iPhones, iPads, and Watches
This pertains to a brand new iPhone 14. Since yesterday, I noticed that the cellular signal on the phone fluctuating rapidly, despite remaining static in the same room. In addition, I also noted the following: After a factory reset, and selecting “keep eSIM”, the cell line does not engage during the phone setup after reboot. It only reads “SOS”. The cell line is present after finishing set up though. This is divergent from baseline behavior, where the cell is active and can be used for activation. The cellular service cannot access the standard T-Mobile DNS servers when a proxy app is engaged for testing. This is also different from the baseline, where DNS worked with the proxy just fine. Using external DNS servers works, oddly enough. The Apple’s built in Field Test tool ( dial *3001#12345#* ) shows abnormal values, such as changing LOC values, which if i understand correctly, should be unique to every cell tower. I contacted support and there wasn’t much they could do and rec
HelloI bought iphone 11 promax long time ago, arround 2020. But now, when i was traveling to other country. I gave it to my friend as a gift. But she said it’s network locked and couldn’t using it.So how can i resolve this problem?I have checked some policy about payment, or bad status. But i’m sure that i already done all payment, and don’t have any bad status stick with that phone.Can you guys help me about this situation? Like, checking that iphone for me if everything is ok.My iphone 11 promax ‘s imei : 353900108644356 , and Meid :35390010864435Thank you so much
Hello
Goodnight! My name is Andreia, I had my iPhone 11 with IMEI 357143267509658 stolen, the police recovered the device but there is a block with T-Mobile due to loss, theft or theft. I have the incident record, purchase document and everything to prove that the device is mine. How can you unlock my device? My contact email is: deiaamaro699@gmail.com
dropped andn landed screen down, all pixle went out. What can I do?
Dear T-Mobile Customer Service,I hope this massage finds you well.I am writing to request assistance with an issue I am experiencing with my iPhone 13 pro max device is currently carrier locked and I am seeking your help to resolve this problem.Could you please provide guidance on how to unlock my phone or assist me in resolving this issue? If you require any additional information from me please let me know.Thank you for your prompt attention to this matter. I look forward to you response.Yours sincerely,
I have an iPhone XS max, iOS 12.2. My voicemail transcription is no longer working. Is this happening to anyone else? Apple told me to contact t-mobile.
So, i bought an iPhone 13, right? but idk the phone number that they have for me with this new phone. is there any way i can get into my account on the app or on the website without linking a phone number? cuz i dont think i have a new phone number yet.
So I bought an iPhone 13 from T-Mobile, right? Well, I need to cancel it because I thought I’d be able to pay the monthly bill but I can’t. I haven’t gotten my phone yet tho. When I get my phone, can I cancel T-Mobile and then get it (the phone) onto my parents AT&T plan?
I was told by Whitestown, IN store manager I would get three (3) rebate credit cards of $200 each. I haven’t received one yet and its been 6+ months. At the store, he told me he cannot see the system. He suggested I call 611. I talked to the PHillipines call center, Nashville, TN, PHillipines again, and still getting the run around. First issue they say is it was a 2 card limit. I have the manager’s hand written notes of the whole deal including 3 rebate cards when I switched from Verizon. I’d be somewhat elated just getting teh first two. Does anyone have any suggestions how to get the cards? I cannot find access to information using the Tmobile general website nor my account online. thank you
If my account is temporarily suspended can I still do a payment arrangement ?
My phone is stuck on SOS mode. I have done all of the recommended trouble shooting from Youtube videos - no luck. Completely random. Anyone have any suggestions?
Hi, my iphone is stuck in SOS mode and has been for a day or two, it wasn’t before but I put in a wrong password for my Sim card and backed out and now I think it’s messed up because I was trying to fix it on my own. It might now be a sim card issue but I have looked stuff up online and none of it has helped.
Regarding line 5716192940. The iPhone 12 is paid off. Why am I charged $21 essential. You should correct that issue
how is digits
Lately, I've been having some issues with my AirPods not connecting properly. Before diving into any major troubleshooting, I figured I'd ask here: how do you reset them? I know there's a way to do it, but I want to make sure I'm doing it right. Any help would be appreciated!
I switched to the Tlife app on my iphone and now cannot get connection status and signal strength. Please advise
I am trying to transfer from tmobile to mint mobile, and i have a tranfer error, reason for failure is MDN has servoce provider port protection. I need this removed so I can switch to mint mobile.
Hi, My situation seems unique. I ordered the Iphone 13 Pro. They took the order and created the label. Before UPS picks up the phone, they marked in the label as return to sender. Even before UPS picks up, it is marked but still UPS picks up and came to the closer town where I live. And then it started returning back to sender. It went back to Fort Worth. TX.When I call the customer service, they said they didn’t recieve the package. They are investigating it. The UPS is clearly showing that it is delivered to Fort Worth, TX.I am not sure what needs to be done.
I have a phone with tmobile, but it has been blocked by the network, I am in Latin America, I would like to know what I should do to unlock it?
I originally have t mobile but I wanted to switch to google fi cause people said the service was good turns out it sucks so now I’m trying to switch back to T-Mobile and can’t login cause my phone number isn’t working to login it keeps saying make sure it’s the right number but I know it is
I hate tmobile. I used to love it. Affordable, clear communication from customer service, never any issues with internet. Man, 6 months ago all of that went out of the window and I wish I could switch over today. it started when the customer service rep offered to add the tmobile wifi that I was already paying for to my phone plan so it would just be one large bill instead of two separate. They over charged me and swore that I’d see the money back (they sent it to the account they disabled?) 5+ reps, a failed credit, a trip up to the store, and refund card in the mail that was initially sent to the wrong address, I finally got my money back to nicely pair with the lovely news that they’re gonna be charging me 10 more bucks a month to wifi and they’re sorry that they didn’t disclose that they’d raise it for adding the WiFi to my phone bill instead of it being independent.wanted to take my ex off my plan, took (I kid you not) 8 representatives with all different answers and “help” which
This was what happened to me yesterday (on 19/08/2024). I was very tired and sit on the street chatting with my friend. One women comes to me with deep breath, after running and she started talking with me with panted broken wordsshe said my child is going to die, please help me what happened to him? he eats food yesterday in Romania and may be the food poisoned I went with her to the car and visited her baby is exhausted And her husband is treating him inside the car and said to me please support us I answered them how can I? Just take him to the hospital the man said we don’t have money right now? the wife showed me her Identity card. She is from Romania. the man said please keep this iPhone and let us 500euro sorry I don’t have this money the wife said please save this child We went to bank I withdraw 500 euro and I give to her 300 euro ( I still don’t know why I reduced 200 euro) she said it’s ok will ask a doctor for the extra and start driving to hospital I ask a man to let me
My T-Mobile account is in good standing and I have two devices which are on payment plans One is a Galaxy s24 Ultra and the other is an iPhone 15 pro Max so when I add an MVNO ESIM to the pro Max it works just fine with no problems whatsoever. When I add an ESIM to the Galaxy s24 Ultra it says network locked and it won't let me access the eSIM at all. So why would it work on the iPhone and not on the s24 when neither of them are paid off? I called the Philippines call center the other night and she assured me that she spoke to a supervisor and due to my account status they would unlock the ESIM for me on the s24 even though it's not paid off it never happened so I called in the morning and I got the USA call center and they said absolutely not they would not do it for me and still would not give me an explanation as to why the e Sims work just fine on the Apple and not the Samsung! Does anyone know why this would be an issue with the Samsung and not the Apple? Also, I noticed that ther
The link that was sent to me in January 2024 does not work. thx,
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