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Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,370 Discussions
  • 7,738 Replies
2370 Discussions
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ewilleFirst activity
asked in Coverage & Signal
Cellspot - Register Address of Use - Can't Find?

I recently moved and took my Cellspot with me.  I got text messages that I needed to provide my new address - or lose coverage.  I called 3 times to report my new address, kept getting messages and now lost coverage.I try to update the location online - and am using the instructions - https://www.t-mobile.com/support/coverage/4g-lte-cellspot-setup-and-help#addressRegister the address of useThe 4G LTE CellSpot has to check its location when it sets up. If you need to register or update the address of use, follow these steps:Go to: https://my.t-mobile.com/home.html​ Sign in with your T-Mobile account. Select Profile in the upper right. Select Coverage devices in the bottom left. In the "Customer device use address box," select Edit. Update the address information. Select Save.I can’t find Coverage Devices. How can I update the address of use for my cellspot and regain functionality?

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1 hour ago
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RpatyanFirst activity
asked in Coverage & Signal
when I try to do urgent delivery, it says service temporarily unavailable can you please help

I was calling one of my friends who hasn’t responded in a while. I called them. They sent a voicemail because they hadn’t responded for a few days. I decided OK you know what I’ll just do urgent delivery when I clicked The number two on the dial pad it said message sent then said service temporarily unavailable. Has anyone had the same issue because I’m trying to find out what has happened so if anyone has the same problem, please post about it too 

0
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5 hours ago
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Juanak59First activity
asked in Coverage & Signal
Cannot send text messages sporadically; texts are received without issue

I have a Motorola Moto G Power 5G 2023.I sporadically cannot send text messages to anyone, including people in my contact list. This happens regardless of the text message app I’m using (Google, Verizon Message+, etc.). This has been happening since I switched my service to T-Mobile in October 2023, and I’m getting ready to find another carrier if this cannot be resolved.I attempt to send the message, and see an icon at the side that reads “Failed”. I’m given the option to try again, cancel, or delete the message.This issue will pop up every couple of weeks, and last for sometimes two or three days. Usually, it’s a problem for 12-24 hours.I’m beyond frustrated with this problem. I have cleared the app cache, restarted the phone to no avail.How is T-Mobile going to fix this?

2
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8 hours ago
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addu45First activity
asked in Coverage & Signal
T-Mobile Call Forwarding Settings Issue

Hi T-Mobile Community,I’m experiencing an issue with my iPhone related to call forwarding settings and was hoping to get some assistance. I’ve checked the settings on my device and even reset my network settings, but the problem persists. I’ve also made sure that my iPhone’s software is up to date.To get a better understanding of how to handle this, I’m looking for advice on how to ensure there are no lingering issues with call forwarding or related settings on my T-Mobile account.Additionally, I recently came across some information on mobile service plans and related issues on my website, mobilespackages.in. If anyone has insights or suggestions that could help address my problem or if you have similar experiences, I’d appreciate any guidance you can provide.Thank you!

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10 hours ago
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chimichangaFirst activity
posted in Coverage & Signal
diminished data speeds and dropped calls

My service quality has deteriorated in the last month. I no longer get 5G and calls get dropped daily. Each call to customer service ends without resolution. I'm in the market to replace my two lines. Who is looking to switch carriers and what deals are looking attractive?

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1 day ago
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MmdtamerNovice
asked in Coverage & Signal
i want to unlock my iphone 12

Now.i’m in Egypt and I can’t use Egyptian mobile companiesi I want to unlocked my mobile please 

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syaoran
Pillar
1 day ago
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vrose77First activity
asked in Coverage & Signal
Trying to leave review for great customer service

I am trying to leave a review for outstanding customer service from @arnold and @CorinthiaThey both went above and beyond and handle all my questions and concerns

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1 day ago
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LionkingsmomFirst activity
asked in Coverage & Signal
dropped calls and fading

For about 3 mos or more now our phones calls keep dropping and my internet is sometimes slow. I made a complaint a month ago on the t mobile app. I tried it again but it seems to not respond at all to anything, just says “hi” with t mobile in pink title at the top. My location is Charlotte MI. We stopped in at a T-Mobile store last week and she pulled up something to help her inquire about our location and said that it shows our location’s tower to be slow, that there has been trouble with it. I am not kidding when I say we’re dropping calls and sometimes it doesn’t even go through. I’ve had important calls drop and some of them that can hardly hear me so I have to yell. Drs office, the police station, my husbands work and when he calls me on his cell from any location. This is completely nuts and uncalled for. The price we pay for these services and this crap happens? We came from Metro and we never had any issues of dropped calls. I want to go back but we’re locked in a contract now

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2 days ago
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JazellaNovice
posted in Coverage & Signal
bad internet

What the hell I can get spectrum for 29.99 and I pay OVER 60.00 and my internet sucks!!

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2 days ago
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InsaneKatWenchFirst activity
asked in Coverage & Signal
Can we Talk Straight?

I drafted the following to paste into a chat with support but haven't been able to get thru to anyone. I am just going to paste it here to represent my plea for help. Basically is there a device TMobile will give me free ..Hello In my house the place we use our phones 98% of the time is in the living room. This is very frustrating because TMobile reception is acceptable in every other room but horrendous in the living room. Are there any fixes for this? A hotspot? A signal booster? Or anything? I have 3 lines with TMobile and have been a loyal subscriber for many years. I am extremely close to switching to another provider. My son has Straight Talk and NEVER has any reception issues. One would think that living right in the exact middle of California's capital, there would be no problem with TMobile reception. Can you help me by providing a solution for service inadequacies in this situation? 

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2 days ago
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rjephdFirst activity
asked in Coverage & Signal
Mobile hotspot not displaying

Been trying to activate my mobile hotspot on a Galaxy Flip 3. I have the T mobile account with hotspot usage available. I have turned off the battery saver, flipped the airplane mode on/off, updated all files, activated the hotspot, added it to the networks, etc. Short of swinging a chicken over my head I think I covered all the bases. Still the hot spot does not appear on my listing of wifi networks. What am I missing?

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2 days ago
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Gamers14First activity
asked in Coverage & Signal
Confused - Incoming or Outgoing

My phone records are showing outgoing calls as incoming. Can someone explain? 

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2 days ago
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AmhuizarNovice
asked in Coverage & Signal
T-Mobile app no longer allows me to login with my fingerprint

For the last few days I have been unable to use my fingerprint to login to the T-Mobile app. If I try selecting log in with your fingerprint I get a popup telling me to enter my phone number and password. Is anyone else having this problem? I tried checking my settings but I can't find anything allowing me to adjust login preferences 

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2 days ago
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GB45First activity
asked in Coverage & Signal
how to leave a good customer service review?

I am hoping to leave a review about some excellent service I received. I thought a survey would begin after the call, but it never came. Is there a way for me to leave a positive review for an employee if they provided me with their name@T-Mobile?

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3 days ago
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JustfedupRookie
asked in Coverage & Signal
Paying for service and recieving None

I've had TMobile wireless for over a year now and the service is a JOKE. I'm so fed up at this point as you can tell by my username but needed to share my experience with other customers and people considering signing up for TMobile.When I first signed up in store for 2 wireless lines and got the 3rd one free I was under the impression I was making a good decision. The associate had all my information including home address which is also my work address(work from home) and guaranteed that the service in my area would be great. Every single day I get the No Service prompt; 'Emergency calls only', I get dropped calls, I get texts not sent nor received, apps that will not load, internet that will not load. 5G will appear for a brief second before I go to make a call or send a text and then dissappear immediately and change to 4G LTE with 1 or 2 bars. I constantly see the 🚫 symbol stating I have absolutely no service. I play the game of turning my wifi off and back on to maybe get a signa

1
J
4 days ago
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Des910Novice
asked in Coverage & Signal
no internet

why when i try to connect my smart tv to the wifi, it says no internet but my other tv and my phone are connected?

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4 days ago
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DeiaRookie
posted in Coverage & Signal
IMEI blocked

Good afternoon! I'm from BRAZIL, and my device is blocked for its use here. I was robbed and recovered the device. However, the device is Brazilian, never left the country and it says that my IMEI was blocked by your company. I would like some feedback as soon as possible! My contacts are: Deiaamaro699@gmail.com/ Phone: 21993421905 / The IMEI is 357143267842646

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gramps28
Pillar
5 days ago
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nebantonFirst activity
asked in Coverage & Signal
Is there Coverage over the Atlantic Ocean

Going on a transatlantic voyage from Brooklyn to Southampton England.  Is there any coverage after I leave the coast?

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5 days ago
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Tfarling69First activity
asked in Coverage & Signal
5G Gateway

I lost power yesterday for 60 seconds. Since then I have no WiFi on my 5G gateway device. I have reset it and unplugged it a million times. My tv allows me to connect but the says it’s not connected to WiFi. The gateway says it has a strong signal and then shows an error message and states it’s not connected to WiFi. I’m ready to throw it out a window! Anyone have any tips 

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5 days ago
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nebantonFirst activity
asked in Coverage & Signal
Coverage over the Atlantic Ocean

Going on a transatlantic voyage from Brooklyn to Southampton England.  Is there any coverage after I leave the coast?

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6 days ago
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bjdavis2731First activity
asked in Coverage & Signal
Home internet error message code Lan003

I keep seeing the message..cannot conn3ct with an Error code of Lan003. Internet seems to be working so what is the error. 

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6 days ago
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BrianFtCFirst activity
posted in Coverage & Signal
some text messages are not immediately received and delayed by hours up to days

There appears to be a network store and forward message transmission delay occurring frequently with text messages.  Several of my contacts I frequently text with will send me text messages that will not hit my inbox for many hours up to days later.  It’s like they’re caught in some buffer that stores them and sends them all at once as several blocks appear in a second, time date stamped several hours to days earlier.  My physical location doesn't change so I doubt the problem is on my end however my phone is of the type you cant take the battery out of so who knows what’s running on it.  This issue never happened with my services before T-Mobile to where I have ever noticed it like I do now.   

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6 days ago
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mvincent1102First activity
asked in Coverage & Signal
Texting issues when connected to WiFi

I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my Girlfriend, her Mom, and her Daughter all having the exact same issues when on WiFi. This includes 4 different phones, 3 different Samsung models and an iPhone. All T-Mobile devices. This issue seems to only be with text messaging. No issues with calls or any type of Data or internet related App. Just sending and receiving text messages.I called support last week because I was certain this was a known issue for many people, but was told it was not. I went through all the trouble shooting steps with the team and nothing they could do seemed to fix the issue. I cleared my cache, checked my data to ensure it was all setup correctly, I'm even now using a brand new Note 9 and still having the same issues. When I called originally I was using my s7 Edge.I've taken a few photos where you can see the

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7 days ago
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CalprFirst activity
asked in Coverage & Signal
Coverage in Mccook..

Is there now coverage in Mccook, NE?A couple of months ago my daughter’s service was discontinued by T-Mobile due to too much roaming. This was after an agent informed me that there was good coverage in her area. Because of this information I purchased an upgraded cellular. Shortly after the purchasing of this new cellphone, I was informed that my daughter’s service would be discontinued because of roaming.As you can see from the coverage map below, it shows that there is 5G service in the area. It is very misleading.

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7 days ago
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MisterKayFirst activity
asked in Coverage & Signal
Coverage Map

Your map clearly show 5G coverage where I spent the day Saturday yet I had 0 bars, no service whatsoever. Also, 4 other guys that were with me that had T-Mobile also had 0 bars, no service whatsoever, and we all had different devices. All the other guys I spoke to said once they are out of highly populated areas they often get poor or no service. Please stop lying in your coverage map. Regardless, I’m done with your false claims and after my 2-year period I will be dropping T-Mobile coverage like yesterday’s trash. You’re service may be the least expensive of the big carriers but you consistently lie. Even at my house that shows clearly in 5G UC zone I have one maybe two bars of LTE. Your shenanigans not only lost you a customer but an advocate. I will never advocate for your service because you’ve done nothing to remedy the situation except to make false promises. 

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7 days ago
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