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  • 509 Discussions
  • 1,595 Replies

509 Discussions

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EchozHowlFirst activity
asked in Other Devices

Laptop won't pick up Tmobile wifi but picks up other networks.

All of my other devices connect just fine to the wifi but my laptop won't or can't pick up the signal from the router. I took my laptop to the repair shop and it connected fine to their wifi. I was told if it still didn't connect at home there may be a problem with the router. Anyone have any suggestions.  Laptop is a Toshiba if that helps

3
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1 year ago
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Alejandro215Rookie
asked in Other Devices

is anyone having network issues with galaxy z fold 3??

after i updated my phone to android 12 my service got so dam bad i wish i dint do it my z fold 3 is slow and the service is patchy and im tired of talking to a rep it seems all i get is a reset your phone and that could help this a 1800 phone i might get rid of it and get the galaxy S22 ultra if this phone does not get any better

128
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1 year ago
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Stephaniecooperman84First activity
asked in Other Devices

reset testdrive web ui manager password

I have the test drive hotspot and I've forgotten the password to log into the webui manager page. How do I reset it? It doesn't tell you how in the start guide that came in the box with the hotspot device.

1
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1 year ago
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FyremanFirst activity
asked in Other Devices

Redirect to T-Mobile website

On my home desktop computer, I get redirected to T-Mobile’s website. It will “hijack” the page I’m viewing and go to T-Mobile.

0
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1 year ago
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DiabeticCrazyGuyFirst activity
asked in Other Devices

Old school prepaid customer trying to upgrade phone to 4G

Hi,   Sorry to try here but the online support chat wouldn’t even talk to me and said I had to call the prepaid phone number instead. Just trying to find out how you go from the old 3G to a new 4G phone. I picked up the cheapest option online but the sim card slot is like a third the size of the sim card in my current phone.Any idea what I’m supposed to do?Thanks for any help.

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Pillar
1 year ago
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DamotFirst activity
asked in Other Devices

Best prepaid SIM card for MiFi USA and Canada

During our roadtrip through the US and Canada this summer, we would like to use a Huawei Mobile WiFi router. Which prepaid T-Mobile SIM card (plan) can you recommend ? We are a family from Belgium so we don’t have an existing account at T-Mobile and would like to pay the card in advance so we can use it on arrival.Thanks in advance !

0
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1 year ago
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andrew2342346First activity
asked in Other Devices

IPv6 Prefix Delegation

I have a data only sim installed in a third party travel router/hotspot type deployment.  I can get an IPv6 address via a route advertisement, but I can’t request a prefix for use on the attached network.  Is this expected behavior? I was very surprised given the wide adoption of IPv6 elsewhere in T-Mobile’s infrastructure. It’s disappointing to have to contemplate tunneling to enable IPv6 clients that are attached to a functional IPv6 network.

0
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1 year ago
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arpipeRookie
asked in Other Devices

New Inseego Mifi Issue

I just got my Inseego Mifi device today.  I did the set up.  Put the sim card in and fired up the device.  It worked for 5 minutes before I got an alert that said Invalid Sim.  I rebooted the device to get a “no service” alert.  I had another sim card so I put that one in and activated it and dealt with the same thing.  So I called tech support.  I went through a process of rebooting.  Then was told to pull out the sim, put it back in then hit reset.  This seemed to work but only for 15 minutes.  So this time I went through the process of pulling the sim card out putting it back in then turn on the device.  This time it worked for an hour before I got the invalid sim alert again.  I rebooted to get the no service alert.  Did the who thing over again to have it work for 5 minutes before the invalid sim alert.  Reboot.  No service.  This is not a cheap device so I’m getting really frustrated.  What is up with this thing? 

11
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1 year ago
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Murr63First activity
asked in Other Devices

Hunter Ceiling Fan

I have been unable to connect my Hunter ceiling fan using the Hunter SIMPLEconnect® app. It requires the 2.4 GHz connection to set up with Apple home. It previously worked fine over my spectrum Wi-Fi network. Any suggestions would be greatly appreciated. Thanks

0
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1 year ago
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derangedplanetFirst activity
asked in Other Devices

Can I keep a wearable line if I cancel all other service?

ATM I am looking into getting the the new Galaxy watch. I know it's free with 2 years qualifying service for a line. ATM we have over a year left with my phone required. But the service out at my house isn't the best. So we had discussed changing carriers if TMobile hadnt built more service in the area by that time. I'd much rather keep TMobile but it's silly to drive to town in order to make a reliable phone call.Anyways if we were to end up canceling our regular plan would we be able to keep the wearable plan? I imagine this would mean my watch and phone would have different numbers but oh well. I just wanna know if you can have a wearable plan without a cell plan. And if so, is it more expensive than the regular 10$ per month?

3
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1 year ago
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rem99First activity
asked in Other Devices

Accessibility

Accidentally started Accessibility Talk Back mode. Can’t turn it off.How to disable?

2
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Pillar
1 year ago
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DayDreamer901First activity
asked in Other Devices

lifeline

how do I add lifeline?

0
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1 year ago
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treece keenesFirst activity
asked in Other Devices

New 5G Gateway has 2 bars

Where is the chat support for this?  Anyway new gateway was a sure thing to beat up on my DSL service. Not any better. Only 2 out of 5 bars. The streaming is improved but the gaming is worse. So the data stream is wide but slow. Figure I sould wait on the phone forever to see if they can connect us to the nearby tower?  Right now I am assuming the nearest 5G tower is not owned by T-mobile?

6
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1 year ago
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ganzoFirst activity
asked in Other Devices

what does it mean by the email saying "subscriber modified" and it gives am msisdn number?

i received an email from noreply@t-mobile.com that my T-mobile account has been updated. Subscriber has been modified for device #. The msisdn has been changed from # to #xxxxxxxxxx.What does this mean and is it legitimate?

0
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1 year ago
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BuzzwifeFirst activity
asked in Other Devices

Can i upgrade to an unlocked Google Pixel 4A bought from elsewhere?

I'd like to upgrade my phone to a refurbished Google Pixel 4A but can't tell if this is doable. I'm an existing T-Mobile customer and would like to keep my number. The automated chat is not helpful. Thanks in advance.

3
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1 year ago
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techhelp1First activity
asked in Other Devices

Roku not connecting to mifi

I have an Alcatel Linkzone 2 mifi on T-mobile.  In the last week all of my Roku devices (Roku2, Roku Express, and 2 Roku TV’s) have stopped connecting.  Before last week they were all working fine. My Rokus will connect to other home internet through other provider, my cell phone (Verizon) hotspot.  But here’s the thing, my laptop, pc, and all of our phones (iphone, moto, kyocera) will connect to the mifi just fine.  My speed with it is currently 17mps.The problem is the carrier says that since it works on my computer, phone, etc. that it’s Roku’s problem.  Roku says since it connects using other internet options it’s the internet’s problem.  I am stuck in a loop here.  I want to be able to use the mifi and cancel my other more expensive internet but can’t do that if I can’t use it for this purpose.I have changed the connection settings to channel 11, max 20mhz, 802.11/b/g/nFactory reset both Roku and mifi, checked for updates (current t-moble mifi version is:MW43TM25)Any ideas? 

3
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1 year ago
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SuhellerFirst activity
asked in Other Devices

broken family connect watch

Can the Family connect watch be repaired?

0
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1 year ago
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vioricapFirst activity
posted in Other Devices

M5000 issue

I just want to give feedback on an issue I encountered using the M5000 Inseego hotspot. I tried to connect to the admin page to change the default settings. Well it does not allow you to connect. I called in customer service as well and they were not able to help me. BUT I did encounter others on Reddit discussing the issue. Apparently you can only log on to the admin page with 2.4 network band. So I had to change the bandwidth on the primary network to 2.4 and finally was able to connect. It would be great if you all fixed that issue so we can keep the bandwidth at the 5G and be able to connect with no issues to make changes. Please and Thank you! 

0
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1 year ago
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autryldFirst activity
posted in Other Devices

Is Pandora Ad-Free weekends still an offer?

The T-Mobile “Offers” webpage shows Pandora Ad-Free weekends as an offer and does not mention Tuesday until you click on it and get redirected. (05/11/2022) So does the webpage need to be cleaned up?https://www.t-mobile.com/offers?INTNAV=tNav%3ADeals%3AAll“We’re dialing up the volume for our customers for free.Listen to Pandora ad-free radio weekends, plus, get access to special entertainment from SiriusXM—just for being a customer.”

0
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1 year ago
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Jackie burdenFirst activity
asked in Other Devices

hasn’t ported yet

I paid to get my phone on T-Mobile service and I’ve been waiting since yesterday and my phone number is not ported yet 

1
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1 year ago
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MrsmorrissetteFirst activity
asked in Other Devices

line suspension

So, my account got suspended, I've got 2 lines and I am the primary account holder and the other person has absolutely no authority or permission to do anything with the lines/service. That being said, how in the f*k was the other person who has the 2nd line able to get his phone back on, without paying a dime, and my line is still suspended??

3
gramps28
Pillar
1 year ago
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JeremythejediFirst activity
asked in Other Devices

Nokia Router Firmware Version

Based on the help content. I should be able to identify what firmware version is currently on my Nokia router via the T-Mobile home internet app. Can someone decode it for me?  It currently shows “-“. Trying to determine if it’s 1.2104.00.0286  

2
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2 years ago
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udidwhtRookie
asked in Other Devices

Printer connectivity

My Canon MX 410 would not connect via wifi. I tried both 2.4 and 5ghz band options. This is with the KDV21.

2
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2 years ago
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Cindy s TextFirst activity
asked in Other Devices

Alcatel Go Flip 3 Text

• Is it possible to send a text message to “draft” on this phone?• If it is possible, then how do you retrieve them?Thank you! 🙏….. From a non-technical retired, “mostly tired”,Grandma trying to be “hip” w/my grandkids. 🤳🏻       

0
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2 years ago
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Jgaitan11First activity
posted in Other Devices

phones paid for not been shipped

Need fuk8ng phones 

2
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2 years ago
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