Samsung A71 5G Network Issues

I also understand that all T mobile phones must support VOLte. The center section below says the A71 5g doesn't have it available.

Actually, I’ve had trouble with wifi calling & cell service in power saving modes. Samsungs are good about letting you customize the power saving rules so you can fix the disconnect from data/cell problem. However, not all manufacturers allow such customizations.

funny how this is shown as solved.... still users having same problem. 

I get constant wifi disconnects so I have turned it off on settings... if I really ever need I can always turn on. 

this phone also constantly throws errors about no network...any app, browser. I usually will switch wifi off (if connected) seems to force app to actually check. 

if not on wifi... I'll switch the mobile networks (i.e. between 5g/4g etc) seems to do same.. just takes a sec.. or app/page refresh.

regarding 5g...i don't expect much as is new... but damn T-Mobile I would expect same speeds in same areas with 5g and 4g as 5g from what I read is more about signal penatration than speed... speed really only should improve if your in 4g area that 5g can reach your device better. 

yet when I run speed tests to sane servers over 5g and compare to 4g...its significantly slower usually. worst of all my GS9 was faster with 4g than this A71 5g

I'm only an hour south of T-Mobiles Renton WA offices...and not in a rural area... you think it would be better.

I have chosen to keep it on 4g only now after seeing this post to see if helps with the wierd no network errors.

otherwise it's decent phone... T-Mobile should send us all replacements... as at this point my bet is Samsung has inferior components that software upgrades won't fix. (I have updated software three times since purchased phone.. same issue).

damn company has us by the b***s and don't care... even so far as to list this as fixed.

I'll just have to manage till can afford better... network issues big downgrade from GS9 I busted screen on. 

disappointing 

Same deal here. Great 5G low band coverage where I'm at, but constant kicks from the network. Most noticeable when using the Google assistant search bar. It immediately says you aren't connected. Hit enter again on the search and it loads.diaconnected from data up to 5 seconds or so.  Another issue with the Walmart app where I can't scan prices without loading it twice. 1st time opening, black screen. Close and reopen and it works 2nd time. Same with Walmart pay. Open, black screen, close, then open and it works. On the June 1 patch level update. Really like everything else about this phone, but this chipset is in other phones so it has to be the software. Please fix.   

I too installed the update and am having dropping issue.  My wifi calling in addition to my data.  I put my sim card in my old Pixel 3a XL and it works like a champ.  I too am frustrated.  Called Tmobile nothing they will do.  Got a new sim card as well.   This really needs to get fixed.  Under stand 5g is new technology but why does the 4g not work?

I feel like they are never going to fix it. Especially after Samsung sent that last update out for our phones just recently. It was supposed to fix all of these problems according to t mobile but its still doing it. 

Same issues as reported above. Switching back to 4g has helped with speed when not on wifi. But the dropping calls and others not being able to call me is beyond frustrating. $600 isn't a deop in the bucket and Tmobile should really be looking into these issues. 

same issues with my a71 5g.  

For the Software Update, go under Settings, Software update.  Apparently, it doesn’t automatically download these updates, but the description in this update did say that it contained call stability improvements and other stability improvements.

I'm having too many connection issues with my brand new A71 5G! At first it was not receiving incoming calls and my calls were going straight to VM. Wouldn't ring. Now while at home, this phone does not even connect to my WiFi while all my other devices work fine, so it's not my WiF. I went to the TMobile store and they "re-set" my network but that didn't help as soon as I drove away! Now I'm passed the 14 days and stuck with this garbage phone!!! I should have bought an IPhone instead!

Don’t buy this A71 5G. I bought it in june 28, the same problems everyone is experiencing happened to me, so I contact the manager at the store, before the 14 days. He kept pushing saying is the 5G signal is new, give a few days, after the 14 days he said call customer service at 611, of course after 14 days you can’t return or exchange the phone.  i did called, they told me to reset network, i did, then they gave me another A71 5G, same problems, full signal, but said not register on network, no network connections, switch to LTE 3g, nothing same thing, then is your location, my old phone Moto Z2 Force worked perfect and full bars, then is the sim card (was new but..) I switch the sim card, same problem. WiFi drop calls, drop calls with full signal bars.  Then one representative told me by july 13, that they knew about the connectivity problems with that particular phone. The solution they gave me was to sell the phone and buy another cellphone. Finally I talked to another tech at Tmobile and she said is a Samsung problem, I contacted the Samsung tech they told me the same things of Tmobile reset, sim card….and that is Tmobile problem. . I have in my desk a paperweight, looks beautiful, doesn’t work but looks beautiful. $600 in the garbage, after 6 years with Tmobile. Tmobile knew about the problem, they trick everybody and told the salesperson to push the phone and to delay or exchange so the time to return can expire, after 14 days you can’t exchange or do anything but wait until they fix or give back the money or exchange with another Samsung product. Help Tmobile please stop the BS

I’ve had the same issue with 5g which continued even when T-Mobile had me set my phone to the 4g/3g. It is that particular phone. I’ve had no more issues after I went back to the iPhone. My family have different Samsung phones with no issues.