story short, I had not received the unlock code 5 days after ordering...

Text Message from t-mobile@tm695.com

I jus received a text t-mobile@tm695.com saying congratulation T-mobile user. I’ve been selected to claim an amazing reward. This seems like a phishing scam, can anyone confirm?

How many reps does it take to tell me whether I ordered a phone? (Very Long Rant)

This phone upgrade has been a nightmare. I’ve read plenty of horror stories about T-Mobile and I've never had a problem…. until now. I ordered a phone for my wifes birthday and received it on 5/18. The phone came and everything was good until I gave it to her a few weeks later (6/5) only to find tha...

Voicemail to Text doesn't work, yet shows up twice on my account

I have talked to several customer service folks about this to no avail. Anyone have any ideas? On perhaps a related note, the T-Mobile website has got increasingly janky since I have joined this carrier. If I open up my browser dev tools, I see all kinds of errors in the console. On an unrelated no...

Blocking Voice, SMS And Direct Voice Mail

When I Block A Callers Number; I Want It Block Universally! No Call, No Voice Mail, No SMS!Unable To Block SMS Test Messages From Email Addresses Or Anything That Is Not A Number! Very Very Frustrating!When I Block “The Vehicle Warranty Division”; I Never Want To Be Contacted By Them Via Any Means!W...

Conducting a short survey to research what T-Mobile users think of plans and pricings.

Hi everyone, I have linked a Google Form that will take 2 min to fill out. The form is completely anonymous, and will be used to research T-Mobile users' insights. Thanks!https://forms.gle/hjWcRNfYfNPEfPWG6

FamilyWhere Is ruining my life!!

so im a 34 year old woman who has a spouse that constantly uses the FamilyWhere app to track my location. That alone is extremely annoying. But what’s worse is that it’s oftern not accurate and tells him I’m at places that I am not. I’m not a child that needs to be tracked. does anyone know of an ou...

Does the pay as you go legacy plan allow you to fwd calls?

Does the pay as you go legacy plan allow you to fwd calls directly or if the phone is busy or not beinganswered?

Wifi calling from overseas

I keep a prepaid Tmobile SIM card in my alternate phone while living overseas. Is there a way for me to call back to the U.S. from my T-Mobile number using wifi rather than my prepaid credit? (Skype, Google Voice, etc., don’t work, because I need to call from a number that is not a voiceover-IP numb...

BEWARE!!! Misleading T-Mobile Reps

I had service with Verizon which had been acting glitchy. I found out later all cell companies were having the same problems, due to 5G towers being installed. Anyway I now wish I would had waited because I was told by a T-Mobile representative that if I switched both of my numbers to T-Mobile that...

International

Is International calls to Greece and Albania paid?

Log-in problems

I have been trying to log in, but keep getting the same error message the last couple of days: Looks like we got our wires crossed. Please try again later. I tried calling help line but there was a 30+ minute wait. Has anyone else had this problem and resolved it? Thanks!

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