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MKB619First activity

asked in Android

Revvl 5G will not store or save TMobile wifi password

Revvl 6x 5G will not store or save TMobile wifi password. Is this a phone issue or a wifi issue. Wifi password stores on all other devices and works fine - tend to think it’s a phone issue. Just got the phone a few months ago?? Any fixes for this?

4 months ago

DJBooyaFirst activity

asked in Android

Android Radio

I have an Android Radio in my car and I am debating on adding a sim card to it. How can I find out if the IMEI will work on the t-mobile network and what type of plan is it eligible for?

4 months ago

whidbeyjimFirst activity

asked in Android

cannot activate esim on google pixel 6 pro

longtime verizon customer, wanting to try t-mobile to confirm coverage is good on my island. opened t-mobile account and all three apple devices in the house are happy to download their esims. but the pixel wants a QR code from verizon. have lodged my question with tech support on both sides of the aisle. so far no response. jim

4 months ago

stomperFirst activity

asked in Android

Phone Purchase

My girlfriend wants me to help get her a new phone. Is their away where get the bill and the phone will be delivered to her when she is in college out of state?

4 months ago

WissaleFirst activity

asked in Android

stop payment for 1 month

How to stop payment for month

4 months ago

Geauxgreg1First activity

asked in Android

Issue with setting up visual voicemail on Samsung s21

I touch VVM app and touch activate. Gives me error saying to check my internet connection. I am on T-Mo network with excellent signal. Also tried to set up by holding 1 the asks for password. Not set up so no password. Any thoughts?

4 months ago

data195First activity

asked in Android

Samsung Galaxy S21 5g Android 13 Update

I have a Samsung Galaxy s21 5G that is currently running android 12, purchased directly from Samsung. I have been waiting for the update to 13, but whenever I check, the system keeps saying that my software is up to date. I’ve spoken to tmobile through chat support, but they suggested I bring it to a tmobile facility to look at. I’d rather avoid that since the last time that I went to a tmobile store it was over an hour wait, and I’d hate to see what it’s like during the holidays. I’d appreciate any assistance to this. Thank you.

4 months ago

dlw56First activity

asked in Android

jairobostonFirst activity

asked in Android

Cancel my Plan

Good morning!I'm moving countries and would like to cancel my plan. Could you help me cancel my Plan from January 1, 2024? How can I or you proceed? Thank you very much for all these years that I have had support from you here in the USA.

4 months ago

silvoFirst activity

asked in Android

compatibilidad de un dispositivo

alguien sabe si el Nubia z60 ultra funciona en t-mobil?

4 months ago

Slipgrip808Helper Level 1

asked in Android

internet web pages are not updating

A lot of my web pages and Google/Bing search results are not updating. It's showing the same articles and posts that have the dates updating. All the websites have not been updated for the past 2-3 years. Especially my states news website. A T-Mobile service rep has told me to just download a news app rather than attempting to help me fix this problem. my Twitter is also called X for some reason now. Can you guys help me this?

4 months ago

gemini3554First activity

asked in Android

samsung galaxy watch 6

I’m inquiring about how to fix the screen protector that I cracked on my Samsung Galaxy watch 6. Should I go to the T-Mobile store to ask for help or have someone fix the watch.

4 months ago

LightBoyDanFirst activity

asked in Android

Random text from a friend

I got this message from a contact I regularly speak to.Hi! Daniel, my name is Ignacio from T-Mobile. I really appreciate your patience while your chat is connected with me. I will definitely help you with your account unlocking request.Should I b worried? I've also never sent an account unlocking request, so I'm not sure what to make of it. I also haven't received a text message from them since.

4 months ago

Aidan.First activity

asked in Android

cant text over wifi without data being on..

I just switched to t mobile from Verizon brought my phone over. galaxy s23 and ever since I switched I can't send pictures or text in group chats since. without being forced to use data is there no way around this or a fix?

4 months ago

Aidan.First activity

asked in Android

cant text over wifi without data being on

4 months ago

magenta7114502First activity

asked in Android

Historic Detailed Print out

Hello,Wondering if there is a way I can print a detailed history of phone records from 2021--It is a bit further back than is ‘available’ on my account site, but I need them dated back to 3/2021. Is there any way I can receive these to print them out?Thank you.

4 months ago

A123First activity

posted in Android

Excellent job with troubleshooting!

I recently went through an update that messed up my group texts. I wouldn't get texts for hours, and the replies I tried sending continued to fail (apparently a lot of people were experiencing this). I did a customer support chat, which then led to T Mobile Care calling me. Emma, the tech support rep I spoke with (who I believe was in China, based on her time zone), was incredibly knowledgeable and helpful! She did a great job walking me through all the steps to reset my network and everything that went along with that, and helped me resolve the issue within 30 minutes of her first calling me! Ever since I switched from Verizon, I could not be happier with T Mobile and the customer care they provide! She asked me to leave a review, and I wasn't sure where to post it, so here's hoping she and her bosses see this!

4 months ago

BubzgalNovice

asked in Android

Why can't I send and or receive MMS messages

Since the latest update on December 11th, I am no longer able to send MMS messages (basically a message to more than one person) without several attempts to the point where I just give up or switch to WhatsApp. It doesn’t matter if I’m trying this over wi-fi or not. I have a Samsung S22, less than 6 months old. I’ve tried the troubleshooting methods to no avail. This is entirely too frustrating. I did not have these problems with Sprint, only T-Mobile.

4 months ago

Ninja87First activity

asked in Android

phone issue

How do I get Samsung internet to quit popping up on my phone and I'm not even clicking on it everytime I go to do something on my phone whether it be texting someone or Facebook or messaging someone on Facebook or something else Samsung Internet will pop up in the background and everytime it does that I have to click the x button to close it

4 months ago

Gizmo68Novice

asked in Android

please, need help. cant speak, sick. need support. hackers have installed tons of hidden apps, etc. shanghied my phone. cant speak to support need texts. cant uninstall their stuff. thanks

Opened special access and found hundreds of hidden apps, programs, TV and video use, Microsoft one thru Linux Mac? I don't have a PC and no clue what Linux Mac is. Help.

4 months ago

jdruryFirst activity

asked in Android

Bill Question

I noticed one of my lines has (7) payments remaining. We purchased all the phones at the same time so how does one line have (7) payments remaining while the others are paid off?

4 months ago

sms03223Rookie

asked in Android

REVVL 6x 5G remove Google search bar

How do you remove the Google search bar from the home screen of a REVVL 6x 5G?

4 months ago

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