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A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3118 Discussions
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mrobrianRookie
asked in Plans and Services
A LOT of T-Mobile ID issues as a Home Internet customer

I’ve been dealing with this for several hours now, so forgive the rant…It seems that T-Mobile has no concept of Home Internet users not having a T-Mobile phone. I don’t know why that is so hard to understand. However, if you only have Home Internet, and not phone, it’s IMPOSSIBLE to get a working T-Mobile ID. The form to create one will tell you your email is wrong when it’s not. In the forums I found a message saying to just create a forum account then link your phone number, so I tried that and when I log in it won’t let me do anything without linking my phone number, but entering my phone number gives me a Service Unavailable error.So, I used the online support chat to try to get this resolved. The first person was completely clueless and told me I had to call customer service. Not sure what the point of the online chat is if they’re just going to tell you to call. So then I call, sit on hold for a VERY long time, and then hung up. For some reason, when you call the Home Internet su

24
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2 months ago
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snsokstanLearner
asked in Troubleshooting
I have T mobile 5G internet. How do I add the Ooma landline service?

I have 5G Internet service with T-Mobile. I want to convert my landline service to T Mobile. It’s currently on another internet provider. I see there’s a tel port on my Gateway device. I can’t find a link on my account pages and I’ve been on hold with T-Mobile support for over half-hour.When I first signed up, I saw a special offer for Ooma through T-Mobile.  Can anyone direct me to that?

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2 years ago
jlillard
jlillardHelper Level 1
asked in Troubleshooting
Home Internet - 4G LTE vs 5G

My Primary Signal is 4 bars / B66 and my Secondary Signal is 3 bars / n71.  My download speeds are less than 100 Mbps.  Does that mean I’m operating over 4G LTE instead of 5G?

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2 years ago
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DRISCOLL0424Novice
asked in Gateways and devices
T-mobile -- White mesh -- can't get it to pair -- have tried everything!

No matter what I try I cannot get the white mesh disks to pair.I have spent hours on the phone with support...I have reset factory reset my gateway, the mesh several times...and all it does is blink white.  They have sent me knew ones… same result.  I don’t know what else to do that this point.  Does anyone know how to fix?Thank you!

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10 days ago
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CclcFirst activity
asked in Troubleshooting
no internet

Having issues connecting to my internet...it says connected but no internet and I've already restarted my router

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10 months ago
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jordanlovestabbyFirst activity
asked in Troubleshooting
Anyone's Home Internet App not loading?

I had an issue and they reset my router/modem. The password reset and Im trying to change it back but I can’t load back into TMobile Home Internet App at all. Its stuck at loading.

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2 months ago
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rongweissFirst activity
asked in Gateways and devices
TP-Link mesh system with T-mobile gateway

I have the T-Mobile Home Internet Gateway. I would like to add a wifi 6 mesh system in order to have wifi throughout my house. How should I go about installing the TP-Link Deco x20 to the T-Mobile gateway? Do I need to disable the T-Mo wifi? What should I watch out for? Any advice appreciated. Thanks!Ron

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1 year ago
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rlsheets21First activity
posted in Troubleshooting
5g home internet stuck on 4g

So I am using the 5g home internet and it worked flawlessly for about 10 days, it states now that it's just using 4g instead of the normal 5g. I have rest the 5g modem and rebooted it several times. 5g worked perfectly fine before has something changed with the 5g extended range. Btw I'm located in a rural area in TN. 

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2 months ago
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DrLipSyncherLearner
asked in Gateways and devices
DNS Blocking on T-Mobile Gateway, Gateway Refuses to Accept Connection

Have been having issues lately and did some deep trouble-shooting today.All the usual trouble shooting, restart reboot gate way, reboot router, reset gateway, reset router, unplug devices, etc…Found the issue was the gateway kept reporting it was connected but the router which is wired directly to the gateway said there was no connection.I normally use an alternative dns provider for everything, as the ISP provided dns is slow and insecure subject to dns jacking.As soon as I switch the router to use the ISP Provided dns from the gateway it connected perfectly, devices that were manually configured with the alternative dns on their interfaces still couldn’t connect though.Switching these devices to the ISP Provided dns solved their issue as well.Only thing that is working with the alternative dns without issue is the Secure DNS protocol which appears to be immune to what ever is going on with the t-mobile ISP. I don’t know if this is a bug or a feature in t-mobile’s book or this is due

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2 years ago
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JeremysIronRookie
asked in Gateways and devices
Will using my own router resolve some issues with the T-mobile router?

I’m having a few issues with my 5g T-mobile gateway/router (the cylinder) with my HP printer and maybe my Roku (I stopped seeing its Wi-Fi a few days ago). What I’m wondering is, if I use my own router in bridge/AP mode and connect to that, will that resolve potential issues I’m seeing? Or no, since it’s all part of the same network anyway?

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bocaboy2591
5 months ago
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StolenIDFirst activity
asked in Gateways and devices
Amazon Fire Television

I ordered T-Mobile internet service, and was supposed to get an Amazon Fire TV. Not sure where to check the status?

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3 months ago
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OmgusofunniFirst activity
asked in Troubleshooting
TMobile Home Internet -- Great signal but no internet?

Hi all. I'm wondering if anyone else has had a similar issue. My unit is up on a second floor window. Constant five bars and I am not far from a 5g tower. But ever since I separated the bands (2.4ghz vs 5ghz) so I could live a smart Google home life again, my unit has been crashing. I've called in and done several factory resets. Most of which did not help up until I did a factory reset on my end and the expert did one as well on their end? Or at least that's what I was told? Anyway, it worked great up until I separated the bands about 24 hours later. I only reconnected a few smart devices and went to bed. This morning, I'm back to where I started with 5 signal bars and no internet connection. I'm chatting with a tmobile expert right now and we're troubleshooting it. I guess I'm getting a replacement in two days, but I'm hesitantly optimistic. Anyone else have a similar experience and solutions? Would adding a router help at all for what I'm guessing is a bandwidth issue?

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3 months ago
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docampo5First activity
posted in Gateways and devices
Home Internet Gaming

I have had Home Internet for about a year and I have been able to use it for both work and gaming. However, within the last few weeks, I received a “internet required to connect to servers” error when playing on GTA V, Red Dead Redemption, ARK or any other game with online features. I have changed gateways and even replaced one without any luck. I have already reached out to Sony and one of the game’s helpdesks and they both state that it is an internet provider issue. T-Mobile doesn't have any support for gamers according to one of their reps so I am frustratingly out of options. Any additional help is greatly appreciated. I am looking for other internet providers in the meantime. 

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7 hours ago
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ThossessessFirst activity
posted in Gateways and devices
I wish the T-Mobile Home Internet Gateway was JUST a modem!!!

I just left Breezeline due to horrible service for over a month, and when it went out from home, my T-Mobile iPhone became my hotspot. After realizing it was more reliable than my landline Internet, I tried the T-Mobile Home Internet. I was shocked to get 700 down and 60 up, consistently, so after two weeks of successful stress testing I dropped Breezeline. With that said, here are my two main frustrations:I have a UniFi network with several APs in my home all connected to a UniFi switch and UniFi router… I am sure you can see where I’m going with this… 1) I do not need the Sagemcom Fast 5688W router OR 2) its WiFi. You cannot disable WiFi on the unit, or put it into bridge mode to bypass the router. I have tried getting into the device with no luck. So now, I have a double NAT situation and the T-Mobile gateway is emitting frequencies that are going unused. This is a huge oversight on T-Mobile’s end. T-Mobile, if you read these, I know a few people using your home internet, and they’r

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4 months ago
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dmcdivittHelper Level 1
asked in Gateways and devices
I want to replace the home internet gateway

I’ve had T-Mobile home internet a few months. I was told service in my area was iffy but decided to take the risk. They were upgrading the tower near me. That caused outages but I hung in there. The Sagemcom gateway was frequently going into standby mode, too. It would show connected to the tower but not provide internet to connected Wi-Fi devices though devices could talk to each other through the local network. After a time the gateway became more reliable only requiring a reboot every couple of days. There was a two month window with good internet. Then the gateway starting going into standby again and T-Mobile replaced it with the Arcadyan.The Arcadyan is extremely reliable but not nearly as fast. Unfortunately the Arcadyan will not service a great number of Wi-Fi connections. I have ten Google Nest Mini speakers and group play would not work with the Arcadyan. I have many other devices, too.As a test I connected my 12 year old Buffalo router. It has 2.4 and 5 g bands. It services

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1 year ago
EdgarOnWheels
EdgarOnWheelsFirst activity
asked in Plans and Services
T-Mobile Home Internet - Setup Fixed IP

How can I set FIXED IP’s? I need fixed IP for my printer and cloud device, because with DHCP, every time I restart devices, with random IP, I lose mappings and have to refresh settings all the time.

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12 days ago
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mikeamclaughlinFirst activity
asked in Troubleshooting
Free Amazon Echo Show 8 promotion for home internet

Hello, I signed up for Home Internet and was told I could get a free Free Amazon Echo Show 8. They gave me the address of “T-Mobile Promotions” but it does not work. It wants me to put in a promotional code for it but I was not given a promotional code to put in. Does anyone know what the code is? ThanksMike

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2 years ago
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rgostlFirst activity
asked in Troubleshooting
T-Mobile Home Internet - seasonal suspension

I am using T-Mobile Home Internet at a 2nd home that I occupy for 6 months a year.  Is it possible to “suspend” the internet service during the time the home is not being used and keep the equipment?  I don’t want to pay for the service when I am not there.  Otherwise I would have to cancel the account, return the equipment and then open a new account with new equipment every six months and this will probably result in a problem. Thanks!

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1 year ago
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JsutheRookie
asked in Gateways and devices
new 5g gateway won't connect to the internet

Just got my new gateway to replace the 4g one I've had since June.After setting it up, the app shows that it is connected to the internet, but I have no connection. Tried my phone and laptop. Both connect to the router but have no internet access. Of course, t mobile support has a 3+ hour wait! So I'm hoping that someone here might have a tip. I've tried restarting it, even doing a factory reset (twice) and no luck.  The display on the gateway device itself shows a strong connection. 

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2 months ago
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ghostman55First activity
asked in Gateways and devices
myq garage door opener wont connect on 2.4ghz band

new to t mobile home internet ….unable to connect myq garage door opener despite spitting to 2.4ghz band chamberlain it recommends changing setting of modem….any advice?

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8 months ago
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Dannyman9First activity
asked in Troubleshooting
NOK5G21 Home Internet Gateway Not Working Properly

Hello,My NOK5G21 is not utilizing EN-DC as it will not grab a secondary signal like it is suposed to. My gateway is on n71 primary but it will not grab a secondary signal or flip to n71 on secondary and grab the much stronger signal LTE in my area band 2, 12. T-Mobile is no help with these devices, they dont seem to know anything about their product or how to work them. Very disappointed in their tech team. Does anyone have any idea on how to get it working? 

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2 years ago
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raphaelFirst activity
posted in Troubleshooting
Frequent Disconnection on 5G Home Internet

Just putting out my observations on disconnects on my 5G Home Internet -- hoping that T-Mobile’s engineering will take notice because I’m not sure if my support calls during the past several months have trickled up.  I will place another support call again to communicate these observations. My gateway is on the latest 1609 firmware. During the last several months, I noticed that at least once a week, usually on a weekend, my Internet connection will drop out, sometimes two or three times on a given day.  It was unpredictable.  It could occur several times during a  given week; and, like most, working remotely, it wreaked havoc on my work day.  Often noticed service disruption when streaming video starts buffering or my vpn drops out.  Sometimes, I’m able to catch a severe degradation of speed on a speed test app before it becomes unusable.  I usually see 300/50 Mbps, so 1 to 2 Mbps down was definitely not a reasonable speed -- especially with the gateway still showing four bars. In eve

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1 year ago
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louishirsch1@sbcglobal.netFirst activity
asked in Troubleshooting
Tmobile home not showing up in list of wi-fi on new computer

I have an older computer which connects to the t-mobile home internet fine as dones my Android. But I bought a Lenovo computer and it shows every darn network in the building(many which my older computer doesn’t see) but not the Tmobile network, How do I get the computer to see my t-mobile home network. I have the grey Nokia router if that makes a difference. Any possible suggestions appreciated. 

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11 months ago
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Craiger33First activity
asked in Troubleshooting
Why not participate in the Affordable Connectivity Program (ACP)??

I am a T-Mobile Home Internet user and was getting benefits from the EBB (Emergency Broadband Benefit) which ended this month. I was eligible to continue benefits under the new Affordable Connectivity Program (ACP) but then found out that T-Mobile has chosen NOT to participate in this new program. I am being told I need to switch my service to Metro or Assurance (which require a phone line to get Home Internet). I’m not interested in switching my accounts, but if I have to-  I won’t be going to one of their subsidiaries, I’ll move to AT&T or Verizon (both supporting their customers by participating in the ACP. WHY is T-Mobile not choosing to participate in the ACP?? Why is T-Mobile choosing to NOT support their customers in a time of need?  

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10 months ago
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TexascoachFirst activity
asked in Gateways and devices
how to connect orbi mesh router to T-mobile gateway

 I had added (actually Best Buy) an orbi mesh network (router rb50) with satellites to my at&t fiber router.  Now I am changing to t-mobil home internet.  When I signed up for this I was told by the t-mobil rep moving my orbi system to the new gateway would be no problem.  Well, I called Into t-mobil asking for help to do this - only after putting the t-mobil gateway in place was I informed by the tech that he could not help me with the orbi mesh hook up.  So now do I have to pay for another tech to come to the house to set this up? or is there anyone at t-mobil who can help me do this. BTW I just called into the local t-mobil store where I got the gateway and was told I could just return the equipment.  Is there anyone who can assist me? I am sure I am not the only one dealing with this question.   I am a computer appreciator not a comp expert! 

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1 year ago
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