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International

All things related to our international coverage, partners, and features.

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446 Discussions

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magenta8123361First activity

asked in International

International data pass for traveling to Vietnam and Thailand - conflicting info

I am getting conflicting information. When you enter Vietnam or Thailand on T-Mobile site for Vietnam or Thailand it stated not available for those countries. When I asked Representative today 1-19-23 at 8:15am, he said that if i buy the international pass should include Vietnam or Thailand. I am weary about his answer because he could not tell the phone company they partnered with in Vietnam. I have received wrong answers many times by T-Mobile representatives before. Can anyone confirm what the Representative is telling me is correct. He claimed that the T-Mobile web page is not correct.

1 year ago

ssen2First activity

asked in International

International call failing

I am trying to call India from my phone. I have T-mobile’s Magenta plan. I don’t have the unlimited international plan and really don’t want that plan.+91-xxxxx-yyyyyAccording to their documentation, this should work, but it keeps failing. Any ideas why? Thanks

11 months ago

cnarber2First activity

asked in International

Using current T-Mobile phone number on e-sim

I understand that it should be possible to activate one’s current t-mobile phone number on an e-sim. Is there a way I can do so without calling t-mobile to port my phone number?

11 months ago

arneaFirst activity

asked in International

Extended internatioal Use

My wife and I will be traveling to ITALY for 6 weeks (two mobile phones). Are there any limitations for cellular data use when out of country for this period of time? Fine print on the website says “Not for extended international use”. What does this mean? 30 days? 60 days? Any insight would be greatly appreciated. arnea

2 years ago

J999999First activity

asked in International

5GB International Pass timing

I plan to use the $35, 10-day, 5GB International Pass while traveling overseas.How are the 10 days calculated? If I set the plan to begin on Nov. 1, what, exactly, does that mean? Will the plan start at a second past midnight on the morning of Nov. 1 and end at a second before midnight on the night of Nov. 10, and, if so, in which time zone? Does it start/stop at midnight in my home time zone (U.S. Eastern), in another U.S. time zone, or in the time zone of my first destination, which is many hours ahead of the U.S.? Or does it start when I actually start using it?

1 year ago

International roaming to UKFirst activity

asked in International

Unable to use International data in UK

I have purchased T-Mobile 7 days 50MB Domestic Roaming Pass to use in London UK but I am unable to use it. I have confirmed: Mobile Data is turned on. Roaming is turned on. Rebooted few times after activation. None of it is helping and keep seeing little “r” with “!” on the notification top right bar. Live chat thru T-Mobile hasn’t been the best and hoping if someone has recently traveled to UK and has been able to use this pass. Thank you in advance,

1 year ago

stvrFirst activity

asked in International

international cals

Can I block OUTGOING international calls on my account?

1 year ago

bsheungFirst activity

asked in International

15GB International Pass data limit

Does the data just shut off at 15GB or I’ll be charged for any overage data?

1 year ago

rajmehta75First activity

asked in International

Magenta Plus - High Speed International Roaming

I have 4 lines on one account with Magenta Plus. We are all traveling overseas together. Is the 5gb/month of high speed data which is included in the Magenta Plus plan per line, or is it 5gb/month of high speed data for all four lines combined? Thanks!

1 year ago

LAS_HYFirst activity

asked in International

International day pass local date and time

I will be landing in the evening in an European country. When I add international day pass in advance,Is the starting date local date or my US time zone date and time? Does the clock start to tick at midnight of the day or when I land locally?Thank you!

1 year ago

StacyWFirst activity

asked in International

T Mobile International pass for Japan and Bali

Hello! I am trying to determine if I can use my Pixel 7 with an international pass in Japan and Bali. We intend to rely heavily on our phones while traveling. I checked the listing for countries served and Bali and Japan were not listed. Thanks!

1 year ago

DebnoFirst activity

asked in International

new sim

I live in The Netherlands and I visited the US to go to family.I bought a T10 franklin mobile hotspot in Coperas Cove.I needed that to be able to use my phone in the US.They told me that we could use it in The Netherlands too with any brand of simcard.I inserted my kpn simcard and it says : SIM PIN locked, to unlock go to http://mobile.hotspot.I tried it but I get the message that the site is not reachable.I used 192.168.0.1 and I could log in, but I can’t do anything else.there is no way to to activate or unlock the simcard.can you help me here?

9 months ago

yakisobaFirst activity

asked in International

international coverage

what are 215 countries

1 year ago

CDKFirst activity

asked in International

Apple watch roaming in India

I have an Apple Watch SE first generation, setup as standalone line, via family setup on T mobile Magneta X plan. Our phones have switched successfully to local roaming partner (Vi India), however I’m unable to get Apple Watch to get to work, either phone, text or data. The Watch is on WatchOS 9.1 and has data roaming enabled. Cellular options shows Status as No connection.Multiple chat sessions with t-mobile rep has not yielded no results yet. They tried adding international data pass, enabling DIGITS, disabling it and putting line back to standalone line so far.I can see at least 1 bar of signal strength on Watch using explorer Watch face (phones show 3).

1 year ago

PeggyjeanFirst activity

posted in International

please help internation data question

We are traveling to Florence, Rome, sicily for 12 days can you tell me about our data text information

1 year ago

rstanes71First activity

asked in International

Headed to london

How to use my phone for free in London without incuring overage charges

11 months ago

mcpFirst activity

asked in International

International roaming service for a prepaid plan

Hello, I have Magenta prepaid plan (unlimited) and I'll be traveling to Spain soon. I'd like to use my iphone and current plan while I'm there. Do I need to activate any type of international roaming service? Can it be activated for a prepaid plan? thanks in advance!

11 months ago

madaFirst activity

asked in International

voicemail

How can I check my voicemail when Im overseas without using my phone?Some users write about using tmobile website etc. , but I can’t find the “phone” icon when Im logged in into my account.thank you

11 months ago

noeliaFirst activity

asked in International

international calling

Hello, I received text alerts saying that one of my T-mobile line has reached $135 in international call charges. So this is my first time with T-mobile and I'm just confused, am I going to be getting charge an extra $135 plus my plan bills? I never had this happened with my other carrier so this is why im asking. Thank you!

1 year ago

maraki123First activity

asked in International

coverage on greece

going to Greece in July and want to know if my phone will work if i get the international pass.. have the magenta plan and s23 phone

1 year ago

GemeloG27First activity

asked in International

using my phone in Colombia with magenta max 55 plus

IF I TRAVEL TO COLOMBIA , I STILL HAVE TO PAY EXTRA OR MY PLAN THAT I USE ON UNITED STATES WILL WORK STILL WITHOUT ANY NEW CHARGES??? PLEASE NEED HELP

1 year ago

jim1348First activity

asked in International

T-Mobile Data Line International Add On

I currently have a T-Mobile Postpaid 2GB/month mobile data plan for $10/month. I will be traveling to the Caribbean on a cruise in February 2023. Is that plan definitely eligible for international Add On (high speed)? I have looked at the T-Mobile website and I can't tell if the data line is eligible.Also, it looks like I will be fine with T-Mobile data in the Dominican Republic. However, will it be good on BOTH the French and Dutch side of Sint Maarten/Saint Martin?Also, I am trying to determine if I want to use it as the second SIM in my Google Pixel 6 or in my Netgear AC797.Edit Post Reply Reply With Quote

1 year ago

eddiesol22First activity

asked in International

Does T-mobile exempt the International Plan for Military personnel that are deployed?

I am currently deployed and I was wondering if T-mobile exempts the International plan with orders?

1 year ago

crhoffman001First activity

asked in International

Traveling to France with Magenta Max and iPhone 13

I want to use my iPhone in France for text messaging, web surfing and google maps (I hardly ever make or receive phone calls). When I land in France, will my iPhone and plan just continue to work or do I need to something? I want to confirm what I read. My understanding is that with Magenta Max, phone calls in and out will be $0.25 per minute, text messaging and data are free, but at much slower network speeds. Is this accurate or do I need to buy an international plan?

1 year ago

jlmorganFirst activity

asked in International

Magenta Max international coverage

We have Magenta Max and have used it extensively in Italy, France and Albania. My wife is now travelling in Spain and Greece, and she has no coverage in those countries. Her phone was recently upgraded. Could there be a missing setting that enables Magenta Max for her?

1 year ago

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