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  • 512 Discussions
  • 1,688 Replies
512 Discussions
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RedbneFirst activity
posted in Other Devices
location

Does tmoible have a location app or something to locate phone if needed too

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3 months ago
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gleecrawFirst activity
posted in Other Devices
wireless printer from chromebook connectivity

I cannot print through my chromebook on my brother wireless printer. The wifi hooks up and the test page prints  after s set up but will not print other documents. Could this be a t-mobile wifi privacy setting? 

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8 months ago
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BertsirkinFirst activity
asked in Other Devices
Can't make calls using 4g LTE Cellspot

I had a Verizon Network Extender before switching to T-Mobile. The Network Extender was working fine. After switching to T-Mobile,  I set up the T-Mobile 4G LTE Cellspot using the same network connection to my DMZ (no ports blocked). I have a very fast fiber connection and typically one-bar of service from T-Mobile on my Samsung S22 Ultra.After initializing, all the lights stay lit (except for the 3G light which I understand will never light).After a short time, the 4G LTE light starts to blink and  eventually shut off, when  the status light turns blinking-amber. After a short while the status light goes solid-green again and the 4G LTE light turns solid-green.This constantly cycles thru the same sequence. At no time am I able to make calls with WiFi calling turned off. T-Mobile replaced the first unit I had, thinking it was bad, but the second unit does the same thing. I’ve tried moving the Cellspot to a different location with the same result.So far, customer service hasn’t been abl

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9 months ago
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MichmeisterNovice
posted in Other Devices
How about a modem only without the wifi?

OK T-Mobile.  I tried your internet service, and speeds are fine where I am.  But your modem is only useful for those with very simple needs, and has very limited user tools.  I need a modem that can be just the modem without the wifi so I can use my existing router with lots of settings not available on your 4GAR that you sent me.So, please offer a straightforward modem alternative, and I’ll be back!

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6 months ago
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hyunjung kimFirst activity
asked in Other Devices
Is cell phone available?

Is cell phone available?mom wants to use this phoneIs this model available with this number?  

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Pillar
2 years ago
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rem99First activity
asked in Other Devices
Accessibility

Accidentally started Accessibility Talk Back mode. Can’t turn it off.How to disable?

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Pillar
2 years ago
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sharpstickFirst activity
asked in Other Devices
Nighthawk gateway choices

I have TMHI in rural Florida. I had many issues with the Nokia and Arcadyan gateways they supplied, but when they worked, typically got DL speeds of 100 to 300(or more). I got a Netgear MR6500 and so far am getting between 6 and 90. This is with a laptop 6 feet away. The gw has 4 bars in the best location. I am considering getting the Netgear M6 antenna, 600451. ($55 on Amazon). Is this the best for that price range? Is it likely to improve my speed? The tower is 4 or 5 miles away. (I will be using a TP-Link Archer AX21 WiFi 6 Router to connect to.)  It's att branded, but it’s unlocked,  GSM and compatible wit T-Mobile. I now suspect that it is lacking some bands. Specs show different bands. 

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1 year ago
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Rob304Novice
posted in Other Devices
worst home internet ever

Spent 3 days setting up home. All of a sudden every device offline and could not reconnect.  Tech support guessing.  Try this. Try this.  Factory reset which means reset everything.  Sadly back on xfinity.  Will never recommend this service. Too many bugs still

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4 months ago
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Jackie burdenFirst activity
asked in Other Devices
hasn’t ported yet

I paid to get my phone on T-Mobile service and I’ve been waiting since yesterday and my phone number is not ported yet 

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2 years ago
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MDKYBOOMERFirst activity
posted in Other Devices
My solution to Genie Garage Door openers and Aladdin Connect

So I have a Genie Model 3155D garage door opener that uses the Aladdin-Connect App. It was not working with my TMO-G4SE gateway. After some digging around the internet, some people suggested that the problem might have to do with the wpa2/wpa3 setting that the gateway defaults to. So I didn't want to change my main network connection security settings. So what I did was add a hidden network (you can also unhide it but it's only a preference thing)inside the T-Life app and set it to WPA2 (WPA/WPA2, would also probably work). Then I went through and connected my phone to the hidden network-then ran the Aladdin-Connect App and it finally logged my garage door opener to the gateway. (Remember to disconnect your phone from the hidden network to test). Now I can use the garage door opener as the only connected device on a hidden SSID with WPA2. I don't know if it affects any other aspect of the gateway having an additional 2.4 network running but it solved my problems with the older garage d

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1 month ago
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cth1951First activity
asked in Other Devices
Text message failure

When I am in a group chat in text messaging, and one or more of the participants use a NON- IPhone. I can send a text that is received by all members, however, if they respond, I do not get the text.Could this be a setting I have on my phone, or is it a problem with this phone?

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Community Manager
7 months ago
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CabinMikeFirst activity
asked in Other Devices
LAN Network Printer

Cannot get my Ricoh LAN printer to come online

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iTinkeralot
Pillar
2 years ago
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Firecop13First activity
asked in Other Devices
Not all Google contacts are listed. How can this be resolved

Not all of my Google contacts transferred to Digits

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1 year ago
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mjbinwildwoodFirst activity
asked in Other Devices
5G21 Gateway loosing connection

5G21 Gateway has lost connection four times today. The power has not gone out. Usually I have to restart the gateway every 2 or 3 days because it gets real slow or looses connection. I read that these can overheat? I read some people have put an extra fan on it.  That should not have to be an option. Do I need a new gateway? My T-mobile phone connection has been fine.

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1 year ago
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JadencFirst activity
posted in Other Devices
how do i cancel wearables

How do i cancel wearables that i’m being charged for and don’t use? 

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5 months ago
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SueLFirst activity
asked in Other Devices
T-Mobile 5G modem and Nest Wifi Router

Do I need Google Home if I just want to use the Nest wifi ROUTER with the 5g modem?  Do I have to have google home if I don’t use google home for anything else?  Should I see the router blinking yellow?  How do I know if it’s working?

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1 year ago
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skhefley1First activity
asked in Other Devices
How do I find the phone number for my.mifi

I just received my my.mifi unit.  How do I find the phone number associated with this unit???

1
gramps28
Pillar
4 months ago
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Andy89First activity
posted in Other Devices
Come avere una sim fisica

Ho acquistato una esim online, a attivazione già effettuata mi sono reso conto che il mio cellulare non supporta la esim. Come e dove  posso richiedere una sim fisica? 

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gramps28
Pillar
1 year ago
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jeramiahFirst activity
asked in Other Devices
mwalker

I cannot get notifications for incoming text messages on my Motorala phone after updates from TmobileSuggestions???

1
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Pillar
1 year ago
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TMmikeHelper Level 1
asked in Other Devices
5G Gateway G4AR-1 is restarting

My 5G Gateway G4AR-1 restarts around 5-6pm when I’m working.  It seems to be happening most days.Is there way to make it not restart or change the time of the restart?

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5 months ago
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nmoonFirst activity
asked in Other Devices
G5SE expert settings

I was sent this device after subscribing and find that it is WAY too restricted. I need the ability to map TCP and UDP ports along with other settings otherwise T-Mobile service is not going to work for me and I will need to return to cable. How do I get into the expert level or advanced settings instead of the basic page that just shows signal strength and support phone numbers? Edit: G4SE device, I can’t change topics.

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19 days ago
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menzebaFirst activity
asked in Other Devices
5G Hotspot charging issue

I have a TMobile 5G Hotspot and it will not keep a charge and it takes forever to get it completely charged.  Has anyone else had this issue?  I am on the road and need to have this access but can’t seem to keep a charge long enough to get anything done.  Thanks!

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1 year ago
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PerplexedFirst activity
asked in Other Devices
What do you think?

Ok… here’s what happened. I went in to a T-mobile store here in Seattle last Friday night. I needed a new screen protector. It was a few minutes before closing, but that didn’t seem to be a problem for them. They took my phone out of the case and applied the new screen protector. There was no charge since I have the protection plan. They gave me the phone back. I didn’t inspect it, assuming it was the same but with a new screen protector. I was the last customer, and the only one there besides the two employees that were both helping me. I watched one of them apply the screen protector, remarking how easy they make it look. The other employee remarked, “We do a lot of them “. They gave me the phone back and I left. Not until I was home did I notice they had failed to put the top of the MagSafe Otterbox case on my phone, thus leaving a gap between the phone and the rest of the case. Basically, this left me with a case that didn’t function as designed. I couldn’t go back that night becau

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1 year ago
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ZawerFirst activity
asked in Other Devices
Secondary WiFi network not seen by devices

T-mobile device:NOK 5G21 GATEWAY GRY CP0It has the standard 5/2.4 default network, but this network does not work with our roomba. So I created a 2.4 network for it to connect to;however, this new network is not visible on any device we have.I have played with the settings, changing it to 5/2.4, 5 neither worked. I changed other things and nothing has gotten it to be visible. I have restarted the gateway many times and reset our devices, but nothing has worked. 

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1 year ago
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GeorgetoonFirst activity
asked in Other Devices
Amaxon Firestick is Choppy

All my devices work well with the T-Mobile home Internet.However, my amazon fire stick is choppy.  Audio and video do not sync up. Streaming starts and stops.  Streaming on my laptop is not a problem at all . streaming on tablets is not a problem at all. it only seems to be my amazon firesteck.

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1 year ago
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