Coverage & Signal

Discuss our 4G LTE & 5G networks

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  • 7,000 Replies

2304 Discussions

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AAguirreFirst activity
asked in Coverage & Signal

Network Coverage

In the Addison area, I'm having trouble connecting to my home internet. It keeps kicking me off every time I try to connect. At this point, I am frustrated because I work out of the house and I am experiencing issues with my internet and mobile phone. To my knowledge, customer service is working on it, but I do not know how long it will take. No timeline has been given to me regarding the restoration of everything. 

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4 days ago
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rickandmichelleFirst activity
posted in Coverage & Signal

Missing texts on multiple lines - no record in usage report

My wife and I both have Pixel 7 Pro phones with the latest updates installed.  We are both in a group text with 2 other people who both have iPhones on Verizon.  We’ll call them Bob and Sue for context. Two nights ago, she received a message in the group text from Sue and I did not.   Looking at usage reports on T-Mobile it shows a record on my wife's account of the message from Sue’s number but looking at my account it does not.Today, I received a message in the group text from Sue and she did not.  Again, looking at usage reports I see the message on my account but not on her account. Based on this, I am assuming that this is NOT something with our phones as T-Mobile systems don’t even show these messages in the usage reports.I’d contact support but I’m not sure it would get anywhere and likely they would pass the blame to the other carrier or say it was our phone or the senders phone. Thoughts? Anyone have this happen?

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4 days ago
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BluesFirst activity
asked in Coverage & Signal

Anyone Not Receiving Text From ATT Customers

A little more than 6 months I have not been able to receive text messages from ATT customers. Anyone have this and get it resolved. I have tried all their suggestions and it still is not working. Missed several text today.

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syaoran
Pillar
4 days ago
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lybra975First activity
posted in Coverage & Signal

Just about done with Tmobile

Im so done with Tmobile!! Ive been with them for at least 10 yrs and the last probably 4 years ive had issues with texts not being sent or received. this has happened on 2 different phones. ive used different messaging apps. ive reset my phones. ive been on the phone with tech support numerous times with no help. who knows how many texts ive missed from people. sometimes i will send a pic along with a message and only the message is received. my mother thinks im ignorning her or worse, something has happened to me because i wont get any of her messages UNTIL i text her. its like it resets the lines. all will be fine for a couple weeks then it starts all over again. i dont have any issues with people who have iphones (i have the Samsung ZFold4, previously had the Note8) and as far as i know, it only happens with certain people (however i didnt receive any of the texts walmart sent about a delivery arriving). It really sucks that after all this nobody can figure it out because switching

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4 days ago
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vrajguruFirst activity
asked in Coverage & Signal

Misleading Information Regarding Port-In Promotion and Device Costs

Hi everyone,I joined the T-Mobile family last year December 2023 and was excited about the switch! During my visit to the [Milpitas-CA] store, a sales representative offered a great promotion with an $800 discount if I ported all my lines to T-Mobile.However, upon contacting customer service, there seems to be some confusion regarding the details. I was told Google Fi lines wouldn't qualify for the discount, even though the sales rep assured me otherwise. Additionally, I was under the impression all devices would be free with the plan, but I'm now seeing a charge for one. Finally, the rep mentioned I could change plans anytime without penalty for the devices, but I'm getting conflicting information now.This is a bit concerning, and I'd appreciate any clarification on these points. Is there a way to honor the $800 discount considering all my lines? Can the unexpected device charge be removed? Lastly, can you confirm the plan flexibility regarding changing plans without penalty for the d

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4 days ago
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BobTucsonFirst activity
asked in Coverage & Signal

gateway placement assistance app

I have been trying to check for better placement, but the gateway that I have been using for 8 months is telling me that my address is not supported. I know they won't let me have the unlimited plan, but I pay triple to get 300gb/mo

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5 days ago
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Jake777First activity
asked in Coverage & Signal

Phoenix Internet Down

Anyone else having issues connecting to the TMobile Internet on their mobile devices? Tmobile exhausted all efforts in troubleshooting my Samsung S23 Ultra. I think this maybe a large scale national issue. I can make and receive calls and texts. Only data is affected. I live in Phoenix and am an Uber driver. I drove 10 miles away and still had the same issue. I’ll come back and update once it’s fixed. Best they can do is create a support ticket. The tech support rep stated they have received several similar calls regarding a similar issue in other US markets. Hope it’s fixed soon!

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5 days ago
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UnclehenryFirst activity
asked in Coverage & Signal

Unable to connect to T-Mobile network

I have a Redmi Note 12 Pro 5G phone, it worked fine until few weeks ago, I rebooted and I tried factory reset, unfortunately both are not working. Can anyone help? My phone number is 909-348-2585, IMEI is 863129067359177 / 78 

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5 days ago
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de51ree885First activity
posted in Coverage & Signal

WORST CUSTOMER SERVICE EVER!!!!!!

I have been a T-mobile customer for over 10 years. Everytime you call, you are transferred to multiple people WHO CANT HELP YOU….they all sound like robots and dont answer your question. They just repeat the same thing over and over, Its the most frustrating experience in the world. Its pointless to ask for someone higher up or in management because they just say the exact same things and do not help whatsoever. I spent 2 hours talking to three different people and the end result is still the same. Apparently, they cant email you documentation or speak with the department for unlocking a phone because they are “never” available to take calls…. they can only make a “request” but that “request” isnt guaranteed,.. THEY MADE SURE TO TELL ME THIS OVER AND OVER. I have been a loyal customer and not one person has any empathy or consideration of your needs, I CANT WAIT TO MOVE MY SERVICE ELSEWHERE. Its hard to believe that there is not one person who can click a button to help someone. PLEASE

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6 days ago
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HlandmanFirst activity
asked in Coverage & Signal

Connect, No Service

Our old router broke and just got a new one. Set it up and it seemed like the process went fine. Can connect to the router but says no service. Router screen says very good connection. 

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6 days ago
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MrsKitty24Rookie
asked in Coverage & Signal

Signal cuts out and we never have more than 2 bars how can we get a better signal?

We live in a semi rural area where T-Mobile Home Internet is one of our only options. We never have more than 2 bars on our gateway, but it still works ok. However, several times a day we get interruptions where a video buffers on YouTube, Zoom meetings freeze, etc. Does any piece of equipment exist to boost the signal to our home from the closest tower, which we are told is too far to give us more than 2 bars? We tried putting all our phones on the cell signal and get them off WiFi but it didn’t make a difference. Gateway device is up high by a window on an upper floor of our home. 

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6 days ago
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Nrw276Rookie
posted in Coverage & Signal

Insanity

I switched from AT&T to T-Mobile several years ago. During that time we have had the worst cell phone reception on earth. You are lucky to get one bar OUTSIDE and we require a cell booster on the inside. Now we are both seniors and both have major medical issues. I have contacted T-Mobile REPEATEDLY about this and in all of these years NOTHING has improved. The cell booster becomes completely useless when we have a power outage and then it takes some magical wizardry to get it back online again. But like an idiot I just keep on sending them my money every month. Real genius right here.The website: Why do away with the online chat? The robot chat is absolutely useless. You can’t email, you can’t chat, but what you can do is call a number that a ROBOT answers and you will be put in que for so long that you just eventually hang up. If you are lucky enough for an actual person to answer you will then be repeatedly transferred until you are just disconnected. Family, friends, doctors, n

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Community Manager
6 days ago
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longattsFirst activity
asked in Coverage & Signal

Roaming in 5g extended range

Per the coverage map I am in 5G Extended Range but my phone shows Roaming.  Why is that?

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6 days ago
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David BFirst activity
posted in Coverage & Signal

T-Mobile doesn't seem to care about existing customers

I have had T-Mobile for cell service and home internet for almost a year and have been very happy with them to the point of bragging about them to other people.On Tuesday March 7th I was experiencing intermittent signal on my cell phone and no signal at all on my home internet. After talking with T-Mobile technicians I was told there was an outage in the area and that it would be fixed the next day, Wednesday.I called back again on Wednesday, because I still had little to no signal. I was told was told that the outage was fixed and they were working on positioning. They told me they would call me back.On Thursday they had never called me back so I called again. This time I was told that they had repositioned the tower so it was no longer pointing toward my house and that nothing could be done about it. The technician also told me that I may want to look into a different carrier.

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6 days ago
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FosburyFlopFoneFirst activity
asked in Coverage & Signal

ipads not connecting to home internet

I have a 2nd gen and a bit later (2012?) Ipad that have been working fine when connects via WiFi to at&t.However, 2 weeks ago I moved and set up T-Mobile home internet. All my other devices have connected with no issue. A 2013 MacBook Air connected with no issue. The iPads are unable to connect, despite resetting network settings, unplugging modem, etc. The passwords are for sure correct and the devices are able to connect to public networks so not a wholesale WiFi issue on their end. I appreciate any suggestions.  

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6 days ago
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Andres AngelFirst activity
posted in Coverage & Signal

Very slow in strraming, always buffering

bufferin

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6 days ago
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YogaOldieHelper Level 1
asked in Coverage & Signal

Can't Place T-Mobile Calls--Help!

Never had this before-when I try to make a call a message comes up on my phone saying I am not connected to a network and I can only make emergency calls.  The bars are between two and three--but I haven’t had this problem before even when the number of bars was low.

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6 days ago
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janetschLearner
asked in Coverage & Signal

Why am I shown in the wrong location?

I’ve spoken with T-mobile support several times about this issue and the last tec support guy said it’s due to the location of their towers but noone else around here is having the issue.My location is in another state and it’s bothersome when my bank sends me emails asking if it was me who just accessed my account. There are others who will do the same. And when I search for something, it brings up the wrong state. Google has me in the right location. This has to be a issue with my router. I hope to get this resolved this time and if not, I will be changing serversAdditionally, my laptop says it can’t connect to gateway! What’s this?  

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6 days ago
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nhulightFirst activity
posted in Coverage & Signal

internet from 100mpbs to 3mbps.

I have business internet to run credit and watching only 1 TV.  The first month running smoothly more than 100mbps.  Since last week it have been slow down from 3mbps down to point (.)15mbps.  Barely able to watch TV and struggle to run credit card.  Call them up and even upgrade and replace 2 different gateway and still crappy speed.  Do we get partially refund or any fix to this before I go back to xfinity?  Tmobile is so unreliable for business and if this doesn't fix soon then how can I recommend to my other business friends?.

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7 days ago
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Snake333First activity
posted in Coverage & Signal

T Home Internet Bad to Worse, now Gone

I've been with TMobile 15 years. Got Home Internet as soon as available.in my area. Not rural, but not urban here either. CSupport told me I can possibly connect to 4 towers with 5g from my location. My speeds have never been over 30 MPs, but ditching my cable company was huge, so I've suffered along. Speeds went down to 10 MPs last week and a ticket was filed. Back story… 3 months ago I had connection issues. But WOW! I was connecting to N41 band 5g and speeds over 100 MPs! Thus is it I thought. Well that connection was never stable. Dropped out every 15 min. Back to TM CService and got stability, @ 20-30 MPs back in the N71 band.  It's coming...it's coming I kept telling myself.  OK back to last week… CS explaining my slow speeds… this AM I had speeds below 6mps. I work from home. Can't connect to company servers… 2 hr. With CS. Just got a call back.  T-M is no longer going to support Home Internet on 5g with the towers I have been connecting to for the last 6 months!  No notice no n

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7 days ago
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LadyskeeterHelper Level 1
asked in Coverage & Signal

Phone say server unavailable

When I go to make a call it says my server is unavailable on my phone. I have full bars but can't make calls and if I get a call or it goes thru it drop it within a second. Or they can’t hear me answer the phone. When I went to the local T-Mobile store they said it was do to the cell towers. But this is going on 2 weeks. Have tried calling support but it drops the call before the automated gets to where I can say anything. Any ideals as to how I can get thru to them, I don’t have access to another phone. I am not downloadin an App to my computer.

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7 days ago
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Jaime0wrightFirst activity
posted in Coverage & Signal

í cant manage my devices on the t-mobile or t-life app for the internet.

I have had T-Mobile home internet for about 2 years now. When I log into the T-Mobile app or the t-Life app I am supposed to be able to manage all my devices that are connected to my home internet but I cannot. It shows that I am connected to the Wi-Fi but it says I have no active devices when I know I do. I have a good signal but I am constantly being kicked off and losing my connection. But even when I do have a good signal and it shows that I'm connected it's still showing me that I have no devices

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7 days ago
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milano8747First activity
asked in Coverage & Signal

Fantom VPM?

I have Paramount+ installed on ROKU connected to TMOBILE internet.All in a sudden I was not able to see any content as it appears that Paramount + has found a VPN.I did not install any VPN and on all ROKU receivers, iPhones and iPad I am not able to see Parampount + content. I can see only the ads during the interruption of sporting events.Any clue on how I can proceed?

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7 days ago
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Alikat116First activity
asked in Coverage & Signal

Work VPN stopped connecting

I have been connecting to my work VPN USAF VPN Client with no issues Up until two weeks ago.i have the Arcadyan KVD21 Gateway. All my devices in my homework fine and I connect to the Internet on my laptop but when I try to connect to the VPN, I’m in a continuous loop. I use my T-Mobile hotspot on my phone and it connected just fine. The local T-Mobile office said there was a tower down however I don’t think that’s the issue since everything else seems to connect just fine. Anyone else with this problem or suggestions?

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7 days ago
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Donniewifi069First activity
asked in Coverage & Signal

internet troubles

Hello I have had the T-Mobile home internet for a couple months and just recently I had disconnected a couple devices including my Nintendo switch and Samsung smart TV and ever since I disconnected them I tried to reconnect and the wifi network dosent even pop up. I’ve tried resetting everything with the wifi and my devices. Just trying to see if anyone can help thank you in advance 

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7 days ago
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