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Discuss our 4G LTE & 5G networks

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  • 7,734 Replies
2367 Discussions
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chemigalFirst activity
asked in Coverage & Signal
Pixel 6 - suddenly no service

Am showing an error on the data bar (exclamation point) as of this morning.  No known changes to the device, has been working fine for a long time but suddenly today am unable to connect to the internet.  Anyone have a similar sudden change or a suggestion for a fix?

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11 months ago
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KCinNJFirst activity
asked in Coverage & Signal
Pixel 6A poor service

(7/11/23)I have had a number of Pixel phones and have been a T-Mobile customer for 11 months.  I’d like to know why my wife and I are suddenly (in the last 10 days or so) having problems with EVERYTHING:  Dropped calls, poor voice quality, difficulty answering, slow text service, spotty or non-existent bluetooth, calls cutting in and out and NO Bars!I haven’t done anything differently.  I’ve not moved.  I’ve not added any new aps.  I’ve not changed the internet coming into the house.  I’ve not readjusted my bluetooth settings.  The poor service is happening whether we are at home, on the road, or if I am with a client.These days phone carriers are a dime a dozen, and if this problem doesn’t resolve soon, I will have to change carriers.  I had been told that T-Mobile was better than this.  I’m very disappointed.

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Pillar
7 months ago
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KubbyFirst activity
asked in Coverage & Signal
Will my Xiaomi phone work with the T-mobile network ?

Hello I am preparing for a 6 month internship in San Diego for next year. I am trying to find a phone plan for my Xiaomi Note 11 (IMEI 869264060207760). From my research, it looks like it doesn't work on Verizon and AT&T networks, but should work on T-mobile's. The $40 prepaid plan with a physical SIM for $10 seems like a good match for me, the only thing that makes me doubt it is the byod checker on tmobile's website that tells me my phone is partially compatible with the network.Will I be able to use 4G in San Diego with this phone?

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syaoran
Pillar
17 days ago
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david10225First activity
asked in Coverage & Signal
OnePlus 9 Pro Calls Problem

I could sure use some help.  Intermittently, when I make calls with my OnePlus 9 Pro, the callers can’t hear me, but I can here them.  I’m frustrated because I spent 90 minutes on the phone with tmobile last week and had to pass through several layers of support before I could get someone who could help me.  I thought it was fixed, but same problem started again today.  I’m willing to try anything.  I bought my phone directly from One Plus and just moved my tmobile sim card from my old One Plus 6 to this new phone.  One additional thing is my phone and my wife’s identical phone both say they are “unknown” phones when I look on my Tmobile account.  Is there anyone who can help or can I get support without having to go through so many layers at first?

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1 year ago
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SprintcustomerLearner
asked in Coverage & Signal
Signal Booster for Sprint Clients

I used to use Sprint’s Magic Box Gen 3 as a signal booster as I live in a rural area and the reception is very poor. Since T-Mobile took over Sprint, they discontinued the Magic Box in March which left me with no signal booster at all (unless I want to spend hundreds of dollars to buy one). Whenever I asked T-Mobile, they said because I am still a Sprint client, I am not eligible to get a signal booster (the non wi-fi one since I don’t have a wi-fi router). I’ll be able to get one once T-Mobile switch my account from Sprint to T-Mobile, but they do not know when. Does anyone has any comments/suggestions? I hardly get one bar and the data reception is always poor. Every time I tried to stream any shows, it buffered every 10 minutes or so, very annoying!Thank you.

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1 year ago
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JeevesFirst activity
posted in Coverage & Signal
Miserable Connection

I’m not really looking for a discussion or a solution. I just wanted to vent my frustration. My T-Mobile service is absolutely terrible. Half the time my connection is so slow it’s unusable. When I call they re-start my modem or tell me to relocate my modem. UNACCEPTABLE. I shouldn’t have to call for them to restart my connection and I shouldn’t have to play musical chairs with my modem.There’s only one solution. CHANGE PROVIDERS. I’m in the middle of moving right now so I won’t change at the moment but at my new address I’m getting a new ISP.

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7 months ago
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ApinedaFirst activity
asked in Coverage & Signal
slow data, dropped calls, service unavailable

Start off by saying TMobile sucks.Switched from Verizon Samsung S8 to Tmobile Samsung 20 5G.1 ST WEEK.  Minor network issues, just thought it was trying to see my usage. 2nd week, went back to Costco t-mobile hub for Failed to send text messages and slow!! Speeds. The reset network settings. 4th week. Returned back to Costco for same issues. They game me new Sim cards6th week. Called t-mobile service, they said 5G doesn't work in Los Angeles, hmm. To switch to 4g.6th week. Returnwd to Costco, they said 5g works in Los Angeles. Gave me 2 new phones.7th week. Dead zones inside buildings. Dropped calls. No service calling out. At home wifi slow speeds. Kb data speeds.8th week, called t-mobile, same thing they reset network settings and said they are "pushing" keys on their side.9th week. T mobile does a factory reset, again.10th week. T.mobile says the 5g has been down.11th week. T mobile finally transfers me to Samsung service. Advise to take it to ibreakufix authorized repair shop.12th

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1 year ago
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ajeagle2First activity
asked in Coverage & Signal
slow 5G

Why is TMobile 5G so slow? The only time my S22 Ultra is even close to 4G speeds is when connected to wifi. On 5G it's worse than 2G. I've had my sim card replaced but no change. I'm sitting in the middle of Scottsdale, AZ and can't hardly get a web page to open. I miss calls and get texts hours or days later. I tried a TMobile store but they are of zero help, all they do is sell stuff. If no one at Tmobile can help fix this then I am going to switch to Verizon. None of my Verizon friends have this issue, Verizon 5G is super fast. 

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K
7 months ago
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SamKRookie
asked in Coverage & Signal
Some SMS messages not sending

I'm having an issue where SOME sms messages with URLs are not being delivered, and I'm wondering how widespread the issue is, so I'd love your help testing - just make sure you're using SMS and not iMessage / RCS. This issue is occuring within TMobile (from my Android to my wife's iPhone) as well as externally (from my Android to a Verizon iPhone and from my wife's iPhone to a Verizon Android) - iMessage and RCS are fine. I've reached out to T-Mobile tech support, and after a bunch of device specific troubleshooting didn't help (duh) it's been escalated. The following links did not go through: https://www.hyundaiusa.com/us/en/vehicles/santa-cruzhttps://www.kiaofeasthartford.com/inventory/new/kia/seltoshttps://academicjobsonline.org/ajo/Brandeis/ED/ASSTPROFThese links DID work:https://www.nytimes.com/live/2023/10/13/world/israel-news-gaza-hamas-warhttps://www.espn.com/  

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5 months ago
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nyc_1Helper Level 1
asked in Coverage & Signal
Legit? 09/22/2022 Free Apple iPhone SE for legacy 3G user

Hello all, receive an email from news@t-mobile-email.com. I went to a T-Mobile store, not authorized retailer or limited serice. And I was told this is a fake email. They never heard of it and even called a “regional operation manager”. A huge red flag for the store’s assistant manager is the “No Taxes” and one glance at the sender address. They said it was fake. I have been consistently getting email from this news@t-mobile-email.com, address with promotions, reminder to switch from 3G to 5G since June 2022.Do anyone know if this is indeed a fake email? Your iPhone SE ON US is waiting Get yours in store No taxes, fees, or plan change required 3G service has ended, and your phone has either lost service or is experiencing service interruptions and must be replaced.  All you need to do is visit your local T‑Mobile store to turn in your current phone and get iPhone SE ON US. Act now and rep

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Community Manager
1 year ago
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NikiharoFirst activity
asked in Coverage & Signal
how do i report a dead zone?

Recently moved to land o lakes FL, we have absolutely no service both call and internet even though some areas we get 3-4 bars and says LTE. I have to use our cable WIFI to make calls. We frequent Wesley chapel where the new outlet mall is off SR54 and I75 and it’s even worse. Absolutely terrible considering major roadways should have coverage especially in a high population area. About to switch to Verizon if this doesn’t get resolved soon. Why pay for a service that is useless? How can we get more coverage in this very quickly growing area?

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1 year ago
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DrewTX1First activity
posted in Coverage & Signal
roaming notification pop up

I have data roaming off, no matter if it's off or on I'm constantly getting a pop up for it. I've searched online and apparently this pop up cannot be shut off. Is a fix coming for this? It's very annoying. 

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5 months ago
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D_GSpeaker
asked in Coverage & Signal
is there some sort of way to request an area for 2G to NOT shut down?

Is there some sort of way to request an area for 2G to NOT shut down?I know T-Mobile is shutting down 2G on april 2 2024, but I work with old phones a lot and sometimes my area with LTE/5G goes to no service when it gets overloaded, while 2G stays strong since it’s not overloaded. I was wondering if there was a thing to request an area to keep 2G alive, just like how they have 3G alive in very few places still. I was wondering if my city or county or some sort of thing near me could keep 2G, and/or other peoples areas as well. I know someone who only gets signal with 2G and no other carrier can get signal, not even T-Mobile LTE or 5G. also why is 2G going away in the first place? I can’t find any info online and to me it doesn’t make sense since other places keep it up for 10+ more years

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11 months ago
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03TimesFirst activity
posted in Coverage & Signal
Internet

Why does the Internet service go off so often at night?? When you try to stream tv service and your Internet goes off randomly every night or really turns into a pain. I've had AT&T, Verizon, cricket, boost... None of them would drop Internet every week like T-Mobile does. It's not just the phones either it's the home Internet too... Really??? 

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9 months ago
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movieloverFirst activity
asked in Coverage & Signal
Regular voicemail notification not clearing after using visual voicemail

I have the same question that was asked in this thread, which was marked as "assumed resolved" but doesn't have answers. I have an LG G8. When I get a voicemail, I get two notifications: one is for visual voicemail and one is for regular voicemail. If I open the visual voicemail app and play the message, the notification for visual voicemail clears, but the notification for regular voicemail persists. I have tried syncing/refreshing the visual voicemail page, but the notification for regular voicemail persists. I have tried waiting, but the notification does not go away. The only way to get the notification for the regular voicemail to go away is to call in to the non-visual voicemail and listen to the message there as well. The phone does not permit me to block notification from the regular voicemail app or to disable the app. I prefer using visual voicemail to the call-in method. Any suggestions for how to get rid of the notification from the call-in voicemail app without listening t

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11 months ago
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Tt78sycyFirst activity
asked in Coverage & Signal
samsung S22 ultra stopped working

Does anyone have an issue with their phones after the October update? Mine will not connect to then network, drops service, does not have service for hours at a time, won't switch from cellular to Wi-Fi or Wi-Fi to cellular without me having to turn, my phone off multiple times. It was working fine until the update. All of my apps are updated and the software is the latest one. Also, my battery drains excessively fast now because it is always searching for service. places I used to have great coverage and service no longer works.

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1 month ago
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magenta5679192Rookie
asked in Coverage & Signal
Network blocking UDP?

I use mosh (https://mosh.org/) to connect to some servers and have for years, which has normally worked fine, but for the last couple of weeks it has not worked over the tmobile network at all, the UDP packets never reach their destination.I can SSH into the servers fine and run commands over SSH, but when trying to switch to mosh, which uses UDP, all UDP packets to the host are dropped and never received, while if I switch to a wireless network then they are received at the destination fine, and have tested over multiple different ISPs to different destination servers.Support are useless, as expected when it comes to asking indepth questions about networking protocols.

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1 year ago
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MrMarcinFirst activity
asked in Coverage & Signal
Email to SMS via @tmomail.net Not Working

As of Sept 11 my alarm systems stopped sending me notifications via email to sms utilizing NUMBER@tmomail.net. After some troubleshooting we have concluded that the email system is failing: Could not deliver message to the following recipient(s):Failed Recipient: NUMBER@tmomail.netReason: Remote host said: 452 4.1.0 server temporarily unavailable AUP#MXRTIs anyone else experiencing this issue? Any idea how to fix it? How to escalate it? We will be missing security/fire/medical alerts!

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magenta3394561
25 days ago
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magenta5633595First activity
published in Coverage & Signal
Cellspot

Hi All,T-Mobile Cell Spot is not working.I have comcast internet with my own motorola modem and a linksys router. I tried connecting to both (one at a time) and the result is same. The Power (1st) light is a blinking green and the (2nd) internet light is a blinking orange.I called the T-mobile support and they said they can't do much as the device is supposed to be plug and play.I called the comcast and they are not blocking any ports. I checked the modem configuration also and no ports are blocked.Can anybody give me some pointers please? I really appreciate

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7 months ago
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tulakchocoFirst activity
asked in Coverage & Signal
Coverage sucks! 100%

My daughter when to Whitewater University Zip Code 53190.Coverage sucks! we were unable to call from deferent locations!How we are suppose to talk!Rest providers do not have a problem as T-Mobile!Before I will switch my family is T-Mobile able provide better service? 

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Pillar
1 year ago
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Ercox7First activity
asked in Coverage & Signal
5g home internet problem

I've had 5g gateway for about 3 months now.  Worked great till last week.  Now only works from midnight to 7 am (100+ Mbps, .5 Mbps all other times).  I've spent hours with tech support, replaced the gateway, no joy.  The tech support response is that they are working on the tower's, no completion target just someday.  Any ideas? 

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1 year ago
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KatlynMcAvoyFirst activity
asked in Coverage & Signal
My T-Mobile data isn’t working

I have an iPhone 12 pro max (it’s on the latest IOS version) that can make and receive calls and texts, but the cellular data won’t work at all for things like Safari, social media, or any other app that requires a connection. It’s been this way for two days now, and I have done everything I can possibly think of to try and fix it. I’ve turned airplane mode and cellular data on and off (and given them time to disconnect and reconnect the cellular data), I’ve restarted my phone multiple times (and given it time to reconnect to everything), reset the network settings, taken the SIM card out and then put it back in, and also left it alone last night to see if it would fix itself, but it still won’t work. I consistently have two bars of service, and had two bars of service regularly before it started doing this, as well, and it also says T-Mobile LTE in the top right hand corner like it normally does. If you don’t try to get on anything that requires data, the phone seems perfectly normal,

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1 month ago
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sjckFirst activity
asked in Coverage & Signal
Added to Random Group Texts

Starting yesterday, I am getting a text along with 19 to 20 others that my bill has paid with a link attached.  I do not open the link.  I had this happen 3 different times.  I block all of the contacts.  It happened again today.  I am sure there will be more coming.  How do I get out of this?

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2 years ago
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wojoFirst activity
asked in Coverage & Signal
4G LTE CellSpot v2 not connecting

T-Mobile CellSpot v2 received yesterday.When first connected: Power blinking green, Internet solid green, Status blinking orange After couple hours the CellSpot rebooted itself and changed to: Power blinking green, Internet blinking orangeUDP ports 123, 500 and 4500 verified open through Test-NetConnection command, but additionally:Forwarded these ports to CellSpot, rebooted CellSpot, no change in behavior Placed CellSpot in DMZ, rebooted CellSpot, no change in behaviorDisconnected everything else from the router, rebooted the router and connected the CellSpot to the router as the only Ethernet device, powered up, again no change in behaviorFactory reset the CellSpot, the whole process repeated itself from “When first connected”I am at loss here. Is it possible that the CellSpot they send me is not authorized on T-Mobile core network? Is there a way to get to the Tech Support knowledgeable enoght to check that without waiting an hor on the phone and being transferred 3 times from agent

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1 year ago
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whatevs2020First activity
asked in Coverage & Signal
Phone cuts in and out regardless of wifi or LTE

I have a Samsung 8 with T Mobile. The phone is not damaged. Since the Covid 19 pandemic, my phone has been cutting in and out during calls, sometimes will not send text messages, and it does not seem to matter if I turn my wifi on or off, though sometimes the phone works better with the wifi off. It is very frustrating. I haven't moved, and nothing has changed...the only think I can think of is that either there are too many people in my area because they are at home during quarantine, or that T mobile's signal is crappy right now... please help? Thanks

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1 month ago
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