Other Devices

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  • 305 Discussions
  • 1,435 Replies

305 Discussions

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RHinPNWFirst activity
asked in Other Devices

Verifying devices connected to the T-Mobile Internet Gateway

Is there no way to view details about the individual wireless devices connected to the Gateway?

5
J
3 months ago
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CakeManFirst activity
posted in Other Devices

Turning off WiFi on Home Internet Router

I need to turn off the WiFi on my home internet gateway, but I do not see where the setting is located.I am attaching a screen shot to show what I see  

2
N
3 months ago
C
CptnMorganFirst activity
asked in Other Devices

4g LTE CellSpot

Is the 4G LTE CellSpot still available?

0
C
3 months ago
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VisViresFirst activity
asked in Other Devices

Virtual Pre-Paid card misleading

I recently received my Virtual gift card with an expiration of 6/23. I had a payment set up for one of my bills….DECLINED. I was charged $45.Come to find out, the card was expired and only good for a short period of time even though the expiration isn't until June 23. I was one the phone through the whole process of getting the card activated and at no time did she mention any of this.

0
V
3 months ago
S
SaintSpagsHelper Level 1
asked in Other Devices

Franklin T10 6040 Can't Connect To Steam (and other applications)

On my wifi hotspot I can connect to the Internet via a web browser just fine, but when it comes to applications like Steam and connecting to remote repos through Perforce I can’t connect to them. I believe this has something to do with the Ports that are open. I’ve been messing with setting, but I am unable to resolve this issue. Any help would be much appreciated.

2
J
3 months ago
M
MadMagManFirst activity
asked in Other Devices

Home Internet Port Forwarding working in 2021?

I see a couple threads talking about port forwarding not working and I still can’t seem to get mine working.  Is anyone having any success with new hardware or contacting support?

44
R
3 months ago
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Catherinethegr8First activity
asked in Other Devices

Sonon Move, Beam Pkay 1 not seeing 5g Home Internet wifi

Good Day! We recently moved to a rural area and needed fast internet. Purchased the T-Mobile 5g Home Internet. Great speeds for working from home! Our issue is all our Sonos devices and app. We have a Beam sound bar, Move and 2 Play 1 speakers.  Sonos does not see the T-Mobile wifi. Tried creating just a 5Ghz and 2.4Ghz networks, no help. Changed password types, encryption type. No love… I Ethernet connected the Bean and good there. Yet if I take it off Ethernet, app does not see it. Any other workarounds? Figured I’d need to use another wifi router for the Sonos drives and create their own network.   

0
C
3 months ago
M
magenta7545177First activity
asked in Other Devices

Note 20 5G

Where in Settings Can I Find Battery Saver.  In The Note 20 5G Phone???

1
F
Pillar
3 months ago
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Gfrost97First activity
asked in Other Devices

Devices require IPV4, but TMHI is IPV6 only..

I have Whistle dog trackers that require ipv4. The gateway is ipv6 only…is there any way to go around that? considering connecting a router to the gateway. any advice?  Thanks!

0
G
3 months ago
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ShivasIronsRookie
asked in Other Devices

Unable to connect Chamberlain garage door opener via 5g internet

Working through multi vendor solution to enable MyQ app to successfully connect to Tmobile home internet.  After long trouble shooting with Tmobile and Chamberlain, determined port 8883 is closed and the myq server connection requires an open 8883 port.  Neither vendor is being responsive with a solution.  

49
D
3 months ago
M
MfeltFirst activity
asked in Other Devices

Reolink Camera with Prepaid SIM card

I have Reolink security cameras that I am using at a Construction site. I have checked the area and it has good coverage and I am using a Prepaid Internet data only SIM card like Reolink told me to do. However, when I put the SIM card into the camera, it keeps saying connection failed. Has anyone else had this problem and do they have advice on how I can fix it?

4
R
3 months ago
P
Pcampbell1986@gmail.comRookie
asked in Other Devices

free tablet

If I received a free tablet in the mail and I don’t want it anymore and I only had it for 5 days can I return it to a T-Mobile store or do I have to return it back through the mail?

9
F
Pillar
3 months ago
S
Stotten22First activity
asked in Other Devices

Mifi M2000 stuck on T-Mobile logo

My Mifi M2000 is stuck on the T-Mobile logo. I’ve held the reset button down for 6+ seconds, I’ve taken the battery out, I’ve taken the SIM card out...you name it, I’ve tried it. Any suggestions?

12
9
3 months ago
M
magenta3752133First activity
asked in Other Devices

Unlocked the phone

здравствуйте! заблркирован телефон под вашего оператора, прошу разблокировать его, так как срок контракта с Вами истек.iphone 5s 16gbmodel A1533

62
H
Community Manager
3 months ago
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lkayla2001First activity
asked in Other Devices

Locked Out of My Samsung Phone

I set up my finger print on my device and I have totally forgotten the actual password to my phone. Is there a way to reset this password without doing a hard reset?

0
L
3 months ago
O
OneDollarEarnedFirst activity
asked in Other Devices

T-Mobile Sim Card use in security camera

Can I install/use a T-Mobile sim card in a security camera?  Secondly, if I can use a sim card in a camera, can I have that sim card used hundreds of miles away from where I reside?

1
gramps28
Pillar
4 months ago
D
DukesterFirst activity
asked in Other Devices

Magic Jack VOIP over T-Mobile home internet works mostly but parties at the other end receive chopped up words from my end. Especially on long distance calls.

Changed to T-Mobile all-home internet last year. Previously used telephone line based Century Link for home phone and inet.. Switched to Magic Jack VOIP and inet only before finally abandoning Century Link for both phone and inet.Switched  to T-Mobile home internet for complete wireless internet...no home phone line...just magic jack connected to either laptop or directly to T-mobile router. via cale. Works mostly fine except frequently callers on the other end receive chopped up words from me on my end. I can hear them perfectly...but half my words do not get to them. I have rebooted multi times….spent time online and on phone with T-Mobile service with no improvement...today had to reboot and wait for callback….return call never came...….HELP!!!!

0
D
4 months ago
M
misquez2009First activity
asked in Other Devices

Change my number

how do I change my number ??

11
gramps28
Pillar
4 months ago
G
geegee641First activity
posted in Other Devices

Z Flip 3 screen issue

My phone is less than 6 months old.  My screen began with little green dots one week ago.  Now the entire screen has bleed and touch is no longer operating.  The screen does not respond.  I cannot turn the phone on/off, answer calls, view anything.  T-mobile cannot complete a warranty exchange because they can’t get a new Z Flip from Samsung > Samsung refuses to replace the phone b/c they said it has a scratch on it and  tells me to pay $430 to repair the phone.  Is this a common issue?

6
G
4 months ago
M
marin60First activity
asked in Other Devices

Google Pixel 6A Sim Card

Do I need to purchase a new sim card when I purchase Google Pixel 6 from Amazon as I currently have an LG phone with T-Mobile.

3
F
Pillar
4 months ago
M
Mikey manFirst activity
asked in Other Devices

audi connect

Do you guys still do audi connect

1
F
Pillar
4 months ago
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bpardoruanoFirst activity
asked in Other Devices

Which SIM card do I need to get a prepaid plan?

I want to get this prepaid plan for my teenager son currently living in Maine: $10 Connect by TMO Talk&Text 1000 w/ 1GB Data - 1 Month (capped)He has an Iphone. Which of the following SIM does he need to activate itT-Mobile triple SIM CardT-Mobile prepaid 3 in 1 Starter KitT-Mobile SIM card 4G 5G?Thank you for your help!

2
B
4 months ago
M
magenta7914498First activity
asked in Other Devices

Google pixel 7 pro overheating

Is anyone experiencing a very hot Google pixel 7 when actively using it? I just got my phone 2 days ago, and if I do anything on it for more than 5 mins it gets crazy hot, and I can barely hold it. I am waiting for my case to come and hopefully, that will help but is this expected behavior? If not, how do you report this so it can be addressed by the Google developers?

6
M
4 months ago
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towens169First activity
asked in Other Devices

im getting an error code reg09 what do i do

im getting an error code reg09 what do i do

23
B
4 months ago
R
Roa99First activity
asked in Other Devices

Unable to create conversation

I’m unable to send text messages from the DIGITS app both from the web and desktop app, it keeps telling me unable to create conversation but it allows me reply old texts.

0
R
4 months ago
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