Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 1,294 Discussions
  • 4,436 Replies

1294 Discussions

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eh6794First activity
asked in Coverage & Signal

5G Wifi Issue

I have had my router for about 5 months. In my rural California town, I got 4 bars on the router and that gave me around 15 to 20 MG in SpeedTest.About 4 weeks ago, someone started vandalizing/stealing copper cable somewhere up the line. As a result of their thievery, all ATT and Tmobile internet, cell and landlines in the county would go down for about 24 hrs until the issue was fixed. This happened five times.Now, my router goes from 4 bars to two bars every hour or so with very slow speeds. When that happens, I reset it and the problem is fixed for a short time.Any ideas of what I can do?

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7 days ago
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magenta9995396First activity
published in Coverage & Signal

False Coverage Map

Has anyone else noticed that T-Mobile’s coverage map is misleading and flat out wrong?  Part of the reason we joined was due to their claim of having full coverage in a part of Wisconsin.  First time we were there we had zero service through T-mobile, and we ended up on a AT&T network.  That then treated our service as roaming and did not allow for us to use data.  I proceeded to call T-mobile and they confirmed their map is wrong and they use a roaming partner (AT&T) there and “appreciated the feedback”.  Despite that, they haven’t corrected the issue.  Seems like a false claim T-Mobile should be held accountable for.  Anyone else come across this?  And did they report this to any regulatory authorities? @tmobile-admin​

330951
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7 days ago
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FLAnalystRookie
asked in Coverage & Signal

Poor coverage in Apollo Beach, FL

Why is coverage so poor in Apollo Beach, FL?  Specifically, the area around Route 41 and Starbucks (Apollo Beach Blvd.) has weak coverage.

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7 days ago
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LaBoriFirst activity
asked in Coverage & Signal

No voice service: Temporarily turned off by your carrier

I've been receiving this notification multiple times over the last two days. I looked online to see how to fix it. I've tried restarting my phone, checking the SIM to make sure it's in place, and turning on/off Airplane Mode. It's still showing up on my phone, and I noticed that my mobile data doesn't work when it does (no phone calls or internet when I'm not around wifi).  For reference, I have a Motorola One 5G Ace. Can anyone help with this?

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Pillar
8 days ago
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JrosenbergerFirst activity
asked in Coverage & Signal

Booster

Are there booster I can put around my house to pick up better T-Mobile internet service? My daughters room is in the basement and she only gets one-two bars. 

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8 days ago
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OnmywayoutFirst activity
asked in Coverage & Signal

Release code to keep my phone number

How do I acquire my release code to keep my phone number because I need coverage in areas not covered by T-Mobile for work. It was confirmed this afternoon at the Champaign, IL store.

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gramps28
Pillar
8 days ago
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rswain64First activity
posted in Coverage & Signal

Can't receive data when on 5G UC

New Pixel 6 Pro.  Worked fine for first few days.  Now when the phone shows connected to 5G UC, I can not receive any data or connect to internet.  There's an exclamation point in the notification area.  If the phone shows just 5G or LTE them I can receive data.  Tried resetting all networks and still won't work on 5G UC band. 

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8 days ago
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CJHoganFirst activity
asked in Coverage & Signal

Timex watch not ringing after a few days.

Looked through all the settings a couple times and can’t find out why the watch isn’t ringing and calls go to voicemail. 

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9 days ago
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Maria KingFirst activity
asked in Coverage & Signal

calls

calls dropping

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gramps28
Pillar
9 days ago
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WolfpackLearner
asked in Coverage & Signal

Lock onto a single tower or boost signal?

Is there a way to lock onto a tower and not have it hop around, or any other methods to pull a signal from a specific tower? I have 2 towers close to me, and my tmo home internet bounces between them.  I live within a mile of both. My home tower gives me, on average, 150mb down & 40mb up (sometime much better: 300/60). No issue with that. The issue is that the other tower gives me less than 1mb up, usually ~0.4mb, ALWAYS. This one is further away but only by maybe a half mile. It's so bad that you can't even use wifi calling because it can't upload the packets quick enough. I can't use my normal phone calling when on that tower, either, as it has the same issue as wifi calling (garbled or robotic sounding to the other person). Additionally, the speeds are virtually no better on phone data when connected to this tower. I know exactly which cell (31026060598018) and band (66). I've reported the issue to tmobile multiple times, filled tickets, but they always say everything is green a

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9 days ago
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Trey6T1First activity
posted in Coverage & Signal

Poor reliability

I'm in northern New Jersey, just across the Hudson river from NYC. I just moved here from western NJ and figured to have at least decent internet coverage/reliability. I have neither. The buffering, freezes, and general disappointment is souring me on T-Mobile's home internet. It's a shame because I'm more than satisfied with their cellular service. My timeline for waiting for improvement will be the turn of the year. 

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9 days ago
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Rod SFirst activity
posted in Coverage & Signal

Texts not received from Verizon friends and family

We have been with T-Mobile for a little over a year. All was well until about a month ago when my wife realized that texts from her sister were not coming through.  Then there were other people that called wondering why she had not replied to their texts.  And then more.  All Verizon customers.Group text messages would make it through, but individual messages to her would not.  Of note, my wife's phone number is the only phone number that was a new addition when we moved to T-Mobile. All other lines were ported over and are apparently having no problems...knock wood.I called into tech support about ten days ago and spent hours clearing caches and resetting things on her phone. They escalated it to their engineering department and promised me a call back over and over until there was no response whatsoever.  A week later, I called in to follow up and went through the same process. All the same clearing and resetting. And again issued a ticket to engineering for review.  That was two day

1
gramps28
Pillar
9 days ago
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weldedHelper Level 1
asked in Coverage & Signal

ell tower hasnent worked for three weeks now.

Hey T-MobileFcc Tower Reg.No. 1288842 located at 941 E. Hwy 98 Ocotillo Ca 92259This T-Mobile tower has not worked for the last 3 weeks. I have T-Mobile phones and for years have had excellent service. I have the property next door to the tower. Having cell service is vital when you have residence in the desert community as a way to call for help in a emergency. Any help would be Greatly appreciated in repairing the signal the tower has provided.

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10 days ago
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kjosher92First activity
asked in Coverage & Signal

5G Network not working after Android 13 Update OP9

My OnePlus 9 5G just got updated to Android 13 automatically. Unfortunately, this update mess up my phone because now my phone isn't working. I can't receive or send calls, signal bars goes on and off and never connects to 5G. Please, If anyone knows how to fix this let me know. 

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syaoran
Pillar
10 days ago
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shaunaking78First activity
asked in Coverage & Signal

Protection 360

Need to see why I got a letter saying my Protection 360 was being cancelled

1
gramps28
Pillar
11 days ago
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ihatemycarriernowRookie
posted in Coverage & Signal

Speed vs Capacity

I just spoke with an HONEST tech about my problems over the entire time I have been a customer. We had a candid and fruitful discussion about speed vs capacity (bandwidth). Finally, someone honest and sincere at TMobile! Too much marketing and money $$$!!!! has, is, and will be spent on convincing customers that speed is KING> it is NOT. Capacity is. Bandwidth is. Your top SPEED in a Ferrari may be 200 MPH, but if your track (CAPACITY)  is 30 ft  long … all that speed is useless. You will plod along at regular or even SUB PAR speed. Marketing has ruined 5G and the entire market.  Wake up people. Demand capacity first!  Wonder why you can’t get consistent speeds, and the network is down all of the time? Well, it is not speed that is the issue. It is capacity. That unlimited speed Autobahn your traveling on at 150KPH just hit a traffic jam of more people than the road can handle! You are going nowhere fast. In fact; sometimes you will get nowhere at all. Turn off the engine and camp f

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11 days ago
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stellagomezFirst activity
posted in Coverage & Signal

Having trouble connecting my Laptop

Hi everyone,I'm having trouble connecting my Intel Evo laptop to my mobile hotspot. I've tried a few things, but nothing seems to be working. Here's what I've tried so far:Restarting my mobile hotspot device and my laptopForgetting the mobile hotspot network and reconnecting to itRunning the internet connections troubleshooterTurning off antivirus protection software and Microsoft Defender FirewallDespite trying all of these things, I'm still unable to connect to my mobile hotspot. I'm using an Intel Wi-Fi 6 AX201, and I've seen some posts online about similar issues with this device. Has anyone else experienced this problem? If so, were you able to find a solution?Any help would be greatly appreciated.Thank you!Stella

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11 days ago
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StefanAFirst activity
asked in Coverage & Signal

Chromebook Go, connects quick to LTE on boot, then drops connection less than 1 minute. Often requires me to click the icon to disable then re-enable, and wait, adding 5 min to boot time.

Chromebook Go, connects quick to LTE on boot, then drops connection less than 1 minute.  Often requires me to click the icon to disable then re-enable, and wait, adding 5 min to boot time.  How can I fix this?  Its a brand new. Why is it doing this?  This Chromebook is my 4th in the past 6 years, I like it for everything, except it useless to me with LTE and if I lose my LTE connection 1 minute after I boot then takes minutes to restore, is it crippled this way on purpose?

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cesaribenitez95
11 days ago
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Ricardo77First activity
posted in Coverage & Signal

no puedo liberar mi iPhone

Compre mi iPhone de segunda mano , me lo trajeron de Estados Unidos , pero el problema es que no está liberado , se encuentra bloqueado por la compañía y-mobile 

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gramps28
Pillar
12 days ago
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kf6luaFirst activity
asked in Coverage & Signal

Possible recourse for no service at home

I have had T-Mobile service for 3 years at the same address,  which has always worked very good.  Starting about the middle of March 2023 my phone service stopped working at home.  Have been contacting T-mobile about every 2 weeks and have tried to get a credit for service only and i have been informed that the tower is down and they don’t know if it will be replaced and i am getting service they would expect when the tower down and there is no service so they are not obligated to give a credit for service under those conditions. I would like to do a factory reset on the phone and give it back to them, is this possible?

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12 days ago
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RbthouseFirst activity
asked in Coverage & Signal

gateway

Help..rsrp and sinr keep telling me poor. Everthing else is good. Don't know alot about this stuff but have had 4 months and worked half that time. When works great but not happy. Call support always working on towers. Thanks for any help    Rbt house.  

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13 days ago
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Irteza ShamsiHelper Level 1
posted in Coverage & Signal

Apple iPhone 13 Pro Max problems or issues!

I have dropped calls, texts, FaceTime, or call, text, and FaceTime failure on my phone. I have 1, 2, 3, and 4 bars on my phone indoors and outdoors in some areas because it depends where I go or where I’m at. I get 2G or EDGE on my phone sometimes. I have no cell phone service and reception on my phone sometimes.

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13 days ago
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TMHFirst activity
posted in Coverage & Signal

blocked service Cancun Airport?

Is service blocked in Cancun airport?  Works everywhere else in Cancun. Has full bars worked as soon as left airport grounds until I arrived back at airport.  Didn’t work at the airport in January either 

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14 days ago
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JamotinoFirst activity
posted in Coverage & Signal

tmobile phones

T-Mobile postpaid phones

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gramps28
Pillar
14 days ago
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BobbyBonillaFirst activity
asked in Coverage & Signal

Will my phone work get decent 4G coverage on T-Mobile's network?

Hello!I have the global version of the Google Pixel 7a and not the North American variant. It only supports the 4G frequency bands B2, B4, B5, B12 and B66 but not B71. Will it work fine on T-Mobile's network across the US?Many thanks!

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14 days ago
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