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  • 4,610 Discussions
  • 19,804 Replies
4610 Discussions
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lladnarkFirst activity
asked in Accounts & Services
How to contact support via text or chat

How do I contact support?  I was having my “Free Trial” of home internet cancelled and they cancelled my primary line instead.  It dropped the support call and immediately kicked me out out my account.  My phone can make emergency calls only.  Cannot call 611. My online account no longer recognizes my phone number.  Cannot link the account to my email due to account verification going to the phone they just turned off.  I don’t have another phone to call.

8
B
5 days ago
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HisQ8First activity
asked in Accounts & Services
calls not going to outgoing calls texts not going thru and then I'm not sure what to do

I call people standing in front of them and their phones not getting my calls texts are not sending anything for the same thing that is the issue I am going through this for the longest time and my bill keeps dl fluctuating so much I am not sure what to look for in the phone or bill or settings and also my phone keeps saying it password change and all I have ever had is mobile service not internet can anyone please help me with my phone 

1
syaoran
Pillar
6 days ago
M
magenta4753749First activity
asked in Accounts & Services
Employee Review

Can I leave a T-mobile employee review anywhere?

80
S
6 days ago
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LongIslanderFirst activity
posted in Accounts & Services
Spotify / Pandora Prepaid Customers Using Mobile Data FIX

Ok. I have contacted my legal team (I work in the Legal field). And I asked if we can start a class action suit against TMobile for the dreaded challenge of these apps not working on mobile data being there is perk that if you sign up for a specific plan, you are entitled to music and not use your monthly data. Heck it's why I change from the 30 to 40$ plan...I have since opened 3 tickets. No resolution.I will say the work around is to use (Proton VPN APP is free) a VPN. Once you enable it, bam the music works on mobile data. You can disconnect the VPN and the music app still works.Now I also understand the APN hack to change to IP4 which does work but not 100%. But then your traveling at IP4 on all your apps...So the real challenge actually isn't TMobile but the actual music vendor not supporting IP6. So a class action suit would raise corporate eyebrows but in the end it's the fact of Spotify not on the IP6 level. 

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jeany545
6 days ago
F
figroNovice
asked in Accounts & Services
Deleting records of phone calls andesdages

How do you delete records of pho e calls and messages kept o. Tmonle site 

1
syaoran
Pillar
6 days ago
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JessicaWeltonNovice
asked in Accounts & Services
apn number

How in the heck do you wring an APN number out of TMobile. Store doesn’t know what they are, three trips there. Online support has dropped my call 3 times, each time they get to the point where they are going to have to admit they are clueless.  

1
gramps28
Pillar
7 days ago
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why is this so difficultNovice
asked in Accounts & Services
Help cancelling a apple watch and digits line!

Why is this so difficult? How do i cancel both a Digits line and apple watch line???

2
C
7 days ago
D
Daniel5herlockNovice
posted in Accounts & Services
Frustrating and Inconvenient to Upgrade my Plan

I am sharing so that T-Mobile is aware and can fix their process.Upgrading my line has been increasingly inconvenient and frustrating. I am on a family plan and I am trying to upgrade my line since I am now an adult and have a full time job. The store cannot help me and they tell me to contact the T-Mobile app directly after wasting 60 minutes of my time. I contact T-Mobile directly for the first time and they require a 3 way phone call with the account owner which cannot be scheduled at the time so I go another week without the service I am trying to purchase. T-Mobile makes no effort to follow up.  I made a second attempt to contact T-Mobile and I am told that I cannot upgrade my account without providing the owner’s social security number and pin. This is private information I am not willing to ask for and I was told this is the only way. I wasn’t even given the phone call option from my first attempt. The account account owner is happy to authorize my ability to upgrade my line, bu

1
gramps28
Pillar
8 days ago
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FuctNovice
posted in Accounts & Services
I know, I know

I've reconnected with a friend from the past and when thier phone broke they asked me to help get another. They were on a Metro paying $70,per month. I offered to put them on my plan pay less get more benefits and get in on a new phone promo. Phone line is $20 and the promo is a $20 monthly credit that covers the payment on the phone. Every month I have to ask them to pay, well since June I've gotten $20. The phone had insurance at $10 a month that I canceled already. What to do? BTW they only paid the $20 because I suspended the line. What to do? Cancel the 4th line and take the L on the phone. Still owes $350. Also since I'm probably not going to get the back but still pay for it. Can I block it. Can't report stolen that would be fraud. Signed, I know I know

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F
8 days ago
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RattgrrrlNovice
asked in Accounts & Services
Family Mode App Usage Limits

I've set my kids to a set amount of hours per day on their phone. They are waking up daily to most of the time being used. Ex. My daughter woke up this morning and TikTok had already used 3 hours of time.  The App was closed.  This is not just limited to TikTok . Any ideas?

0
R
8 days ago
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Nugen361Novice
asked in Accounts & Services
SCAMMED by tmobile call centers?!

Is tmobile scamming people for returning phones? Long story short. I got a tmobile family business plan. I received 4 lines. I started to get spam callers, so I switched to a different phone number. As I also got a jump update to a s24 at the time. Received the phone, but would not receive picture messages. Went to a tmobile store, the guy spent 1 hr trying to fix it. Didn't fix it. Suggest to send another phone in. Doesn't work. I go to another store. They don't fix it. I call tmobile, and they were able to fix it remotely. By me, calling in?Then, I call in to ask for a return label for the first s24 I got. The lady on the phone tells me it's OK, I don't have to send the phone back. I said this sounds fishy. I don't think I'm supposed to keep this phone. And then decides to say don't worry. Doesn't give me no shipping label. Fast forward weeks later.. they charge me for not sending the phone back. So of course, I call them, and then they said it's OK, and they would process a return l

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8 days ago
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Srem87First activity
posted in Accounts & Services
First Responder Eligibily

I have been a valued customer for 8+ years and I no longer qualify for the First Responders Program. I have had this discount applied since the height of the COVID pandemic. I am a Registered ER Nurse that saves lives daily and it's very disturbing that we are undervalued and never recognized for our services. How do patrol officers qualify, but Nurse don't? This month will be my last month with T-Mobile (unwilling). However, I will be taking my hard earned money elsewhere that values/recognizes Nurses as lifesavers too. I will definitely not be the only customer you lose. I guarantee you that! Shame on you T-Mobile.

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E
8 days ago
S
SasahamiFirst activity
asked in Accounts & Services
How long is 48 hours in T-mobile time

Curious if 48 hours is actually 48 hours going into the weekend. We set up a split payment and yall took the payment twice. When I called,  the representative said they were made aware that this was a problem and we would be refunded within 48 hours but with that extra payment being taken we are at risk of other things not going through. Spent over an hour on the phone trying to get an answer about that and our bad internet 😒. Anyways, has anyone else dealt with this and how long did it actually take to go back into your account?

1
gramps28
Pillar
9 days ago
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ben16First activity
asked in Accounts & Services
Home internet gaming problems

So starting on sep 30 The Wi-Fi been working great no lag recently its now not working disconnecting me from games when the Wi-Fi is working good can anyone tell me why? I tried gateway restart and everything i have found no fix yet.

2
S
9 days ago
Pananda84
Pananda84Rookie
asked in Accounts & Services
Why can't I contact a T-Mobile representative?

I've been trying to contact a T-Mobile representative for 2 days now. There is no callback available, and no representatives answering chat or calls. This is the 2nd time this has happened. Is there an issue with their system?Did they all go on strike or something?I live in Las Vegas, NV.

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N
9 days ago
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TonjieeFirst activity
asked in Accounts & Services
spying

Can someone else see what on your phone with out having the phone it's self  

11
A
9 days ago
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clsiii1971First activity
asked in Accounts & Services
Is there a way to check texts sent/received from another line on my account?

Is there a way to check texts sent/received from another line on my account?

22
A
10 days ago
T
tamnguyen19First activity
asked in Accounts & Services
get a new Pin

can I get a new Pin for a cancelled account Tmobile 

9
S
10 days ago
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Jesh2872Novice
asked in Accounts & Services
bill

How can I get my last billing statment after I close my account

1
syaoran
Pillar
11 days ago
V
VolandoincFirst activity
posted in Accounts & Services
Billed for a phone that was aupposed to be a free phone!!!

How many of you get promised by T-Mobile rubs that you were getting a free phone and then get charge for it on your bill? I was promised a free phone a year ago if I would add another line and every month I have been charged for the free phone. It’s so frustrating for dishonest sales people to say one thing and then your bill come out charging for a “free”device. Reps need to be held more accountable as we the customers have to end up paying the bills for their sales tactics!!! I call T-Mobile customer service and get nothing but you signed a contract as an excuse for being charged fir a phone we were told was free. And it does not take off the charge anywhere on the bill. I’m still paying monthly on a free phone that doesn’t even work well!!!

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11 days ago
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czechgardenerNovice
posted in Accounts & Services
Patience and Perfection

Jazmin Gonzales helped me through some tough choices with long term problems with my T-Mobile MiFi. Prior to working with her I'd had a bad experience with"telephone" customer service, or what I'd call disservice. You should know that without her calm demeanor and good listening skills, l was switching to Spectrum. You can turn a company around with her skills. You need more like her.

0
C
11 days ago
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Skern20Novice
asked in Accounts & Services
Applecare vs Protection360

Recently I removed my 21-year-old son from my cell phone plan because he wanted to get his own service plan at Verizon. I was surprised to see my bill only go down from $194.79 (for 2 lines plus wi-fi) to $172.29. I’m trying to figure out why it didn’t go lower than that. Also, while looking at my plan information, I see that I have Applecare Services (Free) and I also have Protection<360> ($15.00 per month). Is it necessary to have the Protection<360> AND Applecare services? What is the difference?Thank you in advance for any and all help and information you can provide me.

1
C
12 days ago
G
GreenMonkFirst activity
asked in Accounts & Services
Chat gone?

Did T-Mobile do away with their support Chat feature?

1
gramps28
Pillar
12 days ago
3
360mk2Novice
asked in Accounts & Services
Keep and Switch problems

a couple of  months ago i made the switch over from Verizon. i was told i would get gift cards and to watch my email. I never saw anything. then i figured out the online site. All three of my keep and switch rebates were denied. Well now i have Verizon wanting $1800 from me and threatening me with collections. My issue is that a T-Mobile store employee did the paperwork and submitted everything needed. no one will help me quickly resolve the issues. what do i do now? 

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3
13 days ago
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heatherl64Novice
posted in Accounts & Services
Exceptional Customer Service

I wanted to take a moment to thank my customer service supervisor Jeff today. I was dealing with an extremely confusing issue today. He took the time to sit with me on hold multiple times through Asurant twice, and apple once. Before finally we hit a wall and then taking the time to isolate the issue and then finally finding the answer. He’s amazing and while I didn’t get the opportunity to provide a survey response rating him excellent. I wanted to make sure it was recognized and seen. So thank you Jeff. 

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H
13 days ago
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