Apple

iPhones, iPads, and Watches

  • 1,163 Discussions
  • 3,169 Replies

1163 Discussions

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STencatiFirst activity
asked in Apple

Remove devices from account

How can I remove a couple of apple watches from my account

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1 month ago
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James WangFirst activity
posted in Apple

Transfer prepaid physical sim to prepaid esim - keep number

I would like to my prepaid physical sim replace by prepaid sim. and keep currently number. Thanks!

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1 month ago
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Kat2208First activity
posted in Apple

iphone -battery not charging

Has this happened to anyone with their iPhone ? Battery isn’t charging. 

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gramps28
Pillar
1 month ago
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hugorogerFirst activity
asked in Apple

T-Mobile Charging me for Accessories I returned months ago

So I returned several accessories months ago using tracking number 1Z0545229092149475 via UPS label created by Tmobile. I just called in and they said label does not exist and that it’s on me. How is that possible? I used the label they sent me and dropped it off, this was 4 months ago and they are still charging me for it. the tracking number is shown as if it were DEAD and never existed..  wth is this scam?

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1 month ago
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MattandHannah0627First activity
asked in Apple

iPhone App Looping Issue

For the past two months, I have been unable to log into the T-Mobile app on my 12 Pro Max. When I launch the app, it will show me the landing page, with my current bill and such, but if I try to go deeper, it asks me to log in. So I try (using every registered phone number, as well as the registered email, and the password...which I changed online in an effort to resolve the issue) to log in, and I get a loop. It goes from the “Processing” screen to a loading screen, then back to “processing,” then to the loading screen repeatedly, without ever truly logging in. I left it on the table for 20 minutes, with no change. I have deleted and reinstalled the app, cleared the cache, and every possible fix I can think of (as someone who has been in the mobile industry for four years) to resolve this, to no avail. The app is up to date and needs no upgrade. Thankfully, I can log in to My T-Mobile online, but the app is still inaccessible to me. Has anyone had this issue and been able to get back

4
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1 month ago
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SDBFirst activity
asked in Apple

buoffalolabs

Does buoffallabs belong as a device on my network? 

1
gramps28
Pillar
1 month ago
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ChristybatxFirst activity
asked in Apple

whats the sms message center address

How can I view messages from the phone lines on account

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1 month ago
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AborjaFirst activity
asked in Apple

Use of FamilyWhere for IPhone

I’m unable to make family where display the other devices in my account. I have an Iphone.  Why?

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1 month ago
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JoeAlaFirst activity
asked in Apple

Cancelled Hot Spot Over a year ago

I went to my local T-Mobil store in Highland, IN at least a year ago and cancelled my hotspot service. Yet I keep getting charged for the hot spot device that I was told I could get rid of it because I understood that I had paid for it. Why do keep getting charged for this equipment. I believe I am owed a refund.

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1 month ago
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LRDFirst activity
asked in Apple

How to block 800 numbers or XXX calls

My child has been getting XXX hotline voicemails on their phone for over a year now. I have paid for Scam Shield, and have blocked the number(s), but they just continue to call from other 800 numbers. Also, the messages continue to go to voicemail, and they are graphic. I have tried everything I can find. Any suggestions? Is there a way to block all 800 numbers? How do I keep them from leaving voicemails? 

1
gramps28
Pillar
1 month ago
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MihirpgaFirst activity
posted in Apple

Apple ordered phone returned to Tmobile (TMobile stole my phone)

On February 1, 2024 I purchased an Iphone 15 Pro Max from Apple on the T-Mobile network.  The new phone was priced at $1199 and Apple was giving a trade-in credit of $610 for my wife’s Iphone 14 Pro Max.  The difference of $589 to be financed by T-Mobile with bill credits.My wife decided to wait for the Iphone 16 so I started the return process to return the 15 Pro Max unopened.  By error instead of calling Apple first, I called T-Mobile.  I received a return label from T-Mobile even though the phone was not ordered through T-Mobile.I received confirmation on February 13, 2024 that the Iphone 15 Pro Max was returned to T-Mobile warehouse so my finance agreement with T-Mobile was cancelled. Now that Apple did not receive the trade-in nor the Original Iphone 15 Pro Max, they charged me for the $610plus tax of $646.60. I called T-Mobile multiple times and spoke with multiple people.  I was told that T-Mobile cannot return the phone nor give me credit for the balance of the Iphone 15 Pro M

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1 month ago
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SugarBear77First activity
asked in Apple

DIGITS

Once I add the line of one of my users can they see that I am monitoring their messages/calls? 

2
M
1 month ago
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Bunny009First activity
asked in Apple

iPhone 13 glitching

I have been having issues with my iPhone 13 glitching with my voice cutting in and out for the past four months. Despite getting it replaced twice, the problem persists. I've contacted Apple and T-Mobile, but the issue remains. Is anyone else facing a similar problem? Any help would be appreciated.

4
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1 month ago
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WammyFirst activity
asked in Apple

Upgrading my phone

It says I have to pay over 500.00 to upgrade my phone, when Spectrum if only going to charge $173.00 get iphone 15 pro max, if that’s the case then I think I will have to change to Spectrum. 

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1 month ago
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afc1051First activity
asked in Apple

i cant power ipad

cant power up ipad air 7th gen

4
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Community Manager
1 month ago
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holmbbaFirst activity
asked in Apple

lost phone internet connection

how do i restore my internet connection on my iphone?  

2
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Community Manager
1 month ago
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Rajurai273First activity
posted in Apple

high billing amount for 12 days of service

I joined the T-mobile on 18 Dec 2023. Now my bill is $102. I don't understand why, just for 12 days of using the service, I have to pay so much money. I never had good service on my phone; it always showed a low signal.

2
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Community Manager
1 month ago
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Marcel86First activity
asked in Apple

Why am I being charge for my own device>

I’m using my own device/ phone. Checking my bill before doing a payment, I realized that T mobile is charging me as if the device was theirs. 

3
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Community Manager
1 month ago
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darbeast69First activity
posted in Apple

lost iphone 14 midnight 128gb

i bought iphone 14 midnight 128 gb  on ebay and found out it was icloud locked and lost mode so here is the info IMEI: (358832598815953) SN: (RQV02NWL6K) please contact the owner here is my email (aristide.turikumwe@yahoo.com) and instagram: @pessi2023   he will pay for shipping 

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1 month ago
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lgoldingFirst activity
asked in Apple

Error Emailing to Phone (email to text)

I’m attempting to email a text message with a JPG image (also tried an PDF).I emailed to xxxxxxxxxx@tmomail.netI received the following bounce back message in my email… Message not delivered There was a problem delivering your message to 7024974598@tmomail.net. See the technical details below, or try resending in a few minutes. The response from the remote server was: 550 5.1.1 server temporarily unavailable AUP#MXRT  

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1 month ago
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daneckib92First activity
asked in Apple

Plan Bill Credits Missing

When the iPhone 15 was released, I took part in the promotion to trade in my phone and switch my plan to the Go5G Plus to get both the device credit and the plan bill credits as well. 5 months later, still nothing on my plan and multiple chats and phone conversations with T-Mobile has done nothing to remedy the issue. Getting beyond frustrated and wondering how I can take things to the next step as I’m obviously just getting the run around from multiple people. 

1
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1 month ago
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doxiemom55First activity
asked in Apple

Bill increased

Why did my bill increase from $92 to $101.20

1
gramps28
Pillar
1 month ago
Ki_Lambo
Ki_LamboFirst activity
asked in Apple

App Error - Device Support Section

For some odd reason, the T-Mobile app and website NEVER lets me go to the Device Support section. In the past, the link would never work but today it gave me this error reportI understand what a server error is but I’ve been with T-Mobile for almost 6 months this never has worked. Does anyone have any advice or input?

2
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1 month ago
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Sarahjbrock83Novice
asked in Apple

cellular data connection not working

hello t Mobile i have a problem with my data cellular connection i have tried everything i can think of turning airplane mode on turning off my phone and turning it back on and turning off the airplane mode off turning on the mobile date connection still nothing can it the sim card that is not working or the data cellular connection that is not working 

3
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Community Manager
1 month ago
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DocboschFirst activity
posted in Apple

Customer Service/Monthly charges

I was with T-Mobile 5 years, at that time my child became of age and showed signs of maturity.  She decided we needed a change and switched both of us to Company X.   MORE than doubled my monthly bill.  After I found zero value in the change I made the call and begged to come back.   Would not honor my old account cost for basic fone service.  What the heck, customer service was better, right!?   Nope, just like company X….  So my son and daughter-in-law said “mom we will put you on our account, went to store, made change, but had to change my valued phone number 😡I just spent 2 hours trying to get help changing to new number and got so upset I had to hang up.  2 hours as its now midnight to help me since I have a physical SIM card.  AND nothing was changed.  I’m pushing 70, bright as a button, was talked to like a child.  Wanted to wake up my son to reauthorize me.  2 hours of pure fire on earth.   This should not be happening.  Should be able to speak to someone who’s English is cle

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1 month ago
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