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Home and Business Internet

Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

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poppy678First activity

asked in Troubleshooting

New gateway will not turn on when plugged in

Hello, I just got my new gateway and I have plugged it in to a outlet I know works, two hours later it will not turn on. Unable to hook it up or reset it. Do I need a new one?

9 days ago

hewmomFirst activity

asked in Troubleshooting

Streaming issues

Our T-Mobile wifi has been great up until about a month ago. We can only stream in our living room and no longer stream in the bedroom. Streaming will constantly freeze in the bedroom. We have unplugged and restarted the unit numerous times but nothing seems to help. Can we exchange our unit for a newer model?

9 days ago

Sledneck55First activity

posted in Gateways and devices

This is why Bridge/Passthrough is not an option.

We all want configurability, passthrough/ bridge mode to use our own routers avoiding the dreaded double NAT that can effect network performance. The problem is not with T-mobiles gateway’s. It has to do with the network. All of the home and business gateways don't get their own public IP address. Users in an area are sharing one public IP address. Unless T-Mobile will allow for static IP addresses is why these gateways have limited configuration options. Im not sure if its an option. I haven't called tech support to ask if a static IP is available. This is why you will see slow downs at peak usage times. In layman's terms, picture 10 devices on your home network all streaming 4K video with a 150 MBPS connection, it can't handle that much bandwidth. Same goes for the T-mobile home internet modem/router but the problem is your sharing the connection with multiple Home internet customers. If you have a cable, fiber or a DSL connection you do in fact get your own public IP address. Cable

9 days ago

Robert.MFirst activity

asked in Gateways and devices

Turn off Wifi?

I just added mesh wifi to my T-Mobile home internet and now I get great 5 GHz signal everywhere in my house. I’d like to turn off the wifi on my G4AR gateway and use the dedicated mesh as the primary router but can’t find a way in the app or website to do this (I figure the T-Mobile gateway will run better with the wifi off -- less heat, less wifi channel interference, etc). Does anyone have an easy fix? Thanks folks!

10 days ago

DoulosBenFirst activity

asked in Troubleshooting

Home Internet Gateway Upgrade

How would I go about upgrading my gateway? It reboots, gets hot, and generally doesn't work as well as it used to. I have a silver cylinder model.

10 days ago

Nobody6645First activity

posted in Troubleshooting

T-mobile 5G Home Internet and VoIP - Needs Router

Our VoIP line worked fine with T Mobile 5G home internet gateway/router for 6 months until recently when we were not able to call out. Our old Obitalk 200 voip phone adapter was unable to call out as it could not get a IP. All I did was install our 10 year old router between the phone adapter and the T-Mobile gateway with ethernet cable and it worked again. Make sure the router you install either doesn’t use the same ssid as tmobiles gateway or just turn off the routers WiFi radio so it’s not conflicting with t mobile’s gateway. Im assuming the T-Mobile gateway received a update and started to block the adapter. Hope this helps, I only tried it after seeing one other post about a magic jack customer doing the same.

10 days ago

mikezoFirst activity

asked in Gateways and devices

MLB The Show does not work on my T-mobile 5g internet box.

MLB The Show does not work on my T-mobile 5g internet box. It will say “Challenge Failed” when trying to play an online match. The game works perfectly fine when i bring my xbox to my parents house. But when i bring it back to my wifi, it doesn’t work. I test the NAT type until it’s open, I reset the router, etc. I’ve done everything I can think of and there no solution. Does anyone have this same problem? This is the only game that won’t work either. This and NBA 2k brought me some issues. But i can play COD or shooters on my wifi… but cross play sports games seem to bring the issue

10 days ago

NorthMissUserFirst activity

asked in Gateways and devices

5g gateway constant reboot issues and T-mobile STILL hasn't sent me another one!

It’s been well over 2 weeks since I requested another gateway to replace the one I have that is constantly rebooting. My local store told me to kick rocks and the online/phone support team assured me they’d get another one sent out and allegedlly confirmed my shipping address over the phone… but nothing.. meanwhile the thing hasn’t magically fixed itself. I’ve got it sitting on top of a fan which helps some, but it’s still rebooting at least 5 times and hour.. please someone at T-mobile look into this.. this is maddening! (just in the time to type this is restarted)

10 days ago

ALockeFirst activity

asked in Troubleshooting

VPN issues, some work related programs won’t load

We had a big snow storms a few days ago and started having VPN connection issues. It was working fine until then. My company uses a IPSEC VPN and allow us to work remotely. When I’m home I’m unable to use the VPN on my T-Mobile home WiFi connection. When I use other internet connections such as my work mobile Verizon hotspot, I can connect and VPN works. My companies IT support staff have checked my settings and went over my laptop and found no issues. Could you please someone help me to resolve the issues? I did rebooted and still didn’t work. Thank you for your help!

10 days ago

SouthDevRookie

asked in Gateways and devices

Home Internet Gateway WiFi Channel

I have the T-Mobile Home Internet Gateway (aka 5G Gateway) based on the Sagemcom chipset. Model: Sagemcom FAST5688WFirmware: SGJi10205-1.2.B4 It keeps selecting the most congested WiFi channel in our condo, it’s very strange. Can I use the “Nater-Tater” config file approach ( https://www.youtube.com/watch?v=8s3ZhGYEl2I ) to change the WiFi config, similar to the Arcadyan KVD21 that Nate uses? Thank you in advance.

11 days ago

RPAHelper Level 3

posted in Plans and Services

New Service for Home Internet Users

https://tmo.report/2024/04/uh-oh-t-mobile-will-now-enforce-home-internet-address-eligibility/So from what I can see here and read elsewhere, this will help current customer that signed up the right proper way. It will then flag those guys that bought the Gateway at the local TMO stores and the reps faked the address to get the service for that customer. Now these users are not officially supported but now using the Tower due to fake locations. Overloading the system and legit customers affected. I say it's a great idea.

11 days ago

Spuza88First activity

asked in Troubleshooting

PS4 Hogging all the bandwidth

My daughter recently got a ps4 and when she turns it on the entire houses access to the internet slows to a crawl if it even works at all. Is there a way to limit its usage on the network?

12 days ago

EdgarOnWheelsFirst activity

asked in Plans and Services

T-Mobile Home Internet - Setup Fixed IP

How can I set FIXED IP’s? I need fixed IP for my printer and cloud device, because with DHCP, every time I restart devices, with random IP, I lose mappings and have to refresh settings all the time.

12 days ago

JimqFirst activity

asked in Gateways and devices

Travelling with Gateway

If you have T-Mobile Home Internet and you travel to another location, can you bring the gateway with you? If there is a signal it should connect, right?

12 days ago

HaroldMFirst activity

asked in Gateways and devices

Fast Roaming aka Seamless Roaming

I recently signed up for the T-Mobile 5G home internet service. It’s working great but I’m trying to get my Ting device to connect and keep having issues. Ting monitors my electrical, etc. and is part of State Farm. When I try to connect to my newly made 2.4GHz SSID it pops up and tells me that my router appears to have Fast Roaming enabled and could cause problems with my Ting device connecting. Sure enough it fails to connect every time. Says the password is wrong. But it’s not because my security cameras, laptop, and thermostat are all connected to the same SSID with no issues. So I dug around and found nothing on Google for this “fast/seamless” roaming. I found the term seamless roaming from the tech specs for my modem/router from T-Mobile. I’ve attached the specs I’m referring to. My gateway is as follows: T-Mobile 5G Gateway G4SE I called tech support and as I was worried would happen no one there has any idea what I’m talking about. I just want to know how I can get this disable

12 days ago

RoslinUSAFirst activity

asked in Gateways and devices

MB Still accumilating on no battery model, 5G Gateway when UNPLUGGED

Do not have internet on T-Mobile phone or TV, only use Gateway for I-Pad and Laptop. I ALWAYS turn off internet setting via SETTINGS on both devices when not in use. I push button to off on rear of Gateway (even though I have been told I do not need to because my model has no battery back-up) and pull PLUG out for the night, yet my USEAGE keeps showing all sorts of MBs being used during these times. Have verified am not being hacked, so what’s the deal? How can I be using MBs when Gateway plug is OUT OF WALL??

12 days ago

HoosierDaddyRookie

posted in Plans and Services

Getting someone else's text messages on my gateway!?

I accidentally pushed the wrong button on my gateway and discovered a bunch of text messages. They are apparently to someone named Arron who is a grandpa, recently had a roof replaced, is a part-time bartender, poker player, apparently trying to sell a truck and has some dental issues. And more...I’ve had the gateway for 6 months and these texts are time stamped March thru the present. I reported to T-Mobile and asked why a gateway receives texts at all. T-Mobile wasn’t concerned that I was receiving the texts but said gateways receive texts strictly so T-Mobile can communicate to internet customers who don’t have a phone plan. Said the texts were probably related to number reuse, but that didn’t really make sense.As an experiment, I texted a message to the phone number associated with my gateway on my bill but that text didn’t make it to the gateway, but didn’t really think it would.I know I would be pretty upset if my texts were also going to some random T-Mobile home internet gatewa

12 days ago

RPAHelper Level 3

asked in Plans and Services

Enforce Home Internet Eligibility

13 days ago

denniskoskoFirst activity

asked in Gateways and devices

dtisonFirst activity

asked in Gateways and devices

Wifi DHCP and other Config on 5G Home Internet

It appears from connecting on 192.168.12.1, and searching the TM Community posts that it is not possible to do standard Power user configuration, e.g., change subnet, disable the Wifi easily, port forward for remote access, etc.Can someone confirm there is no ability to set these up? There is another post from DaaBoss, saying just offer a Network bridge, without NAT and Wifi. That, together with a separate OpenWRT router would be far more useful than the 5G Home internet product. So far this is disappointing.

13 days ago

noeticFirst activity

asked in Gateways and devices

Home internet service is not reliable. What are my solutions? Family has terminally ill member who has online doctor visits.

I’ve had the home internet service since end of last year. It has been progressively getting worse. I’m unable to connect during the day during the most important times when family member needs to be on an appointment with doctors. I’ve noticed my mobile phone data works better than my home internet but at the same time. I’ve noticed my phone service disconnects.I’m not sure at this point what I should do. Or if I should just cancel and move on since the service is unreliable and when I signed up for home internet I was told I would receive a $50 discount which never happened despite submitting code.

14 days ago

WonderWomanFirst activity

asked in Gateways and devices

Gateway Issues

I tried to customize my wi-fi, but this gateway is very primitive. Does not allow you to customize via the gateway ip address. You have to download the app.Does not allow you to rename devices and to set schedule for each device is a pain. With other routers I could set certain devices to a user (child/non admin user) and place a schedule for that user and all their devices.My security cameras and my thermostate had a huge issue connecting to it. I ended up replacing my YI Cameras because they were old and just wouldn't work with the security settings. Now, I am having issues connecting to certain secure sites and I have to disconnect wifi and connect my phone Hotspot (also with t-mobile, mind you) to visit these sites.Other gateway ip addresses allow you more flexibility with settings and customization. This is frustrating. I'm guessing I'm going to have to buy an external router to get the customization I need.T-mobile, anyway you could help us out with this?

14 days ago

Shannon 982First activity

asked in Plans and Services

Can this be paid month to month

Mobile Internet w/10GB high-speed data - taxes included $35/monthDoes anyone know if this plan can be month to month?

14 days ago

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