Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3053 Discussions

LeebRookie

5g home internet - some sites won't load

My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it’s either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you. (Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)

19 days ago

da.downLearner

asked in Gateways and devices

Is anyone else having problems with a changing IP address?

I’ve had the Home Internet service for 3 months now and I’m generally happy with it, but one thing is rather annoying. The external IP address that gets assigned to my gateway keeps changing. This has two side effects. Web sites for CCs, banks, etc remember the IP address that you last used to connect and if it changes, they will require additional verification. The other problem is with streaming TV services. The local broadcasts that I’m allowed to watch will depend on where they think that I’m located. My estimated location usually depends on my IP address and in the last month this has changed 4 times! My IP address location has changed from Kansas to Oklahoma, to Texas and today it thinks I’m on Ohio!

4 months ago

Gail S.First activity

asked in Gateways and devices

Canon printer will not connect to T-Mobile 5G Gateway home internet

I have the Arcadyan KVD21 Gateway and a Canon PIXMA TR4520 printer. I have tried multiple methods to connect the printer to the T-Mobile wifi network and am still unsuccessful. Currently, I am attempting setup using the Canon Wi-Fi Connection Assistant. In Network Settings, the T-Mobile network encryption type shows up as Do Not Use. Is there a way to change the encryption type on the network? Would that enable the printer to access the T-Mobile wifi? Any and all suggestion welcome. I have tried T-Mobile tech support, but they cannot help, saying it's a printer issue.

1 month ago

HVl28792First activity

posted in Troubleshooting

NAT (Forwarding) in T-Mobile Gateway

I recently signed up for T-Mobile internet, and I am VERY disappointed that I could not even forward NAT traffic to my home security system. I saw that this was discussed 7 months ago in a previous thread, and hope the developers will notice this. The speed is great, and the same as was advertised in the chat.I would like this issue to be resolved so that I don’t need to continue with Optimum (Morris Broadband).

6 months ago

Mz Red1First activity

posted in Gateways and devices

ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE

It time to SUE T-MOBILE FOR NOT PROVIDING CUSTOMERS WITH THE INTERNET SERVICE WE ARE PAYING FOR EVERY MONTH YOU CALL THEY DO NOTHING THEY ARE PUTTING THE LIVES OF OUR FAMILIES AT RISK BECAUSE OUR SECURITY CAMERAS WONT WORK WITHOUT INTERNET THEY REFUSE TO HIRE REAL TECHNICIANS TO COME OUT TO THE AREAS TO FIX NOTHING & THEY KNOW THEY ARE NOT GIVING US INTERNET SERVICE BUT THEY GETTING THEY MONEY EVERY MONTH FROM US & IT RIDICULOUS & UNEXCEPTIONABLE THAT THEY BE ALLOWED TO KEEP CHEATING & DECEPTIVELY TAKING OUR MONEY!! I’M SICK OF THEM GETTING AWAY WITH IT I CANT EVEN CONNECT MY PHONES TO THIS HOME INTERNET IT SAYS MY PHONE IS NOT CONNECTED TO THE INTERNET & THE BOX SITTING IN THE WINDOW! IF ABOUT KNOWS OF A LAWYER WHO HANDLES CLASS ACTION LAWSUITS PLEASE SEND THEM MY WAY I WANT ALL MY MONEY BACK THEY SHOULD HAVE GAVE IT FREE WHILE THEY TESTING IT OUT AT OUR EXPENSE & THEN MAKE US TROUBLESHOOT WHEN THATS THEIR JOB NOT OURS!! & I HAVE NEVER SEEN 5G anything whil

5 months ago

RevivalofthesoulFirst activity

asked in Gateways and devices

IP Location issue

So apparently I cannot connect to sites that need to verify your location because my new tmobile internet service shows me as being located in a State that is different from my actual location.Been on hold for 50 mins to speak to someone, not sure if I will get anyone tonight and this is not looking good for customer service support that you don’t have a different number specifically for tech issues like this.

4 months ago

TigerBazookaFirst activity

asked in Gateways and devices

Home Internet Gateway Needs Reboot Multiple Times Daily, Internet Access Dropping

Multiple times on most days, at no particular time of day, internet access stops working. Devices can still connect to the WiFi network, but there is no internet access on WiFi or wired until the device gets turned off and back on. In rare cases it might work itself out within a matter of hours, for example if I am not home to reboot it. It has been like this the entire time I’ve had it, and it causes parts of my security system not to work, as well as stops my crypto mining that my PC does when I’m not using it, therefore actively costing me money when I’m not home to babysit the gateway (eg, at work).I really, really want to stick with T-Mo but I’ll have to sign up with the local cable monopoly if uptime is this bad.

1 year ago

LidaFirst activity

asked in Troubleshooting

Echo 8 Promotion

I have submitted request for this promotion 3 times. Every time I was asked to track my order. I have three tracking numbers. Unfortunately, I am not sure where I should go to track the order.The instructions on line are not clear!!Please help.BestLida Farzin

1 year ago

blue240sx44Speaker

asked in Troubleshooting

T-mobile 5g home internet forcing to tower with no data issues/changing towers/bands

switching towers/bands --Hello I just got my 5g router in the mail 2 days ago the first day was a complete bust i had 3 bars but the connection was horrible/non existent so i tried did some research and used the app looking for the best signals and everything moving this thing all over for hours-still 3 bars and i would think thats enough I literally could not even get it to load speedtest before or a webpage hardly no connecting to anything basically when its on this band/tower not even the web user interface it also only has a primary connection and no secondary the primary is b71 and the secondary is not connected. then i just left it alone and randomly tried it and it only had 2 bars this time-weak according to the app but it actually loaded a webpage then i managed to get 50mbps on a speedtest and watch some youtube on 4k! i was feeling good i looked at the web interface and noticed i was not on the same band anymore and the primary b66 and secondary n71 bands and then bam it swit

1 year ago

AimfireFirst activity

asked in Troubleshooting

why TMobile home internet so bad

When I first got my gateway it worked ok 6 months now and it sucks so bad I can't play games and half the time my wife can't even watch her shows without it buffing I think TMobile needs to stop making new stuff and fix theyre crappy service when I get another service in dropping this crap

7 days ago

nartinoRookie

asked in Troubleshooting

Home Internet and wifi extender

Is there any reason I cannot use a wifi extender with my home internet service?

1 month ago

kennycSpeaker

posted in Troubleshooting

Anyone else wake up to a Red Battery Light on their LTE Home Internet Gateway this morning 11/21/21?

Woke up to a Red Battery Light on my 4G Home Internet Gateway. It has worked fine for almost a year now. I understand there was a software update last night and can’t help but thing they are related. Anyone else?

2 years ago

VitruvianFirst activity

asked in Troubleshooting

Hulu Live

Why won't Hulu Live work with T-Mobile Internet? Looking the question up online says: “T-Mobile Home Internet supports most video streaming services, like YouTube TV or Netflix. However, at the moment, Hulu + Live TV is not supported due to a technical requirement in delivering the service. We’re working closely with Hulu to resolve this as quickly as possible,” a T-Mobile spokesperson said in a statement. This is very unacceptable in today's market. With Hulu being a cloud supported application, it should take nothing to support the service. It's a simple data service that should be provided and supported. 5G is just a carrier, it's a link to internet services. Why is it, the service is not supported? I would like a deeper technical answer as to why such a simple thing is not 'supported'?

1 year ago

beeflyFirst activity

asked in Plans and Services

has anyone else been scammed by T-Mobile?

Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I

10 days ago

wildcats198311First activity

posted in Troubleshooting

NOK 5G21 Gateway Battery Backup

How does the battery backup option work on the High Speed Home Internet NOK 5G21 Gateway device. When the device gets unplugged or losses power, the device configures to battery operation, then the WiFi is disabled. I also tried using Ethernet. Neither connection method works. In the manual it says “During battery operation, neither Wi-Fi nor Ethernet connections are supported.” What is the use to have battery backup if WiFi nor Ethernet connections are supported? How can I use the device during battery operation?

7 months ago

jlillardHelper Level 1

asked in Troubleshooting

Home Internet - 4G LTE vs 5G

My Primary Signal is 4 bars / B66 and my Secondary Signal is 3 bars / n71. My download speeds are less than 100 Mbps. Does that mean I’m operating over 4G LTE instead of 5G?

2 years ago

MachooRookie

asked in Troubleshooting

Home internet speeds extremely inconsistent and connection drops intermittently

We jumped on home internet service as soon as we heard about it. For a long time now, Comcast has been the only choice in Baltimore City and it feels like they squeeze city residents to subsidize lower prices for their customers in the counties where they have competition. Our current Comcast bill is just over $100 per month with their most basic service, a bundled Internet + TV. We don’t even use the TV service but they wouldn’t give us a plan with just internet service. This costs us about $110/month. I can plug my brother’s address (he has VZ Fios) in on the Comcast website and get offers for $39.99/month. I’ve been looking for a way to break free of Comcast for years now so I want to love this service but it’s just not measuring up.We had one of the mobile internet gateways delivered on 3/9. I started testing it immediately and was consistently getting speeds well over 300Mbps down on the first floor of my house. I even hit above 400Mbps a few times. So I went ahead and put that g

6 months ago

StjonFirst activity

posted in Gateways and devices

Can't connect Google Mini to T-Mobile Home Internet

I've tried every recommendation in the book restarting the "T-Mobile" device, the mini. It will go through the entire process of adding the device and at the very end, after it's verified the connection, it suddenly says it can't connect to the network and fails the addition.

2 months ago

Jim12957First activity

asked in Troubleshooting

Connected, No Internet

We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and the only way to fix it is to power cycle the gray trash can (as we call the modem). Very confused, as it's location hasn't changed since initial setup, nor have any of its settings. Any help would be appreciated.

7 months ago

Dani333First activity

asked in Gateways and devices

5G Internet Showing Incorrect Location

Recently installed 5G home internet and it won’t give me the correct location. Google Maps has no idea where I’m at but more importantly my local channels on FuboTV are not showing up anymore. How do I set the location on my 5G Gateway?

21 days ago

BlindbatFirst activity

asked in Troubleshooting

Home Internet & Wifi calling

just set up new Tmobile home internet in a rural area-all carriers are iffy here but the Tmobile speed and connection are ok at home (not so much in some communities near me). That is the issue-I have my cell service on Verizon (best coverage all communities) and it will not connect a wifi calling attempt. All other cell services work flawlessly and if I use a different sip the wifi calling works on the phone. I have tried a different router (actually 3 of them as well as mesh system all with the same results-internet traffic is good and no wifi calling) I would like to resolve this and continue with Tmobile but without wifi calling its not helpful-any suggestions?

1 year ago

SoCal MarkFirst activity

asked in Troubleshooting

t-mobile Home Internet - Location Issue

I live in Los Angeles County California, and the home internet is showing the different sites that I am in Las Vegas. This creates a problem from things like streaming YouTube TV, to access my local channels. Spent many hours with Home Internet (they act like they have never heard of the problem - yet I have seen some comment on this chat (doesn’t T-Mo monitor the chat room, (another question for another day))). It was suggested that I wire my personal router into the T-Mo router, and at first it appeared to work but then when I went to You Tube it showed location as Vegas again, An hour on chat with You-tube (this person appeared to know what they were talking about) and he finally said that You tube uses your IP address to determian where you have access and since my was saying Vegas that all they can do. Anyone have any suggestions on a work around, I would hate to go back to Spectrum to solfe the issue.

2 months ago

unclejoe00Rookie

asked in Gateways and devices

HP Printer Wireless Set up Issue

Since setting up my 5g home internet device, I am not able to connect my HP Photosmart C4599 wireless printer to it. I reinstalled it on my home computer which connects to the modem with ethernet cable. I currently have the printer set up using cable connected to home computer, but when I try to configure it over wireless, I am not able to complete the set up. I get to the point where I select my SSID and put in my password so that is all working, but then after that it fails for “MAC Address Filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup. Temporarily disable MAC address filtering on your wireless router.” I got into the router using the admin user/password but don’t see an advanced option for disabling MAC address filtering. Is there a way to do this or what other options do I have?Thanks for your help!

1 year ago

jordanlovestabbyFirst activity

asked in Troubleshooting

Anyone's Home Internet App not loading?

I had an issue and they reset my router/modem. The password reset and Im trying to change it back but I can’t load back into TMobile Home Internet App at all. Its stuck at loading.

1 month ago

DannyphantomRookie

asked in Gateways and devices

nok 5g21 Home Wifi Upnp

Has anyone had any luck enabling it or finding a way to enable it? I just got it today and my Xbox is saying it’s not successful and I can’t find anyway to enable UPnP on this router.

7 months ago

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