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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3050 Discussions

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MNJonFirst activity

asked in Gateways and devices

Home Internet router loses connection about every 5 days

Hi,My TMobile home internet quits working about once every 5 days. Shutting the router down, wating a minute, then restarting always fixes the problem. I have a good connect with 3 bars showing on the router. Not sure is there are multiple models, but this is a 5G router. Support hasn’t had any ideas. TMobile support says this is not normal but they refuse to send me a replacement router.Anyone else have this issue? I’m ready to go back to Comcast/Xfinity.

1 year ago

catcatFirst activity

asked in Gateways and devices

Roku

Hi! I recently got T-Mobile internet. But I can’t connect my Roku stick...called customer service, couldn’t give me an answer. Anyone have this issue? Any solutions? Thanks in advance for any help.

2 years ago

extremetmHelper Level 1

asked in Plans and Services

Plex Remote Access Unavailable.

I have the T-Mobile router connected to Google Wifi. Obviously double NAT. I get this in Plex settings:Not available outside your networkYour server is signed in to Plex, but is not reachable from outside your network. Learn moreTip: It looks like your server may be connected to the internet through multiple routers or other network devices. Try connecting it directly to your primary device, or visit our support site for more information about troubleshooting this "Double-NAT" scenario.I know there is no bridge mode. I’m thinking some kind of port forward may work but that’s not even available. Anyone found a way around this? Gotta have my Plex.

1 year ago

steve-home-internetFirst activity

asked in Troubleshooting

Home Internet Slow Upload Speeds in 06877

I’m new to T-Mobile’s Home Internet service. I only have about 2 bars connectivity inside my house (3 bars outside). The download speeds are consistently >100MB/S, but the upload speeds are too often <3 or even as low as 1.5 MB/S. I have moved the device to different rooms and into different orientations with no improvement. Would an external antenna or positioning outside (within a weather enclosure) improve my upload speed experience?thanksSteve

3 years ago

MNSamFirst activity

asked in Troubleshooting

Slow MiFi

I just received and set up a new MiFi 5G hotspot. Yesterday, things seemed pretty good, although I didn’t run a speed test. This evening, the MiFi is slower than the DSL router with downloads ranging from 0.49mbps to 4.44mbps. I’ve restarted it and the MacBook Pro but nothing seems to help. I have 4 bars showing on the hotspot. What’s the solution? I don’t need to be paying for a slower solution than the DSL I was trying to replace.

2 years ago

ozzallosFirst activity

asked in Troubleshooting

Home internet IP is showing different city

We just received the T-Mobile Home Internet device and we could not get more than 2 bars on any spot in our house, even tried outside the house. We noticed that the IP location is showing Los Angeles, CA and we are in Phoenix, AZ. T-mobile stated “The T-Mobile High-Speed Internet Gateway is specific to your eligible address”.We wonder whether this could be the culprit since we have a tower near us, the signal should be significantly more than 2 bars. Would factory reset / reboot the device helps?

2 years ago

007BondMI6Helper Level 3

asked in Troubleshooting

Swapping out Gateway Procedure

So my gateway took a dump and just keeps rebooting over and over.They are sending me a replacement should arrive tomorrow.Has anyone swapped one out before what is the procedure?Swap SIM’s?Log into annout?Anything special to do before powering up?Looking at my account I still see the old gateway so there must be a procedure to swap?Thanks

2 years ago

arun2102Rookie

asked in Plans and Services

Security software

I plan to use Tmobile home internet service- I am wondering if Tmobile provides any antivirus security software for Laptops and tablets? Currently I am with Spectrum and they provide free subscription to their version of security suite.Thanks

1 year ago

Firebirds36First activity

asked in Troubleshooting

Block Spam Messages on High Speed Gateway

My high speed gateway is getting spam messages that might be causing my connection to drop. Is there a way to block Spam messages to the gateway?

3 years ago

ricem7First activity

posted in Troubleshooting

gray tmobile 5g gateway port forwarding

I recently signed up for T-mobile internet, and was disappointed that I could not even forward ssh traffic to my Asus router. I saw that this was discussed 7 months ago in a previous thread, and hope the developers will notice this. The speed is great, and the same as was advertised in the chat.I would like this issue to be resolved so that I don’t need to continue with AT&T.

2 months ago

Dave PFirst activity

asked in Troubleshooting

wifi booster

Is there a booster or wifi range extender that I can buy that will help with signal strength on the other end of the house ?

1 year ago

Mr.joneRookie

asked in Troubleshooting

tmobile home internet and samsung tv plus

I just received my new tmobile home internet gray 5g gateway. All internet items work great! Even all the apps on my Samsung tv. All except for the Samsung tv+ app, it lags and says "there was a problem trying to play the Samsung tvplus channel. Check your network settings and try again later". Anyone have any idea why this is the only app on my TV that won't work with my new internet? Just for more info; Hulu, disney+, prime, and YouTube all work great, on the same new network.

1 year ago

elginherdLearner

posted in Gateways and devices

Did T-mobile willfully lie to me about it's home internet service?

I installed & activated the 5G gateway on 6/11/21. I tried it for 3 days and since the service was great (50 Mbps-120Mbsp down plus normally 20-25 Mbps up) I cut off Xfinity. 3 days after cutting off Comcast on 6/17, my down speeds have been measured between less than 1 Mbps to about 12 Mbps. Multiple calls to 844-275-9310 number, which are often answered by people who speak with very unintelligible accents, here is what I’ve been told over the past more than THREE months:-Sales lady: Don’t worry, if the 5g tower becomes congested, the gateway will automatically switch to a less congested LTE tower. (false)-An actual American lady reset my gateway and said that she had reassigned my primary tower. That apparently actually worked...for less than a day.-Later call soon after: I was informed that there was ‘modernization’ going on in my area and that my service would be great soon. Also the lady (who speaks clear English) promised me a call back in 2-3 days, which she did, BUT-Verbati

5 months ago

easttexanFirst activity

asked in Troubleshooting

T-Mobile home internet unstable with online meetings

I've been a home internet customer for about 4 months. I'm in a rural area with no other real options. The service works well with streaming video. But I have major issues with Zoom, Teams, Skype, Facetime and other realtime meeting tools. The audio/video cut out every few minutes. I've noticed, while doing speed testing, that my data speed periodically hits zero every few minutes then returns to normal speed. It isn't noticable with video streaming, I assume because there is a buffer for a few seconds. This issue makes working from home difficult since I must attend online meetings. My current solution is to use my Verizon cell phone hotspot during each meeting. T-Mobile support keeps telling me the "tower is being upgraded". For 4 months!? Any suggestions for settings changes would be appreciated. FYI - I have the white box router not the newer grey "trash can".

2 years ago

LeebRookie

asked in Troubleshooting

5g home internet - some sites won't load

My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it’s either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you. (Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)

17 days ago

RyanbeezeyFirst activity

posted in Troubleshooting

Rain

I’ve had T-Mobile Home Internet service for 4 days now. Day 1 was great! Day 2 was not so good. Had to call customer support. After an hour they got me back in the game. Day 3 was OUTSTANDING! Day 4 started out great. Then came the clouds and rain and no signal! Even my phone only has 1 bar of 5G. Has anyone else run into this issue? If so, how did you get it fixed? By the way, I’m in Rock Hill, SC

2 years ago

mattgyver.itLearner

asked in Gateways and devices

Home Internet and VPN

I recently started using a Home Internet trashcan gateway. I am a data center admin and while working from home, have to have a VPN connection open all day into my employer's network to work.I can't reliably connect to my employers VPN, though. I frequently get unstable connection messages in Zoom, RDP, and other applications I need to frequent.. I'll see my rdp sessions crash and then sometimes the VPN kind of halts without disconnecting. If I disconnect and reconnect then it's okay for a little bit. If I hotspot with my phone, my VPN is rock solid all day. I called support and they had a supervisor downgrade my trashcan to a lower firmware that "works" with VPN. That only lasted a day before it upgraded back to the latest firmware.What do I need to do to be able to keep a stable vpn connection? I love the gateway, but if I can't do my work, I can't keep using it. Especially with my kids starting school in a couple weeks, knowing there's a possibility that they'll go virtual at some p

2 years ago

mezRookie

asked in Troubleshooting

Setting up guest network on t-mobile highspeed home internet

Hi all, just received our new home high speed home internet device (the barrel-shaped gray one) and so far, so good. Is there a way to set up a guest network on it, so there are two separate logins on the device?The end goal is to create a separate system for our smart devices, so the next question is whether we can set up a normal router (vs a mesh) and accomplish that (like we did previously with our former coaxial cable internet provider).Thanks in advance for your help!

2 years ago

YukonFirst activity

asked in Troubleshooting

Internet Gateway DHCP/DNS Address Settings

Recently received the home internet gateway, the tubular one. I would like to change the default DHCP settings to a different network. More importantly I want to use the OpenDNS or Cloudflare DNS for all of my devices. It doesn’t appear we can make these changes. We should at least be able to use a different DNS. Anyone have info on this? Thanks.

3 months ago

TigerBazookaFirst activity

asked in Gateways and devices

Home Internet Gateway Needs Reboot Multiple Times Daily, Internet Access Dropping

Multiple times on most days, at no particular time of day, internet access stops working. Devices can still connect to the WiFi network, but there is no internet access on WiFi or wired until the device gets turned off and back on. In rare cases it might work itself out within a matter of hours, for example if I am not home to reboot it. It has been like this the entire time I’ve had it, and it causes parts of my security system not to work, as well as stops my crypto mining that my PC does when I’m not using it, therefore actively costing me money when I’m not home to babysit the gateway (eg, at work).I really, really want to stick with T-Mo but I’ll have to sign up with the local cable monopoly if uptime is this bad.

1 year ago

BrewskiFirst activity

asked in Troubleshooting

HULU won't stream on TMobile Home Internet (Gray Tube) device.

HULU, being used on a ROKU wont allow streaming at all on the TMobile Home Internet tube. The error code says the IP Address is not a home IP Scheme and its a Mobile Device, not a home internet provider. Therefore i can't take advantage os the network speed it provides.HULU and TMobile need to communicate so we can all stream HULU which is why we got the unit.Upgrading from 4 MB DSL type service to 200 MB service is HUGE and allows us to move to 1080 resolution.

1 year ago

ROLLAWAYNEFirst activity

asked in Troubleshooting

is it possible to get a static IP address in order to use HULU as my TV provider?

My TV provider HULU needs a static IP address to ensure my location. Dynamic IP addressing will not work with HULU .

3 years ago

IXOSpeaker

asked in Troubleshooting

Can I create a guest wifi login?

If so how?

5 months ago

dcarterFirst activity

asked in Gateways and devices

Auto switch to different tower when primary tower goes down.

I’ve had the T-Mobile home internet service for a few weeks now and have been fairly happy with it so far, but recently, I lost all internet. I called support, (very frustrating that you have to spend 5 minutes with someone to verify your account before they transfer you to someone else). The support person, obviously in India, was difficult to communicate with, but eventually she told me that the tower I normally connect with (3 bars) went down. She said the device cannot automatically switch to a new tower, and she “restarted the connection”, which caused the device to switch to another tower (2 bars), and internet started working with good speeds.It’s good to know there are backup towers around, but why can’t this device switch towers automatically? Seems like basic cell phone functionality. It did seem to switch back to the primary tower later automatically, or at least it went back to 3 bars.

1 year ago

JmlyniecFirst activity

asked in Troubleshooting

finding best location for T-Mobile home Internet gateway

I'm confused about moving the unit around the house to find the best location. To do this must the unit be plugged in, or can it be done using battery power only? It seems crazy to have to walk around and keep plugging in and then unplugging between locations. You should be able to just walk around on battery power only... and watch the signal meter on the top to find the best spot. Please advise as I just got mine and it's unclear how best to do this.

2 years ago

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