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Discuss our 4G LTE & 5G networks

  • 2,367 Discussions
  • 7,734 Replies
2367 Discussions
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KatlynMcAvoyFirst activity
asked in Coverage & Signal
My T-Mobile data isn’t working

I have an iPhone 12 pro max (it’s on the latest IOS version) that can make and receive calls and texts, but the cellular data won’t work at all for things like Safari, social media, or any other app that requires a connection. It’s been this way for two days now, and I have done everything I can possibly think of to try and fix it. I’ve turned airplane mode and cellular data on and off (and given them time to disconnect and reconnect the cellular data), I’ve restarted my phone multiple times (and given it time to reconnect to everything), reset the network settings, taken the SIM card out and then put it back in, and also left it alone last night to see if it would fix itself, but it still won’t work. I consistently have two bars of service, and had two bars of service regularly before it started doing this, as well, and it also says T-Mobile LTE in the top right hand corner like it normally does. If you don’t try to get on anything that requires data, the phone seems perfectly normal,

16
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1 month ago
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OSCS79First activity
asked in Coverage & Signal
No Network.. It says SOS only

I have done all the normal troubleshooting protocols to reset the network, and still nothing. I am only able to use my phone on my Wifi which is with Spectrum. All of the five phones on my account is experiencing this issue. Please advise. 

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20 days ago
Erin7217
Erin7217First activity
asked in Coverage & Signal
texts not received from other carriers

Hi! I have been a T-Mobile customer for approximately 2 weeks. When I first transferred my service from Verizon, I was receiving all of my text messages. Two days after switching, all texts stopped from people outside of T-Mobile. I can send text messages and people receive them but I cannot receive text messages from anybody with another carrier, and I cannot receive MMS messages from T-Mobile users. When I contacted customer service, they directed my issue to engineering who responded that I needed a new sim card. I went into the T-Mobile store, got a new SIM, which did not make my text messages push through. So, they thought that it was a device issue and I purchased a new Pixel 4A. The issue still is not fixed. When I re-contacted customer service, they put another request for the engineers. My text messages pushed through approximately 3 to 4 days later. Then I stopped receiving messages again and it was pushed back to engineering. A few days after that all of my text messages cam

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8 months ago
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yobyotFirst activity
asked in Coverage & Signal
Dual eSIM on iPhone 14

Does anyone know, definitively, if one can have two TMobile lines on an iPhone 14? Today, I have an iPhone with a physical SIM and and eSIM. Both are TMobile lines — what Apple calls “cellular plans”. I had to return an iPhone 14 because a TMobile store could not transfer both lines to that new iPhone.  The support site is (as always) confused and out of date. “Experts” I contacted online are anything but.  I’m surprised that TMobile hasn’t has enough time to consider this use case and provided details to customers and staff on if, how and when this can be done — or if it’s not possible. 

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1 year ago
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AWRivard71First activity
asked in Coverage & Signal
Bahamas for a week

I am going to Bahamas for a week with my wife.  We both have Samsung Galaxy A51 and a71 phones.  Any issues with phone use?  

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drnewcomb
Pillar
2 years ago
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NikiharoFirst activity
asked in Coverage & Signal
how do i report a dead zone?

Recently moved to land o lakes FL, we have absolutely no service both call and internet even though some areas we get 3-4 bars and says LTE. I have to use our cable WIFI to make calls. We frequent Wesley chapel where the new outlet mall is off SR54 and I75 and it’s even worse. Absolutely terrible considering major roadways should have coverage especially in a high population area. About to switch to Verizon if this doesn’t get resolved soon. Why pay for a service that is useless? How can we get more coverage in this very quickly growing area?

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1 year ago
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spark81683First activity
asked in Coverage & Signal
Text Message "Not sent. Tap to try Again"

I frequently get the following error message when sending text message:“Not sent. Tap to try Again”. This happens WAY TOO often and is super frustrating.  I have tried to restart my phone and power cycle with no resolution. Sometimes it can take a couple of hours and multiple “taps” to finally get the message to send. This never happened until I got a new Motorola Edge 2022 phone a few months ago. Any help would be greatly appreciated!

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3 months ago
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cguflFirst activity
asked in Coverage & Signal
2-week road trip in Alaska; will T-mobile work?

I'm taking my family on a 2-week RV roadtrip to Alaska later this month (we are from GA, and plan to stop at Anchorage, Homer, Seward, Kenai Fjords, Chitina, Valdez, Paxson, Denali NP, Talkeetna etc.). I've googled about T-mobile in Alaska but got either dated or confusing info. I called T-Mobile and was assured that my T-moble ONE will work just as it does in Atlanta--> i dont need to turn anything on, and all the unlimited talk and data will automatically work on the GCI network when i arrive in AK. Can someone with recent experience tell me what I'm up for:1. Do i need to turn roaming on on my phone?2. will T-mobile work in Alaska (understand that coverage can be spotty. but to the extent that GCI has coverage will T-mobile work?). is there cap or throttle or surcharge on my data/speed/talk (i've heard anywhere from 200mb to 5gb data caps)?3. should i purchase additional add-on from T-mobile for this trip? the custy rep told me that for $15 a month i can upgrade to the ONE Plan P

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2 years ago
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BpeteetFirst activity
posted in Coverage & Signal
Outage

Service not working in Dallas, Tx

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3 months ago
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paulterrysirelandFirst activity
asked in Coverage & Signal
Where do I find Network Security key

Opening new lap top asked for network security key

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7 months ago
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quazy1First activity
asked in Coverage & Signal
Data while on a cruise

I will be on a cruise next week traveling to the Eastern Caribbean.  While on the ship I would like to do my workouts but they are streamed online.  I’ve used wifi previously on a cruise ship which worked well but on this cruise line it’s $17 a day which is expensive only to use it for working out.  Does T-Mobile offer a data plan that i can upgrade to that will work while sailing?

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syaoran
Pillar
1 year ago
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AngryinmichiganFirst activity
asked in Coverage & Signal
why does T-Mobile suck

T-Mobile lied about the rebates to switch over.  So I got screwed paying hundreds of dollars to Verizon.  The lied about service at my employer.  Map shws 5g and there is no service.  They then said the tower was down from an ice storm.  They then said it would be fixed in 24 hours they have been dispatched to the tower. Then I was told there is no tower in the area.  It is served from a tower 15 miles away. Now service at my home three lines and the home internet keeps showing LTE to 5G to 5GUC to no signal.  This is in a 5 minute time frame.  I'm told there is no issues and to reset the network function on my phone.  This will fix all the lines somehow.  I want my money and I want your customer service to stop lying to me.  Fix you crap and  give me my money 

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1 month ago
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magenta8327342First activity
asked in Coverage & Signal
No SMS/MMS texts being sent

Having problems sending texts from my Android phone.  I can receive texts from other people.  When I send, it shows as sent but the text never gets to the recipient.  Other texting apps such as LINE and WhatsApp work fine.All phone software up to date, I tried turning Airplane mode off/on, powering down the phone, and resetting APN to default.  Nothing works so far.  Been stuck on hold with T-Mobile support forever now and their live chat is down.Would very much appreciate any suggestions or help.Thanks!

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5 months ago
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alprosser19Helper Level 1
asked in Coverage & Signal
Text messages not working between iphone and android

Text messages between all my phones are not working properly . It seemed like my android could not get messages from iphones, but now when i get one I cannot reply. I spent an hour at a t-mobile store with two techs. They sent me to call 611. I was working with them over an hour and a half then they tried to transfer me to Samsung support . They were busy so I waited for them to call back but we got cut off. When I need to get a text from a bank to log in I have to reboot . We are having trouble with A71 5G, galaxy s8 an iphone xr.

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11 days ago
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Asking QuestionsLearner
asked in Coverage & Signal
T-mobile wingman/Managed wifi settings on iPhone

Why do I have two managed wifi settings on my IPhone? When I remove the SIM card they disappear. There is no way to delete them nor forget network. Every time I reset network settings they reset to auto-connect?   I have extracted the script of one of the managed settings and its concerning it contains the verbiage to bypass MAC randomization, create a captive portal, and hide it from me the user?    

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4 months ago
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KubbyFirst activity
asked in Coverage & Signal
Will my Xiaomi phone work with the T-mobile network ?

Hello I am preparing for a 6 month internship in San Diego for next year. I am trying to find a phone plan for my Xiaomi Note 11 (IMEI 869264060207760). From my research, it looks like it doesn't work on Verizon and AT&T networks, but should work on T-mobile's. The $40 prepaid plan with a physical SIM for $10 seems like a good match for me, the only thing that makes me doubt it is the byod checker on tmobile's website that tells me my phone is partially compatible with the network.Will I be able to use 4G in San Diego with this phone?

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syaoran
Pillar
17 days ago
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FosburyFlopFoneFirst activity
asked in Coverage & Signal
ipads not connecting to home internet

I have a 2nd gen and a bit later (2012?) Ipad that have been working fine when connects via WiFi to at&t.However, 2 weeks ago I moved and set up T-Mobile home internet. All my other devices have connected with no issue. A 2013 MacBook Air connected with no issue. The iPads are unable to connect, despite resetting network settings, unplugging modem, etc. The passwords are for sure correct and the devices are able to connect to public networks so not a wholesale WiFi issue on their end. I appreciate any suggestions.  

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1 month ago
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MisterKayFirst activity
asked in Coverage & Signal
Coverage Map

Your map clearly show 5G coverage where I spent the day Saturday yet I had 0 bars, no service whatsoever. Also, 4 other guys that were with me that had T-Mobile also had 0 bars, no service whatsoever, and we all had different devices. All the other guys I spoke to said once they are out of highly populated areas they often get poor or no service. Please stop lying in your coverage map. Regardless, I’m done with your false claims and after my 2-year period I will be dropping T-Mobile coverage like yesterday’s trash. You’re service may be the least expensive of the big carriers but you consistently lie. Even at my house that shows clearly in 5G UC zone I have one maybe two bars of LTE. Your shenanigans not only lost you a customer but an advocate. I will never advocate for your service because you’ve done nothing to remedy the situation except to make false promises. 

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6 days ago
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Annoyed customerFirst activity
asked in Coverage & Signal
how do i remove apple watch from my account??

I want to remove watch pan & save 15/month.  website purposely makes doing so a convoluted mess. 

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tidbits
Pillar
6 months ago
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movieloverFirst activity
asked in Coverage & Signal
Regular voicemail notification not clearing after using visual voicemail

I have the same question that was asked in this thread, which was marked as "assumed resolved" but doesn't have answers. I have an LG G8. When I get a voicemail, I get two notifications: one is for visual voicemail and one is for regular voicemail. If I open the visual voicemail app and play the message, the notification for visual voicemail clears, but the notification for regular voicemail persists. I have tried syncing/refreshing the visual voicemail page, but the notification for regular voicemail persists. I have tried waiting, but the notification does not go away. The only way to get the notification for the regular voicemail to go away is to call in to the non-visual voicemail and listen to the message there as well. The phone does not permit me to block notification from the regular voicemail app or to disable the app. I prefer using visual voicemail to the call-in method. Any suggestions for how to get rid of the notification from the call-in voicemail app without listening t

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11 months ago
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DavidRTFirst activity
asked in Coverage & Signal
Why charge a upgrade fee?

I know when you go to a store to purchase new plan or upgrade phone they charge you a 35.00 fee for each phone you upgrade. When you plan on doing 4 or more phones that fee should be waived or adjusted to a flat fee of 80 or 100.00? But what if you do it online through the website and have the devices shipped to you. Does that fee still apply? I am trying to way out my options before I upgrade my currents devices?  Its not tike they have to do much work. The Phones transfer all the info for you. All the store reps have to do is scan the new phones and the required info for their service to know what phone you have and what line its too. and then the Samsung phone will switch all your information over tot he new phone.  Thank You

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1 year ago
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JameswobjsFirst activity
posted in Coverage & Signal
5G UC 4 bars, "unlimited premium data " but network so congested its unuseable.

Last might I had a very important video stream I had to be on, the call of a lifetime. I am on magenta max, with unlimited premium data, no deprioritization. My phone shows 5G UC with 4/5 signal bars, yet embarrassingly, my network could not handle the stream. When I do a speed test, half the time it won't connect, when it does the jitter is extremely high, meaning the ping is going up and down wildly second by second, the download speed is anywhere between 20Mbps-140Mbps, but the upload speed is almost non existent. It's anywhere between 0.0-1.0 mbps, .2, .04, .02 etc.How embarrassing, we have to cancel the entitr event, and why? Because I'm on the T-Mobil network. The network at my home is ALWAYS congested during peek hours, but it's usually not quite this bad. The only thing I can think is that they have been giving away so many cheap $100 phones on the metro network. Yes, I've heard the trick and yeah sometimes when the network slows down I can switch to the 4g lte and get a moment

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10 months ago
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geebeeeFirst activity
asked in Coverage & Signal
5G Signal Booster

Does T-Mobile offer a 5G signal booster? I live in an area with 1 or 2 5G bars. If I get home internet, I’d like to have atelast 3 bars. Thank you.

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6 months ago
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letir26First activity
asked in Coverage & Signal
No network connection in mexico

I'm in mexico right now and i cant make calls or text messages, It says no network connections. I even tried turning on the roaming, but is not working.

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1 year ago
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NalogirlHelper Level 1
asked in Coverage & Signal
Wifi calling while outside of US

Super frustrated with this…We are in Japan now. (Have US phone numbers) My kid made some calls to US via Wi-Fi calls (which is stated in our billing) and received some calls from US (also says Wi-Fi calls on the billing) I chatted someone at customer service for over an hour and she said we will be charged for this. (25c/min) (for both incoming calls and going calls) but more I read up on it, I should not get charged when using Wi-Fi calls between two US phone numbers. Am I wrong? please advise me if you have had the same experience. we have One plan with unlimited calls.  thank you.   

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1 year ago
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