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Devices and orders

Talk about all the T-Mobile devices you are using to make daily business management possible.

  • 92 Discussions
  • 222 Replies
92 Discussions
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Shams_23First activity
asked in Devices and orders
How to file a complain if hand research team takes over a month to complete invistagation on two lost phones?

It’s been over a month since we have filed a claim that the two phones that we ordered were not delivered and the hand research team still have our claim in queue!!We have spoken to supervisors many times, they all say that should only take a week and they promise that they will get this resolved for us but the claim doesn’t go anywhere. we have lost trust in tech support and would like to know how to file a complain.  

2
P
2 months ago
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AmyW92First activity
asked in Devices and orders
Forgot to include Trade in reciept with my Phone

Hi,  I recently traded in my old iPhone for an upgrade & packaged up my old phone and sent it back to the address with the shipping label provided, however, I forgot to include the reciept that goes in the package with my phone information. (IMEI etc) Will this affect my trade in? Can assurant figure out the phone/account based on the tracking ID or RMA # provided? Thank you, 

2
syaoran
Pillar
1 year ago
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h42jFirst activity
asked in Devices and orders
Skylight picture frame

I did set up 2.4 GHz network and still can’t not get my Skylight frame connected. Would appreciate help getting it connected. Thank you.

2
H
11 months ago
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DilagafRockzFirst activity
asked in Devices and orders
delivery

Find my ups tracking number 

2
gramps28
Pillar
1 year ago
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medmonds57First activity
asked in Devices and orders
New Customer

Hello, I just recently opened a new acct with Tmobile and thought I would get some kind of confirmation in my email, is this normal or maybe something is not correct?

2
M
1 year ago
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RamakrishnaFirst activity
asked in Devices and orders
tmobile created return label to return 4g equipment, i doped at ups store and ups lost thenpackage

T-Mobile created a label to return 4g lte cell spot, I droped it at the ups store but ups lost the package. T-Mobile charged me for the equipment and I found out that the equipment is lost by ups and T-Mobile does it want to file a claim and they are saying it is my responsible to get the equipment to them. i spoke to ups and opened a claim. Now the claim is approved but since T-Mobile is the one who created return label they wanted T-Mobile to provide documentation for the value of lost equipment so that they will pay them. No one at T-Mobile is addressing this and I am not sure who to reach out now. 

2
S
6 months ago
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X8bZ3Novice
asked in Devices and orders
T-Mobile Forward Auction

Hello, I recently found myself in a situation where I needed to explore potential auction sites for T-Mobile devices (mainly phones).To keep it short, I stumbled upon an opportunity with some unusual circumstances, which led me to look into a platform made for auctioning T-Mobile products.I’m on the lookout for any information or recommendations regarding an auction site specializing in T-Mobile devices. Does anyone happen to know of a platform that fits the bill?

2
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Community Manager
8 months ago
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JeztinFirst activity
asked in Devices and orders
eSim / Montenegro error

Hello all, I am travelling to Montenegro tomorrow, purchased an eSim through T mobile Montenegro website. The money is deducted from the card but haven’t received any mail or details. I didn’t make a login that time but have the proof in bank app. How can I receive my eSim QR code or contact customer service as of sunday today?It would be great help if anyone can direct me

2
J
1 year ago
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Donmar55First activity
asked in Devices and orders
S pen

Does the s pen have to be returned when trading in a, Galaxy S23 Ultra? 

2
S
3 months ago
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Tokugawa810First activity
asked in Devices and orders
Suspicious account shipping address in my account

I recently logged into my account and noticed in global settings that there was a shipping address I did not recognize. When I googled the location on google maps, it turned out to be a shopping mall. TMobile could not explain how that address was set as my default account, or whether anything was shipped to that account, including bills. I’d like to contact the fraud department, but there’s no direct link to them. Suggestions on how to proceed here?

2
F
Pillar
1 year ago
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Frustrated_beyond_belief_by_TMFirst activity
asked in Devices and orders
TOO BIG?

T-Mobile used to take care of its customers - what the hell happened?

2
drnewcomb
Pillar
1 year ago
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bross2First activity
posted in Devices and orders
New Business Service - T-Mobile

Apologies in advance as this is a bit long.  I wanted new service with T-mobile and decided to open a business line instead of a personal line.  The T-Mobile Rep at the South Halsted store informed me that someone will reach out in a day or two to begin the process.  I received a call from Adalberto Garcia two days later and we discussed the type of service I wanted.  Adalberto then sent me an email requesting some information. His initial email on July 22nd at 1:17pm:Hello Bruce, It was a pleasure talking with you regarding our current promotions. Per our conversation, we will need your W-9 to verify the business. Can you please send over a copy?I then shared my W9 with Adalberto.  He followed up on July 26th at 9:36am with the following request: Hello Bruce, We received a response from our credit team and they are asking for some additional information before releasing the application. I will list the following steps on how you can proceed forward, as they are asking for additional i

2
B
23 days ago
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Wodson TeacherFirst activity
asked in Devices and orders
Not a group text?

I am looking for a way to send a text to multiple people without sharing contact information or having a “group” messaging environment. Just want to get the information for each number… Any thoughts? I did just start with the DIGITS app to see if there was a way to do it there. I am a virtual teacher and we have work phones that we use to communicate with students and parents. I would like to send out texts to them each week and was hoping there was an easier way to do it rather than copying/paste to each number. It takes up about 2 hours each week to send one notification. Please help. 

2
tidbits
Pillar
1 year ago
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Chetta TroinoFirst activity
asked in Devices and orders
App store inssue: : Not getting the most updated app when installing it on my Iphone

Hello. I have a silly question. Let me explain first, so I'm a newb to Instagram and just this month got the app on my iphone. However, despite my just installing it this month,I think it might not be the updated version. I compared it to a friend's instagram app and it's step up differently and they are able to share someone else's post and I am not. Now,I ALREADY have tried everything Google/Instragram suggested to do on the app AND...my iphone and some things can't be done,like it's not set up the same. There is NO current update.  QUESTION: So,it popped in my head to ask, though I think it shouldn't matter, but am I not getting the most updated app/options due to my iphone not being a more updated version/new phone? Thank you. I currently have the Iphone SE

2
syaoran
Pillar
1 year ago
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vitaminLearner
asked in Devices and orders
WiFi App Not Working

Is anyone having issues with the T-Mobile wifi app for iOS?After opening up to manage the router, the app doesn’t connect … it just tries and tries (spinning wheel).I’ve uninstalled and reinstalled the app … didn’t help.Home WiFi works fine.I’m using the 5G Gateway S1

1
V
1 year ago
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tcrawford78First activity
asked in Devices and orders
restrict child's phone

how do i restrict my son’s phone number to only receive incoming calls and not use data 

1
gramps28
Pillar
1 year ago
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Newage2004First activity
asked in Devices and orders
phone rebate

I transfered my plan from verizon a d i was supposed to get lunk to submit verizon devoce for rebate

1
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Community Manager
1 year ago
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Mrsmoser72721First activity
asked in Devices and orders
signature for delivery

Do I need to be home for the delivery driver that is delivering my new phone to give my signature?   

1
gramps28
Pillar
1 year ago
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bbzjmnclbFirst activity
asked in Devices and orders
Pre order Iphone 14

I order iPhone 14 pro max-256gb color of silver on sept 12 and it took so long to deliver my order it’s say 3months before they delivered my order and i hate it.

1
gramps28
Pillar
2 years ago
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DJJereomeeoFirst activity
asked in Devices and orders
Delivery

they are delivering my new phone thru UPS,, but wont let me know what time they are coming, and i have to work 6 days a week ,and i cant wait around for the ups truck to come to my house, is there a way for them to deliver to a store? or let me know what time they are coming? cus i have to work? 

1
gramps28
Pillar
1 year ago
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ECOHVACFirst activity
asked in Devices and orders
How connect MIFI M2000 to 8-port Gigabit Ethernet PoE switch to share internet connection

I have an ethernet network in office trailer and I need to use my MIFI M2000 and connect to it’s  Weltron 8-port Gigabit Ethernet PoE switch to share internet connection to up 6 user. Can anyone help me to fix my problem? Thanks

1
R
2 years ago
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Gidget75First activity
asked in Devices and orders
Releasing a Line or Transfer of a Line

If the Account Holder releases my line so I can transfer it to my own account does my line or devices finace charges remain with my line?

1
syaoran
Pillar
1 year ago
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McDaniel7159First activity
asked in Devices and orders
unidentified network

How can i get my computer to identify the wired connection? There is no internet through the wired connection.  

1
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Community Manager
1 year ago
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techdadx2First activity
posted in Devices and orders
5G home internet software update

How do I verify my 5G home internet gateway has the lastest software?If it’s not the latest how do I update.  Been running somewhat flacky last few days Did couple factory resets but not confident it’s going to stay running 

1
T
1 year ago
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sensenFirst activity
asked in Devices and orders
I need help.

Hello, t-moblie, can you do me a favor? I lost myipone12mini I bought on March 9, 2021, and it'sstill on the T-Mobile blacklist. I hope you can help me unlock the carrier lock of this device. This is very important to me. Thank you very much. My mobile phone IMEI is 353008117650594. Thank you from the bottom of my heart. I hope you can get help. Thank you.

1
gramps28
Pillar
1 year ago
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