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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3108 Discussions
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RockinghamFirst activity
asked in Troubleshooting
Gaming

NAT Settings constantly changing so I cannot play games online via Xbox one

2
R
1 year ago
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judywatsonFirst activity
asked in Troubleshooting
Help Needed: T-Mobile Internet Connection Issue during Hybrid Remote Learning

Hello everyone,I hope you're all doing well. I'm a total newbie when it comes to technology, and I'm currently facing a bit of an internet connection problem with T-Mobile Internet while trying to navigate through hybrid remote learning. I could really use some guidance from the experienced members of this community.Here's what's happening: As a teacher in a hybrid remote learning setup, I've been relying on T-Mobile Internet for my internet connection. However, I've been encountering some frustrating connectivity issues that are making it challenging for me to conduct smooth online classes.Since we are doing a mix of in-person and online learning, having a stable internet connection is crucial to ensure that my students and I can connect effectively. But I'm not sure how to troubleshoot or resolve the internet connectivity problems I'm facing with T-Mobile Internet.Can someone please explain how I can address the internet connection issue with T-Mobile Internet during hybrid remote le

2
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1 year ago
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Picard70First activity
asked in Gateways and devices
help with the administration password

I know the administration password is on bottom but why can't I sign it from app it doesn't let me go anyfurther on the app.i used both passwords on bottom and some pin they gave me don't work either.i can't get in app.

2
bocaboy2591
1 year ago
M
MYorlanoFirst activity
asked in Troubleshooting
Xbox Gaming Connection Skipping

I recently set up the brand new white tower 5g home internet device. I was playing Call of Duty online and I noticed that randomly everyone would skip for a split second and it keeps happening throughout the game. My ping stays the same which is odd. My average download speed is around 300 and upload around 7-9. I checked to make sure the game servers were not having any issues which they weren’t. Any suggestions as to what is going on? Is this common? 

4
J
22 hours ago
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BryanmFirst activity
asked in Plans and Services
data threshold.

I’m trying to figure out what the new home internet data threshold is going to mean regarding my internet experience. I average 1.4tb a month. I mostly watch TV and have cameras. The recent Netflix promotion change appears to add another 2tb. What could I be slowed down to? I need to know how usable it will be. I know wireless cant be guaranteed, but you should be able to give me some idea

3
R
5 months ago
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magenta10308639First activity
asked in Troubleshooting
Why does our 5G home internet go out when we are away from home?

Our T-Mobile home internet works well while we are around home with very few problems. But if we are away from home more than a few days, the internet goes out as evidenced by my no longer being able to check on things like Blink cameras, thermostats, and garage door opener. To get it going again, i have to turn the gateway off then on again. What gives? It can go for weeks or months if we are home and using it without needing a reboot. Three days ago, I got a neighbor to go in and restart the gateway and I've been checking it every day and now internet is down again. I suppose I could put it on a timer so the power is cut for a minute each day but not sure that would work since there is battery backup. Any suggestions? If we can't get this problem solved, we may have to switch back to cable which used to be terrible here but has supposedly improved greatly since we switched to T-Mobile.

3
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1 year ago
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TVfromMurTXRookie
asked in Troubleshooting
Day 1 with the Internet 5G gateway..

I don’t see a lot of functionality built in to 192.168.12.1. In fact looks like less than the app. What am I doing wrong?

1
T
2 years ago
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madderrFirst activity
asked in Troubleshooting
Turning off access to Hotspot for one user

One occupant living in my home is a night owl who wakes others in my home in the wee morning hours with her constant chatter. She refuses to change her ways. Is there a way to block just her phone between 11pm and 6am? 

1
B
2 years ago
Papigoe
PapigoeRookie
asked in Plans and Services
2FA methods

I noticed that when I will FINALLY be able to set up 2FA, I am restricted to using low security methods save for app based, and then I can only use Google Authenticator.  What I am asking is if this could be changed so that we can use other apps like Authy, Proton Pass, and better yet, hardware based methods like YubiKey?  If ye want to BE the best, then do the things that MAKE ye the best.

0
Papigoe
1 year ago
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phxusr388First activity
asked in Troubleshooting
T-Mobile 5G home internet routing me to far away data center

I have been trying out T-Mobile 5G Home Internet and noticing that I am consistently connecting through LA (IP address is based in LA, geo location services think I am in LA) even though I am close to Phoenix downtown. This actually happens on both my 5G Home Internet service and on my mobile phone service.

1
D
2 years ago
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Angry_LionFirst activity
posted in Gateways and devices
Business Internet with static IP a disaster

I want a static IP. I have T-Mobile home internet. That only uses dynamic (IPV6) addresses. I was told I had to get  business Internet. I ordered it with static IP. The Inseego device arrived. I connected and ran a speed test. I got 0.1 mbs download! I contacted tech support. It took over an hour of wrong transfers and holds to get them. They ordered a new device. II came the next day.. It woudln’t work at all. It took 3 hours to get tech support who ordered a third device. When that came, it wouldn’;t connect to the Internet at all. I spent THREE hours working with a tech. We were completely unable to get any connectivity. Static IP was also comng up incorrect. It was a dynamic IP assignment.I spent over 12 hours in total on this. Here’s what we learned:The radio in the tower has a problem with network capability. A ticket has been open on it for over 1,000 days! It’s been escalated twice wtih no result. The Inseego device willonly connect to this channel (N41). My account wasincorrec

0
A
2 months ago
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Xred11First activity
asked in Gateways and devices
why won't so connect to gateway when internet isn't connected?

So, I didn't have internet this morning. Whatever...it happens...so since I can connect to the gateway but not internet I think "ok. I'll restart the gateway with the app." But the app won't connect to the gateway.  WiFi was fine, but I couldn't connect to the gateway with the app to restart it.  So...I have to get out of bed, get my ladder to get to where I have to put my gateway, climb up, unplug power, re-plug. And then everything is fine. Would have been simpler if I could have restarted from the app, but I couldn't because the app wouldn't connect.

4
R
2 years ago
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alexonskiFirst activity
asked in Gateways and devices
Inseego FX3100 fixed wireless gateway/router - Windows identifies a new Ethernet network on each router reboot

I have a T-mobile Inseego FX3100 fixed wireless router with two Windows 10 desktop PCs connected to it via Ethernet cable.  Every time I reboot the router, each Windows 10 identifies the Inseego Ethernet connection as a new network, and I am forced to select to make it a private network each time after a reboot of the router.  On each reboot or power cycle, the network name increments (and I am now on Network 10).  Since this is happening on both Windows 10 machines, I suspect it is not an issue with the computers, but with the router.1. Is this normal/expected behavior?2. If so, is there a workaround to avoid having a windows 10 identify the Ethernet connection as a new connection giving it a new name (Network 3, Network 4, and so on) and requiring user input to select it as a private network after each router reboot?3. If this is not normal/expected behavior, is there a resolution?

1
A
6 months ago
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JklutahFirst activity
asked in Troubleshooting
call and text history of phone number

I need the call and text history of a certain number going back 3 years. Is that possible to make happen?

1
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Pillar
10 months ago
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TaylorsFirst activity
asked in Gateways and devices
VPN/Proxy

I up until today have been a certain show on Netflix, I tried to watch it today but it disappeared and I received a message about my VPN/ proxy being on, I haven't made any changes, I can still watch other shows but the show I was watching disappeared, it won't even let me screencast from my phone. I am using a 5G gateway, it tried disconnecting the gateway and connecting to my TV thru my phones hotspot but still had the same issue. Anyone have any advice?

1
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Pillar
1 year ago
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YolaGFirst activity
asked in Troubleshooting
Being Charged for 2 phone line not the Gateway Internet

I just opened my T-Mobile bill to find a full $77 charge for a second phone line instead of my $50/$55 Gateway Home internet charge. Wtf is this? Nothing at all was discussed about a second phone line and data charges. I don’t have 2 phones from T-Mobile. One phone, one Gateway. Anyone else experience this?I’ll be going to store tomorrow to cancel service. There’s a big difference between $55 flat and $77 not including extra data charges. The gateway doesn’t leave my house. Furious. 😡 Anyone have advice?

1
C
2 years ago
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CommitteesouthFirst activity
posted in Plans and Services
Forced to Change Plan

Hello

2
tidbits
Pillar
1 year ago
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LetUsConfigureOurNetworkFirst activity
asked in Gateways and devices
third party gateway recommendations

I need to be able to configure my network. Adding a router is fine but the stupid gateway g4ar doesn't let you disable wifi, restrict mac addresses, or anything. I've heard the $700 nighthawk router gateway by Netgear should work. Anyone know of anything cheaper? I've emailed inseego but seems the only way to get the inseego fx3100 is to pay T-Mobile per gigabyte in business class internet.   

0
L
5 months ago
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nytehawkFirst activity
asked in Gateways and devices
Setting 2.4 GHz

I don’t have a smart phone, and will never have one.How do I set up my Gateway for 2.4Ghz without using the app?https://www.youtube.com/watch?v=YFvBVwh_djw  

1
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Community Manager
1 year ago
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SteveH0501First activity
asked in Troubleshooting
Poor service in and around Wichita,Ks.

My T-Mobile Home Internet isn't what was advertised. I live outside of Wichita and have no access to wired or fiber service. My old company was an AM radio form of internet and very bad speeds when it worked.When T-Mobile arrived I thought I was saved. Their service is great when it works. Then the speeds drop to as low as 2mps or the internet disconnects. This happens multiple times a day. Doesn't matter the time or traffic as it will drop at 1:30am, as it did this morning.I've lost track of calls to tech support with the answer always being "It's a tower issue or upgrade". Same answer I've gotten for 10 years from other providers.My church switched to save money. Service is so bad we're switching back to our old more expensive provider. The church is several miles away, in a different zip code and yet they get same answers when calling about the same issues I have.When I get a different option T-Mobile will be kicked to the curb.

2
S
2 years ago
2
2 hours on hold with 611Helper Level 1
asked in Troubleshooting
Digits as VOIP Alternative to MagicJack not working! : Digits Call Transfer & Device Switch options don't work

I have posted here before regarding my Magic Jack worked for 1st 25 days on TMHI and then all of sudden all incoming calls , the caller can not hear us, while we can hear them.Many people here suggested using Digits as a virtual home phone for the family. I am however running into issues with digits !Any body here using digits app installed on multiple devices and can not use either the call transfer or switch device options either?  Have you ever been able to get them to work ? If you had issues and got them to work,  what did you perform to fix ?I have digits installed on 3 devices. I have a virtual line set up & active on all 3 devices. All 3 devices ring with an incoming call. If device A answers the call and the call is for Device B . They would try to either initiate a "transfer call" : which allows you to chose a phone number to transfer call or "switch device" which shows list of devices that have the digits with the line setup. In either case the call is put on hold &

0
2
1 year ago
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HomeinternetdoesnotworkFirst activity
asked in Troubleshooting
how to get back to “normal” speeds?

For the last 12 months we’ve had pretty OK speeds with T-Mobile home internet - enough for two people to work from home. Never “great” (I.e., any thing over 20 mbs) but enough to get by. About two weeks back out internet basically became inoperable. Most days we’re lucky to break above 1 mbs. I’ve spend hours on the phone with their idiot techs and have had two new gateways sent to me but with no change. No one can explain what happened in the last two weeks to explain what happened not offer and solution. Oddly, the data on my cell phone works fine while the gateway is shit. Anyone else in northern Virginia having similar issues? I feel like the 5g rollout has totally screwed us over. 

1
iTinkeralot
Pillar
2 years ago
G
Gayla BFirst activity
asked in Troubleshooting
WI-FI signal.

I have a Tmobile internet gateway router. It only goes to weak and Good signal. I have moved it all around the house and get the same result if not worse.  Then the rep states they are doing on the tower and I need to purchase a booster. I would have thought that I needed an extender not a booster. Has anyone had this experience with their tmobile wifi router? I canceled my cox for this and I think I may have made a mistake. 

2
R
10 months ago
I
itybitybobFirst activity
posted in Troubleshooting
How do I get a stronger signal

I have T-mobil internet and Mint Mobil on two phones useing the T-mobil network. In the last couple weeks the signal strength from T-mobil has degraded. I live one mile from the T-mobil tower. I have a T-Mobil signal booster mounted up high in a window and the other half of it in the kitchen twelve feet away. The number of bars on the window booster went from three bars to one and the unit in the kitchen went from three/four to zero and is now searching with no bars showing. My internet has slowed conciderbly and my phones now bounce between one and two bars. As I write this I show three bars on the T-mobil modem. I have both called and chatted with T-mobil customer service with not results after folling thier instructions and spending an extended amount of time and on hold with four different advisers. They either put you on hold or disconnect the call after long waits. I have also sent a letter to the “resolution center via USPS. How do I resolve this? 

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bocaboy2591
1 year ago
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JusdebrushingFirst activity
asked in Gateways and devices
password

Where do I find password on my router 

2
S
4 days ago
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