Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,289 Discussions
  • 6,952 Replies

2289 Discussions

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Jake777First activity
asked in Coverage & Signal

Phoenix Internet Down

Anyone else having issues connecting to the TMobile Internet on their mobile devices? Tmobile exhausted all efforts in troubleshooting my Samsung S23 Ultra. I think this maybe a large scale national issue. I can make and receive calls and texts. Only data is affected. I live in Phoenix and am an Uber driver. I drove 10 miles away and still had the same issue. I’ll come back and update once it’s fixed. Best they can do is create a support ticket. The tech support rep stated they have received several similar calls regarding a similar issue in other US markets. Hope it’s fixed soon!

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1 hour ago
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BobTucsonFirst activity
asked in Coverage & Signal

gateway placement assistance app

I have been trying to check for better placement, but the gateway that I have been using for 8 months is telling me that my address is not supported. I know they won't let me have the unlimited plan, but I pay triple to get 300gb/mo

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2 hours ago
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UnclehenryFirst activity
asked in Coverage & Signal

Unable to connect to T-Mobile network

I have a Redmi Note 12 Pro 5G phone, it worked fine until few weeks ago, I rebooted and I tried factory reset, unfortunately both are not working. Can anyone help? My phone number is 909-348-2585, IMEI is 863129067359177 / 78 

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3 hours ago
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de51ree885First activity
posted in Coverage & Signal

WORST CUSTOMER SERVICE EVER!!!!!!

I have been a T-mobile customer for over 10 years. Everytime you call, you are transferred to multiple people WHO CANT HELP YOU….they all sound like robots and dont answer your question. They just repeat the same thing over and over, Its the most frustrating experience in the world. Its pointless to ask for someone higher up or in management because they just say the exact same things and do not help whatsoever. I spent 2 hours talking to three different people and the end result is still the same. Apparently, they cant email you documentation or speak with the department for unlocking a phone because they are “never” available to take calls…. they can only make a “request” but that “request” isnt guaranteed,.. THEY MADE SURE TO TELL ME THIS OVER AND OVER. I have been a loyal customer and not one person has any empathy or consideration of your needs, I CANT WAIT TO MOVE MY SERVICE ELSEWHERE. Its hard to believe that there is not one person who can click a button to help someone. PLEASE

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7 hours ago
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HlandmanFirst activity
asked in Coverage & Signal

Connect, No Service

Our old router broke and just got a new one. Set it up and it seemed like the process went fine. Can connect to the router but says no service. Router screen says very good connection. 

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7 hours ago
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MrsKitty24Rookie
asked in Coverage & Signal

Signal cuts out and we never have more than 2 bars how can we get a better signal?

We live in a semi rural area where T-Mobile Home Internet is one of our only options. We never have more than 2 bars on our gateway, but it still works ok. However, several times a day we get interruptions where a video buffers on YouTube, Zoom meetings freeze, etc. Does any piece of equipment exist to boost the signal to our home from the closest tower, which we are told is too far to give us more than 2 bars? We tried putting all our phones on the cell signal and get them off WiFi but it didn’t make a difference. Gateway device is up high by a window on an upper floor of our home. 

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8 hours ago
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Nrw276Rookie
asked in Coverage & Signal

Insanity

I switched from AT&T to T-Mobile several years ago. During that time we have had the worst cell phone reception on earth. You are lucky to get one bar OUTSIDE and we require a cell booster on the inside. Now we are both seniors and both have major medical issues. I have contacted T-Mobile REPEATEDLY about this and in all of these years NOTHING has improved. The cell booster becomes completely useless when we have a power outage and then it takes some magical wizardry to get it back online again. But like an idiot I just keep on sending them my money every month. Real genius right here.The website: Why do away with the online chat? The robot chat is absolutely useless. You can’t email, you can’t chat, but what you can do is call a number that a ROBOT answers and you will be put in que for so long that you just eventually hang up. If you are lucky enough for an actual person to answer you will then be repeatedly transferred until you are just disconnected. Family, friends, doctors, n

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Community Manager
9 hours ago
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longattsFirst activity
asked in Coverage & Signal

Roaming in 5g extended range

Per the coverage map I am in 5G Extended Range but my phone shows Roaming.  Why is that?

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10 hours ago
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RPAHelper Level 1
asked in Coverage & Signal

New Service for Home Internet Users

https://tmo.report/2024/04/uh-oh-t-mobile-will-now-enforce-home-internet-address-eligibility/So from what I can see here and read elsewhere, this will help current customer that signed up the right proper way. It will then flag those guys that bought the Gateway at the local TMO stores and the reps faked the address to get the service for that customer. Now these users are not officially supported but now using the Tower due to fake locations. Overloading the system and legit customers affected. I say it's a great idea.

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10 hours ago
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David BFirst activity
posted in Coverage & Signal

T-Mobile doesn't seem to care about existing customers

I have had T-Mobile for cell service and home internet for almost a year and have been very happy with them to the point of bragging about them to other people.On Tuesday March 7th I was experiencing intermittent signal on my cell phone and no signal at all on my home internet. After talking with T-Mobile technicians I was told there was an outage in the area and that it would be fixed the next day, Wednesday.I called back again on Wednesday, because I still had little to no signal. I was told was told that the outage was fixed and they were working on positioning. They told me they would call me back.On Thursday they had never called me back so I called again. This time I was told that they had repositioned the tower so it was no longer pointing toward my house and that nothing could be done about it. The technician also told me that I may want to look into a different carrier.

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11 hours ago
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FosburyFlopFoneFirst activity
asked in Coverage & Signal

ipads not connecting to home internet

I have a 2nd gen and a bit later (2012?) Ipad that have been working fine when connects via WiFi to at&t.However, 2 weeks ago I moved and set up T-Mobile home internet. All my other devices have connected with no issue. A 2013 MacBook Air connected with no issue. The iPads are unable to connect, despite resetting network settings, unplugging modem, etc. The passwords are for sure correct and the devices are able to connect to public networks so not a wholesale WiFi issue on their end. I appreciate any suggestions.  

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13 hours ago
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Andres AngelFirst activity
posted in Coverage & Signal

Very slow in strraming, always buffering

bufferin

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19 hours ago
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YogaOldieFirst activity
asked in Coverage & Signal

Can't Place T-Mobile Calls--Help!

Never had this before-when I try to make a call a message comes up on my phone saying I am not connected to a network and I can only make emergency calls.  The bars are between two and three--but I haven’t had this problem before even when the number of bars was low.

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1 day ago
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GB45First activity
asked in Coverage & Signal

how to leave a good customer service review?

I am hoping to leave a review about some excellent service I received. I thought a survey would begin after the call, but it never came. Is there a way for me to leave a positive review for an employee if they provided me with their name@T-Mobile?

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1 day ago
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janetschLearner
asked in Coverage & Signal

Why am I shown in the wrong location?

I’ve spoken with T-mobile support several times about this issue and the last tec support guy said it’s due to the location of their towers but noone else around here is having the issue.My location is in another state and it’s bothersome when my bank sends me emails asking if it was me who just accessed my account. There are others who will do the same. And when I search for something, it brings up the wrong state. Google has me in the right location. This has to be a issue with my router. I hope to get this resolved this time and if not, I will be changing serversAdditionally, my laptop says it can’t connect to gateway! What’s this?  

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1 day ago
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nhulightFirst activity
posted in Coverage & Signal

internet from 100mpbs to 3mbps.

I have business internet to run credit and watching only 1 TV.  The first month running smoothly more than 100mbps.  Since last week it have been slow down from 3mbps down to point (.)15mbps.  Barely able to watch TV and struggle to run credit card.  Call them up and even upgrade and replace 2 different gateway and still crappy speed.  Do we get partially refund or any fix to this before I go back to xfinity?  Tmobile is so unreliable for business and if this doesn't fix soon then how can I recommend to my other business friends?.

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1 day ago
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Snake333First activity
posted in Coverage & Signal

T Home Internet Bad to Worse, now Gone

I've been with TMobile 15 years. Got Home Internet as soon as available.in my area. Not rural, but not urban here either. CSupport told me I can possibly connect to 4 towers with 5g from my location. My speeds have never been over 30 MPs, but ditching my cable company was huge, so I've suffered along. Speeds went down to 10 MPs last week and a ticket was filed. Back story… 3 months ago I had connection issues. But WOW! I was connecting to N41 band 5g and speeds over 100 MPs! Thus is it I thought. Well that connection was never stable. Dropped out every 15 min. Back to TM CService and got stability, @ 20-30 MPs back in the N71 band.  It's coming...it's coming I kept telling myself.  OK back to last week… CS explaining my slow speeds… this AM I had speeds below 6mps. I work from home. Can't connect to company servers… 2 hr. With CS. Just got a call back.  T-M is no longer going to support Home Internet on 5g with the towers I have been connecting to for the last 6 months!  No notice no n

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1 day ago
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LadyskeeterFirst activity
asked in Coverage & Signal

Phone say server unavailable

When I go to make a call it says my server is unavailable on my phone. I have full bars but can't make calls and if I get a call or it goes thru it drop it within a second. Or they can’t hear me answer the phone. When I went to the local T-Mobile store they said it was do to the cell towers. But this is going on 2 weeks. Have tried calling support but it drops the call before the automated gets to where I can say anything. Any ideals as to how I can get thru to them, I don’t have access to another phone. I am not downloadin an App to my computer.

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1 day ago
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Jaime0wrightFirst activity
posted in Coverage & Signal

í cant manage my devices on the t-mobile or t-life app for the internet.

I have had T-Mobile home internet for about 2 years now. When I log into the T-Mobile app or the t-Life app I am supposed to be able to manage all my devices that are connected to my home internet but I cannot. It shows that I am connected to the Wi-Fi but it says I have no active devices when I know I do. I have a good signal but I am constantly being kicked off and losing my connection. But even when I do have a good signal and it shows that I'm connected it's still showing me that I have no devices

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2 days ago
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milano8747First activity
asked in Coverage & Signal

Fantom VPM?

I have Paramount+ installed on ROKU connected to TMOBILE internet.All in a sudden I was not able to see any content as it appears that Paramount + has found a VPN.I did not install any VPN and on all ROKU receivers, iPhones and iPad I am not able to see Parampount + content. I can see only the ads during the interruption of sporting events.Any clue on how I can proceed?

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2 days ago
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Alikat116First activity
asked in Coverage & Signal

Work VPN stopped connecting

I have been connecting to my work VPN USAF VPN Client with no issues Up until two weeks ago.i have the Arcadyan KVD21 Gateway. All my devices in my homework fine and I connect to the Internet on my laptop but when I try to connect to the VPN, I’m in a continuous loop. I use my T-Mobile hotspot on my phone and it connected just fine. The local T-Mobile office said there was a tower down however I don’t think that’s the issue since everything else seems to connect just fine. Anyone else with this problem or suggestions?

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2 days ago
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Donniewifi069First activity
asked in Coverage & Signal

internet troubles

Hello I have had the T-Mobile home internet for a couple months and just recently I had disconnected a couple devices including my Nintendo switch and Samsung smart TV and ever since I disconnected them I tried to reconnect and the wifi network dosent even pop up. I’ve tried resetting everything with the wifi and my devices. Just trying to see if anyone can help thank you in advance 

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2 days ago
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SonyNovice
asked in Coverage & Signal

www.lankaweb.com is blocked by T-mobile

For nearly two weeks or more, I have been unable to open www.lankaweb.com.I connected my computer to a friend’s Wi-Fi, who has an AT&T account, and I could easily access www.lankaweb.com.Therefore, this seems to be a T-Mobile issue. Could you please unblock this website if it is blocked? Thank you.Sony.

0
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2 days ago
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katmirwalFirst activity
asked in Coverage & Signal

T-Mobile Message "The phone that you are using does not allow outgoing calls."

After changing a few settings on my T-mobile plan (unblocking Spam), I cannot call out of my iPhone. The message that I hear is "The phone that you are using does not allow outgoing calls." The message that people here when they try to call me is, “At the subscriber’s request, they do not allow incoming calls.” Yes, I have rebooted my phone. Yes, my bill is up-to-date. I cannot call out using Wi-Fi calling either. I can text. My son, also on my account, is having no issue; he also has an iPhone. Anyone have a solution? I rechecked the setting that I change on the website earlier and nothing looks strange.

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2 days ago
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Kboise2First activity
posted in Coverage & Signal

cant access T-mobile server now

For unknown reasons now my T-mobile server does not come up to access on my home PC. It was fine a week ago but now it does not come up. It recognizes others servers and takes a Hotspot I have but just not my T-mobile server

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3 days ago
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