Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,037 Discussions
  • 7,017 Replies

2037 Discussions

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ENTERPRISE EFirst activity
asked in Coverage & Signal

Tower Update urgent request in Tulsa!

Home internet trouble with outdated old equipment serving customers in the 3900 Block N. Garrison Av,  zip code 74106. 5G not available via TMOBILE until cell internet tower upgrades completed days , months, years?

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1 hour ago
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KatierlouFirst activity
posted in Coverage & Signal

611, app and 800 number down???

Is anyone else having an issue contacting T Mobile? And yes my bill is paid lol.

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5 hours ago
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Levicalhoun87First activity
asked in Coverage & Signal

Good signal/bars but no network connection many times daily

Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings

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5 hours ago
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CubankenFirst activity
asked in Coverage & Signal

zelle texts

I have been trying to log into Zelle to make a transaction and as a secondary security I receive a code to log in for 2 factor authentication. I have not received any codes.  I have ensured all short codes are unblocked I called Zelle to make sure they were sending.  I rebooted my phone and also tried the airplane mode trick.  I’ve deleted and reinstalled the app.   I called customer support at TMO and they said they see the messages in a buffer and don’t know why they’re not being received and said it must be Zelle. Zelle says the messages are going out and it must be T-Mobile. Anyone have pointers? 

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8 hours ago
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TolersonFirst activity
asked in Coverage & Signal

Signal Stength Meter in App

Is there a way to see the signal strength meter within in app.?

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9 hours ago
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Alex_JavierFirst activity
asked in Coverage & Signal

Home Internet - Requires Open Window - Unusable for multiple hours each day

Hello, My Gateway (for home internet) now requires that the window be open in order to function. I’ve seen multiple incidences of violence outside right outside of my window, and that I have to have my window opened for the Gateway to function makes me uncomfortable.As well, multiple times each day, the Gateway will not get a proper signal from the tower. My connectivity to my devices to the Gateway will be fine, but there will not be internet. These episodes last between 10-15 minutes and happen 5-6 times a day.  My questions are:WHY does my Gateway need the window open, and WHAT can I do to get around this?WHY does it lose signal from the tower and is there anything that can be done by either me or you to fix this?WHY were neither of these issues present during my 15-day ‘test drive’ of the Gateway, but now are?

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9 hours ago
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Frank9977First activity
asked in Coverage & Signal

Test my first post

Test coverage. not the final post. 

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12 hours ago
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Rich-GDVFirst activity
asked in Coverage & Signal

Personal CellSpot

Hello,when ordering the CellSpot the representative assured me that I did not need to connect to the internet, howerver, after receiving the device the instructs indicated I need to connect the cellspot to my internet.  Thus us issue as the internet not reliable nor fast in the rural are in which I live…is thus true I must connect the internet to use this device? Thanks ‘Rich 

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19 hours ago
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bobthebusdriverFirst activity
asked in Coverage & Signal

magenta drive

Can I get an esim that is not paired with my cell number?  I have Magenta Drive in my BMW but it seems that the “pairing” of that line with my main cell line does not allow my ham radio equipment to access the internet. In other words I’m looking to get an esim that will supply strictly a data connection. 

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1 day ago
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spark81683First activity
asked in Coverage & Signal

Text Message "Not sent. Tap to try Again"

I frequently get the following error message when sending text message:“Not sent. Tap to try Again”. This happens WAY TOO often and is super frustrating.  I have tried to restart my phone and power cycle with no resolution. Sometimes it can take a couple of hours and multiple “taps” to finally get the message to send. This never happened until I got a new Motorola Edge 2022 phone a few months ago. Any help would be greatly appreciated!

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2 days ago
JeffR
JeffR
asked in Coverage & Signal

Intermittent Incoming Calls Going Straight to Voicemail with No Ring

I have several issues with T-Mobile’s network:On occasion incoming phone calls go straight to voicemail without my phone ringing, showing a missed call notification, etc.  If someone leaves a voicemail it can sometimes take an hour or more before I get the voicemail notification (but it still does not even show that an incoming call was received). 2FA messages intermittently do not come in.These issues has been ongoing for several years for me; and each time I go through the myriad of troubleshooting steps, only to have my devices blamed as either needing an upgrade or being third party devices. This makes zero sense, as the phones do work as intended immediately following me placing an outgoing phone call or by restarting the phones. I’ve been tasked with working on call at work, and I have missed some very important phone calls from my team and boss. Because of this, I would like to get to finally get to the bottom of this issue and have it resolved.

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2 days ago
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jr1120First activity
asked in Coverage & Signal

ZERO service during thunderstorms?

Does anyone else lose service completely every time there’s a bad storm?! I’ve never had this issue with any other provider until T-Mobile (which I didn’t even choose to get, but thanks to them buying out Sprint I had no choice). It either says “SOS” or “no service” and even in rare cases when it shows 1 bar of LTE, absolutely nothing will load. Can’t even get texts or calls to go through!!! Most recently happened this past Sunday, and I lost all service almost immediately when it started raining and before the storm even got bad. SO FRUSTRATING!!! And also frightening since I was unable to check in with family for over 12 hours. 

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2 days ago
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Stormy_sky05First activity
asked in Coverage & Signal

connection problem

What can I do to keep my connection to the internet after 6pm. My gateway will be working perfectly fine until the clock hits 6pm and then it's nothing but problems.. I turn it off and back on.. I unplug it and plug it back in.. nothing works..  it says my signal is "good." It's just the connection that's horrible.  

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2 days ago
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eyim
asked in Coverage & Signal

Recently Losing Reception in a Highrise Building near NYC

Hi - we live on the 40th-ish floor of an apartment near NYC (tallest building in the area). We just noticed a couple of weeks ago that we regularly have zero reception bars in our apartment. We’ve lived in our apartment for 3 years and this is a recent issue. We utilize wifi calling so it hasn’t caused any problems yet but worried what would happen if the wifi were down. We’ve called support and tried restarting our phone. The phone works fine in the lobby. Switching 5G off doesn’t appear to help either. Any thoughts or recourse? Thanks all for your help.

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3 days ago
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Red14Blue16First activity
asked in Coverage & Signal

Charged for internet after trial period cancelation

I thought this would be unkimited 5G and the lady on the phone said it would be but it was not unlimited. I canceled it and still got charged about $30. Like they prorated it.

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3 days ago
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JMATLI0520First activity
asked in Coverage & Signal

Internet Service Interruption

Is anyone else having issues with their internet?

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3 days ago
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jkabonickFirst activity
asked in Coverage & Signal

Phone call sounds garbled and robotic

Every so often, maybe about once or twice a week, I will encounter this problem where I will make or receive a phone call and the call will sound garbled in general, but voices will sound robotic and unclear. Even the dial tone is garbled. This has happened while calling other mobile phones as well as calling a landline. Every time it has happened, I have been in an area with good coverage, normally full coverage or near-full coverage. If I am streaming music prior to the call, it will be choppy and have streaming issues when I end the call. The only method I have found to resolve it is to restart my phone, which is not an ideal experience. Has anyone else encountered this issue? I never experienced this when I was previously on the AT&T network and I'm concluding it is probably a network issue rather than a device issue, however I haven't ruled out either as a possibility. My device is a Moto G4 Play, which hasn't had any problems since I got it.

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3 days ago
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magenta2702922Learner
asked in Coverage & Signal

MMS text problems

Have 2 phones. S20FE 5g no problem with texting. But with A53 5G, Group/MMS texts come in ofen saying tap here to download, and then take forver to download before popping into the intended ext string. Why?

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3 days ago
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Frosty75First activity
asked in Coverage & Signal

does t-mobile support the acp program soon to be lifeline program?

At the end of this month ends the Acp program.but if you still have Acp benefits it will still be good for the life line program in texas.Does T-Mobile participant in the lifeline program? 

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Community Manager
3 days ago
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aprilwardFirst activity
asked in Coverage & Signal

Creepy worker

I entered a T mobile store in Ontario, Ohio when i was greeted by a man named Josh. After being helped, I left. After i left, i received a text from him on his personal phone, regarding the plans with the iphone 15. Then he started flirting with me! Where can i report this to? he’s a manager at this location, so not sure that’s gonna work.

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Community Manager
3 days ago
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dee93091First activity
asked in Coverage & Signal

Recognizing new address

My family built new homes about 6 months ago and all postal services recognize our address, but t-mobile system does not. I can see that t-mobile services house on our street and in our neighborhood. Can anyone help direct me to the best contact to get my address in their system. We are currently being forced to use an over priced internet source that does not even work 90% of the time. I would love to switch to t-mobile and get a service that actually works and is affordable. PLEASE HELP 

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3 days ago
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katmirwalFirst activity
asked in Coverage & Signal

T-Mobile Message "The phone that you are using does not allow outgoing calls."

After changing a few settings on my T-mobile plan (unblocking Spam), I cannot call out of my iPhone. The message that I hear is "The phone that you are using does not allow outgoing calls." The message that people here when they try to call me is, “At the subscriber’s request, they do not allow incoming calls.” Yes, I have rebooted my phone. Yes, my bill is up-to-date. I cannot call out using Wi-Fi calling either. I can text. My son, also on my account, is having no issue; he also has an iPhone. Anyone have a solution? I rechecked the setting that I change on the website earlier and nothing looks strange.

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4 days ago
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Dmitry SFirst activity
asked in Coverage & Signal

Sporadically missed texts/calls + "Not registered in network" + Terrible Support = Severe Problems

ProblemMy phone is sporadically unable to receive text messages and phone calls (appears out of network for the sender/caller) even in the areas with great signal reception. When the phone is in that state, I am also unable to text and make calls: a “Not registered in network” message appears. The internet connection does not disappear. I can even be watching a video in great quality using my mobile internet, while for someone who tries text/call me, I appear out-of-network.Restarting my phone, fully recovers the ability to call and text. I even receive SOME missed text messages that were sent to me while I appeared “offline” often in messed up order and minutes apart. However, some of the texts never reach me which makes things even more confusing.I can’t tell for sure what triggers this state, however, I noticed that it happens more often when I drive around the city. The critical issue is that even when I hold my phone in my hand actively using internet and watching videos, I have a

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4 days ago
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nicklazorchakNovice
asked in Coverage & Signal

No internet

Since yesterday, I have been noticing that I can’t seem to get an internet connection unless my wi-fi is on. The moment I turn off my wi-fi is when I get an icon with network bars and a question mark and in the notifications, I see the words “No internet”. Am I the only one who is having this problem? 

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Community Manager
4 days ago
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Gigi70First activity
asked in Coverage & Signal

devices

Why can't I run more than one device on my tmoblie

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Community Manager
4 days ago
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