Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

2760 Discussions

T
TrudijaneFirst activity
asked in Coverage & Signal

How can I get a summary of my 'usage' with T-mobile?

I’d like to compare what I have with T-mobile to other providers that may offer a better rate.  I’m not sure what I have - in terms of usage - but this is what i need.How many anytime minutes do I have?-Mobile to Mobile Minutes-Nights & Weekends-w/o Roaming & long distance chargesThere are providers that offer a discount to ‘seniors’ and I’d like to compare offers from AT & T, Verizon and Consumer Cellular.Also my plan states that my monthly charges are $40/month; why is my bill usually $50+ ???Thank you. 

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Community Manager
1 year ago
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Dulianna02First activity
asked in Coverage & Signal

iohone 11 in SOS only mode

Woke up to one of my phones in SOS only mode not sure how to remove it. Unable to send , receive messages or make calls no network 

1
syaoran
Pillar
1 year ago
5
5GMobileDisasterFirst activity
asked in Coverage & Signal

Mobile Game stuck at loading screen 34%

Help!? So I just switched from MetroPCS to T-Mobile, also got a new phone, Samsung s23 ultra. When I was on MetroPCS I played the game Marvel Strike Force all the time over mobile data. Now since I've switched to T-Mobile it freezes at the loading screen. Almost as if I have a bad connection.  So I downloaded a speed test app,  over Mobile data lol,  and tested my speed. It worked fine 600Mbps download 40Mbps upload. So I thought maybe it was the phone so I tried connecting to my home wifi, but as soon as I did the game loaded right up. So if anyone knows what it could be or how I could fix this please help! 🙏 P.S. I have tried  Force closing, clearing cache/data, Uninstalling/reinstalling, resetting network connections, turning phone on and off, ect. Pretty much all the basic troubleshooting I've tried. Whatever is going on is something I've never encountered before. I have read that maybe it has something to do with the game sending to many data packets and the connection timing out

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syaoran
Pillar
1 year ago
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HazawazaFirst activity
posted in Coverage & Signal

Dead zone wifi calls being dropped and slow data

I'm hoping with the work being done on my tower,  we will be able to receive 5G at home and not constantly having to use wifi calling.  I'm tired of customer support saying that the solution is to change the mobile network to 4G Lite while at home and use wifi calling.  I'm sorry but that solution does not work. When using Wifi Calling, my calls would drop once or more depending on the day and while I am standing still in a spot in my garage that is probably the best place to make calls. To add to the situation, we also would receive text messages a day later or our message would not send and would sit there and receive messages saying that it is in the process of sending and the next day it would still be sitting there giving me the same message.  I am hoping that they will improve the internet connection and not have it slow down at different times of the day.  I would like to suggest that when customers are purchasing phones and adding T-Mobile's service that the Technician at the s

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Pillar
1 year ago
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Jeremy MadalynFirst activity
asked in Coverage & Signal

Sim card

I have 2 lines of service and my sim card has T-Mobile on it but my wife's sim card doesn't why would her sim card not have T-Mobile on it

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syaoran
Pillar
1 year ago
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otterfordFirst activity
asked in Coverage & Signal

Auto reset after power outage?

Does T-mobile device automatically reset to factory settings (for everything) after there’s a power outage? 

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gramps28
Pillar
1 year ago
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stvrFirst activity
asked in International

international cals

Can I block OUTGOING international calls on my account?

1
drnewcomb
Pillar
1 year ago
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bsheungFirst activity
asked in International

15GB International Pass data limit

Does the data just shut off at 15GB or I’ll be charged for any overage data? 

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drnewcomb
Pillar
1 year ago
C
CellyFirst activity
posted in Coverage & Signal

How many calls does it take?

At first, I blamed incompetence. Now, I blame myself. The definition of insanity is doing the same thing over and expecting a different result. Numerous calls, 611 texts, in-store visits, social media posts/DMs––the billing issues and technical problems continue. Each time the reps say the same thing. I’m working on it. I’ll follow up next month. We need to do testing. It’s all smoke and mirrors. Since they bought Sprint, it’s like I’m back with them again. TMobile is EXPENSIVE ! The reception isn’t reliable. Try filling out college and grant applications on a web based system. Watch it time out and your work vanish. I know, I should be validating my account and getting back into the tech que for the 20th time...instead, I’m telling you how I feel. Another company that greedily takes your money but doesn’t provide good service. 

1
gramps28
Pillar
1 year ago
M
mortoRookie
posted in Coverage & Signal

Not receiving all short messages SMS verification codes from Europe only some

November 2022 this worked fine and for years I used it. Now I may get one code in a day or two and no more. I talked to support and opened a case ticket. I tried twitter as well and they said its not supposed  to work based on CTIA standards. This is strange since it worked fine for years and started to have issues this year.  Any help/guidance will be appreciated!Thanks 

1
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1 year ago
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LauraMRookie
asked in Coverage & Signal

MLB TV

Is the free offer for the account, or for each line on the account?  There are 3 people on my account.  Do we all get the free offer?

1
syaoran
Pillar
1 year ago
R
rkkni13First activity
posted in Coverage & Signal

At Home Internet Scam

I am in an area between the country and town. I needed to get home internet regardless because I go to school online. It works ok but my phone and service are still so slow. I SPECIFICALLY asked the agent would the internet service be strong enough to work from home. She said yes. NOOOOOOO!!!!!!!Come to find out the speeds are sssslllllooooowwwww. Now that I have to work from home, I go to do a test for my hopeful at home job, and the speeds dont even run above 10 on download, and 1.0 for upload. That’s right! It does not go above 1.0 on uploads. So I called. The first representative stated that I should just go with another internet carrier…..WHAT???? So I lost it and requested a supervisor. He was the ONLY, and I do mean the ONLY truthful person this whole time. He said the tower is 4 miles away and they should never have told me that I would be able to benefit off of getting internet because on his end, THEY DONT HAVE INTERNET SERVICE FOR ME IN MY AREA. So if he could see that then

1
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5 months ago
R
Rayj1936First activity
asked in Coverage & Signal

McAffe

Does the internet t-mobile device has McAffe protection on it?

1
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Community Manager
1 year ago
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Timothy52First activity
asked in Coverage & Signal

Home Internet

Does the 5G Sim Card help the 5G Home Internet work better on mobile phones and tablets?

1
syaoran
Pillar
1 year ago
S
Sharee16First activity
posted in Coverage & Signal

Very upset with the customer service I have got in the last 2 weeks.

I have been a customer of t mobile for almost fifteen years now.  I have an S21FE and has put me through. H*** this is the 4th time I had to replace the phone due to non charging this phone. I have now is brand new. I got yesterday not to mention the lady at the store forgot.  To put my information in regarding my patient's information because i'm a nurse in my contacts and everything else I have occurred over the years. So not to mention? My sim card was not put in as well so when I left the Store I thought everything was OK until I got home and had to drive back not to mention to pay the stocking fee of my old new. Phone mind you four phones in the past two weeks. I am very upset with the service and to be completely honest with you. I will be going back to. Cricket.  This phone that I had did not have messaging so I spent over two hours with a technical support man trying to figure out how to get a Messenger on my phone. No if I was you I would not buy this phone. It's a piece of c*

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1 year ago
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thiskideliFirst activity
posted in Coverage & Signal

cell tower coverage

I live off of 75 (path valley road) and there is one tower on that road for tmobile but the trees and mountains block the coverage completely so i cant get it. i live closer to fannetsburg and theres a tmobile tower but i believe its 10 + miles away. my phone gets 2-1 bars but very unstable. I also have tmobile home internet lite and somehow when i put it in the highest part of my house i get 2-3 bars and it is somewhat consistent, but i feel like it  could be better. yes i do live in the mountain but i believe there is potential for possibly another tower or a solution to my problem.

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F
Pillar
1 year ago
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SergeyKurtFirst activity
asked in Coverage & Signal

Sim Unlock Iphone XS MAX Ukraine

Hello, I am located in Ukraine, and my iPhone XS MAX was bought from my hands in the USA, on a blocked SIM card from your operator.IMEI is completely clean, checked on your official website, the phone is not stolen or lost.IMEI: 357267091757587there is no connection with the owner of this iPhone, I understand that according to the criteria of your community, it is not particularly suitable. But I ask you to help me untie my iPhone from your carrier so that I can use it in my country.Thank you in advance, regards Sergey. Glory to Ukraine.

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syaoran
Pillar
1 year ago
2
2StayatgrandmasFirst activity
asked in Coverage & Signal

is anybody out there?

Can’t get calls, when I do they can’t hear me. Devices won’t hook to internet. Messages come when they want or not at all.

1
F
Pillar
1 year ago
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pattynevsFirst activity
asked in Coverage & Signal

Roaming Charges

I a traveling to the Dominican Republic .Are there any roaming charges or fees to use my phone there?

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syaoran
Pillar
1 year ago
K
KeyLowFirst activity
posted in Coverage & Signal

Switching Wifi Ghz Network

How can I switch from 5Ghz to 2.4Ghz?

1
gramps28
Pillar
1 year ago
M
maraki123First activity
asked in International

coverage on greece

going to Greece in July and want to know if my phone will work if i get the international pass.. have the magenta plan and s23 phone

1
gramps28
Pillar
1 year ago
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Panzer981First activity
asked in Coverage & Signal

Frequent send and receive failures with text messages

i have been sending text and they haven't been going thru, receiving voicemails without receiving a call alert first. seems like a communication jamming is happening.

1
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Pillar
1 year ago
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SiyonkeFirst activity
asked in Coverage & Signal

How to connect my wireless HP Laser Jet Pro MFP M29w printer to T-Mobile Internet network.

How to connect my wireless HP Laser Jet Pro MFP M29w printer to T-Mobile Internet network, using my laptop or using my T-Mobile phone?

1
F
Pillar
1 year ago
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guzzelFirst activity
asked in Coverage & Signal

H+ not LTE with Pixel 4XL

All of a sudden my Pixel 4XL started connecting to E or H+ and will no longer connect to LTE. I've restarted my phone and removed the SIM and had the phone re-register with the T-MOBILE network; all to no avail. Suggestions on what it might be?T-MOBILE folks --- any help??? Thx,guzzel

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gramps28
Pillar
1 year ago
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MOOIKEPEFirst activity
asked in Coverage & Signal

download speed issue

My signal strength is very good to excellent.  But my download speed <1   mbps. How can I fix this issue? 

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1 year ago
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