iPhones, iPads, and Watches
- 496 Discussions
- 1,822 Replies
Tmobile refuses to credit me for phone, they claim employee lost it
traded in my iPhone 10 for a 13 in September 2022. Was told I would receive $400 credit. I have been back to the store where I brought it several times just to be lied to and finally they admitted an ex-employee probably lost my trade in or stole it.
choose another phone number or email address to call so and so, then proceeds to tell me the number that I'm trying to call is not available for FaceTime in the contact card.
So ever since last year, every time I try to FaceTime this specific number on my phone it says “choose another phone number or email address to call this person, then proceeds to tell me the number that I'm trying to call is not available for FaceTime in the contact card. It only does it for this specific number. It does it on their phone as well. They even got a new phone and it is still not letting us FaceTime. I’ve tried everything from restarting my phone to turning off FaceTime and turning it back on, and deleting the persons contact card and re-entering it. I don’t know what to do anymore
T-Mobile Says Warehouse Didn't Find Returned Phone Yet
Hi, My situation seems unique. I ordered the Iphone 13 Pro. They took the order and created the label. Before UPS picks up the phone, they marked in the label as return to sender. Even before UPS picks up, it is marked but still UPS picks up and came to the closer town where I live. And then it started returning back to sender. It went back to Fort Worth. TX.When I call the customer service, they said they didn’t recieve the package. They are investigating it. The UPS is clearly showing that it is delivered to Fort Worth, TX.I am not sure what needs to be done.
iPhone 13 pro max will not turn on
Hello, so my iphone 13 pro max was dying last night and I lost my original charger so I used my cheap charger from Walmart, it did start charging but super slow. According to my ipad it died at 2:29am and even when I try to power it on, it will not even show the apple logo or say it’s dead. Just a black screen. I went to the store bought apple charger and charging block and it has been plugged in for an hour but nothing is turning on at all. What can I do? It’s a brand new phone and in perfect condition .
T-Mobile Not Unlocking my Phone
Hello, long story short T-Mobile is not unlocking my phone and not giving me a proper reason about it for over 2 weeks. After more than 10 calls and talked to around 20 people on the customer service side, they are not unlocking the phone.I know that’s basically violating the law. But wanted to ask first if there is anything I can do with T-Mobile before involving lawyers.
Apple iphone upgrade program.
which t-mobil plans support the apple i-phone upgrade program? I am not looking for t-mobils forever program. when i get to the point of verifying the carrier at apple.com it tells me upgrade is not available even thought apple keeps sending emails stating we are. we have recently migrated form Sprint Any help would be appreciated.
iphone voicemail greeting
iPhone 12 Pro Max. Voicemail one day just stopped playing my personal greeting and will only play the default. It lets me record a new greeting, says “your greeting will be used” and then when you call again the old default greeting continues to play. Not only that it does not save any voicemails that are left by a caller. Spent two hours with tech support chat and they reset the voicemail, had me do updates and restarts, and nothing worked. They opened a ticket but it’s been a week with no resolution. I still do not get voicemails and the greeting is still the generic greeting. I have tried switching the kinds of greeting from personal to phone number to my name and back again. Nothing has worked. Does anyone have any suggestions? I don’t think doing a complete reset on my phone will do a thing as this really appears to be on t mobile’s end. Help!
eSIM issues With iphone 14 through 14 pro max
Is it just me or are other having issues with getting t-mobile to put more then one eSim on an iPhone that can hold more then one eSim and I believe some can do like 20 sims how many are having the issues of getting more then one esim activated on one iPhone 14?
Trouble with voicemail on iPhone 12 Pro
Recently (perhaps after updating to iOS 16) my wife is unable to use the native iphone voicemail app to see her voicemails. If she calls (long press 1) into the T-Mobile system, she can access voicemail, but the iphone “phone” app does not show any voicemails (and of course she can not listen to them), let her access her greetings or update her voicemail password.We have been working with T-Mobile/Sprint support for almost a week (probably have spoken/chatted at least 10 times) and have still not resolved this. My wife has done all of the “common” things, like “reset network settings” , “airplane mode” “carrier data”, “restart phone”,... and still no luck. She also went into a local T-Mobile. The person at the store confirmed it was a carrier issue. Also, two times the Sprint/T-Mobile Support team has transferred us to Apple support and they also confirm it is a carrier issue. Has anyone has this happen recently and if so do you know how it was resolved? Thank you
Problem with Siri caller ID, after install of IOS 16.2 on Iphone
Siri only says the area code and not the entire calling number of calling party since iOS 16.2 Except when they are in my contact list and then Siri says call from the name of the person. Siri used to say the entire calling phone number of callers that are not in contact list. Now Siri only says the area code of the callers not in contact list. Those in contact list are announced with their name as the caller.
Carrier unlocked Iphone XR locked after reset and update to iOS 16.2
Hi all.I ran into such a problem. Iphone XR not accepting sim card after reset and update to ios 16.2.I am not a US citizen and do not live in the US. I bought this phone in October 2019 on ebay from the seller - https://www.ebay.com/fdbk/feedback_profile/pskrusa. This phone was sold as globally unlocked.When I received it, I activated it without any problems and worked with it for 3 years.In February 2022, I disabled updates.In December 2022, I decided to sell it and logged out of my Apple account on the phone and wiped all data. But I forgot to take some screen shots from the phone for sale and reactivated it. After that, the phone was updated to version 16.2 and none of my sim cards (including the one that worked in this phone for 3 years) did not work on the phone.I contacted Apple support for clarification and they said that the phone belongs to US Sprint.At the same time, they confirmed to me that the phone was activated normally, it was stolen, not blocked. They also said that t
Apple Watch unpaired when roaming internationally
On a trip to France a few months ago, my Apple Watch (just the GPS version, not cellular) unpaired from my iPhone when the phone connected to the French system on my 5GB International Pass, and refused to pair again until i got home to Los Angeles. I tried all the suggestions I found online and nothing worked. It was only mildly annoying, but if there’s an obvious fix I just didn’t find in my research I’d love to know it before I go back next month. Thanks to anybody with advice.
How to set up caller ID to be blocked automatically for every call
I used to have Sprint Service. Sprint was able to set up my phone (on their end) so that every time I make a call, my caller id is blocked to the person or company that I am calling. To release my caller id, like when I call a friend, I would just hit *82 and then the phone number. My phone book with all my contacts of friends have *82 in front of their regular numbers. so I can just hit that contact number and, to my friends, my number would be released. I am trying to find out if T-Mobile offers that same system. I have been calling customer service at sprint/t-mobile for over 2 months, I have about 10 different ticket numbers and no one can seem to figure out how this works. I find it hard to believe that if Johnny Depp wants his phone to be blocked, that t-mobile won’t block his number. Anyone have any ideas???
Get trade in credit for 2 new iPhones with two new Magenta MAX lines?
Please see screenshot below. When going through the process it tells me I get $800 for the S20 5G trade in, and $400 for the S10e trade in. However, when I reach the shopping cart it then removes the lower trade in credit and shows just the $800.I was told you can trade in two devices… is this a bug in the check-out system or can you really only get this offer once? All other carriers allow two trade ins.
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