Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,036 Discussions
  • 7,017 Replies

2036 Discussions

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longattsFirst activity
asked in Coverage & Signal

Roaming in 5g extended range

Per the coverage map I am in 5G Extended Range but my phone shows Roaming.  Why is that?

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9 days ago
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David BFirst activity
posted in Coverage & Signal

T-Mobile doesn't seem to care about existing customers

I have had T-Mobile for cell service and home internet for almost a year and have been very happy with them to the point of bragging about them to other people.On Tuesday March 7th I was experiencing intermittent signal on my cell phone and no signal at all on my home internet. After talking with T-Mobile technicians I was told there was an outage in the area and that it would be fixed the next day, Wednesday.I called back again on Wednesday, because I still had little to no signal. I was told was told that the outage was fixed and they were working on positioning. They told me they would call me back.On Thursday they had never called me back so I called again. This time I was told that they had repositioned the tower so it was no longer pointing toward my house and that nothing could be done about it. The technician also told me that I may want to look into a different carrier.

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9 days ago
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FosburyFlopFoneFirst activity
asked in Coverage & Signal

ipads not connecting to home internet

I have a 2nd gen and a bit later (2012?) Ipad that have been working fine when connects via WiFi to at&t.However, 2 weeks ago I moved and set up T-Mobile home internet. All my other devices have connected with no issue. A 2013 MacBook Air connected with no issue. The iPads are unable to connect, despite resetting network settings, unplugging modem, etc. The passwords are for sure correct and the devices are able to connect to public networks so not a wholesale WiFi issue on their end. I appreciate any suggestions.  

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9 days ago
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Andres AngelFirst activity
posted in Coverage & Signal

Very slow in strraming, always buffering

bufferin

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9 days ago
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YogaOldieHelper Level 1
asked in Coverage & Signal

Can't Place T-Mobile Calls--Help!

Never had this before-when I try to make a call a message comes up on my phone saying I am not connected to a network and I can only make emergency calls.  The bars are between two and three--but I haven’t had this problem before even when the number of bars was low.

2
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10 days ago
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janetschLearner
asked in Coverage & Signal

Why am I shown in the wrong location?

I’ve spoken with T-mobile support several times about this issue and the last tec support guy said it’s due to the location of their towers but noone else around here is having the issue.My location is in another state and it’s bothersome when my bank sends me emails asking if it was me who just accessed my account. There are others who will do the same. And when I search for something, it brings up the wrong state. Google has me in the right location. This has to be a issue with my router. I hope to get this resolved this time and if not, I will be changing serversAdditionally, my laptop says it can’t connect to gateway! What’s this?  

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10 days ago
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nhulightFirst activity
posted in Coverage & Signal

internet from 100mpbs to 3mbps.

I have business internet to run credit and watching only 1 TV.  The first month running smoothly more than 100mbps.  Since last week it have been slow down from 3mbps down to point (.)15mbps.  Barely able to watch TV and struggle to run credit card.  Call them up and even upgrade and replace 2 different gateway and still crappy speed.  Do we get partially refund or any fix to this before I go back to xfinity?  Tmobile is so unreliable for business and if this doesn't fix soon then how can I recommend to my other business friends?.

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10 days ago
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Snake333First activity
posted in Coverage & Signal

T Home Internet Bad to Worse, now Gone

I've been with TMobile 15 years. Got Home Internet as soon as available.in my area. Not rural, but not urban here either. CSupport told me I can possibly connect to 4 towers with 5g from my location. My speeds have never been over 30 MPs, but ditching my cable company was huge, so I've suffered along. Speeds went down to 10 MPs last week and a ticket was filed. Back story… 3 months ago I had connection issues. But WOW! I was connecting to N41 band 5g and speeds over 100 MPs! Thus is it I thought. Well that connection was never stable. Dropped out every 15 min. Back to TM CService and got stability, @ 20-30 MPs back in the N71 band.  It's coming...it's coming I kept telling myself.  OK back to last week… CS explaining my slow speeds… this AM I had speeds below 6mps. I work from home. Can't connect to company servers… 2 hr. With CS. Just got a call back.  T-M is no longer going to support Home Internet on 5g with the towers I have been connecting to for the last 6 months!  No notice no n

2
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10 days ago
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LadyskeeterHelper Level 1
asked in Coverage & Signal

Phone say server unavailable

When I go to make a call it says my server is unavailable on my phone. I have full bars but can't make calls and if I get a call or it goes thru it drop it within a second. Or they can’t hear me answer the phone. When I went to the local T-Mobile store they said it was do to the cell towers. But this is going on 2 weeks. Have tried calling support but it drops the call before the automated gets to where I can say anything. Any ideals as to how I can get thru to them, I don’t have access to another phone. I am not downloadin an App to my computer.

2
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10 days ago
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Jaime0wrightFirst activity
posted in Coverage & Signal

í cant manage my devices on the t-mobile or t-life app for the internet.

I have had T-Mobile home internet for about 2 years now. When I log into the T-Mobile app or the t-Life app I am supposed to be able to manage all my devices that are connected to my home internet but I cannot. It shows that I am connected to the Wi-Fi but it says I have no active devices when I know I do. I have a good signal but I am constantly being kicked off and losing my connection. But even when I do have a good signal and it shows that I'm connected it's still showing me that I have no devices

0
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11 days ago
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milano8747First activity
asked in Coverage & Signal

Fantom VPM?

I have Paramount+ installed on ROKU connected to TMOBILE internet.All in a sudden I was not able to see any content as it appears that Paramount + has found a VPN.I did not install any VPN and on all ROKU receivers, iPhones and iPad I am not able to see Parampount + content. I can see only the ads during the interruption of sporting events.Any clue on how I can proceed?

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11 days ago
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Alikat116First activity
asked in Coverage & Signal

Work VPN stopped connecting

I have been connecting to my work VPN USAF VPN Client with no issues Up until two weeks ago.i have the Arcadyan KVD21 Gateway. All my devices in my homework fine and I connect to the Internet on my laptop but when I try to connect to the VPN, I’m in a continuous loop. I use my T-Mobile hotspot on my phone and it connected just fine. The local T-Mobile office said there was a tower down however I don’t think that’s the issue since everything else seems to connect just fine. Anyone else with this problem or suggestions?

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11 days ago
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Donniewifi069First activity
asked in Coverage & Signal

internet troubles

Hello I have had the T-Mobile home internet for a couple months and just recently I had disconnected a couple devices including my Nintendo switch and Samsung smart TV and ever since I disconnected them I tried to reconnect and the wifi network dosent even pop up. I’ve tried resetting everything with the wifi and my devices. Just trying to see if anyone can help thank you in advance 

0
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11 days ago
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SonyNovice
asked in Coverage & Signal

www.lankaweb.com is blocked by T-mobile

For nearly two weeks or more, I have been unable to open www.lankaweb.com.I connected my computer to a friend’s Wi-Fi, who has an AT&T account, and I could easily access www.lankaweb.com.Therefore, this seems to be a T-Mobile issue. Could you please unblock this website if it is blocked? Thank you.Sony.

0
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11 days ago
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Kboise2First activity
posted in Coverage & Signal

cant access T-mobile server now

For unknown reasons now my T-mobile server does not come up to access on my home PC. It was fine a week ago but now it does not come up. It recognizes others servers and takes a Hotspot I have but just not my T-mobile server

0
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12 days ago
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Ángel 77 GFirst activity
posted in Coverage & Signal

problema de actualización

Tengo un galaxy s21 5G y no me ha llegado la última actualización de andorid 14 como de One ui 6.1 se quedó en Android 12  

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12 days ago
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ColtenFirst activity
posted in Coverage & Signal

t mobile home internet

My router said excellent connection but download speed high is only 50mb. Most say that they get 75low to 200+mb per second. How do I see these speeds

0
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13 days ago
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Jodey prittFirst activity
posted in Coverage & Signal

if inhave a military id to my account will i dave

My father and son has military id wondering how much I save both are using phones on my account 

0
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14 days ago
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lmaddxFirst activity
asked in Coverage & Signal

Randomly not able to send or receive texts

Been having ongoing issue where on occasion texts have not been going through.  Incoming/outgoing.Seems to be carrier independent as happened with Verizon/Cricket(ATT).

0
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14 days ago
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B-MACNovice
asked in Coverage & Signal

Change provider but keep two lines on Tmobile.

My account is under my phone number. I want to just switch providers with my number and transfer account to one of the other numbers. How or can I do that?

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14 days ago
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Brenda marcanoFirst activity
asked in Coverage & Signal

ipv6

Am I able to disable ivp6 on my router?

0
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15 days ago
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ScoFirst activity
posted in Coverage & Signal

5G Internet throttling

Just got this email stating users who consume more than 1.2 TB per month (which we just do) will have “lower priority” than other users.  “Thanks for being a T‑Mobile Home Internet customer! To ensure the best network experience for all customers, we have updated our fair use policy. During times of congestion, customers using more than 1.2TB in a month (more than 2.5x the average user) may notice lower priority among other internet customers.”So I assume if my internet starts to lag during peak usage times I will need to look elsewhere for Internet service providers. Love my T-Mobile 5G but never would have switched service if I knew this. TIA, Sco 

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15 days ago
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CherhomeFirst activity
asked in Coverage & Signal

computer not recognizing TMobile internet for wifi connection

I have an HP laptop and it doesn't recognize my Tmobile internet connection. I've tried several fixes, even manually connecting. Every other device; smart tv's, cell phones, tablets, etc have no trouble connecting. 

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15 days ago
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soojin.m00nFirst activity
asked in Coverage & Signal

cellular data not working anywhere

my cellular data stopped working a few months ago. i have unlimited data and have not cancelled my plan. i have been totally unable to do anything anywhere. i have reset my network settings and my device. it will tell me i have 5G, but then proceed to not do anything. 

0
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15 days ago
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GMBeyer7First activity
asked in Coverage & Signal

not receiving texts sporadically

Recently ported my number over from Verizon, along with 6 other family members. I have a note 20 ultra and am randomly not receiving texts.  Happens more in group texts, but some individual ones too. I can't pin it to only iPhones, since I missed 2 android texts as well...but the majority are from what seems to be certain iPhone users.  Some will come thru from them, but the majority won't. No one in my family is having issues.  2 of my brothers are in a group thread I'm in, one has an iPhone, the other a pixel and they are receiving everything. I'm using Google messages, and tried Samsung messenger as well.  Issues both ways. I've done every trick t-mobile has suggested.  Had their tech support walk me thru resetting the network on my phone, they also did it on their end. They haven't said to do a factory reset...before I try that on my own, does anyone have an experience like this and a solution?   I hate factory resets so I wanted to try here first. I have no issues sending texts, a

3
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15 days ago
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