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  • 509 Discussions
  • 1,595 Replies

509 Discussions

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Katgirl22First activity
asked in Other Devices

Home Internet Issues

I have had T-Mobile home internet for going on six months with the Nokia gateway. We have absolutely loved it. Until now. Haha a few weeks ago, it started shutting down randomly, so we had to reset it almost daily, sometimes multiple times per day. Got a replacement gateway sent. The replacement is showing three bars (two bars in enough for us to watch tv, surf, etc…anything we do…we are not gamers) three bars! It’s showing connected on my devices. But…..we have no internet. Nothing. Three bars showing, showing connected on my devices but no internet at all. I cannot load anything, nothing going on. We used it for about five months on the old gateway with no issues. We were so happy with it. So….can anyone help me? We’ve tried moving it, restarting it. Taking the SIM in and out. Maybe they are “working on the tower” however we have three bars showing on the gateway so I don’t think that’s it. Any insight would be greatly welcomed. 

1
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1 year ago
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KurtMFirst activity
asked in Other Devices

Netgear Nighthawk M5 (MR5200) Mobile Router never connects to fast.t-mobile.com

After setting my new Netgear Nighthawk M5 (MR5200) Mobile Router up with the fast.t-mobile.com APN, it never connects.  The status just continually says “Searching for network, please wait...”The associates at my local T-Mobile store were unable to get it to connect either.  This device shows as “fully compatible with T-Mobile’s network technology” and “device is not blocked from use on our network” when I use the T-Mobile IMEI checker.What am I missing here? Has anyone else gotten a M5 to connect to the T-Mobile APN?

3
S
1 year ago
6
666JTK666First activity
asked in Other Devices

firmware issue with m2000

I have had my m2000 for a long time and have had no issues with it till now.recently there was an over the air firmware update and i did not think much about it just clicked the button to do the upgrade. when it finished and rebooted I have lost all functionality and I have a screen showing “Final Assembly Test UI 1.0” further there are tests for charger control, lcd Test, TP Test , ResetB, and Accuracy.Clearly something has gone wrong and i don't know how to fix this or how to get it fixed.Any help would be super helpful, this sux that tmobile’s firmware update basically bricked my fully functioning device.

3
6
1 year ago
A
AnjelaFirst activity
asked in Other Devices

galaxy watch and prepaid plans

Can you have a galaxy watch on a prepaid plan on T-mobile?  

0
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1 year ago
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jbangalFirst activity
asked in Other Devices

How can I refer a friend for T-Mobile home internet?

How can I refer a friend for T-Mobile home internet? He is already a t-mobile customer but didn't get invite to join internet. Thanks.

4
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1 year ago
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DarkgiftFirst activity
asked in Other Devices

turn off voicemail to text on android

getting notifications via sms about voicemails being deposited. this is annoying...how do i turn this off.

0
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1 year ago
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Barbara828First activity
asked in Other Devices

hp wireless printer

HP shows up as a network on network connections. I can print if I sign on to it without signing off Tmobile.  But I just tried to scan … nada..  asks if I want to set up new printer and we go in circles. I’m still log into HP  ”net” but it can’t scan ????? Go figure.

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1 year ago
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RedeemerOfSoulsLearner
asked in Other Devices

Download DIGITS for Windows

How can I download the DIGITS Windows desktop application if I do not have the Microsoft Store app? Please make it available for those of us who do not use the Microsoft Store!

1
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Pillar
1 year ago
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Blackbirdx61First activity
asked in Other Devices

Default WIP Pin

Hi I have a ZTE Z64 Hotspot that I have used for years; and in shortest form I am looking for the default WPS Pin, back in July I ran out of Data, and purchased a 30 Data Pass to tide me over till my monthly renewal. And it has not worked since. That Data was somehow not highspeed data so it was incompatible with the device, and I got no use from that pass, That would be no problem except that,  while the 30Days have expired the device still will not log into the T-mobile network. I have full bars, and Solid Arrows; and a no service message. I have made at least 3 trouble calls to no good effect. I have been repeatedly reassured that there is no block on the device/Account, despite the appearance there certainly is. I have rolled the device back to factory reset. And the default WPA-PSK password, to no good effect; but I have not been able to find the WPS pin anywhere on the web and wonder if that is the problem. The other Oddity I see is that the device is not updating time off the we

0
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1 year ago
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Tammy0114First activity
posted in Other Devices

Unbelievable

I cannot believe that I got into this mess.  These people have done nothing but lied to me.  I left AT&T after 25 years because my bill kept getting higher.  I joined 55+ plan & was told $70.00 a month. Needless to say that isn't happening.  Next month’s bill is showing $179.00.  The clerk at the store added extra warranties that I said NO to.  I was told my phones would be free.  I am paying for them even after trade in.  Last month I was told I could get a free watch because there has been so many problems.  Don’t fall for it.  They lie and cheat.  It’s called Bait & Switch.  I am warning you, DON’T fall for it.  They say no contracts.  They have other ways for them to rope you in.  I am now stuck.  I feel it’s my job to keep other people free from T mobile.  Their reps are terrible.  They are sweet as can be until you need their help.  Might as well be talking to a wall.  They don’t care or want to help.  Do yourself a favor and stay away from T mobile, nothing but troub

1
drnewcomb
Pillar
1 year ago
G
ggomezFirst activity
asked in Other Devices

Samsung Galaxy Z Flip 3

There is a cluster of green and red lights on the phones screen. What could cause this to happen?

4
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1 year ago
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rheigesFirst activity
asked in Other Devices

Help setting up Frankliin T10 hotspot

Have a new T-10 (yes, I know it is obsolete 😏) and I’m trying to set it up on a T-Mobile data plan.  It will connect to T-Mobile (I know because it is using a small amount of data) but no internet.  On a Windows 10 PC I get an error message “failed” from  “http://www.msftconnecttest.com/redirect”.  When I edit the registry to stop checking then none of my Microsoft Office software (eg, Outlook) will run.  Is there a solution to this problem?

0
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1 year ago
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DogWalkerHelper Level 1
asked in Other Devices

Identifying network and band in use on Inseego MIFI m2000

On the Inseego M2000 MIFI device administration web page, on the About tab it says it is using “Technology: 5G”, but on the DIagnostics tab of that “About” panel it says “Band: N0”: there is  no such band supported by T-Mobile (N71 is the only other band I’ve seen, other than “N0”).  What does “Band: N0” mean?  Is this really suggesting it is using 4G bands? If so where can I see which 4g band is being used? I currently have software version 1Z L2.238.1.3 MSDX55MOR-2.11.0.1 1 [2020-11-07 15:36:46] installed.

9
M
1 year ago
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Tribe06First activity
asked in Other Devices

No WiFi sinal in basement

I have my gateway as close to the suggested placement as possible. my question is we do not have signal in the basement and with gaming teen boys they are losing their mind. I have seen on different platforms people suggesting to run an Ethernet cord from the gateway to a router in the basement and then they will have WiFi access.  Had anyone tried this and can you please tell me your results? Thanks in advance!

0
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1 year ago
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dopealopeFirst activity
asked in Other Devices

Factory Reset on Home Internet Router?

It was working when I received it, and than I changed some settings to try and integrate into my network. I must have screwed something up, because I can no longer get to the admin page. I decided to reset the device to factory settings by using the reset button. I hold it for 5 seconds, per directions, and the 3 lights flash red and the unit reboots. However, when it is back up and running, the default password does not work, and the password I set for the 5ghz network does. And even though I can connect to the wireless network, I cannot access the admin page, or even the internet. How do I do a hard reset on the device or what am I missing?

8
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1 year ago
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Roswell BobFirst activity
asked in Other Devices

Is Alcatel Go Flip 4 available?

I bought Alcatel Go Flip 4 in January.  In August it wouldn’t send or receive pictures.  Local store people told me it was broke for good and ordered me a new phone.  The phone came in and IN picked up at store. I am a little dissapointed with the new phone.  It is TCL and does not have the same features as teh Alctel Go Flip 4.  Mainly missing games and FM radio.  I really liked the radio.  So is the Alctel no longer available?  Is there another flip available with FM Radio and Games?  Thank you.  Roswell_Bob  P.S. I am a grandpa so you understand why I am still with flip fone.

0
R
1 year ago
R
rbbarthoFirst activity
asked in Other Devices

Turning of WIFE on T-Mobile Internet Gateway

Click on link below to find out how to disable T-Mobile internet Gateway…https://youtu.be/ijkxQ-OkxoI

1
R
1 year ago
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dgeretyFirst activity
posted in Other Devices

T-Mobile 5G Gateway and Smart Plugs

Hi, all, I’ve just switched from Spectrum to T-Mobile and have installed their brand new 5G Gateway. So far, it’s terrific, with one exception. None of my Alexa Smart Plugs work since they operate on the 2.4gHz band and use the Tuya app. Is there a way to connect them to my T-Mobile wi-fi network? If not, are there any Smart Plugs around that will connect to Wi-Fi and the Gateway? I have a Linksys Velop AX4200 dual band router. Can I connect that to the T-M Gateway and disable the 5gHz band, leaving the 2.4 for the smart devices? Many thanks for your help. DG

3
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1 year ago
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drbwellFirst activity
asked in Other Devices

Best Hotspot Device for Dash Cam

Which device is the best 4G Hotspot device to work with a DashCam?

2
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1 year ago
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magenta10432546First activity
asked in Other Devices

screen replacement cost with 360 protection

Does anyone know how much is is to replace a screen on the S10 with the 360 protection?

3
A
1 year ago
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waubeno522First activity
asked in Other Devices

unrecognized devices attached to my Mifi Hotspot

I set up a new wifi name and password, and I have guest network turned off and I frequently see several devices that are not approved that I know of connected to my hotspot.I am curious how or why this is happening and how to fix it. It does seem to slow my data speeds when out and about.

0
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1 year ago
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GangsteadFirst activity
asked in Other Devices

connection of HP Officejet Pro 8600

My printer was previously connected, but I had to reset my gateway and now printer will not connect.  Diagnostic printout says MAC address filtering may be enabled.  This is all “Greek” to me, any assistance would be appreciated.

0
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1 year ago
E
eldadcFirst activity
posted in Other Devices

Linelink

I have noticed you discontinued the Line Link option. Has that been replaced by anything else? do you support a land line phone? 

2
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1 year ago
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PhredeRookie
asked in Other Devices

How do you delete/edit contacts in the Digits app?

After granting access to my Google contacts many are duplicates or stale.  I would just like to delete all the contacts in Digits, hopefully not one at a time, but I’ll take what I can get.  How do you edit or delete contacts in Digits?

2
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1 year ago
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RVictorFirst activity
asked in Other Devices

Connected, No Internet

I seem to be asking the same question as everyone else. Why is T-Mobile internet service so unstable. For over a week mine has been dropping the internet connection. 2, 3, 4, times a day. All I have been getting from tech support is to turn it off, unplug it, wait a few minutes and restart it. Sometimes it works, sometimes it doesn't…Yes, they sent they sent me a refurbished modem… Same problem.I don’t understand the problem considering it worked good for the first 2 months. Has T-Mobile bitten off more than it can chew? Customer service is the poorest I have ever experienced since CenturyLink but, T-mobile ids tight up there with their internet.I did make the comment that the modems have seemed hot and someone suggested a fan. The location of my modem is looking directly at the tower!!!This is getting real old and it is becoming increasingly more difficult to recommend T-Mobile services to anyone.Would someone at T-Mobile PLEASE FIGURE THIS OUT!!!!! Before I am  forced to go back to t

0
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1 year ago
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