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A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3118 Discussions
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Skull52Rookie
asked in Troubleshooting
High Latency and Packet loss

The Past couple of days I have been experiencing Latencies (Ping) of over 200ms and packet loss from 85%-100% pinging. Anyone else experiencing this? 

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iTinkeralot
Pillar
1 year ago
Dieselista
DieselistaRookie
asked in Troubleshooting
Dropping WiFi calls when using T-Mobile Nokia 5G21 Gateway

I have used this gateway for about 6 months and generally it has been very good for all internet needs including streaming video, Skype, Zoom, general surfing etc.  Just recently, however, it has started dropping Wi-Fi calls (we use this a lot as the cellular signal in parts of the house are not good).  The call begins fine but after about a minute the other party can no longer hear me, I can hear them, switching off Wi-Fi on the phone immediately corrects the problem.  The phones in use are both Android and iPhone, same issue with both.  The Gateway is connected to a home network and router, the issue occurs regardless of whether you are logged in directly to the T Mobile Gateway or the remote router.

20
C
1 year ago
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Tfrisch9First activity
asked in Gateways and devices
wyze cameras will not connect since i got 5g internet home gayeway from t mobile

My wyze cameras not connecting to my 5g t mobile internet does anyone know why and can anyone offer help or direction to go thanks 

20
M
1 year ago
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NYJackLearner
asked in Gateways and devices
TMOG4AR Gateway

How do I go about replacing my T-Mobile Arcadian gateway with the newer TMOG4AR gateway?

19
L
5 months ago
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BoltjaFirst activity
posted in Troubleshooting
$150 T-Mobile Home Internet Rebate Scam

T-Mobile $150 rebate is a scam.I signed up did what they said to do.Check status 2 months later and it says denied.

19
S
2 months ago
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TheguyFirst activity
asked in Troubleshooting
Internet becomes unusable randomly at night around 10pm-2am

So the tmobile home internet works pretty well throughout the day it almost has no issues at all I get decent speeds and ping and can actually use it for internet heavy stuff.But the problem is randomly every single night anywhere between 10pm-2am my internet will basically become unusable my ping will shoot up to 600+ and my download speed below 1mb. it can barely load up a website when it’s like this.it will stay like this for a hour or two and then go back to normal, the problem is this is when I usually get home from work so it sucks it gets like this at the time I want to use it most.Has anyone else had this issues? anyone know what causes it?

19
K
1 month ago
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mcowinFirst activity
asked in Troubleshooting
revvl 6 pro hotspot

My Revvl 6 pros hotspot randomly turns off for no reason. I can't figure out how to fix it. I always have it set not to turn off automatically even when nothing is connected to it for an extended period of time and it still does it

19
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1 hour ago
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corvi42Rookie
asked in Troubleshooting
No admin console on Arcadyan KVD21 internet gateway.

I see other users posting pictures of the admin console for the Arcadyan internet gateway. But it doesn’t show up on mine. All I get is the home “status” page; no option to log in to admin console, no option to modify wifi settings, etc (see screenshot).  I’ve tried doing a factory reset and went through the setup process a second time - still no change. What is going on here? Why can’t I get an admin console for this device? 

19
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1 year ago
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Steve-n-GeorgiaFirst activity
asked in Plans and Services
T-Mobile Internet - $200 Pre-Paid Mastercard - STILL WAITING

I switched to T-Mobile Internet over 3 months ago. The $200 Pre-paid Mastercard within 10 weeks was an incentive that led to me making this choice.  It has been 12 weeks and I have not heard a thing.  Has anyone had a similar experience?  I am preparing to switch back to my previous provider if this is how they treat customers.

19
S
2 days ago
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PhantomPilotFirst activity
asked in Troubleshooting
How to find out when tower upgrades are done

I have been told that the 5G towers in my area are being upgraded but is there a way to check the progress?  I have T-Mobile home internet and am waiting on them to be finished to see if I am going to keep the service. Right now I get between 20mb and 40mb on a good day.

19
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11 months ago
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revdrwebbRookie
asked in Troubleshooting
VOIP on high speed gateway

Is anyone using the high speed gateway for VOIP traffic?  I was told it required a firmware update to make it work.  Worked fine on the LTE gateway.  Any help would be appreciated.  

18
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7 months ago
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Gooner65Helper Level 1
asked in Gateways and devices
Just got TMobile Internet and can't connect to Streaming Services

Internet is lightning fast but I can’t connect to Netflix or Amazon Prime on any of our TV’s. Can’t even log into Netflix.com on my computer. Tech support is useless. Is there a simple fix or do I need to go back to Spectrum wifi?

18
H
15 days ago
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EsbeekayFirst activity
asked in Troubleshooting
Slow upload speed and T Mobile home Internet

How do I improve the upload speed of my T Mobile home Internet? The download speed is around 70 the upload is just under one, which is horrible

18
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4 days ago
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user2021First activity
posted in Troubleshooting
Feature Request - Home Internet Gateway DHCP Settings

T-Mo -Please enable us to set the DHCP parameters on the home internet gateway (“trashcan”).I want to use static addresses and DNS-based content filtering for my local network.Thanks.

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U
7 months ago
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DRISCOLL0424Novice
asked in Gateways and devices
T-mobile -- White mesh -- can't get it to pair -- have tried everything!

No matter what I try I cannot get the white mesh disks to pair.I have spent hours on the phone with support...I have reset factory reset my gateway, the mesh several times...and all it does is blink white.  They have sent me knew ones… same result.  I don’t know what else to do that this point.  Does anyone know how to fix?Thank you!

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10 days ago
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greg21111Learner
asked in Troubleshooting
My tmobile cell tower is overloading my router settings to make it worse

I just got this tmobile home internet last monday and for two days it was amazing and then someone started messing with the settings to make it worse by alot. One thing they did was change the TCP so any new connection starts out with a very slow download and then it ramps up to better speeds, i can only get full speeds on a download service like steam now, webpages use next to no download speed and if you have auto quality enabled or you can’t choose a video quality for a video, all videos on computer and TV start out at like 160p and then go up to 720p or more after a while. Next they keep overloading my router settings to force me on to other bands and to slow down my speeds the speed test pings are in the 180s, and they over amplify the sinr it was normaly 12-15 for days and they overload it to 40 to make it slower i was getting 168 mbps downloads maxed with a 70 ping, now its around 100mbps but the pings and the TCP ramp up change really degrade quality of the internetthe cell tow

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1 year ago
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SedonaBradFirst activity
asked in Troubleshooting
New T Mobile home gaetway

Is anyone using the new home gateway ARC KVD21 GATEWAY BLK KITI’m getting one of the new units and wanted to know if it is any better than the round trash can style?My main use will be streaming for TV and basic online stuff.

18
F
1 year ago
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Mr.joneRookie
asked in Troubleshooting
tmobile home internet and samsung tv plus

I just received my new tmobile home internet gray 5g gateway. All internet items work great! Even all the apps on my Samsung tv. All except for the Samsung tv+ app, it lags and says "there was a problem trying to play the Samsung tvplus channel. Check your network settings and try again later". Anyone have any idea why this is the only app on my TV that won't work with my new internet? Just for more info; Hulu, disney+, prime,  and YouTube all work great, on the same new network.

18
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1 year ago
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not-a-numberLearner
asked in Troubleshooting
Being redirected to Chinese msn

This is a strange one. I started my laptop yesterday and noticed that the news feed on the taskbar was in Chinese. Clicking any of the news items brought me to msn.cn/zh-cn. Manually trying to go to msn.com redirected me to msn.cn/zh-cn. I thought it was malware on my computer, so I malware checked and deleted my cookies. There was no malware found and deleting the cookies didn't help. Then I tested all the other devices in my house. All the computers and all the phones act the same way. What's more, if I switch my phone over to AT&T towers, msn.com works normally. So, it seems obvious to me that the problem is with T-mobile. I rebooted the gateway and that didn't fix the problem. This may not be a serious problem, but, then again, maybe it is. I don't like that I'm somehow being redirected to a Chinese site. Does anyone have any suggestions/solutions concerning this?

18
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1 year ago
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mountainmanRookie
asked in Gateways and devices
How to access Expert settings on Home Internet

I just got a 5g home internet router and so far the signal and speeds are good at my home.  I already have a wireless router (Amplifi) that covers my house much better than the t mobile device so I’d like to use that, which means I need to put the t mobile router in bridge mode/DMZ and turn off the wireless radios.  T mobile’s web user interface guide (https://www.t-mobile.com/support/devices/web-user-interface-t-mobile-lte-wi-fi-gateway#app8) states that many features of the router can be accessed via the Expert menu (ie DMZ, etc).  I can’t access any such Expert menu on my router.  Help!

17
F
11 months ago
jlillard
jlillardHelper Level 1
posted in Troubleshooting
Public IP Changes

I wanted to confirm that my public IP changes every 2 weeks.  It’s rare that I have an uptime that long but on the 2 occasions that I have my IP changes overnight.  I’m guessing the DHCP lease the gateway gets is only good for 2 weeks.  That matches up with my previous ISP.  Unfortunately instead of renewing on the same IP it seems to change which is annoying.

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2 years ago
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SlclemensRookie
posted in Troubleshooting
T-Mobile Home Internet slowed to failure of service

There seems to be a fair number of home Internet customers who had good service a few months ago and now practically have no service. T-Mobile is just giving us the runaround, they give equivocating responses about congestion on their system,  which of course is their responsibility. They sold it to more customers than it has the capacity to serve  And finally they tell you they have no plans to improve their capacity, so if you don’t like it you should leave. What’s the contact point for the FCC Complaints? Has anyone contacted any other agencies or law offices yet?

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2 years ago
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billw6560Rookie
asked in Gateways and devices
WiFi router sugestions that can use different IP address for Home Internet 5G Gateway

I tried to use the Home Internet 5G Gateway/Router in my home network setup, but unfortunately, the router has it’s base IP address (i.e. 192.168.x.x) hard coded into it’s OS, and CANNOT be changed. I have an existing large (for home) WiFi/hard wire LAN network setup on IP base of 10.0.x.x. I have way too many IOT devices, multiple PC’s, NAS’s, and peripherals to think about changing my base IP. If you yourself have done this, you know that once you change the base IP, you can’t go back to reconfigure those devices that ONLY communicate via hard wire.With that said, I tried the Home Internet 5G Gateway/Router for a day, and I got decent 50-80MBs data speeds, good enough for home use. However, not being able to change the base IP (which is really unheard of for routers) left this device useless to me.The question, does anyone know of a WiFi Router that can use the Home Internet 5G Gateway/Router as a “modem”, then allow the new WiFi Router to set it’s own IP configuration?Where I live,

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8 months ago
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The Last StarfighterFirst activity
asked in Gateways and devices
all pdn ip connection failure

So after the recent update it seems like anytime I connect to a Sprint tower (that I having been using for months. B26 and B25).I don't get this error if I connect to a tower much further away from my house (that's a T-Mobile tower) no problem, no errors, other than of course terrible speeds because of poor signal.Just wondering if this is a known issue?One thing to add is my cell phone connects to the sprint tower no problem, so it seems like a issue for just TMHI / "trashcan".

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iTinkeralot
Pillar
1 year ago
agemp
agempRookie
asked in Gateways and devices
Wi-Fi extenders for the T-Mobile gateway

Is there Wi-Fi extenders with a Gigabit port that are compatible with the T-Mobile gateway. I do not want to use a mesh network or a separate router. Only looking to extend the T-Mobile gateways Dual-Band Wi-Fi. 

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C
3 months ago
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