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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

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True2ouFirst activity

asked in Troubleshooting

Five9

I work from home and we use Five9 for answering calls. It was working fine and then about 2 weeks ago I started having issues with the audio. We did troubleshooting with Five9 and my companies IT. I went into the office to rule out it being the internet and it worked fine in the office. Any suggestions on settings or will this just not work with T-mobile's internet?

1 year ago

sliderule43Learner

asked in Troubleshooting

Home Internet discount bundle.

I’m on ATT for everything. I’m on the 15 day Home Internet trial. Great speed. 350 to 450 vs ATT DSL of 25, for $ 75. Thinking of switching everything to T Mobile. Am I better off with the $ 55 Price Lock or taking the $ 30 plan with phone lines? The T&C says the discounted rate cannot be combined with other offers such as price lock, taxes and fees included. My price lock $ 50 (soon $ 55, after CC autopay discount is eliminated). Looks like the $ 30 discounted plan is better in the short run. The best 5 year decision?

1 year ago

DurbanFirst activity

asked in Plans and Services

Home Internet Promo Code Jan 1 Not Working

To receive the $100 Mastercard offer, you'll need to submit for the rebate on www.promotions.t-mobile.com Rebate Submission using the code 2022HINTPXX within 60 days of activating your new Home Internet line. You will need your T-Mobile phone number associated with your internet gateway sent to you when it ships . Rebate processing may take up to 30 days from submission, and you'll receive text message or email notifications once it is ready I signed up for home internet via Chat Jan 1 and can not get the promotion code to work. Device has not been active for 60 days.

1 year ago

udidwhtLearner

asked in Troubleshooting

Slow speed 5G

Internet speed is real slow now with the 5G. Any service issues going on in Renton Highland area (Wa.)Normal speed for me is 3XX-4XX down and ~100up but now it is…7.XX down and 21.XXup I’ve power cycled the gateway and no joy. Shows 5 barsAdvanced metris shows:CQI 10RSSi -61CGI - 31026021692161RSRQ - -12RSRP - -72SINR - 29BAND - B66

1 year ago

RecatonFirst activity

asked in Troubleshooting

Dropping Connection

When the internet is working it is great, but the system has dropped more than 10 times this morning. What can I do to help this?

1 year ago

MidwestFirst activity

asked in Plans and Services

Unable to access Home Internet Award Mastercard

Received email today for $100 for Internet promo from Northlane.Com for signing up for TMobile Internet. No matter what I do I cannot access the Virtual Prepaid Mastercard from the link they provided. I have put in my regular cell number that didn’t work. I put in the number for the gateway and that didn’t work either.Any advice to access this would be appreciated.

1 year ago

GreenpistachiomanFirst activity

asked in Troubleshooting

Any towers planned on being built near me?

I recently got home internet, unfortunately, all I have is a “weak” signal. I'm not mad since I'm using it to stream on my Roku. My download speed is 30mbps and my upload speed is .80mbps or less. Ping is 91. I wish I knew that I wouldn't have good service here. But ik T-Mobile has cell service here just not home internet coverage. T-Mobile guy used an address closest to me since mine was undetectable and they have 5g perfect service. I’ll keep the service if in the future “next few months” yawl will have a tower close to me.

1 year ago

DeepGPAFirst activity

asked in Troubleshooting

Disconnection

2 to 3 times per night I'm playing a ga.e while winding down for bed and it will disconnect from server and immediately reconnect...it seems to always after about 12am

1 year ago

GaragemanRookie

asked in Troubleshooting

Individual Device Data Useage

I see my Data Usage and each month since I installed my Gateway(4 months ago) my Data Usage has increased drastically? Also my Speed has severely dropped this past month to where it’s 1/10th or more of what it was when I installed my Gateway? Most of the time I only have 3 devices connected and only one of them uses Data at random 24/7? One of my connected Devices is a printer that hardly never is used? So I’m trying to figure which Device is causing all the Data Usage? Nothing has changed in the 4 months I’ve had TMobile except the drop in speed and the big increase in usage? Also I was gone for 4 days but the usage didn’t slow down? Can anybody please enlighten me on is there a way to see what device is the problem or is any of them the problem! I’m read post about people having Data Usage when their Devices were turned off for extended periods? Is maybe my speed problem due to being throttled back because of usage! This speed issue just started this past month???

1 year ago

buzzard1First activity

asked in Troubleshooting

tv provider

find out who my tv provider is

1 year ago

JarrettatmFirst activity

asked in Gateways and devices

How can I tell what band my 5g gateway is using?

1 year ago

iammalharFirst activity

posted in Gateways and devices

T-mobile home internet not working with one particular app.

I have a streaming app called IPTV (STB EMU Pro). When I first bought the T-Mobile home internet and connected my TV, everything was working fine, and had no issues for 6-7 months. Since last week or two, I am unable to play any video on that app. I tried to do each and every troubleshooting step but had no luck. When I tried to connect my TV with my mobile hotspot, the app is working great. Even when I connect the application to my friend's home internet (Xfinity & Century Link), it is working without any trouble. Not sure where is the issue. Any recommendations/ solutions are highly appreciated.

1 year ago

Jb70290First activity

asked in Troubleshooting

Anyboday that has t-mobile Home internet, have slow download speed slow but fast upload speed?

I have had t-mobiles home internet service for about 2 months now. The first two weeks I was getting decent upload and download speed. After those 2 weeks it's been up and down. There are days where I get 1 upload and 7 download and days where I get 35 upload and 40 download speeds. Either way the download speed is very bad. I have VERY GOOD connection quality (4 bars) and a 5g tower close to my house. I don't understand why I'm getting such slow speeds. Anybody have this issue?

1 year ago

kklRookie

asked in Gateways and devices

Not routing on band n41

About a month ago, my HINT stopped passing internet traffic. I checked the status and found that I was now connected on band n41 (always n71 before). I assumed they had upgraded my tower and contacted T-Mobile via Facebook. They confirmed the tower was having maintenance but that “parts were missing.” Three weeks later, they said the maintenance was complete. Still no HINT for me. They told me it could take another 10 days for it to start working. Apparently magic was supposed to happen.My Nokia hotspot is still locked on band n41. Signal strength is usually better than -90 but sometimes goes to nothing. When doing a trace route, I get one hop beyond the hotspot, so I’m hitting the tower, and nothing more. I’ve tried to explain to T-mobile that there seems to be a routing issue with band n41 not getting routed but they have no understanding of the issue. My cell phone doesn’t connect to band n41 and has no internet issues.There’s not much left for me to do besides cancel as

1 year ago

SpaceGhostFirst activity

asked in Troubleshooting

5g wifi Home internet

My home wifi box not charging?

1 year ago

RobLubyFirst activity

asked in Gateways and devices

Gateway interface is WORTHLESS

Who in their right mind would set up a gateway interface that does not allow control of the gateway from a computer on the network? This gateway interface is WORTHLESS. When the Gateway looses internet connectivity and the WIFI fails, a phone cannot connect to restart or find out what’s going on. This is just a totally dumb interface! When will it get fixed?

1 year ago

MrgolfFirst activity

asked in Gateways and devices

How to splil 2.4 and 5g on Nokia

How do i split the network so i have 2.4g & 5g on Nokia gateway?

1 year ago

Pennyj28First activity

posted in Troubleshooting

home internet

My internet is $50 but now it’s $30 can I get my internet for the lesser price.

1 year ago

jlynch7732First activity

asked in Gateways and devices

Wireless 5G Gateway - No IP Address for Device

I have an old Xerox Phaser printer that I want to connect to our new wireless 5G network. The printer does not have wireless card, so I bought an IOGear Ethernet-2-WiFi universal adapter. I set it up on the 192.168.12.* subnet. The adapter says it is connected to the new wireless network. The T-Mobile app shows the device with a matching MAC address as connected, but the TCP/IP address is blank. If I run an IP range scan and try all the live addresses, I can’t get the device interface (I’m also seeing pings back from devices that are not on the . It’s as if DHCP isn’t working. Any ideas?

1 year ago

2 hours on hold with 611Helper Level 1

posted in Troubleshooting

Arkadyan firmware 1.00.18 Breaks 5G!

1 year ago

stryder1017First activity

asked in Troubleshooting

New Internet Customer - Recommendations?

Hi All,New TMHI customer here. I’m in my current trial period and really want to make sure I’m maximizing my speed with T-Mobile’s internet. So far everything seems to be good!I figured I’d go to the community to see if there are any tips for maximizing my speeds and ensuring I have the best possible connection. I do have a Netgear C6250 modem/wifi router with Xfinity right now but I’m not sure if this is compatible with T-Mobile. A little background, myself and my partner mainly use internet for streaming (Netflix, Hulu, etc.) gaming (Xbox Series X + PS5), and browsing/work. Typical night is I’m gaming and she’ll be watching a show on Hulu or something. I tried it out this afternoon and I did notice some stuttering while I was playing online and she was watching a show.I figured I’d reach out here to see if anyone has recommendations in terms of settings or even a recommendation for a new router. I’m not cancelling my Xfinity just yet because I do want to see how good the internet is

1 year ago

nmaderFirst activity

posted in Troubleshooting

VMware horizon client not working with T-Mobile

I use VMware Horizon Client to work. In month this has been on and off working/not working. I spoke to someone this morning at T-Mobile and they could only confirm an older resolved issue from Nov/Dec. The closed ticket is Trouble Ticket # 67531560.It was a problem that started for me a few weeks ago and then was resolved for a few days and now is back. Anyone else having this issue and able to tell me what helps (in layman terms as I am not an IT person). Otherwise we just have to switch carriers. Thanks much,

1 year ago

spdjnkyFirst activity

asked in Troubleshooting

networks

I have created separate networks on my T-Mobile app. And I can see the devices I have. But I don't know. Which one is on what network and I don't know how to control that. At the same time. How do you identify the devices that are not? Clearly identified.

1 year ago

johnborHelper Level 1

posted in Troubleshooting

SInce last nights update nothing

I received the message they would be doing system update last night and today woke up to slow speed so I unplugged the trashcan and restarted it and now I cant even see the unit via wifi connection to even see inside the unit.. like this on all my computers tried unplugging it over and over and nothing! what now did you guys kill my trashcan?

1 year ago

LeisuretowneFirst activity

asked in Troubleshooting

Sound lag

I use Hulu as my streaming service and mostly watch live tv. Lately the show’s sound starts to lag behind the show’s picture. It begins synchronized but usually during a commercial the sound will start to lag. It synchs back up when I change channels and return to the original. My best guess is this issue is a T-Mobile WiFi issue, not a Hulu issue. Has anyone else experienced this? Is there an easy fix?

1 year ago

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