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A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3062 Discussions
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CfurFirst activity
posted in Troubleshooting
Issues with HP 8600 connecting to T Mobile network.

After several trips and calls to TMobile, I was instructed to create a separate network for the printer with a 2.4 Ghz frequency instead of 5G on the laptop or other device.  That alone didn't work but changing the network setting in the printer settings  to WPA/WPA2 instead of WPA2/WPA3 as mine was did the trick-so far.  Hope  that helps. 

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1 year ago
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otterFirst activity
asked in Gateways and devices
google nest setup

I have Tmbile gateway and looking to increase my wifi signal to other parts of my house. I purchases a Google Nest Pro and was expecting to be able to connect it in a distant room and that it would connect to the current wifi signal coming from the Tmobile modem/router. Is this possible or do I need to purchase another Nest to act as a point and use the one I have as hardwired to the ethernet from the Tmobile router/modem? thanks!Leo O.

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Community Manager
6 months ago
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pcmacdFirst activity
posted in Gateways and devices
Controlling Router Setup

I’ve just set up my 5G router, the white one with 54 in the product name.I am really disappointed that when I log into the router’s ip address, the home page is a vast desert?  It has none of the controls I am accustomed to seeing on a router.  The mobile app is not much better.the app doesn’t even give me information about my routerthe 2.5 ghz band is currently using channel 7, which insidder warns me is not standard, and there is no way to change this.I can’t set the range of ip addresses it will assign.I am unable to connect printers and other electronics which I prefer to have at fixed IP addresses.  Not tried DHCP on these yet.I can’t change the names of the devices, and most are just the mac address!These are just some of the more glaring issues.Call this “5G Router 0.1”   

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8 months ago
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WegieFirst activity
posted in Plans and Services
Internet

My next door neighbor told me I she got unlimited internet through tmobile so I signed up , they told me I was not eligible for unlimited so I went with the 150GB a month and it was almost used up in 8 days. not working too well for me so far. don’t understand why I cannot get the unlimited plan like others have.

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gramps28
Pillar
1 year ago
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TigerMomFirst activity
asked in Gateways and devices
Problem connecting a tablet to home internet

We just got T-mobile Home Internet and the setup went well except for one device.  All of our phones, laptops, printers, desktops, smart devices, and all but one tablet connected easily.  One tablet, an 8” Lenovo TB-8705F will not connect to the T-Mobile network.  I have tried it on several other networks and it connects to those fine.  The tablet sees the T-mobile network and can tell that it is locked, but after I enter the network password it refuses to connect.  There are no error messages. Any ideas?

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6 months ago
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lilshadow39First activity
asked in Troubleshooting
I've had it

I am an online marketing and social media advertiser ..Why ,everytime I'm finishin up the final product on a major project that I've been working hard on for the last six months, why does my internet service go down??? I  have to constantly battle this problem day in and day out . Unplug this, shut down this, take the sim card out , reset the gateway, ping it from tech support , and on and on ! Reliable service? Where? This is why we closed our corporate CELL PHONE accounts 10 years ago with yall and for some insane reason I decided to try y'all again.  I figured maybe you might've upgraded but I was wrong! I pay for monthly service which should include being able to access the internet 24  hours a day NOT 12. I don't even get reimbursed for it and on top of that I have TO START OVER WITH MY DESIGNS. Whats the solution ? Do I need to search for another service provider?  I'm so frustrated and disappointed in T-Mobile. 

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bocaboy2591
1 year ago
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AdiltzFirst activity
asked in Troubleshooting
Why the Extremely long hold times to get technical support?

For the last two days I have been trying to get technical support for my hulu live tv service. Hulu keeps showing me an error message saying “I am not at home”. I am home. The message goes on to say that the IP address does not match the one attached to my hulu account. This is confusing. I have had the tmobile 5G Gateway home internet for months now, and I have not changed my IP address; nor have I moved to another location. What is going on?Each time I call tmobile for technical support, I keep getting put on extremely long holds for over 30 minutes before I finally hang up. I call back and the same thing keeps happening. Why can’t I get technical support for this service that I am paying for? I can’t even watch tv on my hulu app; and I pay for it also. What is going on? 

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1 year ago
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Brooks5330First activity
asked in Troubleshooting
need advice

I want to get an external antenna and a wi-fi extension so I have stronger signal all through the house please advise what is the best to get on both 

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1 year ago
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sg101199First activity
asked in Troubleshooting
Gateway app not letting me disconnect devices

The entire time I’ve had Gateway, I’ve been able to disconnect devices, ie., my son’s consoles when it is time to stop playing.  Now I cannot. There are only a few devices I can turn off/on. I have already uninstlle/reinstalled the app, turned off gateway and turned it back on. Still can’t disconnect the game consoles from the devices list.   

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5 months ago
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Izzy102301First activity
asked in Troubleshooting
terrible service

Terrible service I wish I shopped around for different service providers and truly regret ever picking T-Mobile my mobile date never works I have to go to star bucks or the library for free WiFi everyday just to be able to use my internet even tho I pay a lot for my service with having unlimited data I would of thought I could use it but I can’t I regret leasing a phone with T-Mobile because now I can’t leave until I pay off my device but as soon as it is payed off I know I will be leaving to any other company other then T-Mobile and will be sure to tell everyone I know to never get T-Mobile as their mobile service prepaid is even better then this service I can’t even make calls and I see the tower from my back yard !!!

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Community Manager
9 months ago
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Dizzle47Rookie
asked in Gateways and devices
Lease renew

For some reason this thing decides to shut down and restart every night.  I looked into my config and saw that the lease expires tomorrow at, you guessed it, the time it restarts every night.  Is there any particular reason this thing only issues a 24 hours lease? Sagemcom Fast 5688W

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bocaboy2591
1 year ago
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magenta9580498First activity
asked in Troubleshooting
t-Mobile 5G Internet

I don’t understand when I first got the 5G Internet it was a great and now all of a sudden since I’ve done upgrades it’s horrible it just drops out for no reason I have to restart the whole thing is not a heat issue because I have mine sitting on a fan I wish someone would fix this they talked me into getting it and now I’m regretting it

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2 years ago
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ChababaFirst activity
asked in Troubleshooting
Printer Stopped Connecting to Wifi

Now, whenever I try to reconnect, it says that it failed the MAC address filtering check.My Gateway is Arcadyan KVD21, which according to some other questions I’ve seen asked, doesn’t have those kinds of access controls.I’ve got a 2.4g band set up which is what the printer needs, and confirmed that the printer supports the WPA3-SAE security type I’ve got set up.The frustrating part is that when I switched to T-Mobile back in November, the printer connected just fine. We don’t use it super often, so it’s not clear when this issue arose. The printer is an Epson ET-4800. Before I call up Epson support and have them tell me it’s the fault of the gateway, is there anything else I should try?

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3 months ago
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goldiz627First activity
asked in Troubleshooting
5G WiFi Issues on laptops

We just got our new 5G modem today and have finished setting it up. We followed the instructions, downloaded the app via phone and set it up from there. The WiFi on the phone works great, but for our computers, the internet is not working. After clicking on the ID, it says No Internet, and even when a full set of bars appears, the internet still does not work.We had the old modem shut off and unplugged to set up the new modem, though we have the old one on now to access the internet. We moved the new modem around the house until we got at least 4 bars, but it does the same thing. What ca we do?

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2 years ago
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marlon3320Rookie
asked in Troubleshooting
T Mobile 5G gateway 32 Black won't let me log into Pacer.gov or gunlistings.org

It appears that I am being identified as from outside the USA. All my computer settings are USA. I have used multiple computers with same result if on T Mobile internet. I can’t find a way to toggle from  Phone app or from 192.168.12.1

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bocaboy2591
1 year ago
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DonDFirst activity
asked in Plans and Services
T-Mobile limits number of 5g gateways

I’m a long-time T-Mobile customer and had 3 5g gateways on my account at 3 separate locations earlier in 2023.  We sold a home and turned in one of the gateways (now we have only 2).  I recent tried to add a 3rd gateway at another location and T-Mobile will not allow -- says 2 is the limit!  Change of policy which makes no sense to me.  Anyway, has anyone else had this issue?  I solved it by getting a Verizon 5g gateway at exactly the same cost ---  and based on this fiasco and waste of my time, I’m considering changing all my service to Verizon.  Again, any comments from T-Mobile users appreciated.

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8 months ago
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Niesha224First activity
asked in Troubleshooting
home internet

How to retrieve my password after setup?

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2 years ago
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KriceFirst activity
posted in Troubleshooting
5G hub constant drop off

The 5G hub is more than a very poor choice to run security cameras in your home. Constantly dropping the WiFi signal hence the cameras not online …. All around poor internet choice. 

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2 years ago
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Bob CzFirst activity
asked in Troubleshooting
QR Code to Join Network - 5G Gateway

Is there a way to print out a QR Code to join the network on the G Gateway?  So you don’t have to type in the passwordon every device.

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1 year ago
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DaviskeRookie
asked in Troubleshooting
Home Internet Speed

Question?Has anyone called the help desk and tried to get sent to Tier 2 on a trouble?  I have been unable to get anyone to pass me on to someone who can help.  I have called over 6+ times and no one will pass me to Tier 2 help desk.My issue:  I turn on the internet early around 6am and the internet is dead. I do all the resets, unplugging and noting, zero Meg speed…. Then along 09:30 am or so the internet is back on, running 50M or so.  In the afternoon it will get up to 150M or so.  Also, about 2 or 3 times a week at 9 or 10 pm the internet will go dead like a switch.  This looks like data priority to me…. Ok I am ok with that but not Zero speed.I will skip all the self-trouble shooting I have done but when I call the very nice help center you get the same troubleshooting list each time.  Yes, I got a new gateway, Yes did multiple factory resets.The gateway reports no errors, good connection to tower, I have not had any drops, cutoffs, restarts noting.So, I have been pressing them as

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1 year ago
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dundermufflinFirst activity
asked in Gateways and devices
Xbox 360 acadyan gateway issue. trying to set up a router using ethernet, still no luck

I have an original series xbox 360 and have tried many times over to connect to xbox live. i can connect to the network, even download games. but for whatever reason my connection is being blocked on the gateway when trying to play online. i keep receiving an mtu error and internet: failed Xbox Live: Blocked.i tried wireless and ethernet, manual setup and automatic. tried changing dns ports.i tried setting up a router in-between the xbox and gateway router, setting static ipnot really sure what else i can tryall suggestions would be very welcomed

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1 year ago
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Milton40Rookie
asked in Troubleshooting
wifi

My Laptop Can’t Recognize My Wifi Is There Any Ways I Can Fix This ?

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1 year ago
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Girly82First activity
posted in Plans and Services
Beware on Internet price transfering to a business account not happy

I have a business phone plan and a TMobile internet line on a different account. I had the bright idea to call and combine both accounts so I would have one bill. They had transfered the line and everything. At the end she tells me its $65 for the interest because it is now a business line. I said I did not want it transfered if it was going to cost that much. I wanted the same price of $50. She said she would help me out and do $10 bill credits. 3 months in I realized I didn't get my credit. They would not give me the monthly credit and would only do a one time courtesy $10 credit. They also said I was getting a $5 auto pay discount which is making it $60. I just want the price I was paying back to $50!! So frustrated I was on the phone for 2 hours and got no where.  I am paying $120 more a year for this interne that is the same as the residential. I am going to cancel this internet line and have my hubby sign up at the $50 price. I am seriously pissed they weren't upfront with me wit

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2 years ago
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KirkcountryFirst activity
asked in Troubleshooting
t mobile app

My TMobile internet app is not allowing be to disconnect devices anymore. Says unable to disconnect at this time.

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1 year ago
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BiosysmedFirst activity
asked in Troubleshooting
5G internet challenges

I’ve been testing the service and have been disappointed by a few things. First, the router never went to 5G. The display indicated 4G only. I had consistent Very Good signal but download speeds hovered around 15 Mbps. Second, I couldn’t find ways to access any network settings on the router beyond the very basics like network name and password. I have an AirPort Extreme I want to use and I can’t even turn off the wifi on the t mobile router! With all that, I do t think I’m the intended audience for this service but thought I’d share in case there are solutions to my challenges. Thanks!

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2 years ago
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