Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,278 Discussions
  • 7,523 Replies

2278 Discussions

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GlassSFFirst activity
asked in Coverage & Signal

Lost 5G connection (14th Ave & Taravel St)

Hi all,I live in San Francisco near the 14th Ave and Taraval St 5G tower. As of several days my TMHI router is no longer connecting to 5G. It keeps LTE only.Wonder if you happen to know what I can do? Called support but they keep saying their system says everything is working fine.Thanks

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G
7 days ago
M
Mars80Novice
posted in Coverage & Signal

Huge Mistake

Worst mistake I have ever made was switching to Tmobile. It has been nothing but a nightmare from the beginning! Customer service is a joke. One thing I cannot stand is to ask a question & be given an answer completely unrelated to what you asked. The website is stupid, does not allow you to access anything, but you can order products just fine (spend more money). So many excuses about upgrades & maintenance to the website. I’ve only been with them two weeks & I am already switching. 

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M
8 days ago
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ScoobyismFirst activity
asked in Coverage & Signal

Tmobile Home internet caused my Galaxy s22 ultra to drop cell signal any fix for this

I just got the home internet a week ago  and now my cell signal started dropping after I disconnect. I have to restart my network settings on my phone. Did anyone find a fix for this? On my 4th tmobile rep. 

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S
8 days ago
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ScoobyismFirst activity
asked in Coverage & Signal

Tmobile Home internet caused my Galaxy s22 ultra to drop cell signal

I just got the home internet a week ago  and now my cell signal started dropping after I disconnect. I have to restart my network settings on my phone. Did anyone find a fix for this? On my 4th tmobile rep. 

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S
8 days ago
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foxFirst activity
asked in Coverage & Signal

How Add External Antenna to 5G Gateway Router KVD21 ?

How Do I Add An External Antenna to 5G Gateway Router KVD21 ?Has anyone done this?

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N
8 days ago
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Dave1976First activity
asked in Coverage & Signal

5g home Internet

I just received the new 5g home internet router and I am finding it impossible to hook up my blink camera system and my netgear wifi extender,  I know the blink system runs off of 2.4 g is it possible to segment my 5g box so I have 5g  & 2.4g to run my camera system.?

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N
8 days ago
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Mrs WattsNovice
asked in Coverage & Signal

T-Mobile Home Internet Gateway

What is the newest version T-Mobile rents out for their T-Mobile Home Internet Gateway? 

2
J
8 days ago
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JCTFirst activity
asked in Coverage & Signal

Iphone hotspot not connecting

I signed up for unlimited data and a personal hotspot with T- mobile for my Iphone11, for a second home that has no internet.  I would use it only about 8 days a month to stream TV on a single device. So far it has connected 1 of 10 times after multiple trials.  My son has Verizon hotspot and an Android phone and can connect instantly every single time, exact same location.   Why won’t it connect? 

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J
9 days ago
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sandpiper13First activity
asked in Coverage & Signal

NETWORK SECURITY

I am trying to connect Nest thermostat to wifi.  It asks NONE, WPA, WPA2, WEP?  Which is correct?  Thank you. 

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S
9 days ago
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BaronessFirst activity
asked in Coverage & Signal

internet

My signal is poor and has been for awhile,   Wondering if I need to get a new tower?

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B
9 days ago
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ArmdunuFirst activity
asked in Coverage & Signal

Service in 55116

Live in the highland area of St Paul.  2 days ago I lost cell service while at or around my home.  Just one bar or SOS. Can’t make or receive calls.  I drive to the village or over to Mac Groveland and have five bars 5G.  Anyone else having this problem?

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F
2 days ago
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imorrisonFirst activity
asked in Coverage & Signal

Disable personal hotspot on iPhone

I am looking to remove the personal hotspot feature on my child’s phone. There is a setting on the phone to turn it off but he can just turn it back on and use it whenever. When we had Verizon we called and they placed a block that didn’t allow him to even see it in settings. I tried calling T-Mobile support but they said that can’t do it. Can we do the same thing with T-Mobile?

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9 days ago
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Thompson471First activity
asked in Coverage & Signal

Use LTE because of problems with 5G

I keep getting notices from TM suggesting I “enhance” my cell service to 5G.  But whenever I’ve been on 5G, I lose data (in downtown Seattle) and android auto stops working.  I tried all kinds of troubleshooting before reading somewhere that 5G could be problematic, flipped back to LTE and problem solved.  I try 5G every once in awhile and nope, no change.  I fail to see any benefits, so I’ve pretty much given up.  Maybe when I get a new phone I’ll try again. Has anyone else had the same problem?

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T
9 days ago
T
Thompson471First activity
asked in Coverage & Signal

Problems with 5G so keep using LTE

I keep getting notices from TM suggesting I “enhance” my cell service to 5G.  But whenever I’ve been on 5G, I lose data (in downtown Seattle) and android auto stops working.  I tried all kinds of troubleshooting before reading somewhere that 5G could be problematic, flipped back to LTE and problem solved.  I try 5G every once in awhile and nope, no change.  I fail to see any benefits, so I’ve pretty much given up.  Maybe when I get a new phone I’ll try again. Has anyone else had the same problem?

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T
9 days ago
T
Thompson471First activity
asked in Coverage & Signal

Problems with 5G

I keep getting notices from TM suggesting I “enhance” my cell service to 5G.  But whenever I’ve been on 5G, I lose data (in downtown Seattle) and android auto stops working.  I tried all kinds of troubleshooting before reading somewhere that 5G could be problematic, flipped back to LTE and problem solved.  I try 5G every once in awhile and nope, no change.  I fail to see any benefits, so I’ve pretty much given up.  Maybe when I get a new phone I’ll try again. Has anyone else had the same problem?

0
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9 days ago
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LongtimeuserFirst activity
asked in Coverage & Signal

I purchased Jextream and want to use it in Spain - does it work there?

I will be traveling to Spain and in the past all of the tmobile hotspots worked without problem.  However, when Tmobile introduced the T10 devices they no longer worked when traveling in EU so I’m trying to get good info on if the Jextream will work.

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L
10 days ago
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jaezeeNovice
posted in Coverage & Signal

support fail

Am I an idiot?  I’ve been on hold with ‘customer care’ for 42 minutes now in hopes of talking to someone about a cell signal booster.   I called yesterday, was left on hold for 15 mins, went to the local store, was told to dial 611, got an answer and was then transferred to the hold music and the wait goes on…… I’ve been a huge fan of T-Mobile, but this is leaving me wondering…………..

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J
10 days ago
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Bo3bFirst activity
asked in Coverage & Signal

Fairport NY Internet Slowdown?

Switched to T-Mobile 5G Internet back in early 2022. Original round Nokia router, firmware upgrades as pushed. About 2 miles from tower. Some fussing with router placement and a few startup glitches but relatively good, or at least usable, performance. Not sure of actual speeds but rarely any issues with streaming or daily browsing et al use.However, sometime around July 1st, service generally degraded to unusable, especially for streaming - Netflix stalls on loads and buffers if/when program loaded. Fubo constant buffers and very poor picture quality viewing source.Speed tests vary by the minute from 80Mbps to less than 1Mbps.Anyone else experience?

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11 days ago
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OmoyerNovice
asked in Coverage & Signal

I never got my $200 for switching to T mobile internet. How do we proceed

I never got my $200 for switching to T mobile internet. How do we proceed or was this a classic bait and switch scam

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O
11 days ago
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mc64laughFirst activity
asked in Coverage & Signal

Always buffering the last 3 days. No Internet

For the last 3 days my home internet has not been working. I have restarted my gateway at least 10 times. What is going on with the Hillsboro Ohio tower. 45133? 

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12 days ago
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SASQUATCH01First activity
asked in Coverage & Signal

t mobile internet not working no speed

Last few weeks been having to restart gateway with sometimes having no luck at getting speed back up.  Been told it's towers. I know others having problems on different towers.  I was told it's because they keep adding new customers and taking away from current ones it's ridiculous for the price. When is t mobile going to fix this issue.   Calling tech support does nothing to solve the problem.   It worked for around 1year now this. 

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S
12 days ago
S
SASQUATCH01First activity
posted in Coverage & Signal

t mobile internet not working no speed

Last few weeks been having to restart gateway with sometimes having no luck at getting speed back up.  Been told it's towers. I know others having problems on different towers.  I was told it's because they keep adding new customers and taking away from current ones it's ridiculous for the price. When is t mobile going to fix this issue.   Calling tech support does nothing to solve the problem.   It worked for around 1year now this. 

0
S
12 days ago
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jgdNovice
asked in Coverage & Signal

Router Location

My PC & Iphone shows wrong location. I search for whatever near me & give me Toledo, OH. I am Saginaw, MI on my WiFi. How do I access location on my gateway

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J
12 days ago
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m-theoryFirst activity
asked in Coverage & Signal

number associated with wi-fi account

I recently was able to get a verification code on my t-mobile internet device.  Is it possible to use that number to make phone calls

1
gramps28
Pillar
13 days ago
J
JKNFirst activity
asked in Coverage & Signal

Signal Bar Color on T-Mobile Home Internet Modem

The signal strength bars on my T-Mobile Home Internet modem used to be green.  They are now red.  It shows I have good signal strength 

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F
14 days ago
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