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  • 431 Discussions
  • 1,548 Replies

431 Discussions

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sbumgarnerFirst activity
asked in Other Devices

Digits won't load on Mac 10.13.6

Uninstalled old Digits (which worked), installed latest version. Click icon, flashes in dock, then disappears. Now what? How do I go back to the version that worked?

0
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1 year ago
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myleslzFirst activity
asked in Other Devices

T-Mobile Home Internet LTE Router Connection Issue

I received my LTE router in the mail a few days ago and everything seems to be working just fine service wise. However, I am having issues with connecting specific devices to the router and logging into the router itself via the IP address and using the user name and password stated. Device issue: I seem to not be able to connect my Ring Doorbell to the T-Mobile LTE Router. I have tried it many times, followed the help guide for the router and the Ring doorbell several times as well without success. Has anyone else or T-Mobile tested the connection of a ring doorbell to the T-Mobile Home Internet LTE router?Logging in: I have typed in the IP address, entered the user name and password MANY times and it always says "login failed!". Should I hard reset the router? I wanted to try and avoid this as it took me about 2 hours to connect all my devices the first time and would love to avoid that.Thanks,-Myles

19
R
1 year ago
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potweetFirst activity
asked in Other Devices

Upgrade from prepaid T9

I am buying a T-mobile inseego M2000 and already have a prepaid Franklin T9 with T-mobile. Can I take the sim card from the T9 and install it in the M2000? Some have said I need a different sim for the inseego device? Can the sim be switched back to the T9 if I choose to do so? Thanks

0
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1 year ago
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AjarFirst activity
asked in Other Devices

device tradein

Does T-Mobile take devices that aren't from T-Mobile for trade-ins?

0
A
1 year ago
J
Jth1970First activity
asked in Other Devices

ooma

Do I need to buy the actual phone or does it come with the ooma air device promo ?

0
J
1 year ago
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CabinMikeFirst activity
asked in Other Devices

LAN Network Printer

Cannot get my Ricoh LAN printer to come online

1
iTinkeralot
Pillar
1 year ago
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Krg4282First activity
asked in Other Devices

t mobile coolpad surf hotspot

I was recently given a cool pad surf hotspot I can't find an IMEI # anywhere on it where would it be located. I don't have the box. How many devices can you run off of it?

0
K
1 year ago
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texasstevenFirst activity
asked in Other Devices

Alcatel flip phone 3

Are there solar chargers available to use with an alcatel go flip 3?

0
T
1 year ago
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TrinaFirst activity
asked in Other Devices

Digits

I am not able to see incoming messages on one of my lines. 

0
T
1 year ago
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magenta10260186First activity
asked in Other Devices

My current VoLTE settings may be affecting service quality?

I got the above message from T-Mobile. My current VoLTE setting may be affecting service quality? I go to the VoLTE setting and turn it ON because it was turned off. What is a VoLTE setting?What are DTMF Tones ? mine says “normal.” Normal to what?Should Wi-Fi calling be set to On or Off? Mine is set to On.Data Connection? Mine says “OFF” Should it be set to Off?Data Roaming? Mine is set to “Off” Is this the preferred setting?Geolocation? Mine is set to off? Is this a good thing? If I somehow lose my phone does this mean I will not find it using Geolocation? How would I use Geolocation to find my lost phone?Bluetooth? Mine says “Off”. Is this the preferred setting? What am I missing out on by having mine turned off?WAP Push? What does this mean? I have the circle “checked” is this a good thing?Delivery Reports? I have this circle checked requesting notification for each delivery? Do I want this?Read Reports? Request read report for each message sent? Mine is checked to read reports for 

1
F
Pillar
1 year ago
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JoTayFirst activity
asked in Other Devices

Fire Stick

I am unable to get my fire stick to work with the Grey Cylinder modem. Connects but states no internet, then says a web guard feature is enabled on the mobile line restricting content. They need authorization but the manage connections on the app has no ability other then connect or disconnect.

7
M
1 year ago
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Pu242First activity
posted in Other Devices

Data plans.

Has it occured to T-Mobile that anyone who needs a mobile hotspot (key word MOBILE), probably needs a hotspot with antenna ports. The T9 is obsolete. The M2000 is a up to date, fairly high end hotspot, moderately expensive and useless to me with no antenna ports. The useless M2000 comes with 100GB for $50. That’s a good deal.I have a Data Only T-Mobile sim card in my GL.inet spitz. It works fine, and I get 50GB for $50 . While Verizon and ATT offer 100GB for about the same price.Time to catch up T-Mobile.

0
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1 year ago
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eAnnFirst activity
posted in Other Devices

OnePlusNord10 jumping screen issues

Has anyone else had issues of the screen jumping to the main menu while you are texting? 

0
E
1 year ago
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Pdigiovanni2First activity
asked in Other Devices

Inseego M2000 Doesnt Work For Gaming on 5G

I was told the 5G inseego MiFi 2000 would work with anything and would allow me to play Xbox One on it. I ended up connecting with my phone and laptop but unable to do so with my Xbox. I ended up messaging inseego because I thought it was an inseego issue. They replied to me saying this:  “Hello,The issue you are seeing is a result of some backend network handling changes made on the T-Mobiles side for their 5G network. Forcing the M2000 to 4G only is a possible fix for the issue while it is being worked out. This can be done with the following steps.First, on a device connected to the M2000 open a browser and navigate to 192.168.1.1Once you land on this page sign-in in the top right corner. (By default the admin password will be the same as the default WiFi password if it has not been updated)Go to Settings > Advanced, the page you land on after clicking Advanced should be the Network tab, locate Network Mode Selection, change this from Auto to LTE/UMTS, save the changes at the bot

32
G
1 year ago
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JfkerFirst activity
asked in Other Devices

Texts keep loading

When trying to send a text from the Timex Family Connect watch, it keeps loading instead of sending. I can't delete it to try to resend it again. How do I fix this?

1
syaoran
Pillar
1 year ago
J
JfkerFirst activity
asked in Other Devices

Deleting Messages on Timex

How do we delete texts from the Timex Family Connect Senior watch? 

0
J
1 year ago
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Subteach21First activity
asked in Other Devices

dollars to minutes

If i have $37 in my account, how many minutes is that

0
S
1 year ago
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ksbaker1117First activity
asked in Other Devices

How can you retrieve deleted text and pictures from Samsung Galaxy S4 SGH0M919?

Help! I accidentally deleted some important pictures from my Samsung Galaxy S4. Is there a way to retrieve deleted pictures?

7
M
1 year ago
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BiggieFirst activity
asked in Other Devices

Digits App

How can I delete voice mails from Digits

0
B
1 year ago
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Blue WolfFirst activity
asked in Other Devices

Pixel 4 XL usable storage

what is the usage storage on Pixel 4 XL of total storage 128GB? 

0
B
1 year ago
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IrisNMFirst activity
asked in Other Devices

what should i do?

i got water damage or something of the sort towards the end of last month but my phone started back up again, i was very confused but after a couple days the screen turned black and is showing me an error “FastBoot mode”, what does that mean what do i do?

1
T
1 year ago
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KirbyFirst activity
asked in Other Devices

iPhone 13 with IWatch?

Is it necessary to have individual phone numbers for your iWatch in order for it to be tethered to your iPhone?  

0
K
1 year ago
4
4093gldFirst activity
asked in Other Devices

Refurbished Gateway

I signed up to T-Mobile Home Internet plan and received a refurbished gateway.  Why can a new customer receive a refurbished device ?  Is it possible to request for a new one ? 

3
3
1 year ago
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tjude92First activity
asked in Other Devices

Integrations with Chrome and/or Zoho

I would like to have my Zoho CRM use my T*Mobile phone to make calls.  There are two ways this can be accomplished.  One is to have a click-to-dial extension for Chrome, but the far better method is to support telephone integration with Zoho, much like Ring Central, Twilio or Asterisk.  Has anyone tried or accomplished this?

1
tmo_mike_c
Community Manager
1 year ago
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ToniyiFirst activity
asked in Other Devices

Samsung watch not connecting

My husband and I each got a Samsung Galaxy Watch 4. Mine works great. My husband's only works when his phone is in range. If his phone is off or too far away, the watch is only good to tell time. It won't receive calls, texts etc. I have spent HOURS in a T-mobile store MULTIPLE times, but they can't figure it out. They tell me it is a Samsung problem across all carriers and until they do a software update, they don't know what to do to fix it. Anybody else having this problem? 

2
T
1 year ago
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