Other Devices

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  • 427 Discussions
  • 1,542 Replies

427 Discussions

Stephenbabygirl
StephenbabygirlFirst activity
asked in Other Devices

Revvl 6 pro 5g rcs not working properly

I have a TMO REVVL 6 PRO 5G phone n I'm having major problems with the rcs chat features it says connected but when I send out messages it just jeeps saying sending what could I do about that problem 

1
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3 months ago
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Pcampbell1986Rookie
asked in Other Devices

free tablet

If I received a free tablet in the mail and I don’t want it anymore and I only had it for 5 days can I return it to a T-Mobile store or do I have to return it back through the mail?

10
K
3 months ago
J
JuanandOnlyHelper Level 1
asked in Other Devices

Get 5G router onto internet

My 5G router got unplugged now upon reset I do not have internet access. What needs to be done? 

2
J
3 months ago
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ruggerFirst activity
asked in Other Devices

5G internet require MODEM OR ROUTER?

Tmobile Does 5G internet require  MODEM OR ROUTER? 

2
J
3 months ago
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lambpieFirst activity
asked in Other Devices

5g Home Internet Gateway Monitoring

Does anyone know of a way to monitor device traffic on the 5G home internet gateway? I am seeing very large data use when everyone in the house should be asleep and all devices inactive, I’m trying to see which device is causing the problem.Is there a router-login (the 192.168.0.1 router page) equivalent for the gateway that lets me monitor this?Thanks!

3
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3 months ago
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LorinFirst activity
asked in Other Devices

connection issue

New laptop sees the T Mobile network, but will NOT connect using the same password I used to access this site.

1
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Community Manager
3 months ago
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digital_witnessRookie
posted in Other Devices

Don't bother buying a Smartwatch from T-Mobile. Assurant is awful.

Replacing my smartwatch was an absolute nightmare. I submitted a claim on July 11th and the website said I could get the same device and it could be used or I could get a new device on the JUMP promo. I opted for the new device because I didn’t want a used watch and I went to the store which was an option according to the website. The store informed me if I went with a watch5 I would need to pay for it in full and I would lose all my discounts by having a wachline. So I ended up on the phone with Assurant and ordering a replacement of the watch4 which could be “refurbished”. My replacement watch was delivered to the wrong address by UPS. I called back to explain what happened. I was told there would be an investigation and it would take 14 BUSINESS DAYS to complete. I called back on the 15th business day and it still was not processed. On the 17th day I got an email asking me to contact Assurant and I called was immediately disconnected on and finally I spoke with a manager and had my

1
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3 months ago
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tudo bemFirst activity
asked in Other Devices

Transfer watch phone number to an upgraded watch

Hi all…just upgraded my Samsung Galaxy Watch 4 to the Galaxy Watch 6 through a promotion.   Does anyone know how to have the phone number on the old watch moved to the new one?  Thanks. 

1
gramps28
Pillar
3 months ago
G
gred1108First activity
posted in Other Devices

M2000 and Customer Service

Beware of the M2000.  Totally useless.  Much like T-Mobile Customer Support and Technical Support. Have not had reliable service for 7 months.  They don’t miss a billing cycle.  They cannot define the problem.  In the final analysis, they sent a third unit out yesterday.  Does not work.Solution?  I had to PAY to get a different Hot Spot unit.  We will see how that works out.I plan to look for a new service provider.

0
G
3 months ago
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PorknbeansFirst activity
asked in Other Devices

connect to element tv

How do I set up internet to element tv? I typed in internet name it is didn’t connect 

1
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3 months ago
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huis58First activity
asked in Other Devices

Update firmware on a 5G Arcadyan KVD21 gateway

How do I update the firmware on my 5G Arcadyan KVD21 gateway?  Does it automatically update when I re-boot?  How do I find out the current available version?Thanks in advance.huis58

3
N
3 months ago
S
Sprivett63First activity
asked in Other Devices

help with gateway wifi tower

Can I add my devices on to my wifi with my gateway but not have them showing up on the tower as each device?  

0
S
3 months ago
C
CrawdadFirst activity
asked in Other Devices

TP-Link range extender

Will a TP-Link Range extender work with T-Mobile’s 5G Home Internet?

5
T
3 months ago
J
Jsauer1020First activity
asked in Other Devices

cameras wont connect

I’ve split the Wi-Fi into 5 and 2.4 since my cameras have to run on a lower ghz. I’ve renamed it to T-MOBILE-AF24, made sure it isn’t set to private, Mehta doesn’t T-Mobile logon to my system and assist?keep getting OFFLINE errorive done the following but only once:Each time I have started a new Wi-Fi company, I have trouble with my cameras? Saying OFFLINE. I have separated the Wi-Fi to 2.4 and 5.0. I have reset cameras. I have unplugged and plugged both cameras as well. I have re-added each a couple times and still OFFLINE. HelpTHEIR RESPONSE:Is the problem that the camera can't connect to your wifi router? If so, please refer to the suggestions below:  Generally speaking, most of WiFi connect failure cases are caused by improper settings. 1. Please make sure your WiFi network is in 2.4GHz band, being encrypted and the cam can detect your WiFi SSID. 2. Please make sure the WiFi antenna is well installed and intact. 3. Please make sure your WiFi password has been input correctly, no sp

2
J
3 months ago
M
mkjenFirst activity
asked in Other Devices

It's my First Smart Watch ever

all you young experienced smart watch users - - - I need help.  Purchased my first “Galaxy Watch 5 40mm”. Other than use it to tell the time (because I haven’t had a chance to learn and play with it yet) it is simply telling time for me.   It started out with 100% charge at 6 am and is dead by 4 pm.   I was told when I purchased it it would stay charged for a day or 2.  What’s the point in having it, if it can’t even make it through my work day.   I can’t imagine if I was using it for other stuff.   Thanks for your thoughts.

2
gramps28
Pillar
4 months ago
H
HaykAvetisyanFirst activity
asked in Other Devices

Compatibility with Sony Xperia 1 V 512 international version

Hi. Can you help me to understand if Sony Xperia 1 V 5G XQ-DQ72 Dual 512GB 12GB RAM Unlocked (GSM Only) https://www.amazon.com/Sony-Xperia-XQ-DQ72-512GB-Unlocked/dp/B0C585XCFL is compatible with T-mobile's network?

4
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Community Manager
4 months ago
E
edreauxFirst activity
asked in Other Devices

wyze camera uses 2.4G wifi - TMO router combines 5 & 2.5G into one SSID. How to separate?

can anyone provide clear instructions on how to separate into 2 bands 5 & 2,5?Is it difficult - am not a techie.tks much    edreaux

0
E
4 months ago
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BxJuiceFirst activity
asked in Other Devices

Hotspot issues

I brought a hotspot for an upcoming trip.  However the email address says the site can’t be reached.Somehow last night I was able to able to get in via another method, which I can’t recall since I’m not at home now and changed the device name.  But I want to change the password or reset the device and start over again. Where do I log in??

0
B
4 months ago
T
twhite001First activity
asked in Other Devices

Replacement Phone

I purchased a Mystic Bronze Galaxy Note 20 Ultra in September of 2020. The phone stopped working last week and I was told that the display screen was defective. Since the phone was not damaged, I could not file an insurance claim but T-mobile requested that I be sent a new phone under the warranty. When I received the new phone, it was a refurbished phone and it was black. I am being told that this is the policy and there is nothing that I can do about it because they do not have any refurbished phones in Mystic Bronze. When I asked if a new phone could be ordered, I was told that this phone has been discontinued but the representative in the store says that the phone can be ordered if I pay for it. Does anyone know if there is anything that I can do to at least get the original color of the phone that I purchased? I purchased a Galaxy Samsung watch in the same color to specifcally match my phone. In addition, I paid upfront for this phone so it does not seem fair to end up with a blac

4
gramps28
Pillar
4 months ago
D
dld789First activity
asked in Other Devices

Is 4G Falcon Z 917 Hotspot still good for future use?

I have a Falcon Z 917 Hotspot purchased in 2019. The battery is now dead. Would you just replace the battery, or do I need to consider a newer model? Looking at the limited doc, I see “portable”. There’s no description of that. - Is that the reason it needs a battery? Thanks

0
D
4 months ago
D
dianacaswellFirst activity
asked in Other Devices

Website issues

I cannot get logged in to my account since last night. Keeps saying the site is not secure. Super easy for you guys to fix that.

0
D
4 months ago
D
DeliaFirst activity
asked in Other Devices

What qualifies as a BTS device?

I purchased a MiFi® X PRO hotspot in December 2022. At that time, the T-Mobile customer service rep told me I qualified for the promotion “UMTS Network Retirement - $200 off any BTS device” and that I’d get a $200 credit to my account. I’ve never received the credit, even after chatting with customer service at least 3 times since then.Today, a customer care representative told me that I didn’t qualify for that promotion because the hotspot is not a “BTS device”. Does anyone know whether a hotspot qualifies as a BTS device? I feel deceived! 

0
D
4 months ago
D
DollarahFirst activity
asked in Other Devices

Device not connectinf after being disabled

Hey everyone, I disabled my work computer from my internet over the weekend. I am now trying to reconnect but when I try to connect to my network my laptop says “Can’t connect to this network” and now my laptop will not show up on my Devices in the T-mobile app. I did a factory reset on my gateway and it is still not connecting. Any tips? Thanks!

0
D
4 months ago
S
spidoraFirst activity
asked in Other Devices

iphone se

Forgot my password numbers. Phone keeps locking up. How do I change the numbers?

3
R
4 months ago
J
jzincoFirst activity
asked in Other Devices

Razr+ cheaper at AT&T

AT&T is offering the new Razr+ for $180.00. That's hard to beat. Prove me wrong!

3
D
4 months ago
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