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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

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Olivia BarnFirst activity

asked in Troubleshooting

Problems with Intel i5 Laptop and T-Mobile Hotspot - Any Advice?

Hello everyone,I’m having issues with my Intel i5 laptop when using the T-Mobile Hotspot. The laptop seems to be experiencing connectivity problems and slow performance with the hotspot.Has anyone else faced similar issues with this setup? I’d appreciate any advice or solutions you can offer to help resolve these problems.Thanks in advance!

4 days ago

Olivia BarnFirst activity

posted in Troubleshooting

Problems with Intel i5 Laptop and T-Mobile Hotspot - Any Advice?

4 days ago

Davidschwartz1985First activity

asked in Troubleshooting

Home Wifi NAT Type issues

Hey everyone,Been struggling with the NAT type issues on my home T-mobile WiFi 5G and my PS4. I just got this and can’t sync up with my friends, let alone play online anymore. Does anyone have a fix for this?! I’m becoming quite desperate and exhausted with this issue and t-mobile tech support doesn’t have an answer.

4 days ago

LuciusFirst activity

asked in Gateways and devices

Honeywell wifi thermostat not able to connect

I have a Honeywell RTH6580WF thermostat which used to work through my Nokia 5G gateway but got disconnected a month or so ago and now cannot re-connect. I’ve tried creating new 2.4 network, changing wifi passwords, not requiring a wifi password, hidden SSIDs. Nothing. Every other device, computer, phone connects just fine. I can connect to the thermostat’s web interface, choose the wifi, enter the password and then the thermostat produces one of these error codes E01, E02, and E42. The thermostat manual and Honeywell support resources aren’t helpful. Honeywell support suggests it could be that one of ports 443, 113, or 80 are blocked by the gateway or T-Mobile ISP. I was told by Honeywell that if the thermostat can’t communicate with Honeywell servers during initial wifi setup, I would see one of these errors. If anyone has had this issue and found a way to get your thermostat to connect, please share. I’ve spent way too many hours on this. Even bought 2 new thermostats and

4 days ago

JoCunningFirst activity

asked in Plans and Services

Eligibility for Unlimited

There is an address ¼ mile from my home that is eligible for unlimited but my address is not. There is only one TMo tower here, it’s a very small town in Missouri, so if there’s an opening for unlimited on the tower, why can’t I get it? I can see the tower from my back yard and according to Google Maps, it is less than 4500 feet from my house. The other address is slightly closer at 4000 feet.I am eligible for Lite but If the tower already has so many subscribers that the unlimited is locked, how come they can put someone on the Lite plan? They guy at TMo said the lite would be the same speeds as the unlimited but with a cap on usage. Are unlimited subscribers prioritized over lite? It looks like all subscribers would be sharing the available bandwidth so the more subscribers there are, the slower it would be for each one. As I said, there is only one tower here.Can anyone explain?

5 days ago

tonizr7First activity

asked in Gateways and devices

Admin password from gateway not working with app

I’ve already reset the gateway password to default. I can not sign in with the app from my phone. Is there a solution to this issue.

5 days ago

MetamorphosisFirst activity

asked in Troubleshooting

disabled devices in T-mobile home internet

I was wondering where you can find your disabled devices on the T-mobile home internet app or website if that still even works anymore. It was accidentally disabled and now I can't find it anywhere and that devices is left without wifi.

5 days ago

Tfarling69First activity

asked in Troubleshooting

WiFi

I lost power yesterday for 60 seconds. Since then I have no WiFi on my 5G gateway device. I have reset it and unplugged it a million times. My tv allows me to connect but the says it’s not connected to WiFi. The gateway says it has a strong signal and then shows an error message and states it’s not connected to WiFi. I’m ready to throw it out a window! Anyone have any tips

5 days ago

Tfarling69First activity

asked in Troubleshooting

5G Gateway issues

5 days ago

Katt1000000First activity

posted in Gateways and devices

mesh from tmobile

Can current tmobile home internet customers get the meas add on? What price?

6 days ago

isaxonRookie

asked in Troubleshooting

My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?

Summary:Modem appears to drop the internet completely, sometimes right around 9pm No clue how to diagnose it at all. T-Life app seems useless when this is happeningI see there’s a similar one above: “Modem drops internet service every night”. This could be my issue. BUT my previous modem, which I still have and might switch back to, NEVER EVER DROPPED INTERNET FOR MONTHS AND MONTHS!?! It WAS awesome. Now it’s not. I’m reading all sorts of threads about business practices with very unhappy customers and prioritizing service in what sound like an almost “bait and switch” strategy. That’s very unseemly. I bailed on Frontier (fiber) and never looked back. But the problems are having me think I should dump both of these and go back to Frontier because this simple problem I have looks like a nightmare waiting to WASTE MY TIME! Shame!I was sold the new modem by a CSR and felt like it was a shady deal, because it wasn’t a swap but adding a new, so I don’t know if I’m a “new” custome

6 days ago

ChrisRNFirst activity

posted in Gateways and devices

Home internet headaches!

I had high hopes for the 5G Gateway as my friend had it with no issues for over a month with 500 mbbs download and up to 100 mbps upload. My experience has been terrible. The first 3 weeks (trial period) it was great; I was getting an average of 200 mbps download and 15 upload which was fine for my purposes. Then the speeds got slower. I added an omnidirectional external antenna and at first it seemed to help; more than doubled my speeds. A week later the devise began to power cycle every few hours. I disconnected the external antenna, but it just got slower speeds and the power cycle problem incread frequency. I added a cooling fan to help with possible over heating and no help. After many hours with tech support I was advised to swap out the device and sim card.Did that and was issued a newer model and discovered a new problem. "SIM card not detected or supported". This happened within just an hour or so of getting it home. Took the sim card out and reinstalled. It was good for a whi

6 days ago

connorbreFirst activity

asked in Plans and Services

$200 Rebate Home Internet Virtual Card Won't Activate

I signed up for T-Mobile Home Internet and applied for the $200 virtual card through their promotions center. I recently received the email link to apply and activate the card, however when I try to enter my mobile number or gateway number, an error message pops up and states “We are not able to validate the information provided. Please try again.”I’m not sure what other mobile phone number I need to enter or if there is a known issue but trying to figure out how to activate this virtual card. Has anyone else gone through a similar issue with this error message?

6 days ago

ReetzFirst activity

asked in Troubleshooting

Streaming network stations on TV

We have TMobile for our phones and internet access and have no problems or delays with our two cell phones or laptop. However, there are frequent interruptions when watching or recording programs on network TV. We subscribe to Hulu for both movie streaming (of which we have no problems) and network stations. Is the hotspot that TMobile offers for $3.75 a month for 24 months useful for improving connections for streaming TV or primarily for cell phone coverage?

6 days ago

RKJ1970First activity

asked in Gateways and devices

T-Mobile Mesh Access Point - How to remove it.

My 2nd T-Mobile Mesh AP died and I will return it to the store. I am not asking for a replacement since I am done dealing with this limited technology. T-Mobile support seems to be unable to remove the now two dead access points. Those are still shown linked to my gateway. Does anyone know how to delete those? A factory reset does not help. This was recommended by T-Mobile support. Any idea? Thank you!

6 days ago

AimfireFirst activity

asked in Troubleshooting

why TMobile home internet so bad

When I first got my gateway it worked ok 6 months now and it sucks so bad I can't play games and half the time my wife can't even watch her shows without it buffing I think TMobile needs to stop making new stuff and fix theyre crappy service when I get another service in dropping this crap

6 days ago

murphyc2008Rookie

posted in Gateways and devices

sagemcom fast 5688w internet going out or losing connection

the Sagemcomm FAST 5688W that i have has been losing internet connect for a while now and it is getting worse. it has gotten to where i have to reboot the gateway daily sometimes twice a day. i spoke to someone i think last week about this problem but it have hasnt been resovled he said that he did something the gateway remotely and when i get home to unplug it for 2 min and plug it back in but it still dose the same if not worse. i also want to see about changing my NAT type to open because i am having trouble with my securety cameras and gaming system after switching to tmobile internet. thank you and i hope to be hearing from someone soon. have a great day

7 days ago

BKA75First activity

asked in Gateways and devices

Creating a new network

I cannot find where to create a new network to connect my printer. I have downloaded every app all the videos, comments etc have said to download. If its under the TMobile app, where exactly do I go to create a new network to connect my printer? Please help!

7 days ago

VbunchdadNovice

asked in Gateways and devices

Local on channels on streaming services. Not all TVs impacted.

One of four TVs gets local channels through streaming service. All TVs are TCL Roku. I know it's an IP problem that has not been solved, but wondering why 1 TV wasn't impacted?

8 days ago

NorthShoreILFirst activity

asked in Plans and Services

exceed data on home backup plan

we just added the home backup plan for when our Comcast service gets interrupted. I believe we have about 100 GB of data each month however, I haven’t been able to find out what happens when we exceeded a monthly allotment – does anyone know?

8 days ago

Pk4Novice

asked in Gateways and devices

tmobile internet

Are there any parental controls for the Tmobile internet gateway?

8 days ago

mnadeauNovice

posted in Troubleshooting

Not receiving text messages

No longer getting text messages from ServiceNow via our incident management process. Other coworkers receiving although they are not Tmobile customers. This was previously working. Our logs indicate that the texts were sent.

9 days ago

ANF4lifeFirst activity

asked in Plans and Services

AUTO PAY

I set up for auto pay and it said I’d get a $5 per month discount. My monthly internet bill is still $50 per month and it says that includes the discount, which it does not. My monthly bill should be $45 per month now. I’ve always paid $50 so it is not showing the discount.

9 days ago

TMurray101Helper Level 1

asked in Gateways and devices

Aladdin Connect

I recently upgraded from the silver Gateway to the new black one. The black one is an Arcadia KVD 21. You can find that information on the back of the black Gateway. I was able to reconnect all my alexa's, all my smart plugs, my blink security system, my ring doorbell, and my wireless printer. My Aladdin connect, garage door opener would not connect. After spending 3 days trying to get it to connect I finally reached someone at Genie Door Company, the manufacturer of Aladdin connect. They tell me that Aladdin connect will not work with the new T-Mobile Gateway model KVD 21. Anyone else had this problem?

9 days ago

OLDWAYSRookie

asked in Troubleshooting

Massive fluctuation of internet speed

Our home internet fluctuates from 0.44mbps to 200+mbps . This is an example of a good day. The fluctuations are steadily getting worse. I my opinion T-Mobile has oversold there ability to supply a steady internet signal. T-Mobile just keeps say it congestion which seems to me the same thing I am saying, they have more customers than they can supply internet to. Plus there's no rhyme or reason to the fluctuation.Is anything being done to fix this or do I need to move on to a different way of getting the internet. What we have now is almost useless.

9 days ago

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