Devices and orders

Talk about all the T-Mobile devices you are using to make daily business management possible.

  • 77 Discussions
  • 195 Replies

77 Discussions

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ddowning0001First activity
asked in Devices and orders

Phone Usage Logs

How far back can I access the text message logs on my line? I know that T-Mobile does not store the content of the messages, but how far back can I access the logs that contain dates and numbers of incoming/outgoing messages?

1
syaoran
Pillar
4 months ago
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MrGreen-withacandlestick-intheFirst activity
asked in Devices and orders

I am starting to think you can't teach old dogs new tricks...First order/account vanished

To keep this short, I am .. no wait- I was born sometime prior to 1960, technology and I haven’t been the two peas in a pod that I would have liked to be- My daughter on the other hand, has been glued to a computer screen for as long as it used to take dial up to connect each session.She preloaded my hand me down (from her of course) ipad and laptop with all this information that basically, each form I fill out, I just click and select the saved answer.I wanted to do something nice for her as she has been struggling with her cell phone company insurance company, so I gave her my phone, I was going to try out a brand new iphone. I filled out my application, was approved for a generous 0.00 down, only had to pay 137 and sign a lease and even spoiled myself with next day delivery.The money was taken out of my account and is no longer pending, it went through. The email I know I typed in , is not validated in their system. I received the page that said congratulations on the order, w/e rec

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gramps28
Pillar
23 days ago
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letsgowolfpackFirst activity
asked in Devices and orders

TMobile Engineer / Operations Support - TMO blocking email to text from sendgrid seriously impacting business

Hi, Tmobile just recently changed protocol about 10 days ago. We are an answering service and we’ve been seeing the majority of our messages to doctors, business owners, etc being blocked from Tmobile. Sendgrid is showing that Tmobile is blocking the messages in an effort to cut down on spam. All of our messages are legitimate. Sendgrid is trying to push us to using Twilio’s Text to Text API (which I suspect is because Sendgrid was bought out by Twilio and trying to get us to pay an arm and a leg for per text messaging rates). I need to reach out to t-mobile to determine how all of our messages can be added to a whitelist. Blocking our legitimate messages to our customers because they originate from email instead of text to text is seriously impacting our business and we need to find a work around for this asap. That or our only immediate solution will be to tell hundreds of t-mobile uses to switch carriers. I need to get a phone number or email to someone that has the authority to hel

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1 month ago
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marciamarringtonFirst activity
asked in Devices and orders

My trade in

I receivied a text that you have not gotten my returned trade XR 64GB. I mailed it 10-11-2023.RMA# TMU33050000868920Tracking #  9202 8418 4870 7470 26 Marcia M A478-***-****

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gramps28
Pillar
6 months ago
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TokuFirst activity
asked in Devices and orders

no number

Got the new gateway  and it doesn't show the phone number on the app or unit itself

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1 month ago
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kjlm01First activity
asked in Devices and orders

having trouble getting into contact with someone that can helo me

So I bought a new 15 pro max and I still have not received it. I bought it Nov 2nd, they were unable to deliver so eventually was sent back by UPS, the last update I have was that delivery was “rescheduled” Nov 9 at 10pm. I have not had any single update since then. UPS told me I have to contact T-mobile for further action. everytime I call customer service (t-mobile) all I’m being told is they “will open a ticket” and that I’ll receive an email it’s about to be 2 months and still have not heard anything from them. Everytime I call it is the same thing. I am so exhausted they are charging my line for a phone that I never received and they do not seem to care at all. Should I pursue legal action? I literally have tried contacting them through chat and on the phone and nothing has been resolved AT ALL. 

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syaoran
Pillar
4 months ago
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nor-calFirst activity
asked in Devices and orders

Scammers

Can the scammers go to T-Mobil store and order a new SIM card for my phone to install to their phone and take over my phone?

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J
2 months ago
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BhavyaFirst activity
posted in Devices and orders

About new apple watch SE

Recently, I've ordered iphone 14 pro and it's going to be delivered by sept 5th and now I'm looking at this great deal of T-mobile that i can get watch SE with new iphone with a price 30 bucks. So would you please help me out with this, how will this works?

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8 months ago
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HouseofdoubtFirst activity
asked in Devices and orders

Types of Payment accepted when upgrading device

Im eligible for a phone upgrade; once i get to the payment section (i chose to make monthly payments on the phone) it wouldnt accept my card…. Can someone tell me any and all forms of payment they accept?

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8 months ago
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Shams_23First activity
asked in Devices and orders

How to file a complain if hand research team takes over a month to complete invistagation on two lost phones?

It’s been over a month since we have filed a claim that the two phones that we ordered were not delivered and the hand research team still have our claim in queue!!We have spoken to supervisors many times, they all say that should only take a week and they promise that they will get this resolved for us but the claim doesn’t go anywhere. we have lost trust in tech support and would like to know how to file a complain.  

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5 months ago
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Mark and KimFirst activity
asked in Devices and orders

keep and switch question

I’m doing Keep and Switch. The T-mobile account is in my name and the switch from (Spectrum) account is in my husbands name. Will there be a problem getting this approved for reimbursetment?

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8 months ago
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rlevass23First activity
asked in Devices and orders

iPhone Trade in Status - Mailed to Assurant

Is there a website you can track your returned phone status.  Assurant doesn’t seem to have one 

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10 months ago
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AaVaFirst activity
asked in Devices and orders

LAN Network printer Not showing up in network when T-Mobile is ISP.

I have a Toshiba network printer in my small office. It does not have WiFi, it is cable-connected. It does not appear in my network places when T-Mobile is the ISP (via TMO-G4SE). However, under the same setup, it appears in the same network when i switch ISP to Comcast. Both ways, all devices are wired the same. I have a Network Drive (NAS) on the same network and it shows up regardless of ISP (no switching wires or remapping the network drive)… why is the Toshiba (e-Studio 357) not showing up on the network when T-Mobile is the ISP? Super frustrating… not a good introduction to T-Mobile as an alternative to Comcast.

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25 days ago
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JayCFirst activity
posted in Devices and orders

Unable to Locate Returned Device

UNREAL!  I had originally purchased a new phone from T-Mobile in store on 7/26/2023 as my previous phone stopped working. I was charged $113.69 that included taxes on the device(Samsung S23 +) of $859.99 and a charge to activate the device paid in 24 installments with 23 installments of $35.84 and one installment of $35.67. The device that was sent was the S23 non-plus seems that the gentleman at the store selected the wrong device. We called T-mobile to send us the correct device in which they initiated a return and sent me the return shipping label to send the wrong device back. We shipped the device back with the return label that the customer care line created with a tracking number. The UPS proof of delivery states that T-Mobile warehouse received the shipment on 8/7/2023, however my account was never credited back the  $113.69 as when I called customer care line they stated that they did not scan the device in as they could not find the device or the package. They stated until th

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J
8 months ago
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BodydudeFirst activity
asked in Devices and orders

phone A54

Is the A54 5g a reliable phone?

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5 months ago
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GrillcheezeFirst activity
asked in Devices and orders

Return Fee

I am being charged $433 for a IPad I returned months ago. I have spoken to 6 representatives and no one can help me. I have a confirmation from ups that they delivered it.. but was never scanned or process. 

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10 months ago
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SATYR000First activity
posted in Devices and orders

Issues returning equipment

I canceled my internet service and that created a mess. The email that should have had the shipping label attached to it, did not have one. I just got the “sad to see you go” email. When calling customer support they where unable to send me an email with a label, due to my account already being closed. The business customer support side of things even tried to give it a shot with no luck. Also the store near me will not accept the return due to me already starting the return though the mail. So anyone have any idea how to resolve this so I don’t have to buy a gateway I’m not going to use?   

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5 months ago
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purbanskiFirst activity
asked in Devices and orders

Hotspot lit on fire

At some point last night my Tmobile hotspot purchased online (December 2022) lit on fire at the charging port. Have been using the same charger and cable for now 8 months without issue.Tmobile support is completely useless and refuses to do anything to help: “can only do a return under 14 days for buyers remorse”. Their other option was to go to a Tmobile store. I am not driving hours to a store to *maybe* be helped or not. I purchased this hotspot because we are remote and need backup internet, there are no nearby Tmobile stores and we cant travel often. I live in Maine and we have a legally mandated statewide four year warranty on anything purchased. My next steps are filing a complaint with the states consumer protection division, not sure what else to do at this point.  

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9 months ago
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AcollinsNovice
posted in Devices and orders

replacement phone SIM question

Im getting a replacement phone in the mail today through my device insurance, just curious about whether or not I am getting a new SIM card, or if I should be taking the old one out of my broken device and put it in the new phone ?

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2 months ago
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EricPostFirst activity
asked in Devices and orders

UPS Did Not Deliver Gateway

I ordered Tmobile internet and got the order and tracking number. I have been home all this week and everyday I got a notice saying a delivery was attempted. Three attempts were supposedly made and not it is saying returned to shipper. This was false, I was home. I asked my landlord to check the security camera at the times the UPS tracking said a delivery was attempted, no UPS person or van was on camera.So what now. The website says to contact Tmobile if a third delivery attempt fails, which it did. But the support phone number tells me there will be a three hour wait. I assume the device will be returned to Tmobile by UPS, but UPS cannot tell me anything because that is a “shipper’s problem” not the receiver. I have 15 days to try the Tmobile Internet and at this point, so how do I get a new one? If anyone has any ideas, I saw on other threads to use Facebook or Twitter but those accounts haven’t had any posts in a year or two, so I doubt they are active. Any suggestions will be hel

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3 months ago
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LindaoberleFirst activity
asked in Devices and orders

Why are there people working at tmobile that cannot do their job?

I have ordered two iphone 14’s this week.  I received my son’s Iphone 14 pro and could not set it up.  Could not activate the eSim and could not get help.  I have to go to a store to get that done.  I wanted to get him a new phone number, they cannot do that unless I pay $15 for the new phone number, PLEASE!I ordered myself an Iphone 14 pro max, to be delivered today.  I get notice from UPS that the address is wrong.  I try to change the address with UPS, that is not possible.  I called customer service and this girl that repeats every thing I said, would summarize what I said wrong and in the end told me that I would have to wait for UPS to try to deliver two times and return it to them before I would get it sent to the right address.  UPS is saying that they cannot deliver to the address given because it is an improper address.  So where does it lie.  UPS will not allow me to have it returned to sender, Sender (tmobile) refuses to contact UPS to correct the address.  I have never had

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8 months ago
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Jess904First activity
asked in Devices and orders

so confused

so I placed my order from my iPhone 15 Pro Max on September 15 and it’s saying obviously it’s on back order. last night It said my card could not be processed so I called and regave them my card number and it went from processing my iPhone order to now it says “running” what does that mean??? 

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7 months ago
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Pnakken317Rookie
asked in Devices and orders

adding contacts for sync up watch

 

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4 months ago
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shredjimFirst activity
asked in Devices and orders

T-mobile customer service getting worse

The last two times I called 611 customer service I had to wait 1 hour two days ago and 30 minutes today before an agent answered my phone.  What is happening?  EVERY time I call now I get an agent from the Philippines - many of which don’t speak english very well.  Also, why is the call back feature gone?, that we used to not have to wait on hold and an agent would call back usually in only a few minutes.  T-mobile should bring those customer service jobs back to the USA!

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1 month ago
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MFIS09First activity
asked in Devices and orders

billing and collecting

Last December I did the jump program for two of my phones. The representative recommended that I switch over to a business plan. She explained the benefits to me. I went ahead and switched my lines from personal to business. Yesterday; I got noticed on my credit report that I am in collections. I called the credit agency and they said it was from T-Mobile. I called T-Mobile they said the phones never got switched over so now I am collections. The phone was supposed to be switched over and they never were. The customer service I called didn't care and said there is nothing I can do or anybody I can speak with. I have been with T-Mobile over 15 years. If I don't get this resolved soon I will go to FTC and file a formal complaint. 

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9 months ago
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