iPhones, iPads, and Watches
- 524 Discussions
- 2,106 Replies
I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trade-in phone (IPhone X) to USPS. On December 2, my tracking depicted that it had arrived at the warehouse.A week later I never got the rebate I was told I would receive and I decided to call them. They said there would be an investigation in which 5 days later (December 10) I received an email that they did not have any information that they received the trade-in. I clearly did return it, so what am I supposed to do now. I am still receiving messages that I have to return the phone despite messaging the team multiple times. All their responses were to wait. This is making me go insane.
Hi, My situation seems unique. I ordered the Iphone 13 Pro. They took the order and created the label. Before UPS picks up the phone, they marked in the label as return to sender. Even before UPS picks up, it is marked but still UPS picks up and came to the closer town where I live. And then it started returning back to sender. It went back to Fort Worth. TX.When I call the customer service, they said they didn’t recieve the package. They are investigating it. The UPS is clearly showing that it is delivered to Fort Worth, TX.I am not sure what needs to be done.
I had and Iphone XR that was damage and I send to Assurant to get a replacement. I got the replacement back. But UPS lost my return and now I getting charges $299.40 because they didn’t receive the return + $100 deductible. Total of $400. Now is nothing I can do because when I found out that they didn’t received my return I was already bill for it but I found out to late, I can’t make a claim in UPS because more than 60 days already pass. I still have the receipt that UPS gave you when you go in and give them the package but is useless now. This all feels like a scam to me. I just want to put out there for people to be careful when sending a return phone. Looks like I’m not the only one, I see other post same as me.
This is my deal. Last Nov I did buy one get one Iphone 13 from my local T Mobile store. Unfortunately I bought 128GB phones for my girls and they now need 256GB. I have a balance of $470 on each phone - though one is being paid for with monthly credits from T Mobile - so that phone isn’t really costing me anything. My question is… what is the best way to go about upgrading the 128GB to 256GB. I don’t care if its a used/refurbished Iphone 13 from T mobile or a new Iphone 13 or even Iphone 14. Can this be done without costing a fortune… my monthly bill is $160 for all my lines and I really don’t want it to increase too much. Any input would be great.
I’ve spent at least 3 hours on the phone with T-Mobile this week. It started when I stopped receiving my regular voicemail alerts on my iPhone in the native phone app on my 12 mini, and started receiving voicemail-to-text, a feature I never wanted, but included in Magenta Max. I only found out after the first tech completely nuked my voicemail that the only way to suppress that feature is to BLOCK it from your blocks page. OK, fine. The problem is that I receive zero notifications for voicemails, and my voicemails auto-delete unless I select to save them. They told me to contact Apple support, but it’s clear from Apple support that the voicemail is controlled by the carrier (T-Mobile), so this is something they have to fix.Does anyone know how to get someone from T-Mobile to fix this?
Saudações! Meu nome é Igor Araújo, tenho um celular Iphone X número IMEI 354876094161390 aqui no meu país de origem, BRASIL. E hoje me surpreendi com o impedimento no meu IMEI pela United States - T-Mobile USA, Inc. Quero saber o motivo e o motivo do bloqueio do meu aparelho e solicito que seja desbloqueado previamente.
I ordered the iPhone 11(purple 128 gigs) on Saturday, the estimated ship date is 10/15-10/29. I honesty don’t have the patience to wait that long and am thinking about canceling the whole order until the hype dies down. I even was going to get it directly from Apple but they’re backed up as well. I know it’s out of T-Mobiles hands because they don’t manufacture the phones so I’m not blaming them. I guess my question is have you ever had a back ordered come way before the estimated ship date, not just a couple days before but weeks before it was expected to arrive?
When I try to send text messages to my son and/or his wife, I immediately receive the message that Message Blocking is active. But when I look at the list of phone numbers that I HAVE blocked from texts, phone or FaceTime, their numbers do not appear. This only occurred after I purchased the new iPhone13. Previous to that I have had no issue in sending texts to them. I am able to send texts to my other contacts. The only unique thing about my son and daughter-in-law is that their phone numbers are in area code 630 while their sisters are in area code 616.
We have several apple devices that all connected well to T Mobile 5g gateway internet device except for one. I have 1 device mac book air that won't download web pages when Im using the safari browser but will download web pages on the chrome browser. Same computer 2 different browsers.Anyone have an answer for this?
I have the digits app installed on my iPhone. I’m able to send and receive text messages in the app and see the notifications come in on my Apple Watch. I’m able to send and receive calls from the app but do not see the incoming call on my Apple Watch. Once the caller hangs up, I only get a “missed call” notification on the Apple Watch. Is there a way to get an incoming call notification or is this not supported at all?
3 weeks ago, I called customer service to see if I could add an apple watch to my Metro by T-Mobile plan. I was assured that all I had to do was call with the IMEI number and I’d be able to add it. Fast forward to today when I tried to add my newly purchased apple watch and I was told that the network had not been updated to support apple watch. The customer service agent must have heard my jaw drop because he reassured me that this would happen soon (I have no reason to believe this is true since the last customer service agent gave me false information). So can anyone tell me if Metro by T-Mobile actually supports apple watch? And if not, are there any plans for Metro by T-Mobile to support apple watch?
I have an iPhone 6s and iPad mini 4. When I activate Digits on my iPad, I can receive and make calls and send SMS (haven’t tried MMS yet). But I can’t receive SMS messages. I’m using iOS 11 on the iPad, and the latest iOS on the iPhone. What at am I missing? Do I need to run Digits on my iPhone, too?
My iPhone is active for more than 11 months on T-mobileI bought iPhone from Bestbuy and it is paid in full.I contacted T-mobile and they are saying that I should contact BestBuy to unlock it as I bought it from there. BestBuy says it should be unlocked by T-mobile. What should I do?
Good afternoon. I bought an iPhone on the Internet and it turned out to be blocked under the operator. I am in Ukraine and I don’t know what can be done (Tell me, is it possible to unblock it? We have a war in our country and, unfortunately, there is no money for a new phone (Thanks in advance. Iphone SE 2020 (356837114153427)
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