iPhones, iPads, and Watches
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Hi,We recently added a new line to our family plan and ordered a brand new iPhone 13 mini for the new line. When I received the phone and wanted to activate it, a t-mobile agent told me that the device is already activated with another plan and even its hotspot is used for like half an GB! The agent was not able to answer my question that how it is possible that they send me a brand new phone but it is already activated.Next day, I called t-mobile customer service to figure out what has happened. The new agent’s explanation was not even reasonable! I was asking a clear question that why the phone is activated and who had access to the IMEI for activation, but the agent told me to turn on the phone (it was my first time) and do some setup. Then, they said it is activated now!! I repeated my question and after some waiting, here came an interesting explanation that: sometimes t-mobile has an automatic phone activation when we order a phone online!!! Anyway, this answer was wrong from the
T-Mobile “upgraded” their systems from March 28th-May 16th locally. Starting almost immediately in March, performance went from 200-300 Mbps download, 50+ Mbps upload, to 4-20 Mbps download and 0.5 Mbps upload. The tower is 3.42 miles direct line of sight. We have Home Internet, and three 5G phones here. The performance degradation is on all devices. I have made several calls, they “opened a ticket”, but, of course, the help line assumes that the problem is on our devices. We’ve gotten new SIMs, reset and rebooted everything multiple times. When much closer to the tower, or in neighboring cities, I get the original 200-300 Mbps performance levels. Is there any way to actually effectively contact T-Mobile to determine what the issue is? I work from here, and am completely dependent on this service, we are otherwise “off-grid”, I have no other workable internet access. I’ve tried other radio providers, including satellite. The only other possibility that might work is Starlink. If
I was a sprint customer originally then once t mobile and sprint merged i was told i needed to get a t mobile sim card or i would no longer have service on my device, so i went to the store and got one. Ever since i put the card in i have not received any short code messages meaning i cant verify changes to my credit card, authenticate/verify accounts linked to my phone number, or get any sort of information about upcoming appointments from businesses. ive talked to a few different people over the phone, i made contact with the “T-Mobile help” account on twitter where i was given the same solution by two different people for a totally different phone manufacturer than i was using. I really dont want to change providers but the way things are going it seems like im not getting any sort of help here and my time is being wasted.
Hello! I would like to ask how to file a complaint? I was informed of a promotional sale wherein if I add a line, I’ll be qualified for a buy 1 get 1 promotion. So that’s what I did. I added a line and even bought 4 phones. When I called, the agent told me that I’m not eligible. And now I am very anxious and frustrated. After all the assurance from the AGENTS that I’ll get rebates, I get an information like this. i WAS MISINFORMED AND DECEIVED. Please help.
So I ordered the iPhone 13 from T-Mobile but it was financed and I did put insurance on it because I have already broken 2 phones. It says it was delivered yesterday but I don’t see it, I don’t know what to do since it’s is financed and I don’t want to have to buy a new ohone
Has anyone had an issue getting the T-mobile bill credits for the trade-in promotion offered by T-Mobile though Apple’s website? I got the Apple trade-in credit but received no code or instructions on how to claim the T-mobile bill credits. T-Mobile customer service agents do not seem to be aware of the promotion, and I have had no response to my mail. Even now the promotion continues to be offered on Apple's site:"(i) Apple instant trade-in credit and (ii) an additional $200 back in bill credits on your T-Mobile/Sprint rate plan."
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