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Discuss our 4G LTE & 5G networks

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  • 7,871 Replies
2424 Discussions
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cvascellaroFirst activity
asked in Coverage & Signal
Why is my device locked?

I can’t seem to make calls this morning, apparently my device is locked.

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syaoran
Pillar
13 days ago
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HermitressFirst activity
asked in Coverage & Signal
My phone/internet keeps going down for days on in.

My phone/internet keeps going down for days on in. The network just disappears, and only emergency calls can be made.  3 days a couple of weeks ago, then thur and fri it went down during the day but back up around 5:30 then it stayed up all weekend then Monday went down at 9am and did not come back until 4am. How do I find out if this is being fixed or if it is a permanent issue going forward. I have a hotspot device, a lifeline phone and a prepaid t-mobile phone and they all stop working so not a device issue.

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13 days ago
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Nonino0726First activity
posted in Coverage & Signal
tmobile overcharged me since 2019

He tenido la cuenta de tmobile desde el 2014 y cada vez k voy a pagar el bill son $ 600 dolares , 597 y algo siempre es lo mismo y salen con el cuento de k estoy un mes atrasada de k paso esto lo otro cuando todo es mentira llame para preguntar y cancelar las lineas con ellos y tampoco cancelan las lineas el dia k uno llama para hacerlo si no k tambien es cuando ellos digan k les pasa keriendome meter un bill otra vez de $ 559 y algo estan locos todo mentira todo fraude son demasiado no kiero Saber nada de tmobile y k el bill venga a 700 k los voy a demandar 

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13 days ago
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SRS3325First activity
asked in Coverage & Signal
Elderly has lost ability to use iphone XV

My family cant be the only ones that have gone through this.  So here it goes.  Elder parent has lost capacity to use iphone  XV.   I have looked online and saw a smart phone called Jitterbug Smart4 .  Fewer icons and next to the icon it clearly states what its for (example:  phone or texting, email etc).  Question:  since it is a smart phone, can this phone be added to our existing TMobile account?

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syaoran
Pillar
13 days ago
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ZoeyGirlFirst activity
asked in Coverage & Signal
Weak Internet Signal for 22+ hours

My Internet signal has been weak for 22+ hours. It's basically useless right now. I have the new gateway. I have tried all necessary steps and suggestions and nothing has changed. I am being told by customer service they are doing maintenance on one of the towers within my vicinity.  I live at Rita Ranch area and I'm wondering if anyone else is having similar problems.

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13 days ago
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Benc2020Novice
asked in Coverage & Signal
How to listen the next voice message

So when dial 123 to listen my voice mail, whether they are new or saved, when a message is finished playing, it asks me to some options like replay, forward, message information, delete or save. How do i just go listen to the next message? I dont want to save, and when i listen to saved messages, i dont want to delete. I just want to go to the next one. Why dont they just key #2 as To Listen to the next message? 😣

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14 days ago
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robertpraggNovice
posted in Coverage & Signal
changing old sprint items items to t-mobile

why since i have old equipment from sprint since the merge the equipment is locked and can’t change it to t-moble without buying a new one since all my epuiment was paid for with sprint 

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14 days ago
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wojoFirst activity
asked in Coverage & Signal
4G LTE CellSpot v2 not connecting

T-Mobile CellSpot v2 received yesterday.When first connected: Power blinking green, Internet solid green, Status blinking orange After couple hours the CellSpot rebooted itself and changed to: Power blinking green, Internet blinking orangeUDP ports 123, 500 and 4500 verified open through Test-NetConnection command, but additionally:Forwarded these ports to CellSpot, rebooted CellSpot, no change in behavior Placed CellSpot in DMZ, rebooted CellSpot, no change in behaviorDisconnected everything else from the router, rebooted the router and connected the CellSpot to the router as the only Ethernet device, powered up, again no change in behaviorFactory reset the CellSpot, the whole process repeated itself from “When first connected”I am at loss here. Is it possible that the CellSpot they send me is not authorized on T-Mobile core network? Is there a way to get to the Tech Support knowledgeable enoght to check that without waiting an hor on the phone and being transferred 3 times from agent

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14 days ago
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JerryGuinnNovice
asked in Coverage & Signal
TM Tower/Server Saturation?

I signed on with TM in May of 2022 with their 5G Home Internet and was quite pleased for the first year. Now, at the 2+ year mark, I am experiencing multiple service interruptions each day. At first, my gateway indicated three bars out of 5 for service. Today (over several months) I still have the same signal strength, but quite often lose my internet connection. I have begun to wonder if there are no more towers in my area, but TM is continuing to sell their service, thereby creating overloading of their towers / servers. If that’s the case, I really don’t feel that a visit to the local store from an “already existing, paying customer” is going to do any good. Is anyone else going through the same thing?

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15 days ago
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HeLives27First activity
asked in Coverage & Signal
No Bars

Has anyone been told they will get credited for paying a bill and not being able to use their phone⁉️ I have nurses and aides coming to my house who have to clock in for work but can't because of the service ‼️ Sometimes they don't get paid because the Company can't believe they can't get service. I'm tired 😫 of walking around my house and outside to try to get a signal. I'm a senior and don't have money to throw away 😞

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15 days ago
86thecorrupt
86thecorruptFirst activity
asked in Coverage & Signal
How long to wait to talk to customer tech support

Ok, I have been waiting, ( they appreciate my patience), over 1 ½ hours. First ½ waiting for the call back, now I sit with my phone on waiting while the most awful loud music plays. 41:45 minutes, “ Hang Tight” the guy says, Name that song and someone from our”Care Team” will be with you shortly. I have to stay with this wretched company for about another year as I have an iPhone, (on them), but I will not stay with this horrible wifi.  Has anyone else had similar experience? 

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16 days ago
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AzziedizzydayRookie
asked in Coverage & Signal
2 hours to cancel plan that isnt working

I had print then T-Mobile took over my phone has always needed people to call twice the first call went straight to voicemail. Now people are calling three times and it’s not coming through. I can call but no one can call me. I’m paying $60 for terrible service. It takes two hour to get a hold of costumer service and you can’t even cancel online. For the cherry on top when my line was transferred from sprint to T-Mobile they decided I was no longer paying off my phone but leasing it for 12 a month. So little did i know I’m not even able to take my phone with me when I leave. Absolutely the worst deal I’ve ever gotten. I was either lied to by sprint telling me I was paying off my phone or  when the switch happens T-Mobile decided my phone was theirs. 

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16 days ago
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Jaciebear12First activity
asked in Coverage & Signal
Excellent signal, no connection

Can anyone help me?? I’ve called T-Mobile several times, talked to IT, and went to the store and still no help. I have the home internet, it’s showing 5 bars and excellent connection, but our speed is 4 mbps. Our service used to be amazing, but lately we can’t even watch a show on Netflix with out it buffering! We have reset our wifi, did the new network pathways with T-Mobile, and went in and got a new white router and it seems to be worse now! My phone, tv, iPad won’t on the wifi even thought it says our signal is excellent. I’m so frustrated with this, and about to cancel my internet; however, I love the price point compared to our areas Internet providers. Anyone know what to do? I’m not sure if you get a new sim or not with the new router? That is about the only thing I could think to replace, if it wasn’t already with the router. Thank you!!

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16 days ago
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twistagripNovice
asked in Coverage & Signal
pihone 13 missed calls - callers report no ringing just silence, then VM - I don't see anything in call log either

This is on my iPhone 13Pro.I have had reports from multiple folks that they have tried to call and yet my line does not ring.  They state that when they call it just hangs in silence for a while (again to ringing to them or me) and then it goes to voicemail.   On these occasions it does not show up in my call log either - so I have no visibility to calls I am missing.   My only insight comes when I text saying that they have tried to call multiple time but the phone won’t even ring. This has happened from multiple callers over an extended period.   I have done the call center trouble shooting without success including them saying they would evaluate the local tower (even though I am not 100% convinced it is just while at home).Cell signal typically toggles between 2-3 bars 5G and 2 bars 5G UC. I have tried wi-fi both on and off and can’t specifically pin point that as the issue or fix either. VERY FRUSTRATED

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17 days ago
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GreatrideFirst activity
asked in Coverage & Signal
Anyone fed-up with horrible coverage from TMobile

This is a Description of our Complaint with T-Mobile and the BBB:For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and t

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18 days ago
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cableguyFirst activity
asked in Coverage & Signal
Low signal, spotty 5G-UC, and very low speeds

Located in west Phoenix.  Amplified Max plan (yes it’s old, i’m grandfathered in) For the last week I have been experiencing 1-2 bars, spotty 5Guc, now it’s mostly showing 5g only, and speed tests around 2-5 Mbps down and 0.5-1.5Mbps up. Until recently I was showing 4 bars all the time (everywhere in my house) and download speeds of 500-700Mbps down & 20-50Mbps up. I have two devices which both show the same symptoms, leading me to believe it’s a tmobile network issue. Ipad 10 with cellular and an iPhone 13 pro max.Now I have to go outside to get the same signal that I used to get indoors.Whats the deal T-Mobile? 

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18 days ago
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itskateFirst activity
asked in Coverage & Signal
Motorolla 5G not receive calls

My device: moto g stylus 5G (2022)I have been having a problem with my new Tmobile phone which can't receive incoming calls from other Tmobile lines nor from other phone services. I have done a warranty exchange, changed a new SIM card, and called 611 for four times to troubleshoot over the phone. None of the steps above resolve the problem. When I call the phone that has the problem, it automatically routes to the voice message, even when I have the phone turned on and sit next to the incoming call device, it still does not receive the phone call.I use this phone for work, and my supervisor is very angry that he can't contact me when needed because, again, it will route to the voice message and I do not receive any missed calls. What if there is an emergency and my family can't contact me?Can you please help me with this? I am paying a lot for the service, but I am on the brink of job loss because I can't communicate with my supervisor in a timely manner because my Tmobile doesn't rec

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20 days ago
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janetschLearner
asked in Coverage & Signal
Why am I shown in the wrong location?

I’ve spoken with T-mobile support several times about this issue and the last tec support guy said it’s due to the location of their towers but noone else around here is having the issue.My location is in another state and it’s bothersome when my bank sends me emails asking if it was me who just accessed my account. There are others who will do the same. And when I search for something, it brings up the wrong state. Google has me in the right location. This has to be a issue with my router. I hope to get this resolved this time and if not, I will be changing serversAdditionally, my laptop says it can’t connect to gateway! What’s this?  

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20 days ago
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janetschLearner
asked in Coverage & Signal
location issue

My location on my android phone and chromebook are Minnesota. 

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syaoran
Pillar
22 days ago
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Johnnyb777First activity
asked in Coverage & Signal
MCAFEE VPN on t mobile

Does anyone have any problems using McCaffey VPN on T-Mobile‘s net work

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23 days ago
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Marco250Novice
asked in Coverage & Signal
If I have the $15 Connect by TMO 5GB prepaid and my next pay is on 08/05/2024, Can I change to the $50 unlimited plan for only 1 month (to use this plan in August 2024) and then change back to the $15 plan? Will there be any extra changes?

If I have the $15 Connect by TMO 5GB prepaid and my next pay is on 08/05/2024, Can I change to the $50 unlimited plan for only 1 month (to use this plan in August 2024) and then change back to the $15 plan? Will there be any extra changes?Please tell me If I can change it without problems :)

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25 days ago
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lar1964First activity
asked in Coverage & Signal
Internet promotion

I signed up for T-Mobile internet a week ago and I can’t remember how to apply for the promotion.   

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25 days ago
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HazemomFirst activity
asked in Coverage & Signal
antenna for 5G Gateway NOK 5G21

 Is there an antenna that can be attached to 5G Gateway  NOK 5G21, home internet for better service?

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26 days ago
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hootie318Novice
asked in Coverage & Signal
Travel to the Bahamas

I will be traveling to the Bahamas, not a cruise. Will I have to get international add-ons? Can I use WiFi calling from the resorts WiFi? 

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26 days ago
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PV1NNYFirst activity
asked in Coverage & Signal
PlayStation Remote Play ios app

Sony just updated their Remote play app which enables a user the ability to log into your console over a mobile network. When I try to connect via LTE on my XS Max, I get an error. When I check my NAT type through the app on the mobile network, it returns an error failed. I think this is the problem and would really like to get this resolved. The error code is 8801e209. 

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syaoran
Pillar
26 days ago
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