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Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

2936 Discussions
M
mesa1First activity
asked in Coverage & Signal
How can I unrestrict my internet to play video games online?

I get error messages on my PS5 and XBox Series S saying they have been flagged as proxy servers and moved to a restricted NAT type. What can I do to play games or voice chat with my friends again? 

1
F
2 years ago
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rrparker1First activity
asked in Coverage & Signal
OOMA OUT DIAL ISSUE

My OOMA phone has worked well for years using Centurylink DSL. I recently changed to T-Mobile wireless home internet and now my OOMA phone will not dial out, however, it will receive calls-no problem there. I have the OOMA conneted via hard wired ethernet connection.

1
K
1 year ago
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elikayFirst activity
asked in Coverage & Signal
Phone sim card to ipad

Hi.I would like to know if I can use my phone sim card on my iPad mini?Or I can transfer my number on a new sim card for an iPad?

1
gramps28
Pillar
2 years ago
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crystal30120First activity
asked in International
Call me

I am unable to call out on my phone.  I am in another country and I have the international plan .I can receive calls so please call me so I can get a solution.

1
syaoran
Pillar
2 years ago
S
soa2027First activity
asked in Coverage & Signal
wifi

How do I set up calling using my home wifi?

1
F
Pillar
2 years ago
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Ngetz8116First activity
asked in Coverage & Signal
data

I was wondering how I used so much data can you please explain. I haven't used my Hotspot or anything & im all most out of data when my bill was just paid 

1
R
2 years ago
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arneaFirst activity
asked in International
Extended internatioal Use

My wife and I will be traveling to ITALY for 6 weeks (two mobile phones).  Are there any limitations for cellular data use when out of country for this period of time? Fine print on the website says “Not for extended international use”.  What does this mean?  30 days? 60 days?  Any insight would be greatly appreciated. arnea

1
gramps28
Pillar
2 years ago
L
LeeMcAliley
asked in Coverage & Signal
Help with external antenna

Lee McAliley1392 Bouquet Dr. Unit AUpland, CA 91786(702) 275-9367Hooverdog@Gmail.com16th April 2022T-MobileDear T-Mobile Customer Service,I am hoping that you can forward this letter or direct me to one of your talented engineers or technicians that can assist me.When I step outside my home I receive a strong cellular signal, however inside my home, a condominium built in the eighties, I do not have enough signal to make, receive or get through a conversation without hearing the phrase (are you still there). My house is apparently constructed as a faraday cage. This happens so frequently that I have called upon your kind customer service line several times. Each time someone walks me through resetting the connections on my end maybe even resetting a connection on your end but none of that helps. In my last conversation, it was suggested that perhaps a device could be plugged into my router to solve these issues. This only brings me back to the true problem I am trying to solve. Useable

1
R
2 years ago
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iTravelerFirst activity
asked in International
International cellular data

I am traveling in Morocco. Before I left the US I checked to be sure I have free unlimited international data usage here on my Magenta plan. For the last three days, I have not been able to send or receive texts on my iPhone. The roaming label says Orange, which is a common carrier outside the US. I have had 3-5 bars the entire time, and I can’t even send on WiFi from the hotel. I have checked and rechecked Settings and have rebooted several times. Why is cellular data not working?

1
syaoran
Pillar
2 years ago
M
Mohamed FaragFirst activity
posted in Coverage & Signal
worst service

And not once or twice, but it has always been and in I don't know why the internet service has become so bad that it affects my workdifferent places unfortunately, after I was advised to use your service, I ended it and soon I will change my lines to another company that will serve it better.

1
H
2 years ago
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kepcalFirst activity
asked in Coverage & Signal
Cost to call the Northern Marianas from the N Marianas

I’m in Saipan, Northern Marianas.  It’s apprarently not part of the US for T Mobile billing.  How much does it cost me to call from me in N Marianas to someone else in the N Marianas?

1
gramps28
Pillar
2 years ago
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HotdiggitydogFirst activity
asked in Coverage & Signal
3g retirement text, LG G8 says 4g compatible

I received a text this week saying my device will not work after the 3g retirement, but when i check in my settings it says im on LTE, and on my Tmobile account on the tmobile website it says my  Lg G8 is 4g LTE and Long range 4g compatible. I chatted with a rep and they said my phone is only 3g compatible, and really didnt help resolve. Anybody have some insight?

1
F
Pillar
2 years ago
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pwrighteousFirst activity
asked in Coverage & Signal
Bad Call Zone

For years, the area of Palmetto Park from Military Trail to St. Andrews (in Boca Raton, FL) has been the zone that everyone in our family knows will be a bad signal.  Has this ever been reported?  Can we get some boost to that tower?

1
drnewcomb
Pillar
2 years ago
S
scottntammy20922First activity
asked in International
Activate my phone for international calling

I am in Italy and need to have my wife’s phone set-up for calling, data and text.

1
syaoran
Pillar
2 years ago
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Hristo DarakchievFirst activity
asked in Coverage & Signal
Huawei p40 lite

Hello there! I have Huawei p40 Lite and I`m a user from Europe(Bulgaria) but soon I will be moving to the U.S(Virginia). I reckon Huawei has been banned from the USA, so my question is: Do U.S. mobile carriers support Huawei devices? I’d like to be able to use an American carrier on my Huawei cellphone(and prefere T-mobile company) but I need to know whether that’s even possible or I should buy a new device?

1
F
Pillar
2 years ago
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callerFirst activity
asked in Coverage & Signal
Wifi Calling While Traveling Overseas

Will I still be able to receive text messages and phone calls from the U.S via Wifi-Calling with my prepaid plan if I am traveling overseas? The destination country is Vietnam. My plan is $15 Connect by TMO UNL Talk&Text w/ 3GB Data - 1 Month (capped). My phone is Samsung Galaxy J7. Thanks.

1
drnewcomb
Pillar
2 years ago
K
kalalochtidesHelper Level 1
asked in Coverage & Signal
hotspot not working

I don’t count my current 50-70kbps as “working”. The hotspot on all my devices is essentially useless. I’m trying to understand whether T-Mobile has implemented a new policy throttling the speed, or if there is an issue with the cell tower near me.  I’d prefer not to flip to Verizon, which has superior and consistent speeds here, but will if service levels don’t improve. 

1
M
2 years ago
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texaspapabearFirst activity
asked in Coverage & Signal
samsung jv3

can a samsung jv3 phone be used on the g5 network? 

1
F
Pillar
2 years ago
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user2000First activity
posted in Coverage & Signal
CDMA gone after May 31 and phone consequences

I’ve been a Sprint customer for over 20 years, and now after their union with T-Mobile, I’m being told that my old Galaxy 6 and it’s CDMA technology will be dead after May 31 (this date has been moved multiple times). However, my wife’s Galaxy 8 which also supports the same technologies (CDMA,GSM, and LTE) and was not flagged as obsolete . I only use a cell phone to make or receive calls (mostly from home) , so the LTE connection is all I need. I realize that the Sprint RF band 26 that my phone uses  will probably be replaced by one of the T-Mobile bands, and, I’m wondering if my phone will even be compatible with a T-Mobile sim card ? (my wife’s Galaxy 8 is working fine with a T-mobile card). T-Mobile’s first tier contacts never answer these questions , but show considerable interest in locking me into a long term contract by offering  a credit carrot for a less than popular 5G phone. (I have no use for 5G). If T-Mobile would just tell me definitively (in their broken English) that my

1
R
2 years ago
R
rockcc42First activity
asked in Coverage & Signal
new phone regestration

i get not registered on network error

1
gramps28
Pillar
2 years ago
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Ray386First activity
asked in Coverage & Signal
Need to report service problem in area

Currently have almost full bar signal strength but the service speed is low, not reliable, and/or not working at all at and around the following coordinates.33.9410283, -80.9244521

1
drnewcomb
Pillar
2 years ago
S
Sparkle317First activity
asked in Coverage & Signal
issue with service

I got my second iPhone and won’t work the service can’t do anything online at all keeps saying connect to play store can’t update or use web browser

1
F
2 years ago
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AWRivard71First activity
asked in Coverage & Signal
Bahamas for a week

I am going to Bahamas for a week with my wife.  We both have Samsung Galaxy A51 and a71 phones.  Any issues with phone use?  

1
drnewcomb
Pillar
2 years ago
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Jeff BeeFirst activity
asked in Coverage & Signal
pay go roaming from france

Hi I hace a simple  USA T-Mobile pay go .how much calling from France to the US will be charge per Minute ?1.50 US $ ? more ?best Jeff

1
drnewcomb
Pillar
2 years ago
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Buerle1955First activity
asked in Coverage & Signal
Text message alerts

All of my setting for notifications are turned on.  I do not receive an alert when I receive any text message.  I receive news alerts and other alerts but not when I receive a text message.  Any ideas?

1
F
Pillar
2 years ago
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