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Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,414 Discussions
  • 7,852 Replies
2414 Discussions
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itskateFirst activity
asked in Coverage & Signal
Motorolla 5G not receive calls

My device: moto g stylus 5G (2022)I have been having a problem with my new Tmobile phone which can't receive incoming calls from other Tmobile lines nor from other phone services. I have done a warranty exchange, changed a new SIM card, and called 611 for four times to troubleshoot over the phone. None of the steps above resolve the problem. When I call the phone that has the problem, it automatically routes to the voice message, even when I have the phone turned on and sit next to the incoming call device, it still does not receive the phone call.I use this phone for work, and my supervisor is very angry that he can't contact me when needed because, again, it will route to the voice message and I do not receive any missed calls. What if there is an emergency and my family can't contact me?Can you please help me with this? I am paying a lot for the service, but I am on the brink of job loss because I can't communicate with my supervisor in a timely manner because my Tmobile doesn't rec

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16 days ago
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janetschLearner
asked in Coverage & Signal
Why am I shown in the wrong location?

I’ve spoken with T-mobile support several times about this issue and the last tec support guy said it’s due to the location of their towers but noone else around here is having the issue.My location is in another state and it’s bothersome when my bank sends me emails asking if it was me who just accessed my account. There are others who will do the same. And when I search for something, it brings up the wrong state. Google has me in the right location. This has to be a issue with my router. I hope to get this resolved this time and if not, I will be changing serversAdditionally, my laptop says it can’t connect to gateway! What’s this?  

12
H
16 days ago
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janetschLearner
asked in Coverage & Signal
location issue

My location on my android phone and chromebook are Minnesota. 

10
syaoran
Pillar
18 days ago
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DrewTX1First activity
posted in Coverage & Signal
roaming notification pop up

I have data roaming off, no matter if it's off or on I'm constantly getting a pop up for it. I've searched online and apparently this pop up cannot be shut off. Is a fix coming for this? It's very annoying. 

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18 days ago
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Johnnyb777First activity
asked in Coverage & Signal
MCAFEE VPN on t mobile

Does anyone have any problems using McCaffey VPN on T-Mobile‘s net work

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19 days ago
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Marco250Novice
asked in Coverage & Signal
If I have the $15 Connect by TMO 5GB prepaid and my next pay is on 08/05/2024, Can I change to the $50 unlimited plan for only 1 month (to use this plan in August 2024) and then change back to the $15 plan? Will there be any extra changes?

If I have the $15 Connect by TMO 5GB prepaid and my next pay is on 08/05/2024, Can I change to the $50 unlimited plan for only 1 month (to use this plan in August 2024) and then change back to the $15 plan? Will there be any extra changes?Please tell me If I can change it without problems :)

2
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21 days ago
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lar1964First activity
asked in Coverage & Signal
Internet promotion

I signed up for T-Mobile internet a week ago and I can’t remember how to apply for the promotion.   

2
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21 days ago
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HazemomFirst activity
asked in Coverage & Signal
antenna for 5G Gateway NOK 5G21

 Is there an antenna that can be attached to 5G Gateway  NOK 5G21, home internet for better service?

0
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22 days ago
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hootie318Novice
asked in Coverage & Signal
Travel to the Bahamas

I will be traveling to the Bahamas, not a cruise. Will I have to get international add-ons? Can I use WiFi calling from the resorts WiFi? 

0
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22 days ago
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PV1NNYFirst activity
asked in Coverage & Signal
PlayStation Remote Play ios app

Sony just updated their Remote play app which enables a user the ability to log into your console over a mobile network. When I try to connect via LTE on my XS Max, I get an error. When I check my NAT type through the app on the mobile network, it returns an error failed. I think this is the problem and would really like to get this resolved. The error code is 8801e209. 

35
syaoran
Pillar
22 days ago
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lowilliHelper Level 1
asked in Coverage & Signal
HP printer not connecting to replacement 5G Internet Gateway

I just replaced my TMO Gateway with an updated 5G router. Now my printer and one of my Dell laptops won’t connect to the network. The printer provided a status sheet that indicated possible MAC address filtering. How do I log into the gateway? How do I find the MAC filter settings?thanksLo

2
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22 days ago
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migsmoralesFirst activity
asked in Coverage & Signal
good morning

any is 929 370 1633 !!???

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23 days ago
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Fit2tide64First activity
asked in Coverage & Signal
get $200 back via Virtual Prepaid Mastercard® within 12 weeks.

Did anyone else get this offer and took advantage of and still. Received any visa card or. Seen it. Been deducted from billCongrats! You’re eligible for T-Mobile 5G Home Internet. Sign up online today & get $200 back via Virtual Prepaid Mastercard® within 12 weeks. Supplies are limited, get started now.

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23 days ago
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melissawilliNovice
asked in Coverage & Signal
Help! Just switched from Verizon now no cell service with TMobile

Ported over 3 numbers today - mine is still tied to Verizon somehow even though the rep on the phone ported over all 3 numbers. Gah! Can’t make calls or send messages. Any tips? Thank you!

0
M
23 days ago
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grizzlybunnyNovice
asked in Coverage & Signal
hotspot data across accounts

is hotspot data per line or across all lines?

0
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23 days ago
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spark81683First activity
asked in Coverage & Signal
Text Message "Not sent. Tap to try Again"

I frequently get the following error message when sending text message:“Not sent. Tap to try Again”. This happens WAY TOO often and is super frustrating.  I have tried to restart my phone and power cycle with no resolution. Sometimes it can take a couple of hours and multiple “taps” to finally get the message to send. This never happened until I got a new Motorola Edge 2022 phone a few months ago. Any help would be greatly appreciated!

15
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24 days ago
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Stephen1978First activity
posted in Coverage & Signal
Home Internet 28586

My home internet is suddenly lagging. I have turned it off and back on, unplug the power cable for 30 seconds, and reconfigured my settings, but nothing seems to be working.

2
J
24 days ago
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AlshammariFirst activity
posted in Coverage & Signal
Rude customer agent

Windall J is very rude customer agent.All i asked was why is my bill over 900$ very very bad agent, this person should be removed.

2
J
24 days ago
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Wrightr441480First activity
asked in Coverage & Signal
my number

It's been over a week. And still have yet to use my number ending in 1051.I have called numerous of times . Gone to the store. Talk to custo.er support and tech. Ticketed numbers have been made and still I have yet to use my number. When all it was suppose to be is a phone change. Now I'm losing money,because someone on call team did something to my line. My customers are hearing check the number and try your call again. I NEED MY NUMBER BACK ON AND WORKING ASAP. THIS IS MY WORK NUMBER!! IM LOSING MONEY BEHIND THIS!!! BUT YALLWILL MAKE SURE YOU TAKE YOUR BILL MONEY OUT AND IM STILL CANT USE MY PHONE!!!                JASON WRIGHT

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24 days ago
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TOusbackNovice
asked in Coverage & Signal
Awful - BIAT AND SWITCH!

DO NOT SIGN UP FOR T MOBILE!  Bait and Switch.  The hours and hours on horrible customer service to get no where.  Promised service at $35 per line.  Credit for trade in.  Now $55 per line, they have my phone and nothing I can do.  Will not honor $35 even with recorded call stating $35.STAY FAR AWAY!

1
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24 days ago
doctorstrange
doctorstrangeFirst activity
posted in Coverage & Signal
I only get 2 or one bar of service

I only get 2 bars of service, and 2 bars is the highest it’ll go. I paid for another month not too long ago, and it still doesn’t go past 2. I’ve tried everything from restarting to re-inserting the sim card again. I really don’t want to think I paid $50 just for 1-2 bars. Is there anything else I can do to get my data to reach 4 bars again?  My phone model is the iPhone XS Max. 

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J
24 days ago
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MisterKayFirst activity
asked in Coverage & Signal
Coverage Map

Your map clearly show 5G coverage where I spent the day Saturday yet I had 0 bars, no service whatsoever. Also, 4 other guys that were with me that had T-Mobile also had 0 bars, no service whatsoever, and we all had different devices. All the other guys I spoke to said once they are out of highly populated areas they often get poor or no service. Please stop lying in your coverage map. Regardless, I’m done with your false claims and after my 2-year period I will be dropping T-Mobile coverage like yesterday’s trash. You’re service may be the least expensive of the big carriers but you consistently lie. Even at my house that shows clearly in 5G UC zone I have one maybe two bars of LTE. Your shenanigans not only lost you a customer but an advocate. I will never advocate for your service because you’ve done nothing to remedy the situation except to make false promises. 

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24 days ago
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BrianFtCFirst activity
posted in Coverage & Signal
some text messages are not immediately received and delayed by hours up to days

There appears to be a network store and forward message transmission delay occurring frequently with text messages.  Several of my contacts I frequently text with will send me text messages that will not hit my inbox for many hours up to days later.  It’s like they’re caught in some buffer that stores them and sends them all at once as several blocks appear in a second, time date stamped several hours to days earlier.  My physical location doesn't change so I doubt the problem is on my end however my phone is of the type you cant take the battery out of so who knows what’s running on it.  This issue never happened with my services before T-Mobile to where I have ever noticed it like I do now.   

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24 days ago
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JazellaNovice
posted in Coverage & Signal
bad internet

What the hell I can get spectrum for 29.99 and I pay OVER 60.00 and my internet sucks!!

2
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24 days ago
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LionkingsmomFirst activity
asked in Coverage & Signal
dropped calls and fading

For about 3 mos or more now our phones calls keep dropping and my internet is sometimes slow. I made a complaint a month ago on the t mobile app. I tried it again but it seems to not respond at all to anything, just says “hi” with t mobile in pink title at the top. My location is Charlotte MI. We stopped in at a T-Mobile store last week and she pulled up something to help her inquire about our location and said that it shows our location’s tower to be slow, that there has been trouble with it. I am not kidding when I say we’re dropping calls and sometimes it doesn’t even go through. I’ve had important calls drop and some of them that can hardly hear me so I have to yell. Drs office, the police station, my husbands work and when he calls me on his cell from any location. This is completely nuts and uncalled for. The price we pay for these services and this crap happens? We came from Metro and we never had any issues of dropped calls. I want to go back but we’re locked in a contract now

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24 days ago
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