International

All things related to our international coverage, partners, and features.

  • 454 Discussions
  • 1,047 Replies

454 Discussions

F
fredlee129First activity
asked in International

International travel

About to start a trip to Japan and Hong Kong, so wondering if the free international roaming for these countries is fast enough to support working remotely, e.g. accessing VPN?

2
syaoran
Pillar
1 year ago
M
magenta9938272First activity
asked in International

Unable to Make International Call

I have Magenta Max and am not able to make an international call from the US to London.  I’ve tried every combination using the on-line instructions to use “+4420XXXXXXX”.  How do I complete a call?  The number I’m calling looks like this - 020 7822 XXXX 

2
J
9 months ago
L
lulu55First activity
asked in International

Former Sprint customer - international roaming and data

I had a Sprint Unlimited My Way account, where I was never charged for data or calls in Europe (Sprint would connect to Vodaphone). I don’t know what I have now since this merger - I did notice that it says Canada and Mexico included but is Europe no longer included? I cannot get one single solitary soul on the phone at TMobile to answer this question.

2
F
Pillar
11 months ago
B
BennyCFirst activity
asked in International

In flight eligibility

Does the senior 55+ plan eligible for the in-flight wifi access?

2
drnewcomb
Pillar
11 months ago
E
ECRFirst activity
asked in International

Using the senior plan in Canada

Going on a cruise, will be stopping in Nova Scotia and we have only the senior plan.  Can we phone, text and use the internet without an additional charge or limitations?If not, what is required?Thanks!

2
F
10 months ago
M
Marcelo ArantesFirst activity
asked in International

Travel to Brazil

I have a Magenta Plan and I am not sure if I have to buy the international pass for my travel to Brazil. Could not find anywhere mentioning this. I see that Brazil is listed at the 215 countries, but not sure if it is covered or not in my plan.Anyone knows about it?Thanks!

2
M
10 months ago
S
SlimjimmyFirst activity
asked in International

Why isnt my tmobile internet back on yet?

I had autopay on but I guess it was only for a couple months? I paid my outstanding bill and it's been 5+ hours now and my gateway has not been reconnected. 

2
F
9 months ago
K
KYBubbleheadFirst activity
asked in International

Billing

We are on a cruise in Canada; I got a message saying there were no additional charges BUT… my wife just got a text saying this does NOT apply to cruise ships. What’s the real answer?

2
F
8 months ago
S
skaren72First activity
asked in International

Short messages from abroad

I need to receive short code messages from a bank in Portugal and I never seem to receive them. The Portuguese bank reassures me the provider has received these messages but are not passing it onto me. What’s going on? This will cause my departure from Tmobiole. If one cannot receive international short code messages from other countries in the age of telenomadism, I am definitely in need of better service. 

2
drnewcomb
Pillar
10 months ago
W
Woty123First activity
asked in International

Coverage Gulf of Mexico

So I’m working on a boat off the coast of Louisiana and phone working great. Then I get a notice of 200 MB usage used and phone stopped working. So I upgraded the International 15 GB of roaming for $50, and it says its on my phone, but phone still won’t work. Guys with AT&T are not throttled, but I am an originally a Sprint now T-Mobile customer. Any suggestions? Woty

2
gramps28
Pillar
1 year ago
M
mverriottoFirst activity
asked in International

Under-appreciated Service Member

My brother is currently deployed with the Army for 9 months in Poland, and we have the T-Mobile military plan. It’s very disappointing and disheartening that we are receiving bills over $500 for international charges associated with my brother just trying to call his family back home. I would think T-Mobile would have more respect and less greed for my brother being deployed and wanting to call home. 😞😞😞

2
F
Pillar
11 months ago
I
iluvtpFirst activity
asked in International

Best time to restart device for International Pass

Got the 10-day International Pass for overseas travel. Text message says it will start on the chosen date and time as soon as I restart my device. Will be mid-flight at that time. Rookie international traveler here. Will there be any issue w/ connection if restarting the device once I’m in the destination country? Thinking no, but seeking assurance. 

2
drnewcomb
Pillar
10 months ago
K
kar100First activity
asked in International

Tmobile Prepaid - International SMS

I have Tmobile prepaid service and will i receive international incoming SMS in my home country - India? Has anyone experienced?

2
drnewcomb
Pillar
1 year ago
N
Nessie3eFirst activity
asked in International

puerto rico coverage

Hi, I'll be visiting Puerto Rico and jaimaca on vacation, will my phone / 5g and wifi work? Ill need to access zoom for work- cam I use my phone.as usual? As if I was at home in San Diego?

2
drnewcomb
Pillar
11 months ago
D
DANIL479First activity
asked in International

danijel479

I am currently living in Europe and can I use their sim card. Exactly in the country of Serbia, when I insert the sim card it says that the sim is not supported. So I would like you to tell me what to do because my daughter wants to use the phone.

2
gramps28
Pillar
9 months ago
R
real3444First activity
asked in International

travel to Argentina with magenta plan

Just arrived in Argentina from the US.  I have a family Magenta plan.Hoping someone can help me understand what type of coverage and rates I have in place.When I landed in Buenos Aires I turned my phone on and it connected right away and I received and sent a text.  Then I turned of data roaming and went to airplane mode because I was unsure if I was going to get charged or not.Anyone have experience with this scenario?  thanks!  

2
drnewcomb
Pillar
11 months ago
G
Gibson486First activity
posted in International

tmobile international pass in aruba

Why does this pass not work well? I had this pass 6 months ago and it worked great. However, it seems unusable now. I even tried manually choosing the setar or digital networks and I still get extremely slow internet. Spent some time with tech support, did not fix issue.  Any ideas?

2
F
Pillar
1 year ago
E
EstradasGolfFirst activity
asked in International

International coverage

I’m traveling to Peru next week and would like to know if I can use my phone over there w/o any additional charges

2
drnewcomb
Pillar
1 year ago
H
HelpMePlease1First activity
asked in International

Nowhere to buy the international data pass

Hi, guys! I’m currently on a business trip out of the U.S.. Before the trip, I forgot to buy the international services from T-Mobile and now my sim card is completely out of services, which cannot receive text messages and make phone calls. Fortunately, I can still login to my T-mobile through web. But the problem is that there is not a international data pass option when I try to add on-demand passes. Do you know how to fix this? Or how can I receive the service aboard alternatively? Your help is greatly appreciated!! 

2
H
11 months ago
S
SylviajFirst activity
asked in International

international pass

If I purchase international pass, should my roaming be on or off?

2
M
7 months ago
C
connedsumerFirst activity
asked in International

legacy pay as you go not receiving calls in Canada

My wife is in Vancouver Canada and I am in Washington DC.  Her T-mobile phone has a DC 202 area code; mine has a Maryland 301 area code. We both have legacy pay as you go plans that are up to date with Tmobile’s latest microSIM cards and new 4GLTE/3G/2G capable phones.  She is roaming, probably on Rogers, possibly Telus/Bell, and she can make calls to the states and to her family in Canada.  However, when I call her phone from a landline in the states, it just rings; I can’t even leave voicemail.  When I call from my T-mobile cell, again from the US, the line immediately clicks and the screen says “call ended.” When I call through my Google Voice number, I get a busy signal. For what it’s worth, she has Data Roaming on even though neither of us has data, and I’ve rebooted my phone in airplane mode. I’ve talked to several Tmobile reps both by phone and in stores and it sounds as if T-mobile made some changes with their partner roaming companies because their new prepaid plans require in

2
C
1 year ago
K
KeliFirst activity
asked in International

International Travel

Hello:Does anyone know if I need to register my phone so I can text when I travel to the UK next month?Thanks for any information.  

2
drnewcomb
Pillar
1 year ago
D
dvkFirst activity
asked in International

Does the International Plan (10 day) cover all the lines on a plan, or just one?

Figuring out if it will be $35 total or $35 each.

2
D
1 year ago
T
TaylornordlingFirst activity
asked in International

internetional pass

I am on a trip to Slovenia and almost a week ago I paid for the “International Pass” of 15GB. It took me about 45 minutes to buy the pass since connection is horrible. Even after buying the pass it hasn’t changed anything about my service and is still charging me $50. Any reason why I’m not getting the high speed data?

2
drnewcomb
Pillar
1 year ago
C
CSFNYCFirst activity
asked in International

How to activate iphone cellular connection while in Greece

I have an iPhone 14 and arrived in Greece yesterday. It doesn't connect to cellular.  How do I activate my eSim?  I have no restrictions, and T-Mobile isn't answering their 24-hour care line.

2
P
11 months ago
25,571
Topics
103,199
Replies
1,292,427
Members

New badge winners

Show all badges
Terms & Conditions